St. Louis Union Station Hotel, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8 (802 reviews)
1820 Market Street , Saint Louis , US
+1 314-231-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Historic architecture and stunning lobby/public areas
Very friendly and helpful staff (valet, front desk, named staff praised)
Strong on-site amenities and activities (light shows, family-friendly options)
Comfortable beds
Cons:
Rooms feel outdated, dark or mediocre for the price
Cleanliness and housekeeping inconsistencies (items left in room, limited servicing)
Value for money concerns at higher nightly rates
Isolated poor front desk interactions / inconsistent service at checkout

Categories

Cleanliness
6.5
Multiple guests noted cleanliness issues (found food in fridge, socks left in room) and rooms not serviced nightly; some comments that rooms could have been cleaner.
Service
10
Service frequently praised (valet went above and beyond, many staff called friendly, Reggie singled out as helpful); a few isolated negative front desk interactions noted but overall service sentiment is very strong.
Location
9
Guests reported being close to desired attractions and called the location good; the grand Union Station setting and lobby are highlighted as major positives.
Room Quality
6.5
Several guests described rooms as dark/drab, outdated or needing renovation, with issues like broken toilet handle, poor bathroom lighting and mediocre room feel for the price.
Amenities
10
Amenities and on-property offerings were repeatedly praised (light shows, plentiful on-site activities, historic public areas and free water); many guests said you could spend a whole weekend without leaving.
Value for Money
6
Value was a clear pain point for some guests—several felt the rooms did not justify the high rate (one long review explicitly called it overpriced for the accommodation).
Food and Beverage
8
Limited mentions: free water was appreciated and breakfast staff was partially friendly, but one guest noted finding food in the fridge (hygiene concern); overall moderately positive to neutral.
Overall Experience
8
Overall impressions mix strong positives (historic architecture, stunning lobby, excellent staff, family-friendly activities) with notable negatives around rooms/cleanliness and occasional service lapses, yielding an overall solid stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodations: Enjoy a blend of 19th-century charm and modern amenities in every room, including free Wi-Fi and a 37-inch flat-screen TV.

Fine Dining and Relaxation: Indulge in upscale American cuisine at the Station Grille Restaurant, unwind with cocktails at the Grand Hall Lounge, and grab a bite at Einstein Bros Bagels.

Leisure and Convenience: Take a dip in the outdoor pool, stay active at the fitness centre, and stay productive at the 24-hour business centre. Explore nearby attractions like the iconic St. Louis Gateway Arch and Busch Stadium.

Experience a perfect blend of history and luxury at St. Louis Union Station Hotel. Book now for an unforgettable stay!

Important information:

Guests must be 21 years of age or older to check in and must be staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 802 reviews
Cleanliness: 6.5
Service: 10
Location: 9
Room Quality: 6.5
Amenities: 10
Value for Money: 6
Food and Beverage: 8
Overall Experience: 8
W
Wilson • family_with_children • us
6
Pros:

The bed was comfortable, the lobby was stunning. The valet went above and beyond, very nice.

Cons:

The room was a little dark and drab, could have been cleaner.

2026-10-31 • via Nuitee
A
Amber • solo_traveller • us
10
2026-10-31 • via Nuitee
D
Dale • couple • us
10
Worth the price
Pros:

Historical Features

Cons:

?

2026-10-29 • via Nuitee
R
Richard • extended_group • us
8
Awesome Lobby good location
Pros:

The lobby

Cons:

Rooms need updated

2026-10-26 • via Nuitee
T
Tim • couple • us
10
I planned this stay to take my wife out for her birthday. She loved the hotel and we will definitely stay here again.
Pros:

Close to the places we wanted to visit. Staff were fantastic. Loved the history of the building. The light show was great and there is plenty to do on the property. You could make a whole weekend stay at the hotel and not even have to leave to do anything.

Cons:

The elevators were a bit outdated but wasn’t a big deal.

2026-10-26 • via Nuitee
B
Brittany • couple • us
10
2026-10-25 • via Nuitee
A
Adriana • couple • gy
9
Amazing place
Pros:

The historic architecture
Comfortable bed

Cons:

Found food in the fridge, socks on the chair

2026-10-25 • via Nuitee
R
Rebecca • couple • us
10
2026-10-25 • via Nuitee
M
Michael • couple • us
5
Cons:

Just an average room for the price. Lighting around bathroom mirror was not good. Toilet handle did not work properly. Our reservation was advertised as having view of indoor atrium. We had a view of the air conditioning and roof.

2026-10-24 • via Nuitee
E
Eboni • couple • us
8
Beautiful hotel with excellent staff.
Pros:

It was a beautiful establishment. The staff was very friendly and ready to help us everytime we needed it or had questions. I also liked the free water in the room.

Cons:

I didn't like that our room was only serviced once. I thought our room would be cleaned every night that we stayed there and it was only cleaned once.

2026-10-23 • via Nuitee
D
Doran • couple • us
10
Pros:

The nostalgia. The history & the intricacy of the decor was stunning

Cons:

Nothing

2026-10-22 • via Nuitee
E
Evangelia • couple • us
10
Super great beautiful hotel
Pros:

Everything was awesome

2026-10-20 • via Nuitee
C
Christina • couple • us
7
2026-10-19 • via Nuitee
B
Breanna • extended_group • us
10
Family Friendly
Pros:

There is so much to do here you don’t even have to leave the property! So many fun things for the family. We loved the light shows.
The front desk staff were all friendly, Reggie was exceptionally helpful with our booking.
All of the staff were very friendly

2026-10-13 • via Nuitee
T
Thomas • family_with_children • us
10
2026-10-12 • via Nuitee
M
Max • couple • ch
6
Pros:

Schönes Ambiente. Teilweise freundliches Personal beim Frühstück.

Cons:

Das Personal am Desk war nicht sehr interessiert.

2026-10-11 • via Nuitee
M
Megann • couple • us
1
Over $400 a night for a mediocre room. The luxury is in the public areas anyone can enjoy for free, not in the accommoda
Pros:

The Union Station building itself is beautiful, and the historic architecture is impressive. However, most of the beauty and luxury are found in the public areas that anyone can walk in and enjoy for free. Unfortunately, that same level of quality does not carry over into the actual hotel accommodations.

Cons:

The biggest disappointment was how little the actual hotel experience matched the price. For over $400 a night, I expected the luxury of Union Station to extend beyond the beautiful lobby and public spaces. The glamour is in the areas that anyone can visit for free. As a paying hotel guest, that same attention to detail and quality should carry over into the rooms. Instead, you’re paying luxury hotel prices only to walk into a room that feels like a mediocre motel at best.

The experience was made even worse by the customer service. At checkout, the front desk asked how our stay was, and when I expressed my disappointment, the response was simply, “Okay, have a nice day.” No apology, no concern, and no attempt to make things right.

We were on a family road trip, and I genuinely regret spending one of our nights and over $400 at this property. I’ve stayed in much less expensive hotels that offered nicer accommodations and significantly better service. The beautiful building may draw people in, but the actual hotel experience certainly doesn’t justify the price.

2026-10-10 • via Nuitee
G
Gregory • couple • us
9
Nice but not perfect
Pros:

The hotel was beautiful, the bed very comfortable and the staff had excellent service!

Cons:

Our phone wasn’t working. We tried calling the front desk from our cell phone but no one answered. We ended up having to go downstairs to get a repair man. They said the problem was in the wall and didn’t fix the phone.
They also charged us for an upgrade without giving us the upgrade (was supposed to be a room with a view of the fountain).

2026-10-07 • via Nuitee
A
Anna • couple • us
8
2026-09-19 • via Nuitee
S
steven • solo_traveller • us
10
Pros:

Total experience breakfast light show fire in the pound bed big room

Cons:

Nothing all good

2026-09-19 • via Nuitee