Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Cons:
Inconsistent breakfast quality
Some cleanliness issues

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness positively, but there are concerns regarding furniture cleanliness.
Service
8.8
Numerous reviews highlight the friendly and professional service.
Location
8.34
Well located near public transport according to several reviews.
Room Quality
7.79
Rooms are described as comfortable but some reports of issues like heating and decor.
Amenities
8.32
Amenities are noted to be satisfactory, though there's room for improvement in entertainment options.
Value for Money
7.78
Value reflects the positive feedback overall, but some commented on the quality of breakfast.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some items being unsatisfactory.
Overall Experience
7.8
Many guests report a positive overall experience, but some highlighted specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:29

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8
Based on 2519 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
F
Florent • solo_traveller • fr
9
Pros:

Personnel aimable. Chambre très propre et de qualité. A savoir: il y a un parking au sous-sol de l'hôtel qui est payant.

2026-07-04 • via Nuitee
D
DOMENICO • solo_traveller • fr
8
2026-07-04 • via Nuitee
C
Carla • solo_traveller • it
9
Pros:

Stanza molto confortevole, colazione ricca e varia, molto pulita, vicinanza al tram sulla linea per il centro

Cons:

Mancavano dotazioni minime: ciabatte, cuffia doccia, etc. Probabilmente bisognava chiederle, ma mi sarei aspettata di trovarle già in stanza

2026-07-04 • via Nuitee
M
Michele • couple • gb
7
I would choose a more central hotel if returning
Pros:

Clean and comfortable
Secure parking at a charge

Cons:

It was a good 20-30minute walk into Centre of Bordeaux
No milk for tea and coffee making in room

2026-07-03 • via Nuitee
M
Muriele • solo_traveller • fr
8
2026-07-03 • via Nuitee
K
Katy • solo_traveller • fr
8
2026-07-02 • via Nuitee
M
Macarena • solo_traveller • es
7
Para una noche no está mal
Pros:

La ubicación y el personal de recepción

Cons:

La moqueta me parece poco higiénica, el televisor no tenía conectada la antena, el mobiliario no estaba bien conservado, las almohadas no eran cómodas

2026-07-01 • via Nuitee
E
evelyne • couple • fr
5
2026-06-30 • via Nuitee
E
estelle • couple • fr
8
Impeccable
Pros:

Personnel très gentil et serviable et attentionné
Propreté de la chambre

Cons:

La climatisation n’était pas au top mais c’était canicule donc pardonnable

2026-06-30 • via Nuitee
K
Katia • couple • pt
7
2026-06-30 • via Nuitee
J
Jerónimo • couple • es
8
2026-06-30 • via Nuitee
T
Tanja • couple • at
9
2026-06-29 • via Nuitee
A
Alexandre • couple • fr
4
2026-06-29 • via Nuitee
D
David • family_with_children • fr
8
2026-06-29 • via Nuitee
F
Fabrice • couple • fr
8
2026-06-29 • via Nuitee
L
Lebon • solo_traveller • fr
10
2026-06-27 • via Nuitee
C
Cumps • couple • be
8
2026-06-27 • via Nuitee
V
Valerie • couple • fr
9
Très bon accueil et prestation de qualité
Pros:

Accueil aimable. Climatisation silencieuse. Petit déjeuner

Cons:

Un peu éloigné des transports en commun

2026-06-24 • via Nuitee
L
Luiz • couple • br
3
Bom hotel mas com serviço deficiente.
Pros:

Localização próxima ao aeroporto.

Cons:

Ar condicionado não funcionando em um período de forte calor na França. Nenhuma satisfação foi dada à minha reclamação. Tenho ainda uma nova estadia agendada em 26-28 junho, com preocupação em novamente passar pelo mesmo problema.

2026-06-24 • via Nuitee
B
BROUWERS • solo_traveller • be
9
Pode ser melhor
Pros:

Atendimento na recepção.
Estacionamento no hotel
Café da manhã
Quarto confortável

Cons:

Quarto apertado com guarda roupa muito pequeno! Teto do quarto pintado de PRETO!
Pouca luz no quarto

2026-06-24 • via Nuitee