Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Authentic feel
Cons:
Poor food quality
Location safety concerns

Categories

Cleanliness
8.23
Generally positive sentiment about cleanliness, though less emphasis on spotless conditions.
Service
9.7
Guests praised the staff's helpfulness and attentiveness, particularly a memorable incident of phone recovery.
Location
8.74
Location is good but noted to feel a little unsafe; overall, guests found it convenient.
Room Quality
8.69
Rooms are described as clean and comfortable, contributing to the positive experience.
Amenities
8.72
Amenities like the gym, pool, and jacuzzi were noted positively by guests.
Value for Money
8.68
Guests found the hotel to be a great value, especially given its offerings.
Food and Beverage
7.23
Specific mention of poor food quality at breakfast impacted the overall sentiment.
Overall Experience
8.8
Positive overall experiences highlighted, though some areas could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:39

Property Description

Indulge in the charming elegance of Santo Tomas Hotel, where comfort meets convenience in the heart of San José.

Relaxation and Recreation
Pamper yourself at our state-of-the-art spa, offering a variety of soothing massages, rejuvenating body treatments, and revitalizing facials. Dive into relaxation with our outdoor pool, thrilling waterslide, and serene hot tub.

Savory Dining Experience
Start your day right with our complimentary local cuisine breakfast served daily. Savour mouthwatering dishes at our on-site restaurant, perfect for any palate and designed to satisfy.

Comfort and Connectivity
Our 30 well-appointed guestrooms feature luxury LCD televisions, premium bedding, and complimentary Wi-Fi, ensuring you stay connected during your visit. Enjoy the convenience of on-site amenities, including complimentary parking and concierge services.

Book your unforgettable stay at Santo Tomas Hotel today and experience the best of San José!

Important information:

  • Pool access available from 8 AM to 9:00 PM.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 118 reviews
Cleanliness: 8.23
Service: 9.7
Location: 8.74
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.23
Overall Experience: 8.8
S
Seidy • couple • cr
10
2026-07-21 • via Nuitee
C
Christopher • couple • gb
8
Friendly staff and good location
Pros:

The hotel is an oasis of calm in a busy capital close to the National Theatre. The nearby cafe Rays is a great option for lunch and dinner.

Cons:

Nothing

2026-07-17 • via Nuitee
A
Annika • extended_group • be
8
2026-07-17 • via Nuitee
M
Marianna • extended_group • pl
10
Pros:

El personal muy amable y pendiente de ayudarnos.

2026-07-16 • via Nuitee
G
Gerd • solo_traveller • de
8
2026-07-15 • via Nuitee
L
Laurent de Paris • solo_traveller • fr
10
Pros:

Breakfast
Swimming-pool
The owner

2026-07-13 • via Nuitee
M
Magda • solo_traveller • cz
10
Pros:

Styl celého hotelu působil jako příjemná oáza .
Naprosto skvělá snídaně.
Velmi pohodlná postel.

2026-07-11 • via Nuitee
J
Jason • couple • us
10
Don’t pass up this opportunity
Pros:

A GREAT hotel centrally located. The owner (Thomas) and staff make you feel like a friend not just a guest. Will stay here often upon return trips.

Cons:

Nothing. This is a hidden gem

2026-06-30 • via Nuitee
N
Nathalie • solo_traveller • fr
10
Pros:

Hôtel plein de charme, personnel très accueillant.
La chambre était spacieuse, et confortable. L'accès au jacuzzi est agréable, après une journée de marche dans San José.
Et surtout la localisation de l'hôtel est parfaite : tout proche du centre de San José, et très calme.
De plus, il y a des places de parking gratuites si vous avez une voiture (ce qui était mon cas, mais je n'ai pas utilisé la voiture pendant mon séjour à San José car le centre ville est très proche de l'hôtel, donc c'est mieux de tout faire à pied...)

2026-06-28 • via Nuitee
P
Paola • family_with_children • cr
7
tranquilo y céntrico
Pros:

Me gustó la arquitectura del lugar, un lugar muy tranquilo y en el centro de la capital. El desayuno estuvo bastante bien, buen café. La habitación muy espaciosa con muchos muebles para colocar tus pertenencias. El jacuzzi delicioso, perfecto para un baño caliente antes de dormir.

Cons:

Las cortinas y los muebles afelpados estaban muy sucios, las cortinas estaban empolvadas y la habitación tiene poca ventilación. Las toallas eran muy pequeñas.

2026-06-17 • via Nuitee
C
Chester • couple • us
8
Great value for the money, location is perfect, short walk to the city sites, room is large
Pros:

Central location, double check the address in Uber..it will take u to another hotel location

Cons:

No AC

2026-06-14 • via Nuitee
L
Leila • solo_traveller • de
8
Good place to stay for a day or two in order to visit museums in the city.
Pros:

Large room, garden with pool and different sitting areas. Walking distance to different attractions in the city.

Cons:

Breakfeast was without much choise and coffee was surprisingly bad.

2026-06-11 • via Nuitee
R
Rod • couple • cr
6
Estuvo bien para ser en San José Centro, el hotel cuenta con acceso restringido y no cualquiera entr
Pros:

El tipo de edificio se ve que es antiguo

Cons:

la entrada al parqueo es complicada y la zona de ubicación no es para salir de noche, es un poco peligroso

2026-06-04 • via Nuitee
C
Carlos • solo_traveller • us
7
Pros:

Personal very nice and polite

Cons:

Breakfast not good

2026-06-01 • via Nuitee
G
Gursura • solo_traveller • ca
8
Quite place in downtown.
Pros:

It is right in centre of town. National theatre, shopping restaurant etc..
Enjoyed hot water tub.

Cons:

No elevator stairs are outside and get slippery in rain. The window view was shady.

2026-05-27 • via Nuitee
A
Arnold • couple • cr
10
2026-05-25 • via Nuitee
I
ithurria • couple • fr
8
2026-05-25 • via Nuitee
E
Eric • solo_traveller • ca
10
2026-05-22 • via Nuitee
S
Stefanie • solo_traveller • de
8
2026-05-17 • via Nuitee
B
BETHENCOURT • solo_traveller • us
10
Pros:

The cleanliness, nice pool ,
Employees are very friendly.

Cons:

The breakfast lacks meat protein, the juice is no very good . The pinto should not has cilantro.
The hotel needs a soda machine.

2026-05-16 • via Nuitee