Crowne Plaza Zürich by IHG

Hotels
Crowne Plaza Hotels & Resorts
7.8 (5814 reviews)
Badenerstrasse 420 , Zürich , ch

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Amenities
Cons:
Service
Room Quality

Categories

Cleanliness
8.49
Many guests mentioned cleanliness positively, noting that rooms and bathrooms were well maintained.
Service
7.46
While many praised the staff's friendliness, a significant negative review highlighted poor service during check-in, affecting the overall sentiment.
Location
8.5
The location received positive remarks due to good access to public transport and nearby attractions.
Room Quality
6.95
Some guests found the rooms small and lacking modern amenities, indicating a need for upgrades.
Amenities
7.78
Positive comments on the spa and gym were noted, though some amenities did not meet expectations.
Value for Money
7.74
Several guests felt that the price matched the quality of the hotel, despite mixed reviews on specific services.
Food and Beverage
7.99
Breakfast received positive feedback, although scheduling inconsistencies were mentioned.
Overall Experience
7.46
Guests enjoyed their stay overall but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:53

Property Description

Convenient Location
The Crowne Plaza Zurich is perfectly situated, just a short tram ride from Zurich's bustling city centre, making it an ideal choice for both leisure and business travelers.

Luxurious Amenities
Indulge in the ultimate comfort with air-conditioned rooms equipped with modern conveniences like a flat-screen TV and tea/coffee facilities. The Holmes Place Health Club offers a lavish 2,000 m² space for guests to unwind, complete with an indoor pool and top-notch fitness equipment.

Parking Convenience
Forget the hassle of searching for parking – with 550 spaces available in the hotel's private garage, guests can enjoy peace of mind knowing their vehicles are secure during their stay.

Book now for a memorable and stress-free stay at the Crowne Plaza Zurich!

Important information:

Children under the age of 16 are not allowed in the Holmes Place Health Club, spa or pool.

A damage deposit of CHF 100 is required upon arrival. It is deposited by credit card. You will usually receive the refund within 14 days of departure. The damage deposit will be refunded in full to your credit card after the property has been checked and no damage is found.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

7.8
Based on 5814 reviews
Cleanliness: 8.49
Service: 7.46
Location: 8.5
Room Quality: 6.95
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 7.99
Overall Experience: 7.46
R
rami solo_traveller eg
8
2026-08-08 via Nuitee
A
Anne-Catherine couple ch
9
Séjour agréable dans une chambre confortable et bien climatisée
Pros:

Surclassement bienvenu surtout avec le late check-out ;) et le petit déjeuner offert. C'est très bien de pouvoir se faire un thé ou café dans la chambre.

Cons:

Le canapé n'était pas très propre. Il y avait une tache assez importante sur l'assise qui aurait vraiment dû être nettoyée :(

2026-08-08 via Nuitee
C
Carole solo_traveller fr
8
2026-08-07 via Nuitee
N
noura couple ae
10
2026-08-07 via Nuitee
R
Rozentur solo_traveller il
9
2026-08-07 via Nuitee
P
Patrick couple de
9
Zu empfehlen
Pros:

Tiefgarage, sehr freundliches Personal

2026-08-06 via Nuitee
H
Heinrich couple ch
9
Schöner Aufenthalt
Pros:

Whirlpool, Hallenbad

Cons:

Nichts

2026-08-06 via Nuitee
K
Karin solo_traveller us
5
Coulnt wait to leave parking was a nightmare garage hard to find very small spaces
Pros:

The price

Cons:

It smelled like fish location not close to any attractions . It felt like very low class people lived there for months cooking very smelly food

2026-08-06 via Nuitee
L
lucacB8199UE Couples
10
Ottimo servizio clienti Aysha!
Pros:

I want to mention the fantastic experience I hade with Aysha and her management team. They made us feel very special and when I needed to sort out something with my credit card they went above and beyond and sorted everything out. This is an excellent hotel, great breakfast and the customer care is beyond!

2026-08-05 via Tripadvisor
M
Marianne solo_traveller fr
10
Excellent
Pros:

Extrême confort
Excellente écoute du personnel

2026-08-05 via Nuitee
A
Andrea Barbara couple ch
7
2026-08-04 via Nuitee
V
vivien couple at
9
2026-08-04 via Nuitee
C
Callum solo_traveller au
10
Pros:

Great and comfortable room. The best gym I have ever seen in a hotel!

2026-08-03 via Nuitee
A
abdulrahman solo_traveller sa
9
Pros:

الفندق نظيف وجيد ومستوى التكييف ممتاز وهاديء وقريب من البقالة ومحطة المترو

2026-08-03 via Nuitee
A
Alessia couple md
10
Perfetto
2026-08-03 via Nuitee
E
Eva family_with_children de
7
2026-08-03 via Nuitee
A
Andreas extended_group ch
9
Danke, hat unsere Erwartungen voll und ganz erfüllt.
Pros:

Alles perfekt, gerne wieder!

Cons:

Detail: Toilettenpapier-Halterung für nicht so zierliche Leute etwas störend, jedoch gibt es keine Alternative...

2026-08-03 via Nuitee
B
Balazs solo_traveller ch
8
Very good stay
Pros:

Staff, location, facility

Cons:

Breakfast: has to wait for fresh omlette

2026-08-02 via Nuitee
L
Laila extended_group kw
9
فندق جميل وامن وقريب من الخدمات
Pros:

المكان كان قريب من الترام وعلى بعد دقايق يوجد سوبرماركت صغير

2026-08-02 via Nuitee
S
Seaside64449594411 Solo travel
10
Value for money in one of the most expensive cities
Pros:

Why I would recommend this hotel: Friendly and genuinely welcoming staff, excellent fitness facilities and great value for money, making it a good choice for both business and leisure travellers.

Location:
The hotel is located in the western part of Zurich, close to the football stadium rather than in the city centre. While the immediate surroundings are primarily residential and business-oriented, the city centre is easily reached within minutes by tram, with frequent connections making it very convenient to explore Zurich. There are several supermarkets and everyday amenities nearby, although those looking for luxury shopping or charming streets will naturally find better options closer to the old town.

Check-in:
The front office team is undoubtedly one of the hotel's greatest strengths. I was welcomed by a wonderful Greek receptionist whose warmth, professionalism and genuine hospitality immediately made me feel at home. The check-in process was efficient, yet she still took the time to explain all of the hotel's facilities in detail and answer every question with a smile. As a thoughtful welcome gesture, I was also offered Swiss chocolate, which was a lovely local touch and left an excellent first impression.

Room:
The room was clean, comfortable and perfectly functional. While the design is beginning to show its age and could benefit from a refurbishment in the future, everything was well maintained and worked exactly as expected. There is nothing particularly memorable about the room itself, but it provides everything needed for a comfortable stay. One aspect that deserves special mention is the air conditioning, which performed well. Considering that effective air conditioning is not always guaranteed in Zurich, this was particularly appreciated during warmer days.

Hotel facilities:
One of the hotel's standout features is its partnership with Holmes Place, which operates the fitness and wellness facilities within the building. Guests have access to an outstanding gym that is significantly larger and better equipped than what is typically found in hotels. The equipment is modern, the facilities are well maintained and the staff are welcoming and professional. It is genuinely one of the best hotel fitness centres I have experienced and adds tremendous value to the overall stay.

Restaurant:
The restaurant offers a varied menu with good-quality food and professional service. The staff were attentive and efficient throughout my visit, creating a pleasant dining experience. Prices are in line with what one would generally expect in Switzerland. While I would certainly dine here again for the convenience and reliable quality, guests looking for the very best value or a more memorable culinary experience may find attractive alternatives elsewhere in Zurich.

Overall:
Crowne Plaza Zurich is a great business hotel offering very good value for money in one of the world's most expensive cities. While the rooms are relatively simple and could benefit from modernization, the genuinely friendly and professional team elevates the entire experience. Combined with the outstanding Holmes Place fitness centre, comfortable accommodation and convenient public transport connections, this is a hotel I would happily recommend to both business travellers and anyone looking for a comfortable stay in Zurich without paying city centre luxury hotel prices.

2026-07-29 via Tripadvisor