Mercure Rockhampton

Hotels
•
Mercure
7.5 (1624 reviews)
86 Victoria Parade , Rockhampton , AU
+61 7 4994 5000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice restaurant with pleasant atmosphere
Cons:
Poor cleanliness
Outdated rooms
Inadequate maintenance

Categories

Cleanliness
5.33
Numerous complaints about dirty rooms and poor cleanliness, impacting overall sentiment.
Service
8.3
Staff were generally friendly and helpful, despite issues in other areas.
Location
8.84
Many positive remarks regarding the convenient location.
Room Quality
6.79
Comments about outdated facilities and issues with some rooms affected the score.
Amenities
7.32
Facilities mentioned were satisfactory, but some needed improvement.
Value for Money
7.78
Generally recognized as a good value for the price, despite some drawbacks.
Food and Beverage
8.33
Report of a good meal experience in the restaurant contributed positively.
Overall Experience
7.3
Mixed reviews reflecting a short stay with both positives and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:25

Property Description

Scenic River Views and City Convenience

Luxurious Amenities
All rooms at Mercure Rockhampton are equipped with air conditioning, a balcony, mini refrigerator, and satellite TV. Guests can also enjoy tea/coffee making facilities in the comfort of their rooms.

Ideal Location for Explorers
Conveniently situated just a short drive from the airport, Mercure Rockhampton serves as a perfect base for exploring the renowned Great Keppel Island and other stunning destinations along the Capricorn Coast.

Ready to experience comfort and convenience at Mercure Rockhampton?

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Renovation work is done from 8:00 to 17:00 on Monday to Friday. The exterior of the building is under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROK

Location

Guest Reviews

7.5
Based on 1624 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.84
Room Quality: 6.79
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.3
L
Leslie • solo_traveller • au
10
2026-09-17 • via Nuitee
I
Ingrid • couple • au
7
2026-09-16 • via Nuitee
R
Ralph Webster • solo_traveller • au
6
Mixed Bag!
Pros:

Close to excellent but expensive Indian restaurant.

Cons:

Room not clean. Aged bathroom was grubby.

2026-09-14 • via Nuitee
S
Susan • couple • au
6
Overall. Great location, clean and helpful staff
Pros:

Proximity to cbd

Cons:

Our neighbours ruined our stay. No fault of the hotel and we did report it but silly loud antics at 2 am can ruin a stay

2026-09-12 • via Nuitee
C
Callum • couple • au
9
2026-09-08 • via Nuitee
M
Mark Solito • family_with_children • au
5
2026-09-04 • via Nuitee
M
Maria • solo_traveller • au
10
2026-09-02 • via Nuitee
P
Peter • couple • au
9
Great overnight stay very comfortable
Pros:

Facilities

Cons:

Nil

2026-08-31 • via Nuitee
D
Damant • couple • au
7
2026-08-31 • via Nuitee
M
Max • couple • au
1
Pros:

Very rude staff

Cons:

Rude staff and unclean rooms

2026-08-31 • via Nuitee
X
Xavier • couple • fr
1
Contant de repartir
Pros:

Rien

Cons:

Ascenseur en panne et personne pour nous aider à monter nos valises au 2ème étage !!!!!
Petit-déjeuner limite !!!!!!

2026-08-27 • via Nuitee
L
Lee-Ann • solo_traveller • au
8
Clean, comfortable and centrally located
Pros:

Lovely views over river, great location, central to restaurants.

Cons:

Unfortunately the lift wasn't working so we had to walk six flights of stairs.

2026-08-19 • via Nuitee
S
Stuart • couple • au
4
average to poor experience
Pros:

bed

Cons:

whole hotel need is looking feeling tired. need a renovation

2026-08-16 • via Nuitee
K
Kate • family_with_children • au
10
2026-08-16 • via Nuitee
R
Rebecca • family_with_children • au
8
Exactly what we needed after driving all day.
2026-08-13 • via Nuitee
J
Jatika • couple • au
10
2026-08-08 • via Nuitee
B
Bella • couple • au
10
2026-08-07 • via Nuitee
M
Mohammad • family_with_children • au
6
2026-08-03 • via Nuitee
M
Marcus • solo_traveller • au
5
2026-07-23 • via Nuitee
J
Joseph • solo_traveller • au
8
Comfortable room. Other guests were loudly opening the door to their room in the middle of the night.
Pros:

Good location. Breakfast included

Cons:

Breakfast was included in my booking yet I had to ask for it

2026-07-20 • via Nuitee