Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of basic amenities
Breakfast options not satisfactory

Categories

Cleanliness
7.21
The cleanliness was mentioned positively, but some guests noted issues with room amenities and maintenance.
Service
8.68
Numerous reviews highlighted the friendliness and helpfulness of the staff, particularly the male day manager.
Location
8.72
Several guests mentioned that the hotel is conveniently located near the airport and attractions.
Room Quality
7.17
While some guests appreciated the interior design and comfort, there were complaints about missing amenities.
Amenities
6.7
Reviews indicate a lack of basic amenities such as toiletries and issues with in-room appliances.
Value for Money
7.66
Overall perceived value is acceptable, considering the location and service quality.
Food and Beverage
6.71
Disappointment reported regarding breakfast options and preparation; cold options were not satisfactory.
Overall Experience
7.18
Mixed feelings due to service and location but marred by significant issues with room and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Convenient City Centre Location
Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino.

Family-Friendly Accommodation
With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together.

Relaxing Outdoor Amenities
Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest.

Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Important information:

Please note, there is a 1.1% credit card surcharge when using a credit card.

Restaurant & Laundry services are closed till further notice due to the burst water mainsParking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per stay when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 986 reviews
Cleanliness: 7.21
Service: 8.68
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 7.18
D
Danny • couple • au
4
2026-06-12 • via Nuitee
L
Lawini • couple • au
10
2026-06-08 • via Nuitee
X
xiaoqiong • couple • cn
8
Pros:

飞机晚点后凌晨才到达酒店，喊了一会儿才有酒店的工作人员来给我们办理入住，没有等太久

Cons:

房间灯光太暗，卧室没有主灯光，整体灯光都比较暗

2026-06-08 • via Nuitee
K
Kimberley • couple • au
4
Good location, uncomfortable beds, mouldy toothbrushes & average breakfast
Pros:

Location was good, short walk to the boardwalk

Cons:

Beds were short and would very loudly creak when you moved in them. I was offered a toothbrush as had forgotten mine and when opened was covered in red & green mould. Breakfast was average for the price

2026-06-07 • via Nuitee
D
Donna • solo_traveller • au
6
Pros:

TVs in both rooms were modern and included wifi

Cons:

No farm from town but very noisy being on main road. Rooms definitely need updating a referb is required.

2026-06-06 • via Nuitee
S
sabah • couple • au
8
its so quite and the room is good privacy ,its not bad hotel ,i believe it expensive $220 per night
Pros:

the location is good walking distance to bars and restaurants and esplanade by the sea ,the room and bed are clean every day the towels replaced , little fridge, kettle ,tea and coffee & TV are provided in the room

Cons:

no, car park available with in the property must park on the road ,no room service phone available, the room key card works in the morning but in the evening it doesn't open the room, must contact the front desk to be activated

2026-06-01 • via Nuitee
M
Michael • solo_traveller • au
9
Great location good value
Pros:

Location comfort friendly staff

Cons:

Bathroom steps
Ac had mold around it

2026-05-28 • via Nuitee
H
Hunter Oz_Grinch • solo_traveller • au
10
2026-05-28 • via Nuitee
G
Gloria • extended_group • de
8
Nice hotel and good location
Pros:

Very friendly and helpful staff.
Good location.

Cons:

The buffet breakfast was a bit poor but you have the option to order from the menu, which was much better.

2026-05-27 • via Nuitee
W
Wolstencroft • solo_traveller • au
8
Pros:

All of it so location and great value

Cons:

The stay enrer

2026-05-25 • via Nuitee
M
Monique • solo_traveller • au
3
Pros:

Location.

Cons:

Breakfast nothing like advertised - 1 small tray of fruit, small packets of cereal and no buffet.
Aircon could not be less than 24degrees.
Not noise proof and room looking over Avis rental yard - could hear carwash all day.
When 'checked out' was not asked about stay or if I needed taxi.

2026-05-17 • via Nuitee
R
Rohan • solo_traveller • nz
8
2026-05-15 • via Nuitee
I
Ivan G • family_with_children • au
3
2026-05-10 • via Nuitee
L
Lesley • family_with_children • au
7
The staff were polite and the Hotel is very convenient to the city and esplanade.
Pros:

Evans on the front reception. Easy to talk to, lot of fun, easy on the eyes!

Cons:

There was not enough kitchen facilities. I felt like I was constantly asking for tea, coffee and sugar. Empty the bin every day. I think a simple toaster would be nice. The beds were very comfortable but the pillows were hard and flat...a bit dated.

2026-05-09 • via Nuitee
V
Vladimir • couple • se
7
2026-05-08 • via Nuitee
S
Scott • solo_traveller • au
8
Cairns CBD Location
Pros:

Great location close to the CBD

Cons:

Limited parking available however it appeared to be pretty secure

2026-05-03 • via Nuitee
R
Rebecca • family_with_children • au
9
2026-05-01 • via Nuitee
7
725mareep • Business
6
Second stay not as nice as the first
Pros:

I booked a second stay as my first stay the previous month was perfect. This time the noise coming from the bathroom vent was a continuous high level with no off switch. Surely the cleaning lady would notify management of this (room 112).
The beds are comfortable; the room was clean and the Irish lady on reception was just lovely. There is also a pleasant space in reception you can sit and do business with fresh water, tea and coffee.

2026-04-26 • via Tripadvisor
S
Sian Wingate • solo_traveller • nz
4
Central location but poor quality.
Pros:

Central location.

Cons:

Low quality. It's had a paint job but doesn't mask the mouldy tiles in shower, poor quality fittings (e.g. broken slats on wardrobe doors, filthy balcony chairs that you can't sit on). Dirty skirting in bathrooms, clearly not cleaned. Undersized AC units for the rooms.
Expensive for a very poor quality.

2026-04-19 • via Nuitee
A
Alison • family_with_children • au
8
2026-04-18 • via Nuitee