ibis Southampton

Hotels
•
ibis
7.5 (4978 reviews)
9 West Quay Road , Southampton , GB
+44 23 8022 7705

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Location

Guest Reviews

7.5
Based on 4978 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
D
Denis • couple • gb
1
This was one of the worst, if not the worst, hotel stays we have ever experienced.
Pros:

Location (for the boat show)

Cons:

Room was extremely small, especially considering we had a dog with us (which we paid extra for). Beds were very small and uncomfortable to sleep in. The bath was tiny, it would have been better not to have a bath but a decent walk-in shower. Cost of the room for one night at £242 plus £12 for our dog and and £12 for parking was far too much for the quality of your offering. Breakfast food was warm, not hot.

2026-09-19 • via Nuitee
M
Malcolm • couple • gb
9
2026-09-19 • via Nuitee
D
Dr. Philip McLoughlin • solo_traveller • gb
6
2026-09-18 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-09-18 • via Nuitee
C
Christopher • couple • gb
8
Second time this year was excellent
Pros:

Location was perfect for our needs

Cons:

Problems with the in room tv

2026-09-18 • via Nuitee
I
Irene • solo_traveller • it
7
A comfortable place to spend a couple of nights for a work trip
Pros:

The room was spacious and comfortable. Wi-fi was available and everything was clean.

Cons:

The bathroom was a bit old-fashioned and the hand towel was missing, but overall it was comfortable and very clean.

2026-09-17 • via Nuitee
E
Elizabeth • couple • gb
9
Good stay
Pros:

Good location for port

Cons:

No hand towels

2026-09-16 • via Nuitee
M
Marvan • couple • za
9
2026-09-16 • via Nuitee
D
De Goede • extended_group • za
8
Pros:

Location very central and the fact that we could have di ner also was convenient

Cons:

There should be "normal" qrooms with only showers as some of us older people cannot get into the baths.

2026-09-16 • via Nuitee
J
Jacqueline • solo_traveller • gb
10
Great location for cruise, friendly staff
Pros:

Friendly helpful staff Comfy bed

Cons:

Nothing g

2026-09-16 • via Nuitee
M
Monty • solo_traveller • gb
4
Disappointed, felt unhygenic and uncomfortable, will not be returning.
Pros:

The downstairs area was nice and clean

Cons:

The outside looked very dated and dirty, as did the rooms, they felt unhygienic and old.

2026-09-16 • via Nuitee
W
William • couple • gb
5
Pros:

Great location plenty of parking check in was easy breakfast was good

Cons:

Room showed signs of wear over years with the table tv was small

2026-09-15 • via Nuitee
M
Margaret • solo_traveller • gb
10
Pros:

Clean comfy bed

Cons:

Nothing

2026-09-15 • via Nuitee
C
Curtis • solo_traveller • gb
8
2026-09-14 • via Nuitee
S
Sandrajane • couple • gb
8
Did the job
Pros:

Very clean and staff very friendly

Cons:

Although an accessible room, there was very little room between the bed & the wall on one side and not enough room for a wheelchair the other side. Fortunately I’m an ambulatory wheelchair user or we would have been stuck.

2026-09-14 • via Nuitee
E
Eva • couple • ro
8
2026-09-13 • via Nuitee
D
Daniela • family_with_children • de
8
Gutes Hotel nah am Bahnhof
Pros:

Die Zimmer waren sauber und ausreichend für 1 Nacht. Die Mitarbeiter im Hotel waren alle sehr freundlich und hilfsbereit. Man ist schnell am Bahnhof und auch in der Stadt. Viele Einkaufsmöglichkeiten in der Nähe.

2026-09-13 • via Nuitee
K
Karisa • solo_traveller • ca
6
Pros:

Location.

Cons:

Very small room, no air con in hot summer!
Bath tub is dangerous to go in & out.

2026-09-12 • via Nuitee
P
Peter • solo_traveller • au
10
Pros:

Convenient, clean and welcoming.

2026-09-11 • via Nuitee
J
Jacqueline • couple • mt
8
Pros:

The breakfast was very good, and the hotel’s location was excellent. It is close to the bus terminal, train station, and West quay Shopping Centre. There are also plenty of restaurants within walking distance, which makes the location very convenient.

Cons:

The furniture in the bedroom was a little outdated and could use some TLC. Updating or refurbishing the furniture would improve the overall appearance and comfort of the room.

2026-09-10 • via Nuitee