Holiday Inn Express Boston - Saugus by IHG

Hotels
•
Holiday Inn Express
8.3 (1489 reviews)
999 Broadway , Saugus , us
+1 781-233-1800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Great breakfast
Cons:
Noise from outside
Issues with parking
Limited amenities in some rooms

Categories

Cleanliness
7.91
Generally clean with some issues noted like dirty underwear in one room.
Service
8.58
Staff were frequently mentioned as very friendly and helpful.
Location
8.52
Convenient locations mentioned, close to key areas like Salem and Boston.
Room Quality
8.07
Generally comfortable, with some issues related to noise and view.
Amenities
8.3
Decent amenities available including breakfast and parking.
Value for Money
7.96
Affordable rates but some noted high prices; overall good value.
Food and Beverage
8.91
Breakfast received high praise, though some found it simple.
Overall Experience
8.18
Overall a good experience, with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:13

Property Description

Convenient Location
Located on Route 1 in Saugus, Holiday Inn Express Saugus Logan Airport offers easy access to Boston city center and nearby attractions like Salem.

Comfortable Accommodation
Each room is equipped with modern amenities including a TV, refrigerator, and coffee/tea making facilities. Guests can also enjoy a private bathroom with complimentary toiletries and a work desk.

Great Facilities
Guests can take advantage of the outdoor pool, fitness center, and free continental breakfast during their stay. The hotel also provides a 24-hour front desk and on-site parking for convenience.

Book your stay at Holiday Inn Express Saugus Logan Airport for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that guests wishing to park their car at the property outside the term of their stay may do so for an additional charge. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1489 reviews
Cleanliness: 7.91
Service: 8.58
Location: 8.52
Room Quality: 8.07
Amenities: 8.3
Value for Money: 7.96
Food and Beverage: 8.91
Overall Experience: 8.18
G
Gerald • family_with_children • us
7
Was a decent place to stay, but moved to another hotel so kids could swim.
Pros:

Its location

Cons:

The pool was in the back of facility in the parking lot in a
Secluded area, felt unsafe area for kids.

2026-07-25 • via Nuitee
D
Derek • solo_traveller • us
8
It is clean,location is good and easy parking.
Pros:

Location

Cons:

None

2026-07-25 • via Nuitee
K
Karl • solo_traveller • gb
8
2026-07-23 • via Nuitee
A
Abrahamfrogs • extended_group • mx
10
Pros:

Excelente muy cómodo

Cons:

Todo estuvo como esperábamos

2026-07-22 • via Nuitee
F
Farrar • couple • us
9
Pros:

Clean, convenient

Cons:

That pool may as well not be there. The road is very poorly designed. You’ll end up going in circles every time you go to and from the hotel.

2026-07-21 • via Nuitee
A
Acaila • couple • us
10
2026-07-21 • via Nuitee
K
Kay • extended_group • us
7
2026-07-21 • via Nuitee
H
Heather • family_with_children • us
6
Pros:

Price

Cons:

Booked room with a pull out couch for my child and was told that wasn’t available at check in. Very disappointing. One bed for three people.

2026-07-19 • via Nuitee
C
Cary Ann • solo_traveller • us
1
Pros:

I WRITE THE FACT THAT BREAKFAST WAS INCLUDED.THERE WAS WATER IN THE RATING ROOM, AS WELL AS IT APPEARED AND IT WAS SET UP NICE

Cons:

The front desk clerk was very stereotypical. Extremely rude argumentative, disrespectful and refused to let me talk to a supervisor period made it impossible for me to put for a give anything for deposit. Argued with me canceled my room and told me to leave when I asked to talk to a supervisor period he told me it was illegal to use somebody else's card period I did not say this to him. But for one not his position for 2I just survived the fire. And the last thing I needed was his ps, if anybody wants to give me my card to use, I can use it. I've used my friend's card to order the room with booking. If I want to give my card to anybody to use which I do quite often. Nobody argues it is not against the law, nor is it his job or position period there is a woman in the waiting room and I believe it's moved hard time to give her my room period I've had a hard time contacting anybody else on the path period earlier that day, I mean it's open to check-in early and he completely cut us off mid-sentence and refused to assist us. I'm very short disrespectful in hiding behind the screen. There was nothing friendly, polite or welcoming about him at all period I spent over $800 on this room. And used points with my booking that I will most likely never get back.

2026-07-19 • via Nuitee
G
Graham • solo_traveller • gb
8
2026-07-19 • via Nuitee
R
Robert • solo_traveller • us
8
Good value while visiting Boston
Pros:

Close enough to Boston without the high price of staying in Boston

Cons:

Divided highway making it difficult to access nearby restaurants and stores. Low water pressure in the shower.

2026-07-18 • via Nuitee
P
Philip • couple • us
8
2026-07-17 • via Nuitee
H
Heidy Paola • couple • us
8
Súper
Pros:

Todo

Cons:

Desayuno

2026-07-17 • via Nuitee
C
Cesar • couple • ca
6
Correct
Pros:

Le monsieur à la réception Kenji était super amiable !! Toujours souriant et attentionné

Cons:

La chambre sentait l’enfermée et on était pas capable de prendre un bain comme il faut puisque le drain ne marchait pas

2026-07-16 • via Nuitee
A
Annett • extended_group • de
8
Top für 2-3 Tage Boston und Umgebung
Pros:

Gute Lage außerhalb von Boston. Mit dem Auto aber alles gut in 20 Minuten erreichbar: Boston Zentrum, Salem, Harvard. Ausreichend Parkplätze, Frühstück für amerikanische Verhältnisse gut

Cons:

Die Dusche ist eine Wanne mit Duschvorhang.

2026-07-15 • via Nuitee
M
Martha • couple • us
8
Stayed twice last week. The beginning of our week vacation and the last night. Was satisfied over al
Pros:

Check in.

Cons:

No coffee pot in room. Pillow were terrible. All air and no pillow. One of them had things poking out of it.

2026-07-15 • via Nuitee
K
Kym • couple • us
3
it was a late check-in, one night stay for a family event; wouldn't recommend for anything longer
Pros:

nothing I can recall

Cons:

the large dirty smudge of glue or some similar substance in the middle of the bathroom door; the lack of signs directing you to the front entrance of the hotel; the electrical outlet on the window side of the bed that didn't work.

2026-07-14 • via Nuitee
T
Taylor • extended_group • us
7
Pros:

Staff and cleanliness

2026-07-12 • via Nuitee
C
Corina • solo_traveller • ar
9
Pros:

Super recomendable! Instalaciones comodisimas, con maquinas d café, hielo, frigobar y microondas.
Personal super agradable .. llegamos 2 hs antes y no tuvieron problema en asignarnos la habitación, el desayuno muy bien. Esta a 20 min en auto del centro.

2026-07-10 • via Nuitee
E
Ella • solo_traveller • il
8
Pros:

חדר נחמד, צוות נחמד.

Cons:

ארוחת בוקר מאכזבת מאוד

2026-07-09 • via Nuitee