Vista Suites Near Island and Leconte Convention Center

Hotels
SureStay Collection by Best Western
5 (1086 reviews)
2423 Teaster Lane , Pigeon Forge , us

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable bedding
Rude staff reactions

Categories

Cleanliness
3.46
Many reviews mention poor cleanliness, such as dirty rooms and poor maintenance.
Service
7.93
Service generally noted as decent but with some rude staff interactions.
Location
8.47
Great location mentioned positively in several reviews.
Room Quality
4.42
Room quality is criticized due to cleanliness and maintenance issues.
Amenities
4.45
Amenities were present but few complaints about the pool and hot tub.
Value for Money
3.41
Several reviews suggest that the experience does not match the price paid.
Food and Beverage
4.46
Breakfast options were described as limited and unsatisfactory.
Overall Experience
3.43
Multiple reviewers expressed a negative experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:27

Property Description

Convenient Location
Vista Suites Hotel Near Island Drive And Convention Center is ideally situated in Pigeon Forge, just steps away from popular attractions like The Grand Majestic Theater and Country Tonite Theatre.

Relaxation and Wellness
Guests can unwind in the hotel's hot tub, enjoy the convenience of an ATM on-site, and even indulge in spa treatments at the wellness centre.

Diverse Amenities
From a fitness centre for the active traveler to free WiFi throughout the property for connectivity, Vista Suites Hotel ensures a comfortable stay for all guests.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Vista Suites Hotel Near Island Drive And Convention Center now for a memorable getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.

No refunds upon early departure.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5
Based on 1086 reviews
Cleanliness: 3.46
Service: 7.93
Location: 8.47
Room Quality: 4.42
Amenities: 4.45
Value for Money: 3.41
Food and Beverage: 4.46
Overall Experience: 3.43
J
Jerry family_with_children us
1
Beware!!!!Horrible
Pros:

Nothing! It was a nightmare!

Cons:

Bugs in the rooms, swimming pool was horrible, the shower was spraying water everywhere except for on you, had proper arrangement with the staff to check in at 12 noon instead of 4 pm and upon Arrival absolutely would not allow the pre arranged early check in. The manager, who seemed very strange and careless said there was no rooms available at the pre arranged time, however for the entirety of the stay we only saw 2 other people and not one single time did we see an employee of the hotel. I don’t think they have any employees. I think the “manager” (ago said he lives in the hotel) is the other employee there. Please, do yourself a huge favor and DO NOT STAY HERE!

2026-05-29 via Nuitee
L
Laveeda family_with_children us
1
Overall WE WILL NOT GO BACK AND WE WILL ALSO TELL EVERYONE ELSE HOW BAD OF A PLACE IT WAS!!!!
Pros:

Only thing I liked is the location!!!!

Cons:

Breakfast needs to be better,the pool needs updated, the air in the rooms should be able to stay on instead turning off and on! The tv would come on but wouldn't connect to internet so we had no tv.smelled like drugs all up an down our hallway! Neighbor was very loud woke us up at 2am!

2026-05-27 via Nuitee
M
Morgan solo_traveller us
8
Pros:

The room was clean. Bed was comfy. Spacious. The young man at the front desk that was great. Very polite and helpful.

Cons:

Pool inside was too cold to swim and could use some paint. Outside pool was not working. Location was not ideal but it worked out fine.

2026-05-26 via Nuitee
B
brendaliz family_with_children us
9
Great get away
Pros:

Very convenient to all locations, the room was very comfortable and the staff were friendly and helpful.

2026-05-26 via Nuitee
K
Katelin solo_traveller us
1
Pros:

Location

Cons:

We had no air conditioning and the staff didn't care, we about died of heat in the room. Cockroachs was everywhere and crawling on us. The bathroom and bed was disgusting, the pool and hot tub was absolutely disgusting. No towels. The staff is very rude, AND said they dont care about ppl who reserve off websites like booking. Com...we ask for refund and they said it was booking. Com responsibility...it was absolutely the worst place ever stayed

2026-05-26 via Nuitee
T
thomas solo_traveller us
6
2026-05-25 via Nuitee
A
Anna solo_traveller us
5
Pros:

Rooms were clean

Cons:

The indoor pool was disgusting stagnant water no chlorine out door pool still had no water while reason for getting this hotel was for indoor pool due to the rain so we had something to do. The breakfast was gross luckily you could do just a bagel or make your own waffle the other stuff was bad and the juice is just water

2026-05-25 via Nuitee
S
Siditymi solo_traveller us
3
Cons:

I was bitten by bugs and had to go tho the er when I got home
!!

2026-05-25 via Nuitee
T
Tiffany solo_traveller us
9
Pros:

Location and staff very helpful.

Cons:

The pool was cloudy and cold. But good.

2026-05-24 via Nuitee
R
Richard family_with_children us
2
I want my money back, too nasty to stay in
Pros:

Friendly Staff

Cons:

Everything else!

2026-05-24 via Nuitee
Z
Zachary solo_traveller us
1
Cons:

Woke up to roaches crawling on the mirrors and walls. Room was not clean. Left as soon as we saw them.

2026-05-24 via Nuitee
B
Bruce family_with_children us
8
2026-05-23 via Nuitee
M
Marc family_with_children us
10
2026-05-21 via Nuitee
S
Surface couple us
1
2026-05-20 via Nuitee
A
Angela OrDonavan couple us
9
2026-05-19 via Nuitee
J
Jennifer extended_group us
5
2026-05-18 via Nuitee
S
Sayra couple us
8
2026-05-17 via Nuitee
M
Mccann family_with_children us
1
Don’t waste your money like I did.
Pros:

Close to the main strip

Cons:

First thoughts hotel was empty when we pulled into parking lot. Went inside lobby it was nothing like the pictures advertised we waited for a good bit before a host even came and checked us in and gave me the room key then finally got to the elevator and onto the floor our room was suppose to be on and after searching the hallway come to find out the numbers were wrong our room was on the very end 4 doors down from where it should have been. Went into the room and it was dark everything looked very unmaintained and very unwelcoming dead random moths in the floor and sprinklers broke out of the wall just very dirty feeling the inside of the fridge was a solid block of ice. The bathroom was tiny and the shower rails were rusty and every faucet handle was filthy. My family and myself were in the room for a total of 15 minutes went back to the desk checked out and we left and found another hotel I will never book here again very disappointed

2026-05-11 via Nuitee
R
Richardson solo_traveller us
4
Good for one night
Pros:

Location

Cons:

Smelt bad, beds where not great, indoor pools was like ice, you can tell it’s old and has been sloped together

2026-05-10 via Nuitee
E
Engle solo_traveller us
10
2026-05-09 via Nuitee