San Francisco Marriott Marquis Union Square

Hotels
•
Marriott Hotels & Resorts
8.2 (1121 reviews)
780 Mission Street , San Francisco , US
+1 415-896-1600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location with bay views
Friendly and helpful staff (individual positive mentions)
Good breakfast/food variety
Nice gym and rooftop/club (View at 39th floor)
Spacious deluxe corner rooms available
Cons:
Cleanliness issues in some rooms (dirty closet, fridge, coffee maker)
High valet/parking fees and value concerns
Inconsistent room allocation/communication and billing problems
Wi‑Fi either unreliable or behind a paywall for some guests
Some rooms small/dark; poor pillows or squeaky beds reported

Categories

Cleanliness
6.8
Several guests reported dirty closets, a mini fridge with food from previous stays and a very dirty coffee maker — cleanliness issues lowered this score.
Service
9.3
Mostly praised as friendly and helpful (staff and specific employees like Alfonso were called out positively), though there are isolated but serious service failures (room mis-allocation and billing/double-booking support problems). Overall strong frontline service.
Location
9.4
Consistently highlighted as an excellent San Francisco location with bay views and central convenience.
Room Quality
7.8
Mixed reports: some guests had spacious deluxe corner rooms and enjoyed views, while others found rooms small, dark or had bad pillows and a squeaky bed.
Amenities
8.4
Good amenities noted (awesome gym, club on 39th floor), but lack of pool for some guests and paid Wi‑Fi reduced the score.
Value for Money
6.4
Multiple comments that the hotel is pricey, excessive valet/parking fees (e.g. $92) and some felt the stay was not worth the cost.
Food and Beverage
9.1
Breakfast and food received many positive mentions (good breakfast buffet, great food/variety), contributing to a strong score.
Overall Experience
8.4
Generally positive stays reported (friendly staff, great location, good breakfast), tempered by cleanliness lapses, parking costs and occasional service/billing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations:

Experience luxury at its finest at San Francisco Marriott Marquis, located next to the Moscone Convention Center. The stylish interior of our rooms, equipped with flat-screen TVs, air-conditioning, and city views, ensures a comfortable and upscale stay.

Convenient Facilities:

Stay on top of your fitness routine at our on-site fitness center. Whether you're in town for business at the convention center or exploring nearby attractions like the San Francisco Museum of Modern Art and Union Square, our hotel offers the perfect location for all your needs.

Delicious Dining Options:

Start your day right with a visit to B55 Craft House and Kitchen for a delicious breakfast. With convenient facilities, luxurious accommodations, and delectable dining options, San Francisco Marriott Marquis is your ideal choice for a memorable stay in the heart of downtown San Francisco.

Important information:

Please note: When breakfast is included in your meal plan, it will be provided in B55 Craft House and Kitchen for 2 adults and 2 children under 12 years old are registered in the same room. All further guests are subject to additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount.

Our daily destination fee includes: $20 USD Daily Food & Beverage Credit, Access to Premium Fitness Center - Wellness Zone for 2 guests per stay, 2 round trip Cable Car Tickets (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Front Desk in the lobby for more information about these items. Food & Beverage Credit is not cumulative and cannot be accumulated for multi-day stays. (credit applies to room charges only).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

8.2
Based on 1121 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.4
Room Quality: 7.8
Amenities: 8.4
Value for Money: 6.4
Food and Beverage: 9.1
Overall Experience: 8.4
M
Malinda • solo_traveller • us
10
Pros:

Location

2026-10-27 • via Nuitee
H
Homero • solo_traveller • us
10
2026-10-24 • via Nuitee
A
Amezcua • couple • us
7
2026-10-21 • via Nuitee
N
N • solo_traveller • ph
10
2026-10-21 • via Nuitee
A
Anne • couple • us
9
Great San Francisco Location Hotel
Pros:

Beautiful corner window room overlooking the bay.

Cons:

The pillows were the worst i have ever had in a hotel. The hotel should have 2 firm and 2 soft

2026-10-21 • via Nuitee
M
Meshal • solo_traveller • ae
9
2026-10-18 • via Nuitee
L
Lehaiah • solo_traveller • us
10
2026-10-18 • via Nuitee
J
JOÃO CARLOS • solo_traveller • br
9
Férias
Pros:

Excelente localização em área central e serviços agregados. Estacionamento e aluguel.de.carro.

Cons:

Banheiro pequeno e sem ducha higienica

2026-10-14 • via Nuitee
G
Gilles • solo_traveller • us
3
Not worth the money
Pros:

Descent room

Cons:

Internet didn’t work properly

2026-10-12 • via Nuitee
J
Jason • couple • us
10
Booked at the very last second and was so happy afterwards
Pros:

Everything

Cons:

Price of vale parking

2026-10-12 • via Nuitee
M
Mac • couple • us
10
2026-09-19 • via Nuitee
D
Donna • family_with_children • us
10
Pros:

Very nice. Good variety

2026-09-17 • via Nuitee
N
Nicholas • couple • us
6
Pros:

Deluxe corner king room was nice and spacious

Cons:

Host failed to provide me with the room I had reserved and failed to communicate that she was assigning me a substantially lower value room while still charging me for the deluxe room. This stay was for my wedding night, and the host completely failed to be transparent with the changes. I had follow up and demand a room change for the second night of our stay, it was then corrected, and I still had to pay the higher price for first night.

2026-09-13 • via Nuitee
S
shailender • family_with_children • us
8
2026-09-12 • via Nuitee
E
elenivlachou92 • solo_traveller • gr
10
2026-09-12 • via Nuitee
S
Sumait Kumar • solo_traveller • us
3
2026-09-10 • via Nuitee
L
Lladira • couple • us
7
2026-09-10 • via Nuitee
J
Jose • extended_group • us
10
It was amazing!
Pros:

Alfonso from the main lobby upgraded us for our wedding weekend and were so grateful that he did something so special for us. Thank you Alfonso!!

Cons:

n/a

2026-08-28 • via Nuitee
A
Amada • couple • us
8
Pros:

Rooms were nice kinda pricey but breakfast was included and it was a great food. staff not so much ive been trying to get a hold of someone for a week because i was booked twice by accident i called the day of check n and also cancelled on my end and sent a email to staff the day I mistakenly double booked i was reassured by manager they would wave the fee. But i was still charged a portion of the price 2 room are still shown on my account under active. 1 allows me to request a invoice and the other one does not so i dont know how what exactly i was charged for i just see it on my account. Basically they are not very great on customer service and customer satisfaction

2026-08-28 • via Nuitee
G
Giuseppe Antonio • couple • it
10
Pros:

Awesome gym, brilliant club named the View at 39th floor

Cons:

Wi-Fi on payment

2026-08-24 • via Nuitee