DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
9.2 (939 reviews)
777 Douglas Street , Victoria , ca
+1 250-940-3100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Small rooms
High prices
Issues with sofa bed

Categories

Cleanliness
9.54
Clean rooms and positive comments about cleanliness.
Service
9.99
Staff were friendly and helpful, contributing to a positive service experience.
Location
10
Great central location with easy access to attractions.
Room Quality
8.5
Rooms were clean, but some issues with noise and furniture quality noted.
Amenities
8.53
Valet parking mentioned, but some amenities like WiFi and breakfast need improvement.
Value for Money
8.49
Recognition of high prices, although the experience was perceived as generally good.
Food and Beverage
9.04
Positive mention of Starbucks and cookies, making for an enjoyable stay.
Overall Experience
9.53
Overall positive sentiment, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:15

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.2
Based on 939 reviews
Cleanliness: 9.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
P
Paul • couple • gb
9
Enjoyable stay with a great location and well appointed suite.
Pros:

Excellent location with friendly and helpful staff

Cons:

Valet parking was convenient but could be cheaper

2026-08-22 • via Nuitee
D
Donald • solo_traveller • ca
6
Disappointed
Pros:

The location is good, right behind the Empress Hotel. Easy access to everything

Cons:

On site Parking $34+taxes daily, awkward interior design -closet door can't open fully as it is blocked by the night table. The mattress is so soft, you just sunk into it and hardly any space left to walk through behind the bed. No alloted space for spreading out luggage. Hugh desk and large mirror in living room for no reason. TV has a poor quality display, images are so rough and distorted. You have to login to your own account for Netflix Apple. Large and Hugh furniture for the living room but the sofa bed turns out to be very filmy and uncomfortable. Overall the unit and facilities are kept clean. Front desk staff are ok but lack of training to deal issues, like I request form mattress and pillows but it turns out everything is ignored when check in. Parking assistance staff are good and efficient. For over$2300 for 4 nights stay, I found it not worth it and not recommended.

2026-08-21 • via Nuitee
K
Katarzyna • family_with_children • ca
7
Bardzo dobry, Bardzo mila obsługa
Pros:

wszystko poza śniadaniem

Cons:

sniadanie. ani jednego warzywa, prawie sam cukier. owoce, slodkie jogurty ciastka. Jedynie jajka byly dostepne ze zdrowej opcji.

2026-08-20 • via Nuitee
A
Andre • family_with_children • de
8
2026-08-18 • via Nuitee
R
Roberto • couple • ca
9
Excellent stay.
Pros:

Location is excellent. very helpful. Staff and the facility is very clean and well maintained.

Cons:

Nothing

2026-08-18 • via Nuitee
B
Barbara • solo_traveller • ca
8
2026-08-17 • via Nuitee
B
Barbara • extended_group • us
10
Perfect
Pros:

Perfect location close to ferry stop. Starbucks inside. Very nice rooms. Staff great!

2026-08-16 • via Nuitee
A
Anjla • solo_traveller • gb
7
2026-08-15 • via Nuitee
L
Luis • couple • pe
9
2026-08-14 • via Nuitee
C
CRISTIANO • extended_group • it
9
2026-08-14 • via Nuitee
B
B Eller • family_with_children • us
9
Great Hotel, Great Location, Great Staff, Great Value
Pros:

Location was superb, all staff we had contact with were great, even the Starbucks staff- which we know are not Hilton's. Everyone was attentive to our needs throughout the stay.

Cons:

This is not a big deal; we were very happy with our entire stay. If I were to give feedback on what could be better, I'd say we asked the front desk for 2 extra robes on Monday (Aug. 10th) and were told they'd have some delivered to the room, but we didn't receive them. We moved on... In addition, we did get maid service every day, but they didn't replace the toilet paper, and there weren't any extra rolls in the room. We let the front desk know, and they got us more promptly. Again, not a bid deal-- but you're asking for feedback on what could've been better.

2026-08-14 • via Nuitee
E
eric • family_with_children • us
9
Wonderful
Pros:

Check in staff were friendly and very accommodating .

Cons:

Small area to park waiting for valet. Valet was great but had to circle the block waiting for a space to drop car

2026-08-12 • via Nuitee
X
Xuan • family_with_children • ca
1
2026-08-11 • via Nuitee
T
Tjeerd • family_with_children • nl
7
2026-08-10 • via Nuitee
L
Lorie • family_with_children • us
7
Cons:

I wish there had been a pool or play area for kids. I know space is tight at this location but it would have been a huge help

2026-08-08 • via Nuitee
R
Rong • couple • ca
10
A wonderful stay with excellent service, a comfortable room, and genuinely helpful staff.
Pros:

The room was spacious, clean, and comfortable, and the location was very convenient. The staff were friendly, professional, and genuinely helpful. We especially appreciated how accommodating they were when we arranged to have flowers delivered to the hotel.

Cons:

Nothing in particular. We had a very pleasant stay and everything went smoothly.

2026-08-08 • via Nuitee
R
Rachel • couple • us
10
2026-08-07 • via Nuitee
P
Pierre-Alain • family_with_children • ch
9
Pros:

Emplacement parfait, à 5 minutes à pied du port de Victoria. Et facilement accessible en voiture.

2026-08-07 • via Nuitee
E
Elena • extended_group • us
10
2026-08-07 • via Nuitee
H
Helen • solo_traveller • za
5
2026-08-05 • via Nuitee