Barceló Mexico Reforma

Hotels
•
Barceló Hotels & Resorts
8.8 (4739 reviews)
Paseo de la Reforma # 1, Col. Cuauhtémoc , Mexico City , MX
+52 55 5128 5000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
High-quality restaurants and varied breakfast
Comfortable beds and spacious bathrooms
Helpful and courteous staff overall
Live music and pleasant lobby/restaurant atmosphere
Cons:
Perceived high price / poor value for money
Recurring elevator failures and long waits
Room temperature issues (too cold) and occasional A/C leaks
Some rooms noisy or near staff areas
Aging facilities and occasional missed housekeeping

Categories

Cleanliness
7.8
Mixed mentions: comfortable beds and large bathrooms noted, but reports of a leaking A/C, a missed room cleaning one night and a general humidity/old-odor in some areas lower this score.
Service
9.4
Generally praised for helpful and courteous staff and specific praise for individuals; a few reports of uncooperative front-desk behavior regarding breakfast requests and manager escalation are isolated but notable.
Location
9.6
Repeatedly highlighted as excellent or prime location across many reviews; proximity to center and convenience are strong positives.
Room Quality
8.3
Rooms described as comfortable with large bathrooms, but issues include rooms arriving too cold, noisy rooms near staff areas, and some dated elements or maintenance needs (bathroom door, overall décor).
Amenities
8.9
Strong on restaurants, lobby areas and live music/concerts; however frequent elevator malfunctions and a limited bar drinks list are recurring negatives.
Value for Money
7.2
Multiple guests commented the hotel is overpriced for the state of the facilities and reported feeling overcharged or that the property is not worth the price.
Food and Beverage
9.4
Breakfast repeatedly described as excellent and varied; on-site restaurants praised (quality meals, discounts), making F&B a clear strength.
Overall Experience
9.8
Overall sentiment skews positive with many guests calling it a preferred or repeat choice due to location, service and dining, though notable operational issues (elevators, value, isolated staff disputes) temper some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Amenities

Featuring a heated pool, spa centre, and fitness centre, Barcelo Mexico Reforma offers a lavish stay in Mexico City. Indulge in the on-site bar and a la carte restaurant, and unwind in rooms equipped with modern comforts like a flat-screen TV, coffee machine, and free WiFi.

Cultural Experiences

Explore the onsite museum and shop showcasing tequila and Mexican crafts, adding a touch of local culture to your stay. With a hairdresser's, travel agency, and shops available, convenience is at your fingertips.

Prime Location

Located near La Ciudadela Market and The Museum of Fine Arts, as well as being just 7 km from Benito Juárez Airport, Barcelo Mexico Reforma offers both leisure and convenience for your Mexico City getaway.

Book now to experience luxury and culture at Barcelo Mexico Reforma!

Important information:

For reservations with breakfast included, it is only for adults, breakfast for children is subject to a charge of 18 usd.

Children aged 15 and under are not allowed in the spa and gym.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.8
Based on 4739 reviews
Cleanliness: 7.8
Service: 9.4
Location: 9.6
Room Quality: 8.3
Amenities: 8.9
Value for Money: 7.2
Food and Beverage: 9.4
Overall Experience: 9.8
R
Ricardo • couple • us
10
2026-11-06 • via Nuitee
A
Alicia • couple • sv
9
2026-11-04 • via Nuitee
M
Monika • couple • pl
7
2026-11-03 • via Nuitee
M
Marlon • couple • gt
10
Recomendado
Pros:

Realmente todo estaba excelente.

2026-11-01 • via Nuitee
J
jan karem • family_with_children • de
4
Cons:

Das Personal war teilweise unfreundlich und hat häufig falsche Auskünfte gegeben.

2026-11-01 • via Nuitee
M
Maria Isabel • solo_traveller • co
9
Pros:

He estado 3 veces en el hotel, siempre me va muy bien. Tuve una dificultad con el aire acondicionado que goteaba en el tapete y me despertó a la madrugada, pero lo arreglaron inmediatamente lo reporté.

2026-10-31 • via Nuitee
M
Michael • extended_group • at
6
2026-10-30 • via Nuitee
H
harold • solo_traveller • fr
10
2026-10-30 • via Nuitee
F
Fernando • couple • cl
6
Pros:

Ubicación

Cons:

Muy caro para las instalaciones que tiene.
Se nota una falta de remodelación.

2026-10-28 • via Nuitee
J
Jose • couple • us
10
2026-10-27 • via Nuitee
E
Erick • couple • cr
9
2026-10-27 • via Nuitee
G
Garcia • family_with_children • mx
10
Pros:

Como siempre el servicio y la calidad

Cons:

Todo me gusta de ese hotel

2026-10-25 • via Nuitee
I
Isah Mohammed • family_with_children • sa
10
2026-10-22 • via Nuitee
E
Eric Lincoln • couple • mx
1
Not reasonable over rated over paid
Pros:

Convienient location

Cons:

See above
Elevator dont wk
Room to cold
Staff would not cooerate with a request for a rxception and not even ask the gen mgr

SO MY TAKE IS BARCELLO IS NOT REASONABLE
Issues
Elevators
Room too cold
Staff problematic when asking to speek to mgr
Simple request to include breakfast
Because i booked my stay in parts becuz the number of oeople changed

2026-10-22 • via Nuitee
L
Luca • family_with_children • ch
9
Ottimo hotel vicino al centro
Pros:

Posizione ottima; camera comoda. Colazione eccellente

Cons:

-

2026-10-22 • via Nuitee
E
Eric • couple • mx
1
Average to poor
Pros:

Location

Cons:

I stsyed 7 days and made seperate reservations for 2 other guests
On 1 of the 3 breakfast was included
I overpaid as well Too expensive this yime
Fixed prices would be more amicable
The room was too cold on arrival
I got sick and went to the hospital
I can send you the papers
I DID NOT LIKE THATVTHE FRONT DESK WOULD NOT INCLUDE BREAKFAST AND
WOULD NOT SSK A MANGER TO APPROVE IT EITHER
...,,
The elevator do not work well either
I will need to verify everything with you upon any possible future reservations or recomendatoons to other that Barcelo mx is worth it

2026-10-21 • via Nuitee
C
Cristina • family_with_children • gt
10
2026-10-21 • via Nuitee
P
Palacios • couple • co
8
2026-10-21 • via Nuitee
A
Andrea • family_with_children • cl
5
Adecuado
Pros:

Buena ubicación. El restaurante Sonora Grill que esta en el hotel.

Cons:

Espera de 30 minutos para hacer el Check in. No limpiaron la pieza la primera noche, el personal tenía demasiado trabajo.

2026-10-21 • via Nuitee
M
Maria del Carmen • couple • mx
10
Excelente¡¡
Pros:

El desayuno riquisimo y variado

2026-10-20 • via Nuitee