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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Room service
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Lift / Elevator
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Luggage storage
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Non-smoking throughout
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Staff adhere to local safety protocols
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Shared stationery like menus, pens are removed
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Key access
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Face masks for guests available
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Thermometers for guests provided by property
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
Review Highlights
Categories
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Property Description
Luxurious Art Noveau Boutique Hotel in the Heart of Lisbon
Individually Stylized Rooms with Antique Furniture
Experience the charm of the Metropole's rooms featuring a blend of antique furniture and modern amenities. Relax on your balcony overlooking Rossio Square or the historic Carmo Ruins. The bathrooms adorned with traditional Portuguese tiles offer a touch of local authenticity.
Revivalist Ambience and Exclusive Wine Bar
Unwind in the lobby's revivalist atmosphere and savor exclusive Portuguese wines at the bar. Immerse yourself in the cultural richness of Lisbon while enjoying complimentary Wi-Fi in public areas.
Prime Location for Exploring Lisbon
Conveniently situated on Lisbon's main square, Rossio, the Metropole provides easy access to the Alfama district, Barrio Alto, and other main attractions. With Lisbon Portela Airport just 15 minutes away, your adventure awaits.
Please note that when booking more than 4 rooms, different policies and additional supplements may apply.
Please present the credit card used to secure your reservation when you check in at the property.
If you are paying with a credit card from another holder, please provide the hotel with the following documents before arrival:
- Letter of authorization with the cardholder's signature;
- Photocopy of the credit card of the holder (front and back of the card with the signature of the holder).
Please note that the hotel may contact the cardholder to verify the information provided.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 4 years old to 11 years old stay for € 40 per person per night when using an available extra bed.
Children from 12 years old to 17 years old stay for € 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
staff wonderful and very helpful . Well beyond requirements. Could not fault anything . Definate.y visit again
Nothing could be better
Breakfast is excellent. It's fresh and made to order from a menu with excellent variety.
The location is on the river walk. Everything was in a convenient walking distance.
The hotel interior is beautiful and appears to be recently modernized.
Getting luggage to/from the car and hotel entrance is a little difficult since the hotel is located in an older part of the city, but the staff did assist.
This was our first trip to Lisbon so we wanted a good hotel that was well placed, Hotel Metropole fits that description perfectly. We had a room on the 5th floor overlooking Rossio square with the castle on the hill behind. The Room was spotlessly clean (and cleaned every day) and spacious and set at a good temperature. Lots of storage for clothes. Walking to the waterfront was easy, all flat and no hills to negotiate. A short walk from the hotel gets you to shops, bakeries, restaurants and bars - perfect. Nothing was too much trouble for the reception team - We asked for a kettle and got one immediately, we asked for the safety deposit key - no problem. The breakfast had ample choice and was good value. We loved our stay here - we left with nothing but good thoughts of Hotel Metropole and the people of Lisboa
there is nothing to complain about here, we would stay here again on our next visit - the lift is small but i was eating so many pastel de natas that i chose to take the stairs every day instead
ロケーションが抜群に良い。
スタッフは自然体で優しく応対してくれます。
ロシオ広場でイベントがあると、騒がしい音が響くが、深夜は静か。
O hotel é muito bem localizado, a equipe muito atenciosa com destaque para a Tânia que procurou nos atender com muito carinho e atenção. Café da manhã muito bom, quarto e banheiro espaçosos. Comodidades e Limpeza muito boas.
A recepção não se localiza no mesmo andar da porta de entrada, tendo que acessar o primeiro andar através de escadas. O controle de acesso é realizado por sensor de presença, achei um pouco vulnerável.
The Hotel Location.
The facilities and Safety.
Etablissement parfaitement sirué. Personnel disponible et excellent peti-déjeuner. Je recommande.
Situation, disponibilité du petsonnel, peti-déjeuner
Central location. Excellent breakfast.
Not having pool or outside area.
Das Personal war sehr nett und das Frühstück gut.
Die Zimmer zum Platz sind sehr laut und die Fenster schließen nicht gut. Das Preis-Leistungsverhältnis passt nicht ganz.
We had a wonderful stay. The staff was exceptionally friendly and welcoming, always ready to help with a smile. Our room was spotless, comfortable, and well-appointed, and the beautiful view made our experience even more memorable. Highly recommended!
Location was on a very busy street with a lot of traffic and pedestrian noise. This wasn’t made clear when originally booking.
The hotel is very well located, on Praca Don Carlos, a short walk from Rossio station. Staff were friendly and helpful and the hotel was clean and well furnished
I am sure in the past this hotel had a grand entrance off the Praca into a large reception lobby. However, that is now taken up by restaurants so the entrance to the hotel is via a small doorway (tradesman's entrance) to their side where you take a short lift ride to floor 1 where reception is. The photos on this site do not reflect that. It is also in need of a bit of a refurbish all round. We had an issue with our room which we had to raise with staff. To be fair Joao and his female trainee assistant dealt with it very professionally and courteously and the matter was resolved very quickly so thanks to those 2 staff members for doing so. One big surprise though, for a hotel which caters for a large number of foreign travellers (as evidenced from the different languages heard at breakfast) is there was not a single foreign language channel available on the tv. Surely that is a quick and easy fix for Metropole to put right? Given the room price I am sure most travellers would expect it.
Location can't be beat, easy walking distance to major sites, shops and restaurants. The room was spacious and the windows facing the square didn't let in much noise.
Overall dingy in appearance, furniture is quite old in appearance, the carpets throughout look quite old/stained, the elevator is slow, the breakfast was extremely average.
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