Homewood Suites by Hilton Columbus-Hilliard

Hotels
Homewood Suites by Hilton
8.4 (215 reviews)
3841 Park Mill Run Drive , Hilliard , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean property
Friendly staff
Good location
Cons:
Issues with cleanliness
Room condition complaints
Poor breakfast quality

Categories

Cleanliness
7.9
Several reviews mention dirty rooms and unkempt areas.
Service
9.37
Day staff received high praise for being kind and helpful.
Location
9.1
Positive mentions of convenience and proximity to shops.
Room Quality
7.86
Mixed reviews; issues with air conditioning and double charging.
Amenities
8.39
Generally good amenities like a pool and full kitchen.
Value for Money
8.35
Pricing is reasonable but issues with charging add confusion.
Food and Beverage
7.4
Breakfast quality was reported as poor.
Overall Experience
8.87
Guests enjoyed their stay despite some frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:35

Property Description

Spacious Suites with Full Kitchens
Experience the comfort of home with our spacious suites equipped with full kitchens, perfect for short or extended stays.

Thoughtful and Free Services
Enjoy complimentary daily hot breakfast, evening reception, grocery shopping services, and access to modern fitness facilities during your stay.

Convenient Location
Located near Ohio State University and popular Columbus attractions, our hotel offers easy access to city center sites and the Franklin County Fairgrounds.

Book your stay at Homewood Suites Columbus-Hilliard for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Property offers Evening Reception on Wednesdays only.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 215 reviews
Cleanliness: 7.9
Service: 9.37
Location: 9.1
Room Quality: 7.86
Amenities: 8.39
Value for Money: 8.35
Food and Beverage: 7.4
Overall Experience: 8.87
F
Frank solo_traveller us
9
Pros:

Near family and OSU facilities.

Cons:

No room makeup between stay days.

2026-05-10 via Nuitee
M
MARQUETTA solo_traveller us
10
my stay was great.
Pros:

Breakfast was great

Cons:

I left a jacket inside of my room, and when i returned to get it it wasn't there. I can only assume one of the housekeeper kept my jacket. very disappointed about that.

2026-05-04 via Nuitee
T
Tina couple us
7
2026-04-13 via Nuitee
W
Williamson solo_traveller us
6
Cons:

The air conditioner was a window unit and was running but no cold air. It remained 71 in the room and was hot.

2026-04-13 via Nuitee
C
christy16415 Couples Erie, Pennsylvania
4
Not Ready, Not Clean, and Not Worth It
Pros:

We arrived after 5:30 PM and were told our room still wasn’t ready, which is unacceptable well past check-in time. The front desk offered alternative rooms, but they were either on a lower floor (which we try to avoid due to noise) or directly across from the elevator. After some back-and-forth, we accepted a room that initially seemed fine, but it had a strong bleach smell and was clearly not properly cleaned—there was hair on the bathroom floor and signs of a rushed job throughout. We were moved again to a different room, which was cleaner and in a better location, but still not perfect (crumbs here and there, and a very worn, unpleasant couch).

Noise was a major issue. The walls are extremely thin—we could hear children next door yelling and jumping, and later that night, a man across the hall was loudly arguing for an extended period, making it difficult to relax or sleep.

The hotel itself is dated and not well maintained, with scuffed walls and even a noticeable cigarette smell in common areas, including the stairwell where someone had clearly been smoking. Breakfast was another disappointment: limited options, cold food, and a cramped setup that led to long waits (including for a small two-slot toaster). It appeared the hotel was severely understaffed, as the front desk employee was also managing the kitchen.

While parking was easy and the location is convenient to restaurants and the highway, the overall experience—from the delayed room to cleanliness issues, noise, and lack of staffing—fell far below expectations. We would not choose to stay here again.

2026-04-12 via Tripadvisor
E
Eric couple us
1
Pros:

They took my reservation, then less than 12 hours before I was to arrive they couldn't accommodate me. Tried to fix it by putting me in a more expensive room, i had the option to accept the near combinations or to cancel for free.I chose to cancel for free.And the property still tried to charge me for the original room

Cons:

less than 12 hours before I was to arrive they couldn't accommodate me. Tried to fix it by putting me in a more expensive room, i had the option to accept the new combinations or to cancel for free.I chose to cancel for free.And the property still tried to charge me for the original room

2026-01-20 via Nuitee
J
John couple us
4
It was nice good location
Pros:

Room was great and very clean, pools very nice, that was very nice as well and breakfast was great.

Cons:

I was double charged for my room even after I explained to the check-in person that I had prepaid on booking.com I was still charged another $350. I mentioned to the front desk person that I had prepaid and they told me I needed to take that up with booking.
After about an hour on the phone with booking and booking contacting the property I was made aware that the front desk person had made a mistake up on my check-in.
This mistake has led to almost $400 being tied up while I wait for a refund. It's been several days almost a week at this point and it's very disappointing I still don't have my money

2026-01-20 via Nuitee
R
Richard extended_group us
2
I won’t stay here ever again.
Pros:

The concierge was nice and tried to be helpful.

Cons:

Many units have window air conditioning units. Ours didn’t function. The room was stuck at 75 degrees when outside temperature was 60. The kitchen was undersupplied and cheap. Paper towels are mounted directly next to and touching the under sink trash can.

2026-01-19 via Nuitee
C
Chelsea couple us
9
2025-12-29 via Nuitee
M
Michelle family_with_children us
6
Your night staff is questionable.
Pros:

The property was spotless. Very clean. The day staff was amazing. Very kind, funny and great to communicate with.

Cons:

The night staff was terrible. Rude, disrespectful and completely unprofessional. Gave a key to my room to without checking identification or anything. Was very rude when spoken to. For the fact that he simply handed over a key to a hotel room without checking any sort of credentials we will not be staying again. Safety is a major concern.

2025-12-29 via Nuitee
C
Connie solo_traveller us
8
2025-12-29 via Nuitee
M
Michael J couple us
8
Very good!
Pros:

I like the pet friendly and they were able to accomodate with a 1st floor room. I also like the full kitchen for long term stay.

Cons:

The area behind along Fishinger rd and a pond is nice but lots of loose trash lying around. Might not be their property but would be nice to get whoever owns it to clean.

2025-12-24 via Nuitee
S
Shannon couple us
9
Pros:

Clean spacious and convenient location

2025-11-19 via Nuitee
J
Joshua couple us
7
2025-11-18 via Nuitee
M
Mary solo_traveller us
7
I would stay again and insist on having the clean towels and pickup of the trash.i did ask the cleaning staff in the hal
Pros:

The pet friendly environment and the setup of the room

Cons:

The lack of trash pickup in my room and changing of towels. The over flowing of the poop can in the back.

2025-11-17 via Nuitee
C
Craig family_with_children us
10
Enjoyed my stay
Pros:

Amazing service, definitely coming back!

2025-10-30 via Nuitee
M
Michael family_with_children us
10
2025-10-21 via Nuitee
H
Holly couple us
4
2025-10-13 via Nuitee
K
Kimberly
10
Great stay
Pros:

The hotel service was great. They went above and beyond to make sure my minor concerns were addressed. They were always very nice and helpful. I never expected anything to be perfect but the customer service was excellent. I will definitely stay there again. It was not far from Ohio state campus which was great. Hotel in a great area for shopping and food nearby.

2025-10-09 via Nuitee
6
654tonyo Business Long Island, New York
2
Poor room condition, poor breakfast
Pros:

The room was dirty overall, carpet and couch had stains. Breakfast looked nasty and looked like it was out for a while. Staff was ok, but property seems worn.

2025-10-06 via Tripadvisor