Barceló Mexico Reforma

Hotels
Barceló Hotels & Resorts
9 (5045 reviews)
Paseo de la Reforma # 1, Col. Cuauhtémoc , Mexico City , mx

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Unclean bathrooms
Inconsistent service

Categories

Cleanliness
8.23
Several mentions of unclean bathrooms and poor housekeeping.
Service
8.7
Service was friendly in some instances, but inconsistency reported.
Location
10
Great location highlighted multiple times by guests.
Room Quality
8.74
Rooms were generally comfortable, but smaller than previous stays.
Amenities
9.19
Good amenities, although some complaints about specific features.
Value for Money
8.72
Mixed feedback regarding pricing versus offerings.
Food and Beverage
8.68
Breakfast was good but limited dinner options were noted.
Overall Experience
9.73
Overall satisfaction with the stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:58

Property Description

Luxurious Amenities

Featuring a heated pool, spa centre, and fitness centre, Barcelo Mexico Reforma offers a lavish stay in Mexico City. Indulge in the on-site bar and a la carte restaurant, and unwind in rooms equipped with modern comforts like a flat-screen TV, coffee machine, and free WiFi.

Cultural Experiences

Explore the onsite museum and shop showcasing tequila and Mexican crafts, adding a touch of local culture to your stay. With a hairdresser's, travel agency, and shops available, convenience is at your fingertips.

Prime Location

Located near La Ciudadela Market and The Museum of Fine Arts, as well as being just 7 km from Benito Juárez Airport, Barcelo Mexico Reforma offers both leisure and convenience for your Mexico City getaway.

Book now to experience luxury and culture at Barcelo Mexico Reforma!

Important information:

For reservations with breakfast included, it is only for adults, breakfast for children is subject to a charge of 18 usd.

Children aged 15 and under are not allowed in the spa and gym.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

9
Based on 5045 reviews
Cleanliness: 8.23
Service: 8.7
Location: 10
Room Quality: 8.74
Amenities: 9.19
Value for Money: 8.72
Food and Beverage: 8.68
Overall Experience: 9.73
J
jessrico NONE
10
Great place, better stay
Pros:

This has probably been one of the best hotels I've stayed in Mexico. Friendly staff, super clean place, comfortable beds and quiet bedrooms. The place is very centric. Walking distance to El Centro and transportation is accessible.

2026-08-08 via Tripadvisor
A
Azcona solo_traveller mx
10
Pros:

El personal profesional

2026-08-08 via Nuitee
L
Luis solo_traveller es
1
Ruidoso, viejo y con muchos problemas en los ascensores.
Pros:

El personal es atento y la habitación grande.

Cons:

El hotel en general está envejecido, cama muy blanda e instalaciones que en otro tiempo debieron poder defender las cinco estrellas, pero actualmente no.

Los ascensores son insuficientes. Más de la mitad estaban rotos y, aunque nos permitían usar los de servicio el atasco hacia que prefiriese subir cinco plantas caminando a esperar tiempos muy largos en hora punta.

Es muy ruidoso: musica, máquinas de hielo, códigos de apertura de puertas de servicio en medio de la noche. Es imposible dormir sin tapones

2026-08-08 via Nuitee
E
Eduardo solo_traveller mx
10
2026-08-08 via Nuitee
L
Luis family_with_children sv
9
Buen hotel
Pros:

Desayuno ubicación

Cons:

De los 04 ascensores durante toda la semana se arruinaron dos y también un tercero se arruinaba de vez en cuando dejando un solo ascensor para el tamaño del hotel no daba abasto y pusieron a disposición los tres elevadores de carga para tratar de arreglar el problema . Debieron solucionarlo más rápido .!

2026-08-08 via Nuitee
L
Luis solo_traveller sv
8
2026-08-08 via Nuitee
N
nasaria family_with_children us
10
Pros:

Location

Cons:

They don’t put enough towels n toilet paper

2026-08-08 via Nuitee
J
Jaime solo_traveller us
10
Pros:

Service transportation options

2026-08-07 via Nuitee
G
Gabriel couple mx
10
Muy buen hotel, excelente.
Pros:

Me encantó el desayuno buffet, está delicioso y tienen muchas opciones para comer, el servicio era increíble, todo la verdad vale mucho la pena.

Cons:

Los elevadores duraron toda nuestra estadía sin funcionar, y no entiendo por qué duraron tanto en repararlos, ya que es un hotel alto, debería de tener un mejor funcionamiento de los mismos, a mi parecer.

2026-08-07 via Nuitee
M
Marcelo family_with_children ec
9
2026-08-07 via Nuitee
R
Ricardo couple cr
9
2026-08-07 via Nuitee
A
avilaal NONE
4
Avoid is overpriced
Pros:

• I got there around noon and checked if the room was ready, but it wasn't. That was okay, so I went out and came back around 2:30 PM. I asked again, and still no room available. I sat down for about 15 minutes and then asked again, and now the room was open, and they had several available.
Also, two of the four lifts weren't working, and after four days, no one had fixed them.
The coffee machine in the room wasn't working either, and I reported it, but nothing changed.
The location is great, but it's not worth the price.

2026-08-06 via Tripadvisor
J
Jorge solo_traveller cr
9
Pros:

Habitación ubicación y excelente personal muy atento

Cons:

Que tenia 2 ascensores malos durante mi estadía y costaba mucho subir o bajar de la habitación

2026-08-06 via Nuitee
M
Marybel family_with_children at
8
Tolle Lage und nettes Personal
Pros:

Die Lage ist super. Das Personal ist sehr nett. Manche Getränke sind in der Minibar gratis. Es gibt ein Pool und eine Sauna, die man nach einem anstrengenden Tag nutzen kann.

Cons:

Es gab ein Problem mit den Liften. 2 von 4 und an manchen Tagen 1 von 4 Liften haben funktioniert. Mann musste ab und zu das Personal-Lift verwenden.
Das Restaurant "La Fontana" riecht etwas muffig bzw. nach Abwasser. Das Restaurant befindet sich im Keller und obendrauf ist der Lobby und nur genau dort wo die Toilette in der Lobby waren roch unten im Restaurant etwas komisch.
Eierspeis und Quesadillas sind frisch zubereiten, leider dauert dies sehr lang und in meinem Fall wurde meine Bestellung sogar vergessen.
Diese drei Punkten sind technische Probleme, die ich hoffe schnell aufgehoben werden.
Wegen der tolle Lage und das nette Personal würde ich trotzdem das Hotel wieder buchen.

2026-08-06 via Nuitee
E
Eric couple mx
3
Great minus the too cold and not all elevators work
Pros:

Convienent resterants Spa

Cons:

The room was at 16 c on arrival
I got leg cramps vomited injured my back and went to emergency
I gave reception a copy of the hospital papers

THE ELEVATORS DO NOT WORK ONLY 2
So DID NOT HELP MY BACK HAVING TO USE STAIRS

2026-08-06 via Nuitee
D
Debanhi Esmeralda couple mx
10
Muy bien
Pros:

Amenidades, alberca

2026-08-06 via Nuitee
F
Flavio Asch solo_traveller ar
4
Pros:

La ubicacion central y el desayuno

Cons:

Los ascensores no funcionaban y estan en reparación por muchos dias, el personal no es muy atencioso y pedí un early check in un par de horas antes y me cobraron, quedándome luego 7 dias seguidos. El spa no funciona muy bien y la piscina no sirve para nadar.

2026-08-06 via Nuitee
J
jessenunez74 NONE
10
Basilica Pilgramage
Pros:

Great location, great staff. Very clean and organized. Restaurants were excellent as well. Look forward to visiting again.

2026-08-05 via Tripadvisor
A
ALI couple ca
4
Avoid is overpriced,
Pros:

Location

Cons:

I got there around noon and checked if the room was ready, but it wasn’t. That was okay, so I went out and came back around 2:30 PM. I asked again, and still no room available. I sat down for about 15 minutes and then asked again, and now the room was open, and they had several available.

Also, two of the four lifts weren’t working, and after four days, no one had fixed them.

The coffee machine in the room wasn’t working either, and I reported it, but nothing changed.

The location is great, but it’s not worth the price.

2026-08-05 via Nuitee
C
Cassandra Gissel solo_traveller mx
10
Pros:

La atención del personal super amable todo el tiempo

Cons:

2 de 4 elevadores no funcionan

2026-08-05 via Nuitee