Sheraton São Paulo WTC Hotel

Hotels
Sheraton
8.6 (328 reviews)
Av. Nações Unidas, 12559 , Sao Paulo , br

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Long check-in lines
Small room size
Issues with facilities

Categories

Cleanliness
7.85
There were complaints about the cleanliness of facilities and issues such as a clogged toilet.
Service
9.15
Staff were generally attentive, though there were instances of poor service related to waiting times and issues with check-in.
Location
9.25
The hotel is well-located, making it convenient for events.
Room Quality
8.35
Rooms were described as comfortable but some noted they were small.
Amenities
8.35
Amenities available but there were issues with the pool area and towel service.
Value for Money
8.35
Perceived value is fair, but some guests felt it did not meet expectations based on the hotel's reputation.
Food and Beverage
8.55
Breakfast was good but some guests wished for healthier options.
Overall Experience
8.95
Overall the experience was viewed positively, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Luxurious Accommodation
Experience modern architecture and luxury at Sheraton São Paulo located inside the World Trade Center. Enjoy air-conditioned rooms with free WiFi, cable TV, and 24-hour room service for your comfort.

Top-Notch Facilities
Relax by the swimming pool, stay fit at the gym, or conduct business seamlessly at our state-of-the-art business center with meeting rooms. For added convenience, we offer a 24-hour helipad for our guests.

Prime Location
Conveniently situated in the Brooklin district, our hotel is adjacent to the D&D Mall and a short distance from the Morumbi Stadium. Explore the vibrant surroundings with ease during your stay.

Book now for an unforgettable stay at Sheraton São Paulo WTC Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 328 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.25
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.95
L
Leonardo solo_traveller br
6
2026-08-16 via Nuitee
H
hansjoergv241 Business
10
all good
Pros:

Nice location, good service, frienldly staff.

2026-08-14 via Tripadvisor
L
Luciano solo_traveller br
10
Excelente experiência em Sao Paulo
Pros:

Acomodações e localização

Cons:

Na

2026-08-14 via Nuitee
C
Celso couple br
8
2026-08-10 via Nuitee
X
xkalibur45 Business Chattanooga, Tennessee
10
São Paulo’s best hotel
Pros:

I have a total of almost 900 nights since 1999 with Marriott and this is the best hotel I have stayed. Not just a beautiful property that is convenient to everything in São Paulo but the service is the simply the best. From Renato greeting me every morning at the front door to the fantastic service from Djalma, Bruno, Natalie and Allison at the restaurant and the great bar staff. I have now stayed 4 times at this restaurant and I would highly recommend to anyone coming to São Paulo for business or pleasure.

2026-08-08 via Tripadvisor
2
265ig Business
10
Exceptional Stay at Sheraton São Paulo WTC - August 2026
Pros:

I had a fantastic stay at the Sheraton São Paulo WTC Hotel. The rooms were comfortable, the service was top-notch, and the restaurant and bar offered great experiences. I particularly enjoyed the live music in the evenings, and everything was impeccably clean. A special shoutout to Lucas Matos—he exemplifies exceptional service. Always smiling and ready to help, he went above and beyond when I accidentally damaged my shirt while ironing. It’s crew members like Lucas that truly elevate the experience. Highly recommend this hotel!

2026-08-06 via Tripadvisor
X
X5682VQpetes Business
10
Very Welcoming
Pros:

First class welcome, looked after really well by Felipe who sorted me a really nice room, got me checked in fast and early, very polite and helpful. Excellent service

2026-08-03 via Tripadvisor
D
Daniel Pierre couple br
8
2026-08-03 via Nuitee
T
tracykQ557GF Solo travel
10
Wonderful. Truly wonderful
Pros:

Felipe C checked me in. I arrived ao early I was sure I would not get a room for hours but he was able to check me in immediately. I was só tired from the red eye i immediately fell asleep for 3 hours. My room was upgrades and it was lovely. Everyone at the hotel was amazing. -A truly fabulous experience. I would recommend this hotel to friends and family

2026-08-02 via Tripadvisor
L
LUCIANA couple br
9
2026-07-14 via Nuitee
R
robdogood Business Istanbul
4
Below par
Pros:

I have stayed at the Sheraton WTC several times, and I liked it. This time not, room 1110 is not comparable to the other rooms I stayed in before. It has no desk to work, just a small table with two uncomfortable chairs. A worn old small sofa that badly needs replacement. The same for the coffee table. There is a fridge on a pedestal??? See the picture. There are plenty of similarly priced hotels close by…next time I go there.

2026-07-09 via Tripadvisor
T
Tagliapietra extended_group br
10
2026-07-08 via Nuitee
A
Ana Paula couple br
10
2026-07-07 via Nuitee
S
Sergio couple br
10
Excelente
Pros:

Atendimento e conforto

Cons:

Localização e preço

2026-07-03 via Nuitee
S
Sueli couple br
10
2026-07-03 via Nuitee
W
William solo_traveller gb
10
An amazing hotel, I wish I could have stayed longer
Pros:

Otimo
The gift for my birthday
The staff were very attentive and friendly

Cons:

The water in the room was weak
The toilet would not flush
The shower was weak

2026-07-02 via Nuitee
A
Ana Paula solo_traveller br
10
2026-06-27 via Nuitee
B
Bruno solo_traveller br
10
2026-06-27 via Nuitee
T
Tutotuto2009 Friends getaway
10
Best place
Pros:

The best place! I love it! Best Service

2026-06-26 via Tripadvisor
P
Pedro couple br
10
2026-06-26 via Nuitee