DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
8.3 (751 reviews)
777 Douglas Street , Victoria , CA
+1 250-940-3100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Excellent downtown location (near harbour and shopping)
Friendly, helpful front desk and reception staff
Clean rooms and well maintained facilities
Comfortable beds and some large rooms
Convenient valet/parking assistance
Warm cookies at check-in / welcoming touches
Starbucks on-site
Efficient parking assistance staff
Cons:
High parking cost and requirement to hand over keys (wait times)
Suites lacking plates, forks and basic kitchenware
On-site pub and Italian restaurant received poor reviews
Some rooms small/cramped or awkwardly furnished
Soft mattress / uncomfortable sofa bed in some units
Breakfast criticized for lack of vegetables and savory options
TV quality issues reported in at least one review
Perceived poor value for price by some guests

Categories

Cleanliness
9
Rooms and facilities repeatedly described as very clean and well maintained in multiple reviews.
Service
9.4
Front desk and reception staff repeatedly praised as helpful and patient; valet and parking assistance noted as efficient. A few mentions of front desk training lapses in specific situations.
Location
9.7
Consistently described as excellent — in the heart of downtown, near the harbour, shopping and major sights; many guests cite location as a primary positive.
Room Quality
8
Many guests found beds comfortable and some rooms large and comfortable (e.g., room 402), but there are repeated comments about some rooms being small/cramped, overly soft mattresses, an uncomfortable sofa bed and occasional awkward furniture/TV issues.
Amenities
7.2
Valet parking is convenient but costly and requires handing over keys (with waits). Suites often lack basic kitchenware (plates/utensils). On‑site pub and Italian outlet received poor feedback; Starbucks on site is noted positively.
Value for Money
6.7
Several guests mention high room rates and additional parking costs (one guest explicitly said it was not worth the price for their stay), indicating weaker value perception.
Food and Beverage
6.4
Mixed to negative comments: on‑site pub and Italian restaurant criticized, and one guest flagged breakfast as overly sweet and lacking vegetables; positives include friendly service and check‑in cookies.
Overall Experience
10
Majority of reviews describe enjoyable stays driven by outstanding location, consistently helpful staff and comfortable rooms; overall sentiment is very positive despite specific issues with parking, some F&B outlets and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 751 reviews
Cleanliness: 9
Service: 9.4
Location: 9.7
Room Quality: 8
Amenities: 7.2
Value for Money: 6.7
Food and Beverage: 6.4
Overall Experience: 10
A
Amin • extended_group • de
10
2026-10-28 • via Nuitee
H
Hailey • couple • ca
10
2026-10-25 • via Nuitee
T
Thomas • couple • ch
10
Perfektes Hotel für ein paar Tage in Victoria
Pros:

Das Personal an der Reception und am Empfang (Valet) war ausgesprochen zuvorkommend und hilfsbereit.

Cons:

Wir hätten eine ‘guest laundry’ sehr geschätzt. Gerade bei langen Reisen ist es hilfreich, wenn man Zugang zu einer Waschmaschiene hat.

2026-10-24 • via Nuitee
B
Beverley • couple • ca
9
2026-10-23 • via Nuitee
J
James • couple • us
10
2026-10-19 • via Nuitee
B
Barry • couple • ca
9
Centre of town!
Pros:

Location location

Cons:

Suite needed plates, forks etc….

2026-10-15 • via Nuitee
A
Arran • couple • gb
10
2026-10-14 • via Nuitee
P
Paula • solo_traveller • ca
9
2026-10-10 • via Nuitee
D
Duncan • couple • us
5
Way too expensive
2026-09-19 • via Nuitee
A
Alison Hamilton • solo_traveller • gb
10
2026-09-19 • via Nuitee
M
Michael • couple • gb
9
Welcoming clean and friendly
Pros:

Great location and great staff

2026-09-19 • via Nuitee
C
claire • couple • gb
9
Great stay
Pros:

Fantastic stay, very large comfy bed. Great location and very good valet parking.

Cons:

Nothing

2026-09-17 • via Nuitee
J
Jennifer • extended_group • tw
7
Pros:

離港口跟逛街區很近 但就是房價蠻貴的 房間也不大 但床算舒適 樓下有星巴克

Cons:

比較麻煩的是停車會需要把鑰匙給入口處的幫忙停 也要收費 若要提車時若人多就要等蠻久的…

2026-09-17 • via Nuitee
H
Hay • extended_group • ca
9
Great and comfortable. Parking girl was excetptional
Pros:

Location.Room was great

Cons:

A topper on the Sofa mattress.

2026-09-14 • via Nuitee
S
Scott • extended_group • us
10
2026-09-08 • via Nuitee
F
Fernando • solo_traveller • mx
10
2026-09-06 • via Nuitee
O
Oleksandr • family_with_children • ca
1
2026-09-06 • via Nuitee
F
Fred • couple • ke
8
2026-09-05 • via Nuitee
M
Michael • family_with_children • au
8
Great location with good facilities and comfortable room
Pros:

Location and nice clean room

Cons:

Was given keys to an already occupied room and gave them quite a fright when we walked in on them

2026-09-05 • via Nuitee
J
Jing • family_with_children • ca
10
2026-09-05 • via Nuitee