Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
High parking fees
Limited dinner buffet
Cold room temperatures

Categories

Cleanliness
8.41
Several guests mentioned issues with heating and cold temperatures in rooms.
Service
9.18
Positive mentions of staff attitude and responsiveness.
Location
8.92
Positive feedback on convenient location near the city center.
Room Quality
8.17
Mixed reviews about room temperature and furnishings.
Amenities
8.7
Good comments on pools and kids' areas but issues with sauna timing.
Value for Money
8.46
Concerns over high parking fees and limited dinner options.
Food and Beverage
8.81
Breakfast enjoyed by many, but dinner variety was limited.
Overall Experience
8.98
Overall stay described positively despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Spacious Rooms with Modern Amenities
Novotel Kraków City West offers spacious, air-conditioned rooms with free internet access. Each room is elegantly furnished in warm colors and includes a work area, electric kettle, safe, and fridge.

Delicious Dining Options
Guests can start their day with a rich breakfast buffet and enjoy Polish and international dishes at the hotel's restaurant. The Novo2 Lounge Bar offers a trendy atmosphere with live music for a relaxing evening.

Convenient Location
Conveniently located just a 15-minute drive from Kraków-Balice airport and a short 30-minute walk to the Old Town, Novotel Kraków City West provides easy access to both the airport and the city's historic center.

Experience comfort and convenience at Novotel Kraków City West - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.7
Based on 5098 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.92
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.81
Overall Experience: 8.98
P
Priit • family_with_children • ee
9
2026-09-19 • via Nuitee
K
khaled • family_with_children • il
9
2026-09-19 • via Nuitee
A
Anna • family_with_children • pl
10
2026-09-18 • via Nuitee
A
Aleksandra Michalina • solo_traveller • pl
9
2026-09-18 • via Nuitee
الهاجري • family_with_children • qa
5
Cons:

دورة المياة مكتومه و المكيف غير جيد

2026-09-18 • via Nuitee
F
Florian • solo_traveller • at
9
2026-09-18 • via Nuitee
B
Beata • solo_traveller • pt
10
2026-09-17 • via Nuitee
K
Katarzyna • solo_traveller • pl
6
2026-09-17 • via Nuitee
S
Sylwia • family_with_children • pl
5
2026-09-17 • via Nuitee
P
Paweł • solo_traveller • pl
7
2026-09-16 • via Nuitee
M
Michał • extended_group • pl
7
2026-09-16 • via Nuitee
N
Natalie • family_with_children • gb
9
2026-09-15 • via Nuitee
E
Elad • family_with_children • il
6
Pros:

ביום הראשון שהגענו פקיד הקבלה היה נחמד מאוד

Cons:

המלון מרגיש כמו תחנת אוטובוס לא משנה באיזו שעה , בארוחת הבוקר הרגשנו כמו טרקלין בשדה התעופה כל הצוות אויר בין טייסים לדילים/ת באים לאכול שם ,אנשי הצוות בחדר אוכל לא מסבירי פנים עד רמה שבאמצע הארוחה באים ומפנים לך צלחת של האוכל עד שהתעצבנתי מאוד כי זה מרגיש לא נעים עד כדי תעוף מפה , החדר היה לא מתוחזק , האמבטיה היו שינויי זרמים ושינויי טמפרטורת המים , מזגן חלש , רמת האוכל יש הרבה מבחר אבל לא טעים לדעתי ולדעת משפחתי , פחות אהבתנו את המלון.

2026-09-15 • via Nuitee
B
Beata • solo_traveller • pl
10
2026-09-14 • via Nuitee
M
Marcin • family_with_children • dk
10
2026-09-14 • via Nuitee
M
Miles • couple • gb
8
We will be back!
Pros:

Great location, quiet and comfort, great breakfast and nice pool and sauna

2026-09-14 • via Nuitee
M
Marek • family_with_children • ee
10
Very good hotel
Pros:

Excellent value for money. The room was spacious, comfortable, and clean. The food was plentiful and of high quality. It is located a bit away from the city center, but taking a taxi to most places isn't very expensive. The spa is very small and overcrowded, so it’s not worth choosing this hotel solely for the spa. Overall, it is a high-quality hotel, and I would certainly visit again.

2026-09-14 • via Nuitee
K
Karol • solo_traveller • pl
8
2026-09-13 • via Nuitee
C
Cylwik • solo_traveller • pl
10
2026-09-13 • via Nuitee
N
Natalia • solo_traveller • pl
8
2026-09-13 • via Nuitee