Crowne Plaza Cleveland at Playhouse Square by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (1423 reviews)
1260 Euclid Avenue , Cleveland , US
+1 216-615-7500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, walkable location to theaters and attractions
Comfortable beds and spacious rooms
Helpful and standout staff members (e.g., David, bellman Mr. Alex)
Good pool and hot tub
Included hot breakfast praised by some
Cons:
Perceived high prices/price gouging during events
Some front desk/reception and bar staff unfriendly
Paid valet/parking and lack of included breakfast in rate
Wi‑Fi/business-center connectivity problems
Occasional cleanliness issues (dirty couch) and room maintenance (broken bed, noisy rooms)
Flies in breakfast area and limited restaurant hours

Categories

Cleanliness
8.6
Generally reported as very clean and comfortable beds, though isolated issues appeared (dirty couch, occasional incomplete/half-hearted housekeeping).
Service
8.7
Multiple staff praised (David at front desk, bellman Mr. Alex, quick valets); however several guests reported unfriendly or abrasive front desk/reception and occasional unfriendly bartenders.
Location
9.2
Consistently highlighted as central and walking distance to theaters, Rock & Roll Hall of Fame and other attractions; generally an optimal location for guests.
Room Quality
8.3
Rooms described as spacious with comfortable beds, microwaves and refrigerators available; some reports of thin walls/sound transfer, broken bed components and at least one room with no working AC.
Amenities
8
Pool and hot tub receive strong praise; business-center/Wi‑Fi problems reported, paid valet/parking and occasional noisy pool parties affect perceived amenity value.
Value for Money
7
Noted as a weaker area: several guests called out high/priced-up rates (price gouging during events), paid parking and perceived poor price/value balance.
Food and Beverage
7.8
Mixed feedback: included hot breakfast was praised by some, but issues included flies in the breakfast area, limited restaurant hours and occasional unfriendly bar staff.
Overall Experience
8
Most guests reported a positive stay and willingness to return with highlight service moments and location benefits, tempered by intermittent service, value and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Spectacular Location and Modern Comforts

Luxurious Accommodations
Each room at Crowne Plaza - Cleveland at Playhouse Square offers a flat-screen TV, work desk, and coffee making facilities for your convenience.

Wellness and Dining Experience
Guests can stay active in the fitness center, unwind in the hot tub or sauna, and indulge in classic American cuisine at Encore Restaurant or enjoy a drink at Blue Bar.

Experience the best of Cleveland's attractions with Rock & Roll Hall of Fame, Cleveland Browns Stadium, and Quicken Loans Arena just a stone's throw away. Book now for an unforgettable stay at Crowne Plaza - Cleveland at Playhouse Square!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.2
Based on 1423 reviews
Cleanliness: 8.6
Service: 8.7
Location: 9.2
Room Quality: 8.3
Amenities: 8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8
R
Rebecca • couple • us
10
Comfortable clean stay
Pros:

Very close to everything. Clean rooms. Close parking, without valet.

2026-11-02 • via Nuitee
J
Jeannette • family_with_children • us
10
Pros:

David at the front desk was very accommodating as well as the staff, waiter.

Cons:

Hard to find entrance

2026-10-31 • via Nuitee
S
Stockhem • solo_traveller • us
4
Pros:

The unfriendless

2026-10-28 • via Nuitee
D
Denise • couple • us
6
2026-10-21 • via Nuitee
M
Marcia • couple • us
9
I’ve stayed here before. Love the property but hated being price gouged just because of a MLBaseball game.
Pros:

I loved everything about the property except the price

Cons:

The price was ridiculous. Price gouged for a playoff MLB game

2026-10-20 • via Nuitee
N
Nicole • family_with_children • us
8
2026-10-19 • via Nuitee
L
lisa • family_with_children • us
10
Pros:

Conveniently locate to most attractions P08858263P5A

2026-10-19 • via Nuitee
M
Martin • solo_traveller • ch
5
Pros:

Das Hotel ist sehr gut gelegen.

Cons:

Das Preis-/Leistungsverhältnis stimmt nicht. Das Zimmer ist relativ ringhörig und das WLAN ist sehr langsam. Das Zimmer wurde täglich nur halbbatzig gemacht.

2026-10-17 • via Nuitee
V
Vijay • solo_traveller • in
7
2026-10-11 • via Nuitee
S
Sumitra • family_with_children • us
6
A shiny exterior can mask a rotten interior
Pros:

The swimming pool and hot tub were great. The bed was also comfortable and the bellman, Mr. Alex was the kindest bellman I’ve ever come across! He is also extremely knowledgeable about the property. Here’s a special shout out to Mr. Alex for being the only person who made my family and I feel welcomed when we arrived.

Cons:

Front desk personnel was slightly rude and abrasive. We did not feel welcomed. Again, the nicest staff member with the biggest warm smile was the bellman, Mr. Alex.

2026-10-10 • via Nuitee
M
Mustang Sally • family_with_children • us
8
Overall, very nice day
Cons:

Listen to a room with no AC
Could not get an Internet connection went downstairs spoke with a desk personnel to use the guest Business center Wi-Fi did not work there either. . Staff attempted to get Internet, working to no avail.

2026-09-18 • via Nuitee
E
Emma • solo_traveller • gb
7
Pros:

Central location

Cons:

Paid parking, lack of breakfast in price. Bar staff very friendly. Reception staff not friendly

2026-09-15 • via Nuitee
D
DuBois • solo_traveller • us
7
Pros:

Vellet is 55$ a night

Cons:

A birthday party was going on at the pool. Understand kiddos live hotel pool parties. Maybe a evening time where adults only in pool area.

2026-09-14 • via Nuitee
G
Gaston Almuina • solo_traveller • ar
8
2026-09-14 • via Nuitee
T
Tammie • couple • us
8
It was nice
Cons:

Restaurant was not open early enough or stay open later.

2026-09-10 • via Nuitee
T
Tamandani • extended_group • us
10
Excellent property w/fair pricing; look 👀 forward to booking again.
Pros:

Convenient location, clean spacious room.

Cons:

Only valet parking 🅿️ ; liquid soap

2026-09-09 • via Nuitee
M
marketta • solo_traveller • us
10
2026-09-08 • via Nuitee
R
Reece • solo_traveller • us
10
2026-09-08 • via Nuitee
C
Conor • solo_traveller • gb
2
2026-09-06 • via Nuitee
S
Sondra • extended_group • us
10
2026-09-04 • via Nuitee