Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 4713 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
P
Piotr • solo_traveller • pl
10
2026-06-20 • via Nuitee
B
Benewman • solo_traveller • il
10
Pros:

We have stayed for one night, and everything was good

Cons:

Nothing

2026-06-19 • via Nuitee
K
krzysiek • solo_traveller • pl
7
Pros:

Czystość pokoju, obsługa w restauracji

Cons:

Obsługa klienta przy recepcji

2026-06-19 • via Nuitee
N
Natasa • solo_traveller • at
8
Empfehlenswertes Stadthotel
Pros:

Klassisches Novotel, gutes Hotel mit Rituals Produkten im Bad, netter Bar, indoor Pool , schönes bequemes Bett und recht geräumiges Zimmer, parkplatz vorhanden, frühstück auch gut aber teuer für dje Auswahl

Cons:

Parkplatz nicht inklusive

2026-06-17 • via Nuitee
R
richard • family_with_children • gb
8
Very good hotel! Clean, good facilites abd food! Location little bit far from centre. Overall good!
Pros:

Really nice place! Everybody was helpful. Woukd stay there again.

Cons:

Location was ok, but when i booked i read how far the city centre was and it turned out a bit further.

2026-06-16 • via Nuitee
K
Kordian86 • solo_traveller • pl
10
2026-06-15 • via Nuitee
C
Copland • solo_traveller • gb
7
2026-06-15 • via Nuitee
A
Anna • family_with_children • pl
10
Pros:

Fantastyczna obsługa, przemiła Pani na recepcji. Bardzo dobre, różnorodne śniadania, każdy znajdzie coś dla siebie. W restauracji również pyszne jedzenie. Personel hotelu pozytywnie nastawiony do gości. W razie potrzeby i próśb starają się spełnić każdą! Polecam serdecznie!

2026-06-15 • via Nuitee
S
shota • couple • ge
10
2026-06-14 • via Nuitee
S
shota • couple • ge
10
2026-06-14 • via Nuitee
F
Filip • couple • pl
10
2026-06-14 • via Nuitee
A
Aurelia • solo_traveller • pl
10
2026-06-14 • via Nuitee
M
Monika • family_with_children • pl
7
2026-06-14 • via Nuitee
S
shota • solo_traveller • ge
10
2026-06-14 • via Nuitee
K
Kasia • family_with_children • pl
9
Polecam
Pros:

Naorawde bardzo dobry stosunek jakosci do ceny. Przestronne ppkoje, mila obsluga

2026-06-14 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-06-14 • via Nuitee
V
Volodymyr • solo_traveller • ua
10
Pros:

The rooms are very nice.

Cons:

You need to pay additionally for parking.

2026-06-14 • via Nuitee
N
Norbert • couple • pl
9
2026-06-13 • via Nuitee
M
Marko • extended_group • rs
8
2026-06-12 • via Nuitee
A
Adam • solo_traveller • pl
9
Pros:

Przyjazny i profesjonalny personel, dobra restauracja hotelowa, przyjemny zapach wnętrz hotelu, duży telewizor, przestronna łazienka

Cons:

Hotel dość leciwy, pomimo dbałości o wystrój czasu się nie oszuka, przydałby się kapitalny remont.

2026-06-11 • via Nuitee