Grupotel Alcudia Pins 3 SUP

Hotels
•
Grupotel
8.1 (2498 reviews)
Carretera Artà-Alcúdia, km. 25,4 , Playa de Muro , ES

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Beachfront / direct beach access
Large, family-friendly pools
Good buffet variety (breakfast & dinner)
Great location / scenic views
Clean rooms (mentioned by some guests)
Cons:
Crowded / lack of pool seating and people saving places
Noise from nightly events (late evenings)
Service issues (staff favoritism, poor handling of bag, aggressive staff member)
Rooms dated / need renovation
Animation mainly in English
Limited parking

Categories

Cleanliness
7.8
Mixed mentions: one guest explicitly praises cleanliness throughout the hotel and rooms, while another lists cleanliness as a con — overall acceptable but inconsistent.
Service
6.5
Negative comments about staff: perceived favoritism toward tour-operator guests, being told to use an app for info, bags moved to lost & found without control, and an incident with a loudly scolding cleaner — service seen as a weak point.
Location
9.5
Strong positive sentiment: beachfront, direct beach access and beautiful location repeatedly praised.
Room Quality
6.5
Rooms described as dated and in need of renovation (Renovierungsbedürftig) — room quality below expectations.
Amenities
9.2
Very positive for pools and beach: large, family-friendly pools and excellent beach access frequently highlighted; animation/events present but contribute to noise.
Value for Money
8.1
Standard quality for this hotel tier.
Food and Beverage
8.4
Mostly positive: buffet quality and variety praised by multiple guests, though at least one guest noted breakfast and dinner could be improved.
Overall Experience
8.8
Generally positive family-oriented experience thanks to beach, pools and buffet, but crowdedness, late-night events/noise and service incidents lowered the stay for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:45

Property Description

Beachfront 3-Star Accommodation
Grupotel Alcudia Pins in Playa de Muro offers a picturesque setting with an outdoor pool, fitness center, and garden. Enjoy the convenience of a 24-hour front desk, on-site restaurant, water park, and terrace.

Comfortable Rooms and Family-Friendly Amenities
Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom. Families will love the children's playground and activities like table tennis.

Convenient Services and Nearby Attractions
Benefit from services like an ATM, concierge, and currency exchange. Explore the nearby Es Comu Beach and Playa de Muro Beach, or opt for bike and car hire. Start your day right with a delicious buffet breakfast.

Book now for an unforgettable stay at Grupotel Alcudia Pins!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 2498 reviews
Cleanliness: 7.8
Service: 6.5
Location: 9.5
Room Quality: 6.5
Amenities: 9.2
Value for Money: 8.1
Food and Beverage: 8.4
Overall Experience: 8.8
M
Montero Viñas • couple • es
10
2026-09-20 • via Nuitee
S
Stefanie • family_with_children • de
8
Für Individualtouristen nichts, für Familien mit kleinen Kindern interessant
Pros:

Für Familie mit kleinen Kindern (Kindergartenalter) viel geboten.
Direkte Lage am Strand mit wunderschönem türkisblauem Meer.
Wir waren notgedrungen 2 Nächte hier, hatten kein Frühstück.
wer diese Art des Urlaubs mag…sauber, große Poolanlage und schöne Lage am Meer. Flaniermeile 3 Minuten mit dem Auto entfernt.

Cons:

. Für Individualurlauber ist es nichts. Zu laut am Pool, zu viel Pasuschaltouristen, zu viele Menschen am Pool mit Liege an Liege. Für uns war es nichts, lag aber nur daran, dass wir anders Urlaub machen.
Wir waren im September hier und liegen am Strand waren immer einige frei.

2026-09-19 • via Nuitee
O
Olena • couple • es
10
Pros:

Чисто, уборка номера каждый день, хороший матрас, телевизор. Большая терраса. После выселения, можно находиться возле бассейна, на территории есть душ и камеры хранение, это очень удобно, если вылет вечером

2026-09-19 • via Nuitee
A
Antonina • couple • ua
6
Хороше розташування, великий вибір їжі. Над чистотою потрібно попрацювати
Pros:

Розташування, їжа

Cons:

Чистота

2026-09-19 • via Nuitee
S
Susanne • family_with_children • at
8
Pros:

Top Lage, schöne Pools , sehr gutes Frühstück und freundliches Personal

2026-09-19 • via Nuitee
T
Tracy • solo_traveller • gb
7
Always lovely to get away off season. Would choose Adults only next time.
Pros:

Accessible by bus from airport.
Clean & comfortable.
By the beach.
Friendly, knowledgable staff.
Quiet at night in room F101.
Amazing breakfast choices. I was staying breakfast only.

Cons:

Not enough clothes hooks in room F101.
Too many school aged children staying, when they should be getting an education.
No decent entertainment.
On site supermarket, had little for me to purchase, to cook meals in my self contained room.

2026-09-19 • via Nuitee
A
Alexandru Negoescu • solo_traveller • dk
10
Pros:

Everything was very nice. The position right on the beach was amazing. The staff was really nice and friendly.
Good food. A great place for families with kids or for couples who want a relaxing holiday.

2026-09-19 • via Nuitee
K
KERVADEC • solo_traveller • fr
10
Très bon séjour, mais ce serait mieux si le stationnement sur les places handicapés était contrôlé.
Pros:

Le logement et le personnel.

Cons:

L’hôtel ne fait pas respecter le stationnement réservé sur les places handicapées.

2026-09-18 • via Nuitee
M
Marta • family_with_children • es
5
2026-09-18 • via Nuitee
N
Nikola • family_with_children • se
8
/
Pros:

Very nice

Cons:

Everything

2026-09-18 • via Nuitee
S
Silvia • solo_traveller • de
8
Pros:

Der Strand. Die Auswahl beim Frühstück.

Cons:

Die Lage leider etwas abseits und keine Promenade zum flanieren.

2026-09-17 • via Nuitee
L
Lucia • family_with_children • sk
9
Pros:

This was 3rd visit,I like it all

2026-09-17 • via Nuitee
M
Mauro • family_with_children • it
10
Ci siamo trovati benissimo! Consiglio
Pros:

Struttura molto bella, ottima posizione, camere pulite, personale cordiale

2026-09-17 • via Nuitee
B
Balazs • solo_traveller • hu
10
Pros:

Közel a part
A sok étel ital
Az egész szálloda területe
Időseknek a mozgáskorlátozottaknak is kiváló
Renkívül jó komplexum

Cons:

A apartman vagy szoba kissé retro régies hangulatú

2026-09-17 • via Nuitee
T
Tianqi • family_with_children • it
7
2026-09-17 • via Nuitee
J
Jorge • couple • es
10
Excelente relación calidad precio
Pros:

Un hotel familiar con muy buena ubicación justo en línea de playa, el personal super atento y muchas amenidades para los más pequeños, la habitación que me tocó con una vista increíble al Mar. Varias opciones para comer dentro del mismo hotel, muy satisfecho

2026-09-17 • via Nuitee
S
Suelen • couple • ie
10
Pros:

Foi tudo maravilhoso! Amamos o local e o café da manhã. Valeu muito a pena. Hotel completamente equipado, com piscina, academia, shows de noite, restaurantes… voltaremos com certeza!

2026-09-16 • via Nuitee
L
Lorenzo • solo_traveller • it
10
2026-09-16 • via Nuitee
M
Mylene • solo_traveller • fr
6
Pros:

La chambre est confortable

Cons:

Trop de monde ....

2026-09-16 • via Nuitee
A
Araceli • solo_traveller • es
6
No cumplió las expectativas
Pros:

La ubicación y el acceso directo a la playa. Solo teníamos alojamiento.

Cons:

Actualmente ya no es de la cadena Grupotel, sino que se ha fusionado o lleva su gestión el grupo Tui Blue. Es un hotel dirigido a familias extranjeras con niños pequeños. Masificación pero eso no es sólo en este hotel sino del problema que sufre la isla.
Falta total de limpieza en la habitación. Cambian sólo las toallas. Sólo un día se supone que hicieron limpieza aunque no se notó.

2026-09-15 • via Nuitee