Hotel Indigo Boston Garden by IHG

Hotels
Hotel Indigo
9.2 (1164 reviews)
280 Friend Street , Boston , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Inconsistent room cleaning

Categories

Cleanliness
8.26
The room was extremely clean, but there were issues with room cleaning during stay.
Service
9.73
Staff were incredibly helpful and accommodating. Edison consistently received praise for his service.
Location
9.77
Perfect location for visiting the TD Garden and other attractions in Boston.
Room Quality
9.22
Room was clean, well-maintained, and met guests' needs.
Amenities
8.75
Standard quality for this hotel tier.
Value for Money
9.21
The price is justified by the experience and service provided.
Food and Beverage
9.26
Blake’s Restaurant received positive feedback for service and breakfast.
Overall Experience
9.43
Overall visited during a festive occasion and received a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:51

Property Description

Convenient Location
Situated in downtown Boston, Hotel Indigo Boston Garden is the perfect choice for travelers looking to explore the city. With the North Subway Station and TD Garden Arena just steps away, guests have easy access to popular attractions.

Modern Amenities
Enjoy a comfortable stay in our contemporary rooms equipped with modern conveniences. From a 24-hour gym to free Wi-Fi and in-room entertainment like a 32-inch flat-screen TV and video games, we ensure a relaxing and enjoyable experience for all guests.

Nearby Attractions
Discover Boston's top sights with ease as the Boston Science Museum and New England Aquarium are within walking distance from the hotel. Immerse yourself in the city's rich culture and attractions during your stay at Hotel Indigo Boston Garden.

Important information:

The minimum age requirement for check-in is 21. Credit card and photo identification required at check-in, cash accepted at check-out only. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 66 per day.

Location

Guest Reviews

9.2
Based on 1164 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 9.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
A
Angela couple us
7
Pros:

Location was excellent! Close to the train and downtown Boston. Staff super kind and offered complimentary water at check out. At check in we received a sleep kit with a hot towel, ear plugs and sleep mask.

Cons:

Noise in front of hotel at night. Wanted to use stairs but couldn’t find them in the hallway. The cost of 600 a night was way too much for a basic hotel room. Parking lot was 4 blocks away from the hotel but valet brought car to front of hotel pro promptly.

2026-07-24 via Nuitee
T
Todd and Maria extended_group us
10
Amazing!!
Pros:

Edison is amazing they have very Friendly staff, spotless and very comfortable suit

2026-07-21 via Nuitee
M
Michael solo_traveller us
10
2026-07-19 via Nuitee
A
Andrea extended_group co
7
Buena ubicacion , poco descanso.
Pros:

Cercania al TD Garden

Cons:

No pudimos dormir. Nuestra habitacion estaba ubicada en el tercer piso con vista a la calle. Musica a todo volumen de los sitios cercanos hasta la madrugada hace imposible dormir. Pagar tanto dinero para
no poder descansar es frustrante. Por otro lado , la habitacion no estaba lista cuando llegamos .

2026-07-18 via Nuitee
H
Hayley couple us
10
2026-07-15 via Nuitee
M
Matthew solo_traveller us
10
Pros:

Everything was perfect.

Cons:

No issues

2026-07-15 via Nuitee
K
Karen family_with_children us
7
Cons:

There was only 1 window in the room. It was very small, maybe 1foot by 2 feet. When I opened the shade it was a view of the heating system.

2026-07-15 via Nuitee
K
Kelsey family_with_children us
9
Amazing location, great hotel!
Pros:

Loved the location and room

Cons:

Nothing!

2026-07-15 via Nuitee
X
XIANGLAN family_with_children cn
10
Pros:

非常干净

2026-07-11 via Nuitee
D
DLR22 solo_traveller us
9
2026-07-08 via Nuitee
M
Mack couple us
10
Overall great service nice clean room and would definitely stay there again
Pros:

great location friendly staff and nice restaurant inside

Cons:

The shady people around town but not the hotels fault

2026-07-02 via Nuitee
K
klW8794UR Couples
8
Good experience at Hotel Indigo
Pros:

We had at good experience at Hotel Indigo for our Boston trip! We arrived early and Edison helped up us store our luggage while we explored the city before our check in time. The day we checked out, the hotel was busy and only one person was working. He was working hard to make sure all customers are attended to!

A message to the management: please make sure your employees has the help they need especially on weekends when there are more people visiting.

2026-06-29 via Tripadvisor
B
B6824WXvals Friends getaway
10
Reliable
Pros:

Edison was such a great host! Helped so much with our bags and decorating our room! So accommodating. Such a great experience for a bachelorette trip :)

2026-06-28 via Tripadvisor
3
355brip Couples
10
Exceeded expectations
Pros:

We thoroughly enjoyed our stay. Friendly staff! Spacious room overlooking the city. Room was very clean! Also was a bit concerned about it being noisy based on other reviews, however there was only one night with loud street noise because of the World Cup events so that didn’t bother us any.

Edison went above and beyond and offered to store our luggage for us when our flight got delayed. He genuinely seemed to care about us having a great experience!

I would stay here again in a heartbeat!

2026-06-28 via Tripadvisor
5
565donniel Couples
10
The Hotel Indigo Experience
Pros:

Some hotels are just a place to drop your bags. This wasn't one of them.

We landed in Boston during one of those rare weeks when the city felt like it was running on pure adrenaline. The World Cup had transformed every pub into a cathedral of soccer, while the Red Sox were doing what Bostonians love most—making Yankees fans miserable. The streets buzzed from morning coffee to last call.

Hotel Indigo sat right in the middle of it all, but somehow managed to be an oasis. The place was spotless, the staff genuinely welcoming! Not the rehearsed, corporate kind of friendly, but the sort that makes you feel like you've been here before.

Edison deserves a special mention. He pointed us toward the coffee worth waking up for, the food worth skipping chains for, and when our flight was delayed, made sure our bags were safe so we could squeeze a few more hours out of Boston instead of dragging luggage through the city.

Good hotels give you a room. Great hotels quietly become part of the story. This was one of the good ones. I'd stay here again without hesitation.

2026-06-28 via Tripadvisor
G
Green couple gb
9
Friendly hotel in good location
Pros:

Great location with a decent bar and very good breakfast. Staff were very helpful and friendly - shout out for Edison on reception

Cons:

Room was a bit noisy but could have been due to WC26

2026-06-28 via Nuitee
G
G9185EIsarahl Family Chicago, Illinois
10
Quiet and cozy
Pros:

Great location for the B.A.A. races! Quiet and cozy.

2026-06-26 via Tripadvisor
7
771zackr Friends getaway
10
Great hotel
Pros:

Fantastic room and very close to many entertainment options!

2026-06-26 via Tripadvisor
B
Birgir family_with_children is
6
Dissapointment, breakfast ONLY included for 2 of 5 persons in our booking
Pros:

Lobby staff was very helpful and understanding of our problems. Tried their best to explain issues, still uncertain if it was with the hotel or booking.com

Valet parking was expensive (66$/day) but worked really well.

Cons:

We booked a two double bed suite and it was very small, air conditioning fan loud and needed to be turned off to be able to sleep. Our room faced an alley way right above a bar open into the night (World Cup, could have affected this) that was loud and disturbed sleep.

We booked the room for 4 adults and a teenager WITH breakfast included. However the breakfast restaurant is not part of the hotel and we were supposed to get “breakfast vouchers” BUT ONLY for the first TWO persons in each booking according to hotel staff. This is deceptive, either on behalf of the hotel or booking.com, as nowhere is this stipulated. So, will not be staying there at all.

2026-06-26 via Nuitee
M
mrscoach32 Couples
10
🌟🌟🌟🌟🌟 Service and a Great Location!
Pros:

We had the BEST stay at the Indigo. Location was perfect. We were not in town for the World Cup but there were a lot of people that were enjoying neighboring bars, etc. Indigo did a GREAT job of providing sound machines and small bedtime kits to help you relax and drown out all the noise. We had no issues of any kind with our stay. Edison was the kindest host and provided us with so many fantastic recommendations, cold water. Edison greeted us with a great attitude and smile every day. He truly aimed to make our stay better. He succeeded. We would absolutely stay here again and give it our highest recommendation to anyone looking for a little home away from home.

2026-06-24 via Tripadvisor