DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
9.2 (950 reviews)
777 Douglas Street , Victoria , CA
+1 250-940-3100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Small rooms
High prices
Issues with sofa bed

Categories

Cleanliness
9.54
Clean rooms and positive comments about cleanliness.
Service
9.99
Staff were friendly and helpful, contributing to a positive service experience.
Location
10
Great central location with easy access to attractions.
Room Quality
8.5
Rooms were clean, but some issues with noise and furniture quality noted.
Amenities
8.53
Valet parking mentioned, but some amenities like WiFi and breakfast need improvement.
Value for Money
8.49
Recognition of high prices, although the experience was perceived as generally good.
Food and Beverage
9.04
Positive mention of Starbucks and cookies, making for an enjoyable stay.
Overall Experience
9.53
Overall positive sentiment, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:15

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.2
Based on 950 reviews
Cleanliness: 9.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
M
Michael • couple • gb
9
Welcoming clean and friendly
Pros:

Great location and great staff

2026-09-19 • via Nuitee
D
Duncan • couple • us
5
Way too expensive
2026-09-19 • via Nuitee
A
Alison Hamilton • solo_traveller • gb
10
2026-09-19 • via Nuitee
C
claire • couple • gb
9
Great stay
Pros:

Fantastic stay, very large comfy bed. Great location and very good valet parking.

Cons:

Nothing

2026-09-17 • via Nuitee
J
Jennifer • extended_group • tw
7
Pros:

離港口跟逛街區很近 但就是房價蠻貴的 房間也不大 但床算舒適 樓下有星巴克

Cons:

比較麻煩的是停車會需要把鑰匙給入口處的幫忙停 也要收費 若要提車時若人多就要等蠻久的…

2026-09-17 • via Nuitee
H
Hay • extended_group • ca
9
Great and comfortable. Parking girl was excetptional
Pros:

Location.Room was great

Cons:

A topper on the Sofa mattress.

2026-09-14 • via Nuitee
S
Scott • extended_group • us
10
2026-09-08 • via Nuitee
F
Fernando • solo_traveller • mx
10
2026-09-06 • via Nuitee
O
Oleksandr • family_with_children • ca
1
2026-09-06 • via Nuitee
M
Michael • family_with_children • au
8
Great location with good facilities and comfortable room
Pros:

Location and nice clean room

Cons:

Was given keys to an already occupied room and gave them quite a fright when we walked in on them

2026-09-05 • via Nuitee
F
Fred • couple • ke
8
2026-09-05 • via Nuitee
J
Jing • family_with_children • ca
10
2026-09-05 • via Nuitee
J
Julian • solo_traveller • gb
7
Great rooms! Location & Staff!! Add on’s not so…
Pros:

Rooms, particularly 402 was excellent! Loved it. Very comfortable and large.

Cons:

The attached ‘English pub’ was horrendous. Rude goblin-like bar tender, very, very limited choice of international beers and with an obsession for craft beer.
The Italian restaurant didn’t really work either. It was in the breakfast room, a space essentially shared with Starbucks. The room had all the atmosphere of a mortuary.

2026-09-04 • via Nuitee
M
Martha • solo_traveller • co
9
Pros:

Maravillosa experiencia, bien ubicado, muy limpio, cómodo, personal muy amable ene special el chico de la recepción que nos recibió fue muy paciente y amable!! Recomendadisimo para volver!

2026-08-31 • via Nuitee
K
Katharina • solo_traveller • de
8
2026-08-30 • via Nuitee
L
Lydia • couple • ca
10
Really comfy and nice room, great location.
Pros:

Really nice room! Right in the heart of downtown, couldn’t ask for a better location. Great staff, all super helpful. You get warm cookies when you check in.

Cons:

The suite has a microwave but no plates or utensils, I thought it would have made sense to have some cutlery to use for food.

2026-08-29 • via Nuitee
M
mark • family_with_children • gb
7
Pros:

Great location. Room was as described, a bit smaller and a little cramped. Plus Victoria is expensive. Location is fabulous, and beds were very comfy

2026-08-29 • via Nuitee
K
Karline • extended_group • us
9
Excellent people
Pros:

Front desk very helpful in helping find my hearing aids

2026-08-24 • via Nuitee
P
Paul • couple • gb
9
Enjoyable stay with a great location and well appointed suite.
Pros:

Excellent location with friendly and helpful staff

Cons:

Valet parking was convenient but could be cheaper

2026-08-22 • via Nuitee
D
Donald • solo_traveller • ca
6
Disappointed
Pros:

The location is good, right behind the Empress Hotel. Easy access to everything

Cons:

On site Parking $34+taxes daily, awkward interior design -closet door can't open fully as it is blocked by the night table. The mattress is so soft, you just sunk into it and hardly any space left to walk through behind the bed. No alloted space for spreading out luggage. Hugh desk and large mirror in living room for no reason. TV has a poor quality display, images are so rough and distorted. You have to login to your own account for Netflix Apple. Large and Hugh furniture for the living room but the sofa bed turns out to be very filmy and uncomfortable. Overall the unit and facilities are kept clean. Front desk staff are ok but lack of training to deal issues, like I request form mattress and pillows but it turns out everything is ignored when check in. Parking assistance staff are good and efficient. For over$2300 for 4 nights stay, I found it not worth it and not recommended.

2026-08-21 • via Nuitee