DoubleTree by Hilton Hotel & Suites Victoria

Hotels
•
Doubletree by Hilton
9.2 (912 reviews)
777 Douglas Street , Victoria , ca
+1 250-940-3100

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good amenities
Cons:
Small rooms
High prices
Issues with sofa bed

Categories

Cleanliness
9.54
Clean rooms and positive comments about cleanliness.
Service
9.99
Staff were friendly and helpful, contributing to a positive service experience.
Location
10
Great central location with easy access to attractions.
Room Quality
8.5
Rooms were clean, but some issues with noise and furniture quality noted.
Amenities
8.53
Valet parking mentioned, but some amenities like WiFi and breakfast need improvement.
Value for Money
8.49
Recognition of high prices, although the experience was perceived as generally good.
Food and Beverage
9.04
Positive mention of Starbucks and cookies, making for an enjoyable stay.
Overall Experience
9.53
Overall positive sentiment, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:15

Property Description

Luxurious Accommodations
Experience the ultimate comfort at the Double Tree by Hilton Hotel & Suites Victoria, with 50-inch HD TVs, Keurig coffee machines, and private balconies in every room.

Convenient Amenities
Enjoy the convenience of two on-site restaurants, a bar, a mini market, and free WiFi. The 24-hour front desk, fitness center, and valet parking ensure a stress-free stay.

Prime Location
Located just a short walk from the Inner Harbour, our hotel is the perfect base for exploring downtown Victoria's attractions like Craigdarroch Castle and Cedar Hill Golf Course.

Book now for an unforgettable stay at the Double Tree by Hilton Hotel & Suites Victoria!

Important information:

Please note, a valid credit card is required for check-in at this hotel. Cash is not accepted as a form of payment.

Please note that construction work is going on nearby and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 912 reviews
Cleanliness: 9.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
N
Naomi • couple • au
9
2026-07-25 • via Nuitee
K
Kevin • solo_traveller • ca
9
2026-07-24 • via Nuitee
S
Selcen • couple • tr
10
2026-07-23 • via Nuitee
S
sandra orrego • solo_traveller • co
5
Pros:

La ubicación

Cons:

El desayuno muy malo...muy pocas opciones
No nos hicieron limpieza el primer dia de estadía y tampoco hicieron nada cuando hicimos el reclamo

2026-07-22 • via Nuitee
C
Carol • extended_group • us
8
Victoria is a dream come true
Pros:

Location
Service
Staff
All wonderful.

Cons:

Cost

2026-07-22 • via Nuitee
A
AAI • solo_traveller • es
9
Pros:

El hotel está muy bien ubicado y el personal es muy amable.

2026-07-21 • via Nuitee
B
Barbara • couple • us
10
Perfect spot to stay while in Victoria
Pros:

Great location! Very clean. The staff is fantastic. Nahir was so helpful with booking.com issues. The Starbucks in the lobby is so nice!

Cons:

Can’t think of a thing

2026-07-21 • via Nuitee
J
Julia • couple • de
8
2026-07-20 • via Nuitee
C
Carol • family_with_children • us
10
2026-07-20 • via Nuitee
C
Ceci • extended_group • mx
10
Pros:

Todo, excelente bienvenida, limpieza, atención

2026-07-18 • via Nuitee
R
Rodriguez • family_with_children • mx
9
Lindo hotel, limpio y cómodo. Excelente ubicación
Pros:

La ubicación

Cons:

Todo bien

2026-07-17 • via Nuitee
J
JANIS • extended_group • gb
10
2026-07-14 • via Nuitee
H
hutsebaut • extended_group • be
10
Formidabel
Pros:

Ligging , garage , hygiëne, kamers

2026-07-12 • via Nuitee
L
Lori • solo_traveller • ca
10
Pros:

Convenient location. Starbucks in lobby. Secure elevators.

Cons:

Only valet parking available.

2026-07-11 • via Nuitee
O
OLGA • couple • es
8
2026-07-10 • via Nuitee
A
Aviad • solo_traveller • il
10
2026-07-09 • via Nuitee
G
giovanna • couple • it
8
Dall’Atlantico al Pacifico
Pros:

La posizione bella camera con bella vista

Cons:

Staff impersonale poche varianti gluten free solo pane in cassetta ed ho dovuto richiedere un’altra fetta nessuna scelta di prodotti dolci

2026-07-09 • via Nuitee
N
Nicolas • extended_group • be
4
Pros:

l'hôtel est vieillot et à besoin d'un solide reliefting.
On a l'impression d'arriver dans un hilton des années 80.

Cons:

Il y a des travaux partout tout autour de l'hôtel qu'est un grand chantier dés qu'on arrive au rez de chaussée.
Nuisances sonores extrêmes et poussières à partir de 7h du matin.

2026-07-09 • via Nuitee
D
Denise • family_with_children • ch
8
2026-07-08 • via Nuitee
D
Dr. Michael • family_with_children • de
8
2026-07-08 • via Nuitee