ibis Southampton

Hotels
•
ibis
7.5 (4788 reviews)
9 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Breakfast chaos
Cleanliness concerns

Categories

Cleanliness
6.96
Room condition varied; some guests mentioned dirtiness and discomfort.
Service
8.93
Staff received consistent praise for helpfulness and friendliness.
Location
8.97
Many guests highlighted great location benefits.
Room Quality
6.42
Several reviews noted rooms were small, dated, or had issues.
Amenities
7.45
Basic amenities reported, with some lacking supply and quality.
Value for Money
7.41
Guests felt it was acceptable for budget stays, though few noted a lack of quality.
Food and Beverage
5.96
Breakfast was often described as chaotic with limited options.
Overall Experience
7.93
General satisfaction noted, though specific issues affected comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:58

Property Description

Convenient Location:
Located in the heart of the city, opposite Southampton Central Railway Station, Ibis Southampton offers easy access to key attractions like West Quay Shopping Centre and the cruise terminal.

Modern Amenities:
Enjoy a comfortable stay in the bright bedrooms equipped with a flat-screen TV, private bathroom, and tea/coffee facilities. Stay connected with WiFi and catch up on work at the work desk.

Dining Options:
Start your day with a delicious buffet breakfast offering cooked and continental items. The hotel's modern restaurant and bar provide options for dining and unwinding throughout the day.

Book your stay at Ibis Southampton for a convenient and comfortable experience.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

please note that parking costing £12 per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.5
Based on 4788 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 5.96
Overall Experience: 7.93
W
Watts • couple • gb
10
Expensive
Pros:

All of it but it was over priced due to our cruise

Cons:

Profiteering

2026-07-04 • via Nuitee
G
Gerard • solo_traveller • nl
8
2026-07-04 • via Nuitee
R
Rachel • couple • gb
8
Pros:

Location

2026-07-04 • via Nuitee
A
Alice • solo_traveller • il
8
2026-07-04 • via Nuitee
Y
Yusuf • solo_traveller • tr
7
2026-07-03 • via Nuitee
E
Ernst • couple • ch
6
2026-07-03 • via Nuitee
H
Howson • solo_traveller • gb
8
Pros:

Use every year before I cruise friendly staff good breakfast set me up for day

Cons:

Too hot had to have fan on all night air conditioning didn't seem to blow cold air

2026-07-03 • via Nuitee
L
Linda • couple • je
5
Ideal for cruise terminal
Cons:

Breakfast selection poor. Coffee machine not working so had below par instant coffee 🤮

2026-07-03 • via Nuitee
M
Manoj • couple • ae
8
The location was good. Staff members are very helpful and kind. Liked the warm welcome
Pros:

Location

2026-07-03 • via Nuitee
G
Gerry • couple • gb
1
NOT ACCESSIBLE - Save your money, go elsewhere!
Pros:

Its location to the cruise terminal

Cons:

It’s ’Accessible Room’ which was very far from being accessible. I couldn’t even independently open the door from my wheelchair as the room was so small and the bed was up to the door frame meaning I couldn’t get around the door to open it from inside. The bathroom had a shower tray rather than being a wet room. I very much doubt this room would pass fire regs. Even the plug socket in the bathroom was in a dangerous position where water could easily get inside. I’m glad it was only for 1 night and would never stay in an Ibis again. An unfortunate lesson learned for £199.

2026-07-03 • via Nuitee
Y
Yusuf • solo_traveller • tr
7
2026-07-03 • via Nuitee
S
Sarah • solo_traveller • gb
9
Pros:

Staff friendly

Cons:

N/A

2026-07-03 • via Nuitee
J
Judy Diane • couple • ca
7
2026-07-02 • via Nuitee
T
Tracy • family_with_children • gb
1
Cons:

Very basic hotel, the beds very uncomfortable, rooms dirty. No wine in the bar.

2026-07-02 • via Nuitee
K
Kerri • solo_traveller • gb
7
Reasonable
Pros:

Location was good for what we needed. Port was just 5 minutes away and the price point was good.

Cons:

Rooms are somewhat dated and extremely hot during our stay. Fan provided but plug sockets not very well positioned and were limited.

2026-07-01 • via Nuitee
S
Sanchez • solo_traveller • us
10
Excellent location with an amazing host 👏
Pros:

Elenora greeted us at check-in. She was a wonderful person that cared about our long travel and quickly got us to a room for much needed rest. The location was perfect if traveling on with a cruise ship. In addition behind the hotel is an enterprise car rental facility. Very convenient if you have a few days to enjoy the countryside. Again, Elenora was a hidden diamond.

Cons:

Upcharge on breakfast, if selected. Luckily a McDonald's was a quick walk away for those that are budget conscious.

2026-07-01 • via Nuitee
B
Ben • solo_traveller • gb
1
Terrible hotel
Pros:

Old tatty and no ac

Cons:

Everything

2026-06-30 • via Nuitee
W
William • couple • us
9
2026-06-30 • via Nuitee
Z
Zoe • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-06-29 • via Nuitee
R
Richard • family_with_children • gb
7
Good for a short stay
Pros:

Great location and were able to update to a twin room at short notice

Cons:

Air con didn't work

2026-06-29 • via Nuitee