Bedford Plaza Hotel - Boston

The room smelled like a mix of urine, body odor and some other kind of smell. The microwave wouldn't open back up when I warmed up my coffee. No vending machine for a snack or drink. Paying for parking in a hotel that certainly doesn't warrant it. I didn't personally see it, but my father said he saw a sign that said in order to use the pool we must pay an extra $20. The room was extremely outdated and the A/C didn't work. The carpet felt sticky, the sheets had stains, the pillows were flat and very small. They appear to not have fixed anything. The tile floor in the elevator was full of cracks and the bathroom appears to be from sometime in the early 1990's. The cover for the baseboard heating was broken and I could see exposed wires. Given the filth of the room we had no interest in trying the breakfast and opted to eat elsewhere. I will definitely not be staying at that hotel ever again.

The employee was rude

The Wifi was not very strong.

Établissement très vétuste et pas entretenu
À notre arrivée la chambre n’était pas nettoyée notre tv ne fonctionnait pas et pas d’eau chaude pas de possibilité de changer de chambre
Nous avons la chance de voyager régulièrement et avons fait beaucoup d’hôtel celui-ci est clairement à éviter.

The dirty pillows smell like old cologne, extremely rude staff, dirty floors. Nasty walls. Heoin needles and addicts every where. Dirty showers

Heat controls

Manager was very unprofessional, room service from lady was amazing. The shirt spanish guy has an attitude for room service. Very rude.

Rude staff, pool with no water in it, parking fee to park in their own garage in the middle of nowhere. No one at front desk or answering phone several times. Agree to extend reservation via phone and then denied that I spoke with them.

It's all fine

1. Room:
Beds too soft.
Patches everywhere from past repairs.
Stains on lounge chair and on bed, under the bedding.
Curtain to common area doesn't enclose 100%.
Furniture is pretty old.

2. The pool is empty and the staff lie that it is emptied every 2 weeks for deep cleaning. You do not have to do that to pools, and actually nobody does, because it is extremely expensive. It is just empty and not in use. The inner courtyard with a pool would be an amazing amenity in a cold climate, and architecturally it is set up for this, but it just sits empty.

3. Extending reservation through Booking impossible, so you have to pay for a new reservation. The hotel does this abusively, as a way to get more money. They made me pay $25 for the "4 hours I am there" between checkout of my initial reservation and check-in of my new reservation, even though I actually saved them money by not having my room cleaned. I heard staff yell at a visitor who was sleeping through this 4 hour time without paying the fee, trying to force them out of the room, even though the person had paid for a new reservation. It's ridiculous, violent, and unnecessary.

4. Breakfast included it BS. It's only carbs. No eggs. No fruit. No juice. Only coffee, milk, toast, cereal, and this tube from which you can pour out batter to make yourself waffles.

5. Disability access is a complicated work-around. The elevator can only be accessed from inside the garage. If you walk in from the street, you need to go down half a level to get into the elevator. This was hard for me with a leg injury because I didn't park or drive into the garage. And the lobby is on the second level, not at the level you walk in and check-in at. There, there is no space to wait except a really uncomfortable tiny area, and the staff doesn't want you hanging out there too long (like if you're ride or friend takes time picking you up).

That I don't have a car 😢