Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location near Chartrons / walkable to old town
Clean and comfortable rooms reported by many guests
Welcoming, helpful and friendly staff
Secure underground parking with direct access
Good restaurant and extensive, quality breakfast
Cons:
Aging air-conditioning and occasional overheating
Some rooms are dark / poor natural light
Hard mattresses noted by several guests
Old carpets with unpleasant odor and at least one leak reported
Noise from doors/outside and some untidy exterior/entrance areas

Categories

Cleanliness
7.5
Multiple guests report rooms and public areas are very clean, but there are recurring mentions of old carpets with unpleasant odors, an occasional leak leaving wet carpet, and a slightly messy outside area.
Service
8.5
Staff are repeatedly described as welcoming, helpful and friendly; reception assistance (e.g., parking vouchers) is highlighted positively.
Location
8.5
Strong location near the Chartrons and within walking distance of the old town (15–30 min) cited as a major plus, though some note nearby neighbourhoods can feel a bit rundown.
Room Quality
7
Rooms are often called comfortable and spacious, but several guests note dark rooms, hard mattresses, dated decor, occasional electrical/AC problems and at least one report of a leak.
Amenities
8
Good onsite amenities: secure underground parking, a restaurant and breakfast service. Negatives include narrow parking spots, aging air-conditioning and some neglected outdoor/entrance areas.
Value for Money
8
Guests mention good value and promotional rates; issues like dated carpets, occasional maintenance problems and missing breakfast basics temper the score slightly.
Food and Beverage
8.5
Restaurant praised (good dinner, cocktails) and breakfast described as extensive and high quality, though a couple of guests noted some missing basics at breakfast.
Overall Experience
8
Majority of stays reported as pleasant with clean comfortable rooms and helpful staff, balanced by intermittent problems (noise, AC failure, darkness of rooms, isolated bad experiences).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Location

Guest Reviews

8
Based on 2622 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
R
Romain • couple • fr
8
2026-10-31 • via Nuitee
T
Thomas • couple • fr
1
2026-10-31 • via Nuitee
A
Alison • solo_traveller • gb
9
Pros:

Great location - loved Chartrons. Hotel very clean, comfortable with welcoming and helpful staff.
Great car parking under the hotel with easy access into the reception area.

Cons:

Nothing really. If I was being very picky, the outside area at the back of the hotel looked messy and untidy but its very minor. Just feeding back in case it helps.

2026-10-31 • via Nuitee
L
Lleset • family_with_children • fr
10
Pros:

Le personnel agréable, la literie et service

2026-10-30 • via Nuitee
D
DAMIEN • family_with_children • fr
10
2026-10-29 • via Nuitee
L
Lynn • couple • be
8
Mooi hotel maar een beetje nood aan vernieuwing.
Pros:

Mooi ingericht hotel. (Algemene delen) Goed restaurant voor het avondeten met lekkere cocktails. Met ook een uitgebreid ontbijt. Vriendelijk personeel.

Cons:

De kamer waar wij verbleven werd al vrij snel duidelijk waarom het een promo op booking.com was. Op dit verdiep waren werken waardoor in de ochtend de elektriciteit uitviel. Ook hadden wij na het douchen een volledig nat tapijt in de kamer door een lek. Wij verbleven maar 1 nacht dus uiteindelijk viel dit nog mee. Ik hoop dat de werken bedoeld zijn om wat zaken te vernieuwen. Alles is wel erg proper maar verouderd.

2026-10-29 • via Nuitee
V
Vanessa • couple • fr
9
2026-10-27 • via Nuitee
C
Claire • couple • fr
9
2026-10-26 • via Nuitee
L
Leonardo • couple • es
10
Pros:

Limpio

2026-10-26 • via Nuitee
A
Arnaud • couple • fr
8
Génial
Pros:

Tout sauf le lit dur pour nous

Cons:

Confort du matelas (pour nous)

2026-10-25 • via Nuitee
O
Olga • couple • ch
7
2026-10-23 • via Nuitee
G
GEORGE • family_with_children • gb
7
2026-10-23 • via Nuitee
R
ROCHE • family_with_children • fr
10
2026-10-22 • via Nuitee
A
Alison • couple • gb
7
Good value, clean, friendly
Pros:

Staff very helpful and nice. Hotel and rooms very clean. Easy 30 min walk to old town. Parking is underground with entry from side street and very secure just make sure you grab a voucher from the front desk first. Spots very narrow but was able to park two cars apart. Large SUV and EV were taking two spots.

Cons:

Air conditioning is old. Seems to blow air but still warm. Made it hard to get a good sleep. Wouldn’t see it working on hot days. Beds a little hard for me. The hotel seems safe and if you walk into town it’s fine but if you walk into nearby neighbourhoods it seemed a little rundown, similar along the waterfront.

2026-10-20 • via Nuitee
K
Kelly • couple • fr
6
2026-10-19 • via Nuitee
L
Laurence • couple • fr
10
2026-10-19 • via Nuitee
Q
QUIRAM • family_with_children • fr
10
2026-10-18 • via Nuitee
C
Christine • family_with_children • fr
7
Pros:

Chambre spacieuse

Cons:

Bruit à l extérieur. Personnes qui discutent sous les fenêtres de chambres.

2026-10-18 • via Nuitee
M
Marta • family_with_children • es
6
Correcto
Pros:

La cama es grande y cómoda

Cons:

Hay una moqueta bastante vieja por todo el hotel que emite un olor un tanto desagradable. Además el tamaño de nuestra habitación era muy justo

2026-10-18 • via Nuitee
O
OLIVIER • family_with_children • fr
1
Pros:

Rien

Cons:

Impossible de dormir sur les 2 nuits, Chaleur excessive dans la chambre due a une climatisation arrêtée depuis sois disant une semaine,la réception nous propose d'ouvrir la fenêtre mais impossible d'ouvrir la fenêtre a cause des moustiques qui rentrent dans la chambre, indigne d'un 4 étoiles, je ne reviendrai plus chez mercure.

2026-10-17 • via Nuitee