The Westin Pasadena

Clean

Very nice and helpful staff who were happy to give us fresh bottles of drinking water. Bed was comfortable. Room was quiet on 11th floor.

Great bar service! We are on a short business trip and stopped in for some drink before the end of the day. Brittney was awesome at the bar and made sure we had our drinks full at all times! We will definitely be back to enjoy the bar.

We stayed at the Westin in Pasadena as I have stayed many times previously. The staff are always attentive polite and ready to assist.
Reginald is an exceptional member of your team. He is always very friendly, he remembers my name, always looking for ways to make the stay better.
Regional is a true asset to the Westin team.
I look forward to returning.
Thank you for making our stay enjoyable
Patrick Walter

We greatly enjoyed our stay at the Westin. This is our fourth stay and is the only place we stay at when in Pasadena. The hotel is centrally located next to the historic City Hall and all of the shops and restaurants. All of the staff were friendly and very accommodating. Special kudos to Guille in the hotel restaurant who made our final brunch extra special!

Very good communication and personality.. very pleasant and professional !!!

I like how kind the employees were , they upgraded us for a suite for my wedding night. I appreciate that so much.

I was in the area and my buddy told me good things about the restaurant at this hotel. So I went to the front desk and Vili escorted me to I eat at the Ventanas and introduced me to Norman. He sat me down and gave me some recommendations of their best lunch options. I chose the chicken avocado club and it was delicious! I was so impressed by the service, staff, and quality of food! I will definitely be going back and will probably book a night or two at the hotel just to relax as the atmosphere was really inviting. I have already invited my friends to go back and experience it with me!

Roman Navarrete was absolutely amazing, we extended our stay twice and requested the same room and ge made sure that we got it, was very friendly about it as well, always smiling 10/10 service

I had a fantastic experience at the West in Pasadena. As I walked the hallways on my way to the workout room or on my way to the restaurant, I was greeted by staff pleasantly. Everyone was very helpful and cooperative and attentive to my needs. The restaurant staff were exceptional and very willing to cater to the needs of the guests. I was just simply impressed by the helpful, calm, and happy disposition of everybody here. It's an excellent place to stay, right in the heart of Pasadena. Beautiful area and within walking distance to a lot of great coffee shops and local attractions. Would definitely recommend and will stay here again for sure!

Good location
Clean room
Staff was excellent but limited. Very kind and personable.
Food was better than average

My stay at The Westin Pasadena was quite enjoyable from start to end and even beyond. For starters, I arrived at check-in to find out I had booked the wrong dates. Mya and Carlos were so understanding and accommodating to still find a lovely room across the hall from my travel companion. Next, Sergio at The Ventanas Restaurant and Bar was so kind and helpful with my order for my team and even packaged everything so that I could get it up to my room. Speaking of rooms, my room was beautiful. The room was spacious, the temperature was perfect, there was ample lighting, the blackout shade definitely did its job, and there was a nice sized mini fridge to store my food. Nathan who worked the front desk overnight was so patient and kind with my many requests at 2am. After my departure, Vilinkumar, the Director of Front Desk, sent a very heartfelt message thanking me for my visit. That’s classic customer service that’s rare these days. I mentioned a minor inconvenience I had during my stay, and he immediately addressed it with a wonderful accommodation. The Westin Pasadena totally gets it. They know how to treat their guests… like they’re welcomed, valued, and appreciated. I will definitely return to The Westin Pasadena. They’ve gained a lifelong guest.

Westin Pasadena gets five stars! Great customer service, thanks Reginald!!!

I recently attended a meeting/conference at The Westin Pasadena. The entire team was warm, welcoming and beyond professional. I cannot say enough about the quality of the food and beverage throughout our meeting - it exceeds the level of most hotel brands that reside in the extreme luxury category. It was that impressive! The outdoor space was stunning with soothing fountains and beautiful scenery.