San Francisco Marriott Marquis Union Square

Hotels
Marriott Hotels & Resorts
8.4 (1326 reviews)
780 Mission Street , San Francisco , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Amenities
Cons:
Cleanliness
Service

Categories

Cleanliness
6.61
Room cleanliness was questioned due to trash being full upon arrival and other reports of dirty rooms.
Service
8.08
Service quality was inconsistent, with reports of rude staff and extremely poor customer service during emergencies.
Location
9.62
Location is highly praised, being central and well-situated.
Room Quality
8.57
Rooms were described as fine, though some minor comments were made about layout.
Amenities
9.6
Amenities like the fitness center exceed expectations. Some minor amenities could have been better.
Value for Money
7.56
Considered pricey by some guests relative to service and cleanliness.
Food and Beverage
8.61
Breakfast options were appreciated although additional costs were involved.
Overall Experience
8.58
Mixed experiences with significant positive aspects but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Accommodations:

Experience luxury at its finest at San Francisco Marriott Marquis, located next to the Moscone Convention Center. The stylish interior of our rooms, equipped with flat-screen TVs, air-conditioning, and city views, ensures a comfortable and upscale stay.

Convenient Facilities:

Stay on top of your fitness routine at our on-site fitness center. Whether you're in town for business at the convention center or exploring nearby attractions like the San Francisco Museum of Modern Art and Union Square, our hotel offers the perfect location for all your needs.

Delicious Dining Options:

Start your day right with a visit to B55 Craft House and Kitchen for a delicious breakfast. With convenient facilities, luxurious accommodations, and delectable dining options, San Francisco Marriott Marquis is your ideal choice for a memorable stay in the heart of downtown San Francisco.

Important information:

Please note: When breakfast is included in your meal plan, it will be provided in B55 Craft House and Kitchen for 2 adults and 2 children under 12 years old are registered in the same room. All further guests are subject to additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount.

Our daily destination fee includes: $20 USD Daily Food & Beverage Credit, Access to Premium Fitness Center - Wellness Zone for 2 guests per stay, 2 round trip Cable Car Tickets (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Front Desk in the lobby for more information about these items. Food & Beverage Credit is not cumulative and cannot be accumulated for multi-day stays. (credit applies to room charges only).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

8.4
Based on 1326 reviews
Cleanliness: 6.61
Service: 8.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
J
Jose extended_group us
10
It was amazing!
Pros:

Alfonso from the main lobby upgraded us for our wedding weekend and were so grateful that he did something so special for us. Thank you Alfonso!!

Cons:

n/a

2026-08-28 via Nuitee
A
Amada couple us
8
Pros:

Rooms were nice kinda pricey but breakfast was included and it was a great food. staff not so much ive been trying to get a hold of someone for a week because i was booked twice by accident i called the day of check n and also cancelled on my end and sent a email to staff the day I mistakenly double booked i was reassured by manager they would wave the fee. But i was still charged a portion of the price 2 room are still shown on my account under active. 1 allows me to request a invoice and the other one does not so i dont know how what exactly i was charged for i just see it on my account. Basically they are not very great on customer service and customer satisfaction

2026-08-28 via Nuitee
J
Jose solo_traveller us
10
2026-08-24 via Nuitee
M
Mariposa extended_group us
9
Pros:

Size of the room

Cons:

See the ugly buildings around

2026-08-24 via Nuitee
G
Giuseppe Antonio couple it
10
Pros:

Awesome gym, brilliant club named the View at 39th floor

Cons:

Wi-Fi on payment

2026-08-24 via Nuitee
J
Johnson family_with_children gb
8
Pleasant and comfortable.
Pros:

A lovely hotel but a lot to pay considering there was no breakfast or pool etc.

Cons:

More facilities or slightly cheaper.

2026-08-23 via Nuitee
Y
Yana solo_traveller il
2
Pros:

Clean.

2026-08-22 via Nuitee
V
Vedang family_with_children us
5
Pros:

The location is very good and the breakfast was very good too. They provided two twin/queen beds.

Cons:

The hotel is very big and every evening, I would see big queues at all the check-in desks? On our check-in day, not even all the desks were manned. The hotel should fix this, it was very very disappointing.
Very dirty and dusty closet, mini fridge also dirty with food from previous stays. Even the coffee maker was so dirty that I could not make early morning coffee in the room and had to buy at the pantry.
I don't know why these things cannot be taken care of by the Hotel management.

2026-08-20 via Nuitee
A
Avinash extended_group us
10
2026-08-17 via Nuitee
T
Toni couple us
7
Pros:

Staff was friendly and helpful.

Cons:

Probably just the city. San Francisco is dirty

2026-08-16 via Nuitee
C
Camila extended_group us
8
2026-08-15 via Nuitee
K
Kieran extended_group gb
6
2026-08-12 via Nuitee
P
Prabhjot couple us
10
2026-08-12 via Nuitee
M
Maria Chiara family_with_children it
7
Pros:

Veloce check in e check out

Cons:

Molto caos

2026-08-11 via Nuitee
L
Lisa couple us
9
Overall, our stay was great! I would suggest lowering the valet parking fee!
Pros:

The staff was very friendly, even though we checked in late. The room was very nice. The bed was very comfortable while it was squeaky? We loved the breakfast buffet that was included in our stay!

Cons:

The valet parking fee of $92 was very excessive! We paid to park in a garage nearby (10 minute walk).

2026-08-10 via Nuitee
F
Federica family_with_children it
9
2026-08-09 via Nuitee
M
Matthew couple nl
10
2026-08-09 via Nuitee
B
beyondtennessee Business Columbia, Tennessee
6
Look Elsewhere
Pros:

Rooms are small and dark. No pool. Staff is very nice. Check in was easy and efficient. Not a great selection of TV channels or apps. I definitely would not stay here again.

2026-08-08 via Tripadvisor
K
ktnivek Business Chandler, Arizona
10
Sort of Property I Would Consider Luxury
Pros:

This is perhaps the coolest Marriott property in all of the Bay Area. I stayed here a long time ago for work travel and with some very fond memories. Upon returning, I found this place is even cooler and more of a luxury hotel than I remembered it being.

They have a real and fully functioning M Club lounge which does close pretty late, but it was late enough in the day where me and my coworkers could escape to for a quiet evening chat.

The View bar upstairs is also a pretty cool area to check out also! Valet parking is outrageously expensive, but not surprising considering this is the 2nd most expensive real estate area in the USA.

The location is pretty convenient with easy access to Moscone Center and several restaurants in the area.

2026-08-05 via Tripadvisor
J
Jonathan extended_group us
10
Comfort, comfort, comfort…I’ve never felt so comfortable and right at home in such a large hotel in the middle of a roar
Pros:

It’s hard to imagine that you could feel “at home” in a large hotel in the middle of a huge city but that’s the feeling I had from the very beginning of my experience at the Marriott Marquis Union Square. I’m not kidding when I say every single employee I interacted with was so kind and welcoming, from the valet to the check-in to the bellman to the waitresses at the View Lounge on the 39th floor, to the security guy out front who tutored us on how to schedule a Weymo pick-up. We also asked him how far Mel’s Diner was from the hotel and he literally walked us 50 ft down the block and pointed to Mel’s Diner, on the corner! I have to mention the beds were very comfortable, clean and fresh! Overall 10 out of 10 experience for me, I’ll definitely stay there again!

Cons:

Honestly I can’t think of anything!

2026-08-04 via Nuitee