DoubleTree by Hilton Grand Hotel Biscayne Bay

Hotels
•
Doubletree by Hilton
1717 North Bayshore Drive , Miami , us
+1 305-372-0313

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Ongoing renovations
Dirty rooms

Categories

Cleanliness
5.85
Multiple reviews indicate dirty rooms and bathrooms, leading to a poor cleanliness perception.
Service
8.85
Staff is friendly, but service issues reported with valet and maintenance.
Location
9.85
Convenient location near the waterfront and local amenities, positively emphasized in multiple reviews.
Room Quality
6.85
Mixed reviews on room quality, with comments on cleanliness and maintenance needed.
Amenities
5.85
Ongoing renovations and limited access to amenities such as pools and elevators negatively impacted the experience.
Value for Money
6.85
Concerns about overpriced services due to ongoing construction and unauthorized charges.
Food and Beverage
7.85
Negative experience with dining reported, specifically food poisoning from the restaurant.
Overall Experience
8.85
Despite numerous issues, some guests expressed satisfaction, particularly family experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:25

Property Description

Prime Location on Biscayne Bay
Nestled directly on Biscayne Bay, our luxury hotel offers an unparalleled setting just moments away from Miami's top attractions. Explore the vibrant city with ease, from Bayside Marketplace to the iconic Art Deco district.

State-of-the-Art Amenities
Indulge in ultimate comfort with our signature Sweet Dreams beds for a restful night's sleep. Dine at our exquisite on-site restaurants, stay active at the modern fitness center, and unwind in the Olympic-size swimming pool. Our concierge desk is ready to assist in planning your memorable stay.

Convenience at Its Best
With spacious accommodations and top-notch facilities, the Biscayne Bay Doubletree ensures a seamless blend of luxury and convenience. Book now for an unforgettable Miami experience.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Condos or apartments have a maximum occupancy of 2 to 4 adults plus children under the age of 16, depending on the unit. Only registered guests are allowed in the unit, please note that visitors and gatherings are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 39 per day.

  • Internet

    Wired internet is available in public areas and costs USD 9.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 54.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

Cleanliness: 5.85
Service: 8.85
Location: 9.85
Room Quality: 6.85
Amenities: 5.85
Value for Money: 6.85
Food and Beverage: 7.85
Overall Experience: 8.85
A
Ashley • family_with_children • au
1
Cons:

Construction, condition, state of furniture and condition of room. Checked out early. Approved by hotel staff. Still waiting on refund

2026-07-22 • via Nuitee
J
James • couple • us
10
2026-07-22 • via Nuitee
D
Deboe • couple • us
8
2026-07-16 • via Nuitee
K
Kalli • extended_group • us
5
Disappointed.
Pros:

The front desk associates were very kind and accommodating.

Cons:

The elevator system was extremely confusing, there was construction happening everywhere and we were not informed. The furniture in the bathroom had several stains.

2026-07-14 • via Nuitee
B
Brandan • couple • gb
10
2026-07-13 • via Nuitee
R
reinaldo • couple • us
8
Minivacaciones
Pros:

Amplitud y limpieza de la habitación

Cons:

El área de piscina no tiene sombrillas, las tumbonas muy escasas si llegas un poco tarde no hay donde sentarse

2026-07-13 • via Nuitee
S
sandbtwmytoes • Friends getaway • Dallas, Texas
8
Great stay - lots of positives!
Pros:

I was apprehensive to stay at this hotel after reading the recent reviews, however we had a fantastic stay! The hotel website clearly stated renovations were occurring, so we anticipated this. The front desk staff was very welcoming and friendly. Every employee we met in the halls and elevator were so kind and really seemed happy. The room was great! Get the bay view - highly recommend this. Spacious room. Could have been a touch cleaner - so giving 4 stars. There was one instance that stood out for how great the employees are - we were going to go swimming and needed pool towels so we went to the font desk to ask. Due to the renovations, the gentleman working could not find the towels. He said he would send housekeeping up to the pool. We went swimming - fantastic hot tub - then found the housekeeper making a great effort to find us. She was so awesome! We really appreciated her bringing towels to us. Then there is the bonus of having all of the small stores and restaurants in the same building! Oh, and the park next door and Publix about 2 blocks away. This was a perfect location for a pre-cruise stay. Thank you for the great visit! We'll definitely return!

2026-07-11 • via Tripadvisor
D
dominiquehG7743BR • Family
2
Do not book
Pros:

I would not recommend staying at this hotel. My experience was extremely disappointing from start to finish. The first room I was assigned was unacceptable. There was trash throughout the room, used rags and towels left behind, and used shopping bags, making it obvious that it had not been properly cleaned. When I returned to the front desk, the only response I received was a brief apology, with the issue being blamed on housekeeping. Unfortunately, the second room wasn’t any better. I found a dead roach on the floor, the bed sheets appeared to have been made carelessly, the floor was still dirty as if someone had tracked mud through the room, and the shower had clearly not been cleaned properly. There were water stains throughout the bathroom and other areas of the room. The rest of the hotel was just as disappointing. The hallways were dark, had an unpleasant odor, and felt unsafe. The elevators were confusing to navigate and extremely hot. Even the hallway carpet was loose and shifted under my luggage as I walked, creating a noticeable trip hazard. Overall, this property is in desperate need of a complete renovation and significant improvements to its housekeeping and management. Based on my experience, I would strongly recommend staying somewhere else..

2026-07-10 • via Tripadvisor
J
juliann • solo_traveller • us
10
Pros:

Everything

Cons:

No shuttle to cruise port on day we were there

2026-07-10 • via Nuitee
A
Anita • solo_traveller • us
8
Pros:

I liked the Beautiful entrance foyer. It looked so sophisticated.

Cons:

Trying to figure out where to check in at.

2026-07-06 • via Nuitee
D
Daniela • solo_traveller • de
9
Wir haben uns sehr wohl gefühlt
Pros:

Das Hotel hat eine perfekte Lage, direkt am Wasser mit Blick auf den Port of Miami mit seinen großen Kreuzfahrtschiffen und auf den Yachthafen. Parterre befindet sich eine kleine Mall mit Starbucks, fußläufig 5 Minuten ein Publix Supermarkt. Pool und Jacuzzi befinden sich in der 10. Etage und sind auf jeden Fall einen Besuch wert. Zum einen Blick auf die Skyline, zur anderen Seite auf die Bucht. Wir hatten als 4köpfige Familie "nur" ein Doppelzimmer gebucht, hatten jedoch das Glück nach unserer sehr langen Anreise ein Upgrade auf ein großes Apartment mit 2 Schlafzimmern, zwei Bädern, zwei begehbaren Kleiderschränken, einer offenen Küche mit Insel und großem Wohn- Eßzimmer und einem großen Balkon bekommen. Zusätzlich mit Blick auf die Bucht. Das war natürlich der Knaller.

Cons:

Das Hotel ist deutlich und sichtbar in die Jahre gekommen. Überall befinden sich Baustellen, einchecken mussten wir in einem improvisierten Zimmer hinter der eigentlichen Lobby. Die Wohnung war dennoch sehr schön ausgestattet, gepflegt und auch der Eingangsbereich machten einen guten Eindruck. Das Personal war stets freundlich und hilfsbereit. Wir haben uns trotz diverser Mängel super wohl gefühlt und sind dankbar für das Upgrade, welches unseren Aufenthalt unvergesslich gemacht hat.

2026-07-04 • via Nuitee
P
Pilar • family_with_children • co
9
Agradable estadía
Pros:

Apartamento de 2 dormitorios con cocina, amplio, cómodo, piso 36, excelente vista. El funcionamiento de los ascensores de forma programada es muy útil para acceder al piso sin tener que esperar tanto.
Espacio suficiente para 4 personas. La cocina está bien dotada.
Excelente servicio para recibir paquetes, aun un día antes de hacer el check-in. A pocos metros de una estacion de Metromover, Publix.
Por remodelaciones hay un poco de desorden en algunas áreas.

Cons:

Poca dotación en los baños, no habia jabon de manos en el segundo baño, no habia gorro.

2026-07-03 • via Nuitee
F
Fannie Blake • solo_traveller • us
10
The one night stay was the best
Pros:

Very comfortable

2026-07-01 • via Nuitee
Z
Zoltán • family_with_children • hu
9
2026-07-01 • via Nuitee
R
R • family_with_children • au
2
Disappointing. Will never stay here again.
Pros:

Michael the receptionist was helpful.

Cons:

Our room wasn’t ready and we were forced to check in 2 hours late. The condo wasn’t safe. The master bedroom lock to the balcony wasn’t working and secure and we were 32 floors up! There was restoration works throughout the hotel which was very uncomfortable and we weren’t given prior notice of this.

2026-06-30 • via Nuitee
L
Linda • couple • gb
7
2026-06-29 • via Nuitee
M
Michael • solo_traveller • us
3
Pros:

Food view and pool

Cons:

The construction, the broken elevators with no money refunded. Some of the workers were rude. Stain on the bed. Balcony was a little hole in it. Smelled like smokers in our hallway. In all my years at Hilton as a member this was easily the worst one. I understand construction but to charge the same amount over 500 a night for non operational is disappointing.

2026-06-28 • via Nuitee
D
Diego Fernando • solo_traveller • co
6
Nunca envían la factura
Pros:

Amplitud

Cons:

Nunca me enviaron la factura de mi estancia , a pesar de solicitarla por todos los medios.

2026-06-26 • via Nuitee
R
Raven • couple • us
10
2026-06-25 • via Nuitee
I
Ivelisse • extended_group • us
4
Viaje familiar
Pros:

El hotel está bonito

Cons:

Me pusieron en una habitación en una área mala y el baño tenía una peste a posomuro bien fuerte para el hotel que es y un tráfico demasiado malo

2026-06-25 • via Nuitee