SureStay Plus by Best Western Mesa Superstition Springs

Hotels
•
SureStay Plus Hotel by Best Western
8.2 (2405 reviews)
6347 East Southern Avenue , Mesa , US
+1 480-807-7760

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast options
Helpful staff
Convenient location
Cons:
Issues with cleanliness
Small rooms
Inconvenient booking process

Categories

Cleanliness
6.44
Numerous complaints about dirty rooms and issues with hygiene (e.g., roaches, dirty toilet).
Service
8.91
Staff received positive mentions for being pleasant and helpful, although there were some service-related complaints.
Location
9.45
Good location with easy access to shopping and restaurants. Many reviewers highlighted this as a positive aspect.
Room Quality
7.9
Comfortable beds were mentioned, but also issues such as small size and scent concerns.
Amenities
7.43
Amenities like breakfast received mixed reviews, with some items being appreciated but also inconveniences noted.
Value for Money
8.39
Reviewers felt the pricing was fair for the overall experience, but some concerns about the $200 deposit.
Food and Beverage
8.44
Breakfast was frequently mentioned as good, although there were some complaints about food delivery and options.
Overall Experience
8.61
Overall experience varied, with positive highlights but significant concerns that affected some guests’ enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:25

Property Description

Convenient Location:
Surestay PLUS Hotel by Best Western Superstition Springs is centrally located near major cities and attractions like Tempe, Scottsdale, and Arizona State University.

Amenities for Every Guest:
Guests can indulge in a free hot breakfast buffet, relax in the outdoor heated pool and hot tub, and stay connected with complimentary high-speed internet access.

Nearby Attractions:
Explore nearby attractions such as Talking Stick Resort Arena, Phoenix Zoo, and Desert Botanical Garden, making your stay both convenient and enjoyable.

Book your stay at Surestay PLUS Hotel by Best Western Superstition Springs for a memorable and comfortable experience.

Important information:

We do not allow any pets except for service animals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.2
Based on 2405 reviews
Cleanliness: 6.44
Service: 8.91
Location: 9.45
Room Quality: 7.9
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.61
J
Joanna • couple • us
8
2026-09-19 • via Nuitee
C
Coral • solo_traveller • us
8
Bed and the rest of the room was perfect
Pros:

Eggs were ok

Cons:

Bathroom toilet to low. Fell trying to sit on it. Hard to get up off of it. Nothing to hold on too.
Show door does not stop the water from going out. What a mess.

2026-09-19 • via Nuitee
L
Lindsay • solo_traveller • us
8
2026-09-18 • via Nuitee
A
Aloysius • couple • us
8
Pros:

all were good

2026-09-17 • via Nuitee
N
Nyasha • solo_traveller • us
8
Nice get away from home, peaceful and comfortable stay
Pros:

I liked that it was right next to the mall and it wasn’t too far from events I did.

Cons:

I didn’t like that there wasn’t house keeping throughout my stay so I had to go to the lobby for things I needed

2026-09-16 • via Nuitee
R
Roberto • solo_traveller • mx
9
2026-09-16 • via Nuitee
L
Launtz • solo_traveller • us
6
2026-09-16 • via Nuitee
A
Alexis • family_with_children • us
10
2026-09-12 • via Nuitee
M
MEDINA • solo_traveller • us
10
2026-09-09 • via Nuitee
M
Manuel • solo_traveller • us
10
2026-09-08 • via Nuitee
A
Albright • couple • us
3
2026-09-08 • via Nuitee
C
Cliff • solo_traveller • us
8
2026-09-08 • via Nuitee
P
Paulo • solo_traveller • us
9
2026-09-07 • via Nuitee
A
Alvarez • solo_traveller • us
1
2026-09-05 • via Nuitee
B
Balcer • couple • us
5
Need I say more!
Pros:

My gripe with the hotel is: the pool was not "up and running." This was one of the reasons we chose this hotel.

Cons:

The pool, the pool, the pool...or they could have given us a discount. We stayed there for 4 days! That was disappointing.

2026-09-04 • via Nuitee
B
Blount • family_with_children • us
5
Pros:

Size of breakfast

Cons:

Pool not being in operation

2026-09-03 • via Nuitee
A
Ashleigh • solo_traveller • us
4
Pros:

Nothing

Cons:

The pool was out of service (it didnt say that in the listing) so my kids were bored in the room. We checked out a day early and never received a refund or the security deposit back. When I contacted them about it they said they couldn't find my booking to give a refund or the deposit. I emailed and showed my booking and my bank statement showing how I was charged and still nothing. So I was charged $486 for 1 night. The girl at the front desk said if we checked out by 11 am we would be refunded. We checked out at 9 am since we had a full family day planned. This hotel is a joke and I would never stay there again. The amount of money I paid for 1 night was more then my whole trip.

2026-09-02 • via Nuitee
J
James • solo_traveller • us
9
Overall even with the minor inconveniences, was a very good stay.
Pros:

Accommodations were perfect. Good location for my daily excursions. Was there for a week. The breakfast selections were great. Not just coffee, milk, juice, cereal and muffins. Included were: waffle maker, scrambled eggs, meat and potatoes every day. On several occasions I stopped at the front desk with questions which always got answered.

Cons:

The only criticism I would give on my visit were: 1 one of the 2 ice machines were down for a period, the automatic front door quit working shortly after I arrived and were still down when I left, water was off for an unknown reason for about 5 hours the day before my stay ended and the shower handle in my room was very lose but still operable.
Having to pay an incidental fee at check in. Although it was only $150 not the $200 as on the website. Will see if it gets refunded in the 7-10 business days.

2026-09-02 • via Nuitee
A
Aaron • family_with_children • us
4
Stay somewhere else
Pros:

Room was clean

Cons:

Bad water pressure in shower, pool was out of service, vending machines didn’t work, homeless people out front bothering guests.

2026-09-01 • via Nuitee
M
Margaret • extended_group • us
2
Not very comfortable.
Pros:

Location was good.

Cons:

Upon check in, all guests in our party had to fill out forms and have photocopies of their ID taken. One guest didn't have their ID return, and the front desk called us at 11 pm that evening to inform us that they had the ID.

The hotel had a water pipe break, so there was no water for us to take showers for several hour in the afternoon/early evening. After a strenuous day in 113 degrees heat, this was a disappointment and pushed our dinner plans back several ours into the late evening. It also made the pool unavailable, which we had intended on using when we returned from dinner.

We were put into a room right next to the ice machine, and an adjoining room with people not in our group. Those guests woke at 4 in the morning and filled a cooler with ice, which was very loud, as the ice machine was right outside our door. They then spent the next 2 hours getting ready for their day. Since it was an adjoining room, we could hear all their conversation.

The front desk was not willing to offer any discount for the inconveniences, however the customer service hotline did offer a 20% discount.

2026-09-01 • via Nuitee