citizenM Boston North Station

Hotels
8.8 (6398 reviews)
70 Causeway Street , Boston , us
+1 617-861-4360

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Modern rooms
Cons:
Dirty common areas
Unsatisfactory breakfast
Issues with amenities

Categories

Cleanliness
8.3
Reported dirtiness in bedding and bathrooms, with hair and urine stains mentioned.
Service
9.8
Staff received positive comments for being helpful and friendly.
Location
9.8
The hotel is conveniently located near subway stations and notable attractions.
Room Quality
8.8
Rooms described as modern and cute; however, some issues with hard beds and small bathrooms.
Amenities
8.3
Some amenities unavailable or unsatisfactory—broken lights and inadequate options for cooling drinks.
Value for Money
8.3
Several comments suggest the hotel is not worth the price paid, especially for breakfast.
Food and Beverage
7.8
Breakfast options criticized for quality; mixed feelings on the bar food.
Overall Experience
9.3
Overall experience rated positively despite some specific drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:37

Property Description

Modern and Convenient Stay in the Heart of Boston

Stylish Accommodations: Enjoy air-conditioned rooms with a sleek design, equipped with a desk, TV, and free WiFi. Some rooms offer stunning city views.

On-Site Amenities: Unwind in the shared lounge, grab a drink at the bar, or savor a meal at the hotel's restaurant. Benefit from a 24-hour front desk, business center, and safety deposit box for your convenience.

Prime Location: Explore nearby attractions such as Boston North Station, TD Garden, and Freedom Trail. With Logan Airport just 5 km away, your travels are made easy.

Experience comfort and style at citizenM Boston North Station. Book now for an unforgettable stay!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

8.8
Based on 6398 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 9.3
J
Jean luc • couple • fr
5
Senza pretese
Pros:

Pulizia

Cons:

Personale che parla solo inglese e non si sforza à capire il problema del cliente. Domotica delle camere che spesso ha dei problemi, ci siamo trovati all’improvviso nel buio in pieno giorno, scheda della camera che smagnetizza …

2026-08-29 • via Nuitee
L
Linda • family_with_children • us
9
2026-08-29 • via Nuitee
M
Megan • solo_traveller • ie
10
2026-08-28 • via Nuitee
Z
Zhang • couple • ie
4
2026-08-28 • via Nuitee
I
Ioannis • solo_traveller • gr
9
2026-08-28 • via Nuitee
M
Matthew • couple • us
9
2026-08-28 • via Nuitee
R
Robyn • couple • au
9
2026-08-27 • via Nuitee
O
Okono • couple • gb
4
2026-08-27 • via Nuitee
L
Laura • family_with_children • us
10
Pros:

The iPad in the room was so cool! Loved the changing color lights. The decor was modern and funky, different than any other hotel. Great view of the city. Local attractions were walkable, excellent location. We were very impressed with everything.

2026-08-26 • via Nuitee
A
Anna • solo_traveller • us
10
Pros:

Very comfortable lounge to met up with family

Cons:

The price was to high

2026-08-26 • via Nuitee
E
Elias • couple • at
9
2026-08-26 • via Nuitee
G
ghizlane • couple • fr
9
2026-08-26 • via Nuitee
V
Vargas Camacho • solo_traveller • us
10
Pros:

Staff was very helpful and friendly

Cons:

NA

2026-08-26 • via Nuitee
K
Kris • solo_traveller • gb
10
2026-08-26 • via Nuitee
G
Giacomo • couple • it
3
Forget Something in Your Room? You're Out of Luck!
Cons:

I stayed at citizenM Boston North Station and left my new glasses case in the room. Despite reporting it and following up via email, the hotel showed no interest in helping me recover it. On the day of my departure, I even returned in the afternoon after leaving my luggage and reminded them about the case, but there was still no concern or effort to find it. Their automated responses were frustrating and unhelpful. Although the stay was sufficiently comfortable, I expected much better service. I do not recommend this hotel.

2026-08-26 • via Nuitee
R
Robert • solo_traveller • de
5
Licht und Schatten, fehlende Sauberkeit und große Abstriche beim Frühstück
Pros:

Style und Ausstattung

Cons:

Sauberkeit der Zimmer. Staub auf dem Fensterbrett. Haare des Vormieters im Bad. Chai Latte beim Frühstück nur gegen Aufpreis. Kein Senf zu Würsten. Keine Bagels

2026-08-25 • via Nuitee
R
Rémi • couple • ca
9
2026-08-25 • via Nuitee
D
Dimitri • couple • ge
3
A bizarre, overpriced hotel experience with poor service and absolutely no value for money.
Pros:

Location

Cons:

Extremely disappointing experience

I chose this hotel for what was supposed to be a relaxing trip to Bosnia, and unfortunately, it turned out to be one of the strangest hotel experiences I’ve ever had.

The room did not feel like a normal hotel room at all. It honestly felt more like some kind of sex hotel with bizarrely designed rooms. The shower is literally placed in the middle of the room inside a glass cabin, while the sink is completely exposed outside of the bathroom area. There is virtually no sense of privacy or normal functionality.

What made the experience even worse was the lack of basic hotel service. My room was not cleaned after the first night, and there was not even a bottle of drinking water provided in the room.

Considering the quite high price per night, I expected a comfortable, clean and properly serviced hotel. Instead, I got a strange room design, poor housekeeping and a complete lack of basic amenities.

Definitely not what I expected when choosing a hotel for a vacation. I would not stay here again and cannot recommend it.

2026-08-25 • via Nuitee
R
Robert • couple • de
5
2026-08-25 • via Nuitee
N
Nancy • solo_traveller • us
9
I truly loved it!
Pros:

Excellent

Cons:

Just 17 hours, so didn’t experience all.

2026-08-25 • via Nuitee