Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable beds
Excellent service
Cons:
Inconsistent breakfast quality
Some cleanliness issues

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness positively, but there are concerns regarding furniture cleanliness.
Service
8.8
Numerous reviews highlight the friendly and professional service.
Location
8.34
Well located near public transport according to several reviews.
Room Quality
7.79
Rooms are described as comfortable but some reports of issues like heating and decor.
Amenities
8.32
Amenities are noted to be satisfactory, though there's room for improvement in entertainment options.
Value for Money
7.78
Value reflects the positive feedback overall, but some commented on the quality of breakfast.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some items being unsatisfactory.
Overall Experience
7.8
Many guests report a positive overall experience, but some highlighted specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:29

Property Description

Luxurious Accommodation
Mercure Bordeaux Chateau Chartrons, nestled in the historic wine trade district, offers elegant and contemporary air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Exquisite Dining Experience
Indulge in a culinary journey at the newly renovated Winter Garden restaurant, where you can savor a fusion of contemporary cuisine with fresh, seasonal ingredients and multicultural influences in a tropical ambiance.

Convenient Location and Parking
Located just a short drive from Bordeaux City Centre and close to the River Garonne, our hotel also provides private garage parking. Explore the nearby attractions, including the CAPC Modern Art Museum, within walking distance.

Experience luxury, fine dining, and convenience at Mercure Bordeaux Chateau Chartrons. Book your stay now!

Important information:

A prepayment via credit card is required to secure your reservation. Please note that the credit card used for prepayment will be requested on arrival.

Extra beds for children under the age of 12 are available only in the superior rooms and upon request.

Before going to the garage to park your car, please report to reception. Please note that there is no elevator access to the garage, only stairs.

Please note that all rooms can have a double bed or twin beds upon request. Please specify your bedding preference in the special request box at the time of booking. The king-size beds are made of 2 twin beds attached together.

Please note that the air conditioning is switched on depending on the weather.

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8
Based on 2453 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
M
Małgorzata • solo_traveller • pl
6
Cons:

Na 3 noce dostaliśmy najgłośniejszy pokój nad wejściem. Nie było to przyjemne. Trudno się wyspać. Wanna w łazience hotelowej to okropny pomysł, korzystanie z prysznica jest niewygodne, woda się rozlewa, bywa niskie ciśnienie wody.

2026-05-30 • via Nuitee
J
Jean Gaston • family_with_children • fr
8
2026-05-30 • via Nuitee
A
Ayida • couple • fr
4
2026-05-30 • via Nuitee
K
Kristīne • couple • lv
5
Ēka ar neizmantotu potenciālu un neizglītotu personālu.
Pros:

Ēka.

Cons:

1.Personāls ir kā vientuļas salas - viens nezina, ko dara otrs. Recepcija neko nezina par restorānu, restorāns par bāru.
2. Mums numuriņā nebija dvieļu un tos dabūt bija neliels izaicinājums.
3. Bija jāstrādā ārā bāram, tas nestrādāja kaut visur bija izlikts info par bāra darba laiku un "lielisko piedāvājumu".
4. Dārgas un briesmīgas brokastis - ēdiens negaršīgs un ne pirmā svaiguma.
5. Izslavinātā "lieliskā atrašanās vieta" ir pārspīlējums.

2026-05-29 • via Nuitee
M
Max • solo_traveller • it
9
Pros:

La camera era spaziosa, cordiali alla reception

Cons:

La camera dispone come "armadio" di 4 scaffali ed un bastone per appendere gli abiti. Davvero troppo poco per un coppia per trascorrere piu di due notti.

2026-05-29 • via Nuitee
A
Adrian • solo_traveller • ro
10
2026-05-29 • via Nuitee
A
Adrian • solo_traveller • ro
10
2026-05-29 • via Nuitee
E
estelle • couple • fr
9
Cet hôtel est bien géré, tout est au rdv pour passer un bon séjour.
Pros:

La gentillesse et la disponibilité du personnel, le confort et l’emplacement

Cons:

Clim qui fonctionne mal dans la salle de sport

2026-05-28 • via Nuitee
H
Hilary • solo_traveller • au
9
2026-05-27 • via Nuitee
J
Joshua • couple • au
5
Pros:

Nice hotel, the bar and courtyard are lovely, staff very kind and professional.

Cons:

The air conditioner struggled with the heat wave.

2026-05-27 • via Nuitee
P
Petra • couple • hu
7
2026-05-27 • via Nuitee
A
Ali Cemal • couple • tr
7
2026-05-26 • via Nuitee
P
PORTERIE • couple • fr
8
Agréable.
Pros:

Confortable, agréable, parking un peu cher…

2026-05-25 • via Nuitee
S
Sébastien • couple • fr
8
2026-05-25 • via Nuitee
E
Elizabeth • solo_traveller • br
1
Hotel com cara de Cabaré de QUINTA CATEGORIA.
Pros:

De nada.
Cheguei em Bordeaux com reserva feita e paga. Tive uma péssima impressão da sujeira na fachada e recepção logo ao entrar. Pedi para ver o quarto.

Cons:

Fiz o check in registrei meu cartão e fui ver o quarto. Tudo horrível! Corredores sujos. Aparência de abandono. Desci.
Entreguei a chave e fui procurar outro hotel. NÃO VÁ DE JEITO NENHUM! NUNCA VI NADA TÃO DEPRIMENTE!

2026-05-25 • via Nuitee
G
Gilad • couple • il
9
המלון, בסך הכל - מפנק, היחס של הצוות היה מצוין והשהיה מאד נעימה.
Pros:

עשירה ומגוונת: הרבה סוגי לחם, ירקות, משקאות חמים, משקאות קרים, ועוד ועוד.
החדר מרווח, מיזוג האוויר תקין, מכלול השירותים נוח למדי.

Cons:

התאורה בחדר מאד חלשה.
מתלה הבגדים מותקן ב-90 מעלות למצב הנכון שלו, ולכן הוא פחות נוח.

2026-05-24 • via Nuitee
J
José Luis • couple • es
8
Nena opción aunque mejorable
Pros:

Situación y limpieza

Cons:

No tenia minibar en la habitación. El WC en un lugar cerrado y pequeño fuera del baño.

2026-05-24 • via Nuitee
T
Tom • couple • fr
9
2026-05-24 • via Nuitee
A
Anna • couple • gb
10
Pros:

The hotel is located outside the historic center of the town but close to tram/bus lines, amenities and historical attractions. It is about 40 minutes/2.7km walk to St. Andrew cathedral but it is a very pleasant walk either along the Garonne river or through the Public Gardens and the old city streets. The hotel looks well maintained with an ample restaurant, bar, breakfast room and garden. The welcome drink was a pleasant surprise and much appreciated. The spacious room and bathroom with separate toilet were clean throughout, the bed was very comfortable. The receptionists were very welcoming and friendly when we arrived and kept our luggage secured in storage when we left.

2026-05-23 • via Nuitee
Z
Zerounian • couple • fr
9
Nous sommes tres satisfaits
Pros:

Globalement, nous sommes très satisfaits de notre séjour dans cet hôtel. Rapport qualité prix excellent. Personnelle extrêmement compétent. Peux-tu déjeuner et dîner parfait. Merci au personnel qui ont accompli leur travail avec le sourire.

Cons:

L'eau chaude un peu long à venir

2026-05-22 • via Nuitee