Comfort Suites Fultondale I-65 near I-22

The stay was ruined when we got up to get ready to go to the hospital for a procedure and there was a live roach bug crawling along the seam of the small sofa in the room. I did tell the clerk at the front desk but he did not act surprised or interested at all in the information. Very disappointing, this was the second time in the past couple of months we had stayed at this property because of very early appointments at UAB. This review is a few days late, but the morning this happened we left the property around 4am and I had surgery later that morning. Very sad that when I addressed it with the clerk there was absolutely no response, just barely nodded his head.

Nasty rooms
Human hair in bed sheets
Bug carcus on sheets
Building smelled old and musty

The bed was at a slant rolling like sideways from being unlevel and pillows was way to little and flat. But mattress was comfortable.

The kids enjoyed the pool but it was a bit rough and run down.

Need ice machine on the third floor

They were re modeling so alot of noise, and people were doing drugs at the pool area while my kids were swimming

The temperature in the room was not cool enough even when turned the temperature down. Beds were uncomfortable. The room did not smell good/fresh.

The air unit in room made noises that kept us up.

No comments

Had to move rooms. First one had wet floor because air conditioner was leaking. Second room had a bad musty odor. Property looked rundown. There was trash all over the parking lot even though one male rmployee looked like he was trying hard to clean it up.

This was the worst experience with this particular brand hotel. When we arrived we were not greeted by friendly staff member but rather a woman who obviously hated the world and her job. Got our room keys and then went to our event we were in town for to return to the room later that night. When we pulled in the parking lot to park there were no spaces left and on the side parking there was a ton of construction material and a large dumpster occupying most of the parking. We found a makeshift parking spot by the construction material which didn’t feel safe. When we got to the third floor the entire floor smells of smoke. Not, someone lit a cigarette and it smells, but the kind that says my grandparents had been smoking on this floor for 50 years and it’s baked in the walls and carpets. This was the smell that don’t go away with a can of air freshener. In our room the beds are on metal bases and pops and cracks every time you get on and off, the floor was soaking wet by the window from all the rain I’m imagining. The sofa-bed that we were going to use for our daughter was stained worse than the St Marks Cathedral stained glass windows. The next morning I go downstairs to get a nice hot breakfast to ease the pain of this horrible stay thus far, and what do you know, the have a sign up that says no hot breakfast today, sorry. Literally two clear plastic containers of Cheerios and cornflakes. That was the last straw for me. I went to the counter to speak to the same super friendly woman at the desk and I asked her about the construction and no parking spots and why they didn’t notify guests before arrival. She didn’t have an answer other than the hotel wouldn’t be fully booked tonight so there should be parking. I wasn’t finished with my questions or talking when the phone rang and she immediately picked up and ignored me standing at the front desk. I asked for a manager but she said they wouldn’t be in until Monday.

The ac was the worst thing it didn't keep room cool very good

Booked for 3 days but kept getting locked out of room and had to go down to front desk each day to update key card.