Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly/helpful staff and housekeeping
Rooms often described as clean and comfortable
In-room coffee machine available
Pool (noted as positive by some)
Daily housekeeping
Cons:
Perceived as overpriced / not good value
Dated rooms and bed configuration issues (two singles pushed together)
Thin walls / noise disturbances
Small or poorly maintained pool; ventilation issues and damp smell in some bathrooms
Poor WiFi and lack of bedside power outlets
Operational/service hiccups (late check-in phone response, breakfast charges, missing toaster)

Categories

Cleanliness
7.5
Generally reported as clean and comfortable in several reviews, but there are recurring issues (pool area described as dirty, at least one room with hair left in bathroom and damp smell/ventilation problems).
Service
9
Staff repeatedly described as friendly, helpful and welcoming (cleaning staff, desk staff and reception noted positively); isolated service issues at late check-in/phone response but overall strong service sentiment.
Location
9
Consistently praised as very well located, central and close to attractions (Aquarium, esplanade, restaurants, playground).
Room Quality
6.5
Mixed to negative details: some rooms clean and comfortable but numerous complaints about dated rooms, beds made of two singles pushed together, thin walls/noise, cramped bathrooms, fixtures/doors not closing and glass patio doors not locking.
Amenities
7
Some positive amenities (in-room coffee machine, pool) but notable negatives: small/cramped or dirty pool, no restaurant, missing toaster in family rooms, poor/no ventilation, and complaints about WiFi quality and lack of bedside plugs.
Value for Money
6
Multiple reviews explicitly call the hotel overpriced and not good value for the price charged, despite decent location and staff.
Food and Beverage
7.5
Breakfast described as 'okay' by some and regarded as a bit expensive by others; some operational issues (being charged wrongly, missing toaster) but no widespread severe complaints about food quality.
Overall Experience
7.5
Overall a mixed but generally positive experience driven by excellent location and friendly staff; however room quality, value and some facility issues temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient City Centre Location
Mercure Cairns offers a prime location in the heart of the city, just minutes away from the Esplanade, Lagoon swimming pool, and key attractions like the Cairns Night Market and Reef Hotel Casino.

Family-Friendly Accommodation
With spacious family-size suites available, Mercure Cairns ensures a comfortable stay for families looking to explore the wonders of Cairns together.

Relaxing Outdoor Amenities
Guests can unwind in the outdoor swimming pool surrounded by lush gardens or seek adventure with excursions arranged by the Tour Desk to iconic destinations like the Great Barrier Reef and Daintree Rainforest.

Book now to experience the perfect blend of convenience, comfort, and relaxation at Mercure Cairns.

Important information:

Please note, there is a 1.1% credit card surcharge when using a credit card.

Restaurant & Laundry services are closed till further notice due to the burst water mainsParking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

7.5
Based on 1003 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.5
C
Cliff • family_with_children • au
9
2026-10-30 • via Nuitee
E
Emma • extended_group • au
8
Good
Pros:

Breakfast nwas okay
Location was good.

2026-10-28 • via Nuitee
A
Allison • extended_group • au
9
Absolutely excellent would return
Pros:

The property was close to everything and the fact we had our room cleaned everyday with fresh towels supplied.
Staff were helpful constantly and always pleasant

Cons:

Nothing

2026-10-26 • via Nuitee
R
Rab • couple • au
6
Overpriced and not as advertised on your website
Pros:

Staff were friendly

Cons:

For an executive room the bed was a let down, it was just two single beds pushed together that left a huge void in the centre. Photographs were exaggerated as well. Room did not reflect the quality of the pictures on the website

2026-10-23 • via Nuitee
G
Gwladys • extended_group • fr
9
Excellent hôtel
Pros:

Établissement très bien placé, proche du centre.
La chambre était très propre et confortable.
Le personnel était aimable et accueillant.

Cons:

Seule petit point négative l’insonorisation des chambres

2026-10-23 • via Nuitee
B
Beatrice • family_with_children • au
8
2026-10-20 • via Nuitee
L
Lilly • family_with_children • au
9
2026-10-18 • via Nuitee
H
Hannah • couple • au
6
Overpriced
Pros:

Great staff and service, good central location

Cons:

Outdated, felt more like a motel than a hotel and way overpriced for what you get. The bathroom has no ventilation so it smelt strongly of damp; the ‘high speed internet’ was atrocious and the walls were very thin so you could hear other people showering etc. I personally would not recommend this hotel at the price they are charging

2026-10-18 • via Nuitee
L
Laurna • couple • au
5
Okay but not great.
Pros:

Great location

Cons:

No parking. The bed was only a double. The door did not close easily. The toilet seat was loose.. Was charged for a breakfast I didn’t have (they are refunding)

2026-10-17 • via Nuitee
H
Hayley • family_with_children • au
5
Luckily it was only for 1 night. I would not choose to stay at this hotel again.
Cons:

The pool area was dirty and not overly inviting. It was very cramped. For a distination like Cairns, the pool is a critical facility.
The rooms were not very sound proof. We were on the first floor and could hear a lot of noise from surrounding rooms.
The view from the room was terrible - into a carpark.
The bathroom was extremely cramped. I could hardly close the door when trying to get to the toilet. If I had been an extremely overweight person, I would not have fit.

2026-10-15 • via Nuitee
L
Lauren • family_with_children • gb
6
We had a comfortable stay and staff were friendly
Pros:

Excellent location especially for families. Less than a 5 min walk to Aquarium, esplanade, many food options and an excellent playground.

Desk staff were friendly if approached, reception area lovely and bright. Housekeeping staff very smiley and welcoming when we crossed paths.

Nice having a coffee machine in room, esp w kids having very early starts.

Cons:

Bathroom not cleaned well prior to check in - lots of hair etc both in shower and on bthrm floor.

Kids TV didn't work at check in however maintenance repaired this day 2 on request.

My main disappointment was not having a toaster in the family room. I bkd here knowing our kids would be up at 4-5am (time diff) wanting breakfast. I wish I'd read reviews as this is a common complaint going back 2+ years.

2026-10-13 • via Nuitee
O
Olympia • couple • au
10
2026-10-12 • via Nuitee
J
Jeszaen • couple • au
10
Excellent experience with great service
Pros:

Excellent!

Cons:

Great accomodation

2026-10-10 • via Nuitee
M
Marion • extended_group • fr
8
Pros:

L’emplacement

Cons:

Le petit déjeuner était un peu chère pour ce qu’il proposait

2026-10-10 • via Nuitee
D
Dianne • solo_traveller • au
8
Pros:

Friendly staff, well appointed rooms, nice pool

Cons:

No restaurant

2026-10-09 • via Nuitee
T
Tracey • extended_group • au
6
Pros:

Location

Cons:

Glass doors to patio did not lock

2026-10-08 • via Nuitee
J
Jasmine • extended_group • au
7
2026-10-07 • via Nuitee
D
David • couple • au
7
Nice place.
Pros:

Location. Clean.

Cons:

Late check in not as simple as I thought. Took 20 min for the night staff to answer phone

2026-09-19 • via Nuitee
M
Mark • couple • au
7
2026-09-14 • via Nuitee
M
MADHU • solo_traveller • in
8
2026-09-13 • via Nuitee