Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Cons:
Inconsistent breakfast quality
Some cleanliness issues

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness positively, but there are concerns regarding furniture cleanliness.
Service
8.8
Numerous reviews highlight the friendly and professional service.
Location
8.34
Well located near public transport according to several reviews.
Room Quality
7.79
Rooms are described as comfortable but some reports of issues like heating and decor.
Amenities
8.32
Amenities are noted to be satisfactory, though there's room for improvement in entertainment options.
Value for Money
7.78
Value reflects the positive feedback overall, but some commented on the quality of breakfast.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some items being unsatisfactory.
Overall Experience
7.8
Many guests report a positive overall experience, but some highlighted specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:29

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8
Based on 2547 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
V
vincent • extended_group • nl
8
2026-07-25 • via Nuitee
F
frederic • solo_traveller • fr
10
Pros:

Très beau établissement, je recommande !

Cons:

Ras

2026-07-25 • via Nuitee
S
Saray • family_with_children • es
9
Situado en una zona tranquila.
Pros:

Está ubicado en un barrio tranquilo. No hay muchas opciones de restauración pero si hay un supermercado cerca.
Proporciona agua filtrada a los clientes de forma gratuita.
La decoración es bonita y el desayuno buffet es bastante completo.

Cons:

Las habitaciones podrían tener mejor iluminación.

2026-07-25 • via Nuitee
L
Leopoldo • family_with_children • sm
9
2026-07-24 • via Nuitee
H
Henri • couple • nl
8
Perfect voor twee tot drie dagen
Pros:

Mooie rustige locatie van waaruit goed naar het centrum te wandelen is.

Cons:

Alles was goed

2026-07-24 • via Nuitee
C
Carl • solo_traveller • gb
3
Pros:

The room size was good for 3 people

Cons:

We didn't get hot water until the last day, some of the staff were unfriendly. There was building work going on next to the hotel... We had a power cut at one point for 4 hours. And the breakfast and parking was very expensive... The hotel itself was very outdated, and repair work was minimal and badly done

2026-07-24 • via Nuitee
D
didier • couple • fr
9
Très bien
Cons:

L’accès au parking avec ascenseur, mais très bien avec les portes automatiques

2026-07-23 • via Nuitee
M
Muriel • solo_traveller • fr
6
Passable
Pros:

L'emplacement avec l'accès parking était bien.

Cons:

Pas d'ascenseur qui mène au parking. Les meubles de la chambre étaient poussièreux. Les croissants au petit déjeuner n'étaient pas de bonne qualité. Il n'y avait pas de gel hydroalcoolique dans la salle de fitness. L'hôtel a besoin d'un peu de rénovation pour un 4*. Déco de la chambre trop sombre .

2026-07-23 • via Nuitee
L
Louise • couple • gb
10
Pros:

Great staff and good location

2026-07-23 • via Nuitee
J
Jose Maria • extended_group • es
10
Pros:

los servicios fueron muy buenos

Cons:

nada

2026-07-22 • via Nuitee
P
patrick • family_with_children • fr
9
Pros:

L ensemble je préfèrai le Mercure cite du vin faute de mieux je suis allé la que je connaissais déjà

Cons:

Rien sauf que nous avons dîner oublier un gobelet medical sur la tablle ils l ont jette à ma, grande surprise !!!?

2026-07-22 • via Nuitee
J
Jan Korfker • family_with_children • nl
9
Nice lay over stay in beautiful Bordeaux
Pros:

Nice hotel with closed parking just outside the city centre. The hotel was nice and comfy, the car was parked in the underground garage. The hotel is situated near many nice restaurants and the hip Chartrons area. All in all, very nice stay with the family.

Cons:

Nothing to mention

2026-07-21 • via Nuitee
A
Augusto Siches • solo_traveller • es
9
2026-07-20 • via Nuitee
A
Augusto Siches • solo_traveller • es
9
2026-07-20 • via Nuitee
C
Caroline • solo_traveller • fr
8
2026-07-20 • via Nuitee
R
Remi • couple • fr
8
2026-07-20 • via Nuitee
M
Malcolm • solo_traveller • gb
7
2026-07-20 • via Nuitee
M
Manel • extended_group • es
9
2026-07-20 • via Nuitee
G
gabriele • solo_traveller • it
10
Pros:

Colazione, servizi

Cons:

Nulla

2026-07-20 • via Nuitee
C
Chris • solo_traveller • fr
9
2026-07-18 • via Nuitee