Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Authentic feel
Cons:
Poor food quality
Location safety concerns

Categories

Cleanliness
8.23
Generally positive sentiment about cleanliness, though less emphasis on spotless conditions.
Service
9.7
Guests praised the staff's helpfulness and attentiveness, particularly a memorable incident of phone recovery.
Location
8.74
Location is good but noted to feel a little unsafe; overall, guests found it convenient.
Room Quality
8.69
Rooms are described as clean and comfortable, contributing to the positive experience.
Amenities
8.72
Amenities like the gym, pool, and jacuzzi were noted positively by guests.
Value for Money
8.68
Guests found the hotel to be a great value, especially given its offerings.
Food and Beverage
7.23
Specific mention of poor food quality at breakfast impacted the overall sentiment.
Overall Experience
8.8
Positive overall experiences highlighted, though some areas could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:39

Property Description

Indulge in the charming elegance of Santo Tomas Hotel, where comfort meets convenience in the heart of San José.

Relaxation and Recreation
Pamper yourself at our state-of-the-art spa, offering a variety of soothing massages, rejuvenating body treatments, and revitalizing facials. Dive into relaxation with our outdoor pool, thrilling waterslide, and serene hot tub.

Savory Dining Experience
Start your day right with our complimentary local cuisine breakfast served daily. Savour mouthwatering dishes at our on-site restaurant, perfect for any palate and designed to satisfy.

Comfort and Connectivity
Our 30 well-appointed guestrooms feature luxury LCD televisions, premium bedding, and complimentary Wi-Fi, ensuring you stay connected during your visit. Enjoy the convenience of on-site amenities, including complimentary parking and concierge services.

Book your unforgettable stay at Santo Tomas Hotel today and experience the best of San José!

Important information:

  • Pool access available from 8 AM to 9:00 PM.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 118 reviews
Cleanliness: 8.23
Service: 9.7
Location: 8.74
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.23
Overall Experience: 8.8
B
BETHENCOURT • solo_traveller • us
10
Pros:

The cleanliness, nice pool ,
Employees are very friendly.

Cons:

The breakfast lacks meat protein, the juice is no very good . The pinto should not has cilantro.
The hotel needs a soda machine.

2026-05-16 • via Nuitee
M
Marisol • couple • us
9
Pros:

How close it was to the center and also everything was so clean

2026-05-13 • via Nuitee
A
Antonio • solo_traveller • us
8
2026-05-12 • via Nuitee
L
Linda • extended_group • us
2
Inflexibke greedy policies that absolutely are not client oriented, stay somewtelse where your patronage is respected.
Pros:

Good location

Cons:

Unfortunate circumstances, Our friends, joining us flying in from Minnesota, had their flights delayed by a huge blizzard that shut down flights across the USA. Even though I talked to Santo Tomas several times, even the day before, they would not budge on their “reservation policy” and would not change the reservation for those two days, even though when my husband and I arrived we discovered they had several vacant rooms available. Two years ago when there were wildfires in California and friends were delayed, Banana Azul in Puerto Viejo graciously accommodated us in a situation that the delay was beyond our control. There were many other things about Santo Tomas that were substandard, such as tv not working-properly , steep staircase that needed a handrail and a skimpy breakfast but all overshadowed by their
blatant greed, unnecessary and cost us $330 snd left a bad taste in our mouth. A further note—-no complaints about the staff who were very nice but if course in their consultations with “ management “ were unable to help us.

2026-05-12 • via Nuitee
R
roy • extended_group • nl
8
Goede prijs kwaliteit
Pros:

Goed personeel en authentiek hotel. Iets gedateerd maar wel schoon. In kamer zitten geen echte ramen maar wel soort van bovenraam.

Cons:

Ontbijt was heel simpel en basic. Toast met mij en jam.

2026-05-07 • via Nuitee
P
Paulo • solo_traveller • pt
8
2026-05-04 • via Nuitee
A
Anneke • solo_traveller • nl
8
Pros:

Het bubbelbad met de glijbaan in een frisser bad was echt heerlijk! Bovendien voelde het als een veilige locatie om de vakantie te beginnen met een parkeerplaats.

2026-04-29 • via Nuitee
L
Lenka • solo_traveller • cz
8
Clean, well-maintained hotel, but some rooms are very dark.
Pros:

Fortunately, I stayed in a deluxe room with a balcony, so I had natural light. The other rooms have no windows and are very dark, or people can see directly into the bed from the corridor. The only downside was the steep metal stairs, as the hotel has no elevator. The staff are helpful, and the garden is well maintained.

Cons:

The hotel is located in a dangerous area (according to local Costa Rican business partners, who warned me to be very careful). There is a lot of trash nearby, and homeless people sleep or beg in the area. Breakfast could be better – it is prepared by one woman, so there is a long wait, and the selection is very limited. The coffee was not good.

2026-04-27 • via Nuitee
F
Federica • solo_traveller • it
6
2026-04-26 • via Nuitee
D
Dominique • family_with_children • ca
7
2026-04-25 • via Nuitee
P
Petar • solo_traveller • es
8
2026-04-22 • via Nuitee
C
CORENTINE • couple • fr
8
Hôtel très sympa, au coeur de la ville. Chambre spacieuse et jacuzzi appréciés !
Pros:

La chambre spacieuse
Le jacuzzi à disposition
La proximité de la ville et des centres d'intérêt
L'amabilité du personnel
Le rapport qualité / prix

2026-04-21 • via Nuitee
A
Ashton • family_with_children • cr
8
Pros:

Location and Architecture

Cons:

Breakfast

2026-04-18 • via Nuitee
H
Hannes • couple • ch
10
Frábært
Pros:

Frábær morgunmatur og heitur pottur til að slaka á eftir daginn

2026-04-06 • via Nuitee
G
Glenys • couple • au
8
Really enjoyed the wonderful staff, very pleasant and helpful.
Pros:

Lovely atmosphere, great to see a beautiful old building being used.

Cons:

Thought the pillows could have been a bit bigger.

2026-04-06 • via Nuitee
I
iveth • family_with_children • cr
1
No disfrute la estancia.
Pros:

En realidad no disfrute la estancia.
No fue agradable.

Cons:

El jacuzzi estaba realmente fuera de control.
El agua estaba super blanca no era cristalina, talvez tenía mucho cloro o algún productos excesivo de limpieza. No dure mucho. No lo logré.
El agua de la piscina congelada.
El desayuno bastante insípido, parecía que tenía sobras del almuerzo anterior.
Los paños tenían un cierto olor a guardado.
Las fotos son muy diferentes a la realidad, debería de ser mas honesto.
No fue un buen servicio.

2026-04-05 • via Nuitee
K
Kaufmann • family_with_children • at
8
2026-04-05 • via Nuitee
F
Filip • couple • se
8
2026-04-04 • via Nuitee
I
Ingrid • family_with_children • ar
9
Pros:

El buen trato del personal

Cons:

La cama y almohada

2026-04-04 • via Nuitee
• solo_traveller • us
9
2026-04-04 • via Nuitee