Grand Hyatt Taipei

Hotels
Grand Hyatt
8.8 (2373 reviews)
No. 2, Songshou Road , Taipei , tw

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Outstanding food
Cons:
Cleanliness issues
Service under pressure

Categories

Cleanliness
7.74
The room exhibited an unpleasant odour and showed signs of inadequate maintenance, affecting the cleanliness.
Service
9.01
Staff were responsive and helpful, though under pressure during peak times.
Location
9.25
Location is convenient, near Taipei 101, with easy access to transport.
Room Quality
8.7
The rooms were comfortable, spacious, and provided good amenities.
Amenities
8.73
Although amenities were good, some could be better explained due to pressure on staff.
Value for Money
8.69
Expensive stay but considered worth it for the overall experience.
Food and Beverage
9.24
Breakfast was outstanding, far surpassing other offerings.
Overall Experience
9.01
Overall a great experience with some minor concerns that did not overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:17

Property Description

Luxury Accommodation in the Heart of Taipei

Convenient Location: Situated next to Taipei 101 Tower, Grand Hyatt Taipei offers easy access to key attractions and transportation hubs.

Top-Notch Facilities: Enjoy the outdoor pool, spa, sauna, and fitness center during your stay. The hotel's 850 guestrooms provide a luxurious retreat with modern amenities and stunning views.

Dining and Entertainment: Indulge in a cocktail at the bar, savor a meal at Din Tai Fung, or explore the vibrant Xinyi Shopping Area for more culinary delights.

Experience the epitome of luxury and convenience at Grand Hyatt Taipei. Book your stay now for an unforgettable experience.

Important information:

- The Club Oasis wet areas will undergo maintenance on 3/11/2025, 5/1/2026, 2/3/2026, 4/5/2026, 6/7/2026, 7/9/2026 and 2/11/2026 (Monday). Both the locker rooms and the sauna area will be closed during the maintenance period.

- In accordance with the Taipei City Government’s plastic reduction policy, and effective July 22, 2025, all hotels in Taipei will discontinue the provision of single-use plastic toiletries and amenities. This includes items such as a toothbrush, toothpaste, razor, shaving cream, comb, and shower cap, among other disposable products. This policy will be implemented in both guest rooms and the Club Oasis.

Parking regulations:
− Enjoy free parking one car per room during stay
− For parking after check-out, an hourly fee of NT$70 will be charged

Club Oasis Fitness Center:
− Encompassing both indoor and outdoor facilities, Club Oasis Fitness Center is located on the 5th floor and is completed with the latest fitness equipment, sauna and outdoor heated swimming pool.
− Please do not wear swimsuit or other clothing while using the sauna.
− Children under 16 are not allowed to use the sauna.
− The fitness center opens 24 hours daily, while hotel staff are only available from 05:30 to 23:00.
− Guests can use the room key to access the fitness center.
− Non-World of Hyatt members are required to pay a fee of $350 per person per usage when using 5F sauna and attending aerobic classes.

Oasis Spa:
− Oasis Spa provides more than 10 all-natural body treatments, massages and signature skincare products.
− The spa center opens from 11:00 to 22:00.
− The final spa appointment can be booked at 21:00.

Prepayment and refunds are subject to local jurisdiction and regulations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Sauna is closed from 2026-09-07 until 2026-09-07
Sauna is closed from 2026-11-02 until 2026-11-02
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TPE

Location

Property Video

Guest Reviews

8.8
Based on 2373 reviews
Cleanliness: 7.74
Service: 9.01
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.01
彥徵 family_with_children tw
8
2026-08-29 via Nuitee
D
Dixie extended_group fr
10
Parfait!!!!
Pros:

L’accueil chaleureux de tout le personnel. L’élégance et le standing de l’hôtel impeccable. Emplacement très pratique.

Cons:

Rien tout est parfait

2026-08-27 via Nuitee
E
Erienne solo_traveller gb
9
Amazing location and fantastic hotel
Pros:

Great location, fabulous hotel with spacious rooms.

2026-08-27 via Nuitee
M
Michal family_with_children de
9
2026-08-26 via Nuitee
K
Kuangchih couple tw
8
2026-08-25 via Nuitee
U
Uamporn couple th
8
2026-08-24 via Nuitee
G
Glenn solo_traveller za
10
Pros:

Friendly staff, excellent facilities.

Cons:

I checked out 7 days ago and I am still awaiting my final statement/invoice. I messaged the property asking and have had no reply
Disappointing

2026-08-22 via Nuitee
Z
Zhe (Leo) solo_traveller au
10
2026-08-21 via Nuitee
M
Marcelo Fernando couple py
9
2026-08-17 via Nuitee
R
Rose family_with_children us
10
It's wonderful
Pros:

I love everything about this Hotel and the staffs are wonderful.

2026-08-16 via Nuitee
宏毅 couple tw
10
2026-08-16 via Nuitee
政嘉蘇 Family Hsinchu County
6
Disappointing Check-In Experience
Pros:

I checked in on August 15 and was assisted by a tall, broad-built, middle-aged male staff member at the front desk. During check-in, he suddenly asked for my credit card without explaining what it was for. When I simply asked whether he was going to charge the remaining balance, he raised his voice and replied that it was “just a pre-authorization.” A polite and professional explanation would have taken only a few seconds, and there was absolutely no need to respond in such an unfriendly manner.

Check-in is the first impression a hotel gives its guests, and this experience immediately made me feel unwelcome. There are already numerous Google reviews mentioning the poor attitude of the staff, yet the hotel does not appear to be taking this feedback seriously or making any meaningful improvements. This level of service falls far below what should be expected from a hotel of this caliber and is truly unworthy of its star rating.

2026-08-15 via Tripadvisor
W
William couple us
8
They made us feel right at home. We arrived early intending just to store our luggage but they were able to give us a ro
Pros:

Beautiful building, very friendly staff, breakfast was delicious.

Cons:

The room never got cold or cooled down. Made it a little difficult to get comfortable and sleep.

2026-08-14 via Nuitee
津田 extended_group jp
10
Good
Pros:

101に近くて良かった

Cons:

冷蔵庫が壊れてたみたいで…でも。すぐに交換してくれました

2026-08-13 via Nuitee
V
VNORVI Couples San Francisco, California
10
Breakfast was awesome
Pros:

We only came for the breakfast buffet . It was wonderful. The building is nice, and the restaurant relatively quiet. All fresh food,

2026-08-12 via Tripadvisor
W
wendycI5737HD NONE
10
Wonder staff and delicious breakfast
Pros:

You will not regret staying at the grand Hyatt. Service is top notch and amenities are plentiful. We loved the breakfast buffet daily and every staff went above and beyond to be helpful and friendly. Sky walk bridge to Taipei 101 and central location. There is some long term construction noise but didn’t start until 8am. We will be returning on our next visit to Taiwan

2026-08-12 via Tripadvisor
G
gemma extended_group ph
7
2026-08-12 via Nuitee
M
mldj2012 NONE Washington DC, District of Columbia
10
Best Luxury
Pros:

This is a truly luxury hotel with a great view of Tapei 101 with amazing restaurants and amenities.i would definitely recommend.

2026-08-10 via Tripadvisor
P
Peter solo_traveller tw
8
2026-08-10 via Nuitee
G
Guy Shochet solo_traveller il
10
2026-08-09 via Nuitee