Novotel Madrid Center

Hotels
•
Novotel
8.7 (8223 reviews)
O'Donnell, 53 , Madrid , ES
+34 912 21 40 60

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Comfortable beds and spacious rooms
Friendly, helpful staff
Good and varied breakfast
Rooftop pool and available parking
Clean rooms and bathrooms
Cons:
Price perceived as high / poor value
Some rooms have limited natural light
Bathrooms occasionally small
Property feels a bit old for some guests
Occasional noise in mornings
Limited quiet workspace after check-out
A few reports of less receptive reception staff
Breakfast area can feel like a canteen

Categories

Cleanliness
8.6
Rooms and bathrooms are generally reported as clean and well maintained, though a few guests note the property feels somewhat old.
Service
9.2
Multiple reports of very helpful, friendly staff and attentive service; isolated comments mention less receptive personnel or limited explanations at check-in.
Location
9.6
Consistently praised as very central and convenient (near metro, bus to airport, Movistar Arena), ideal for exploring the city.
Room Quality
8.2
Rooms often described as comfortable and spacious with good beds, but some guests report limited natural light, small bathrooms and slightly dated elements.
Amenities
9
Good variety of amenities mentioned (rooftop pool, parking, ample breakfast, family attentions); some practical gaps like scarce quiet workspace after check-out.
Value for Money
7.4
Several guests comment the hotel is expensive or overpriced for a night, lowering perceived value despite strong location and service.
Food and Beverage
8.8
Breakfast is frequently praised as varied and very good, though a few note a canteen-like atmosphere or a limited terrace menu in the evening.
Overall Experience
8.8
Majority of guests recommend the hotel for comfort, location and service; a few negatives (price, light/noise, older appearance) temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Modern Rooms with High-Tech Amenities

Experience luxury and comfort at Novotel Madrid Center with modern rooms equipped with flat-screen TVs, safes, and stylish bathrooms. Upgrade to superior or executive rooms for a Nespresso® coffee machine and extra perks.

Cutting-Edge Conference Facilities

Impress your colleagues and clients with our 20 state-of-the-art conference rooms featuring the latest technology. Access Mac® computers and stay updated with our press reader service for a productive stay.

Gastronomic Delights at Eat Bar

Indulge in a culinary journey at Eat Bar, our restaurant serving traditional dishes in a contemporary setting. Watch your favorite sports on the video wall while enjoying delicious meals.

Book your stay at Novotel Madrid Center now for a memorable experience in the heart of Madrid!

Important information:

Please note that the seasonal pool is open from 1 June 2026 to 30 September 2026.Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 8223 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.6
Room Quality: 8.2
Amenities: 9
Value for Money: 7.4
Food and Beverage: 8.8
Overall Experience: 8.8
X
xabicoguti • couple • es
10
2026-11-07 • via Nuitee
S
Simona Maria • couple • ro
9
Great, big hotel next to Movistar Arena and Retiro park
Pros:

Big hotel within walking distance to Movistar Arena (we were there for a concert). The staff is excellent, everyone very helpful and kind. The hotel is massive and usually filled up with different conferences and summits. This didn’t bother us at all, as our room was quiet . We had a room with terrace on the 6 floor, really big and well supplied with different ammenities.

Cons:

There was a persisten smell of tobacco when we entered the room, staff was lovely and offered to change the room. However we opened the doors to the terrace and it was fine within a couple of hours.

2026-11-07 • via Nuitee
S
Simona Maria • couple • ro
9
2026-11-07 • via Nuitee
N
Natalia • solo_traveller • es
9
Fenomenal
Pros:

Todo en general

2026-11-07 • via Nuitee
A
Adrian • family_with_children • gi
9
2026-11-06 • via Nuitee
L
Loren • couple • us
9
Convient
Pros:

Perfect location for events at MovieStar Arena.

Cons:

Price

2026-11-06 • via Nuitee
A
Andrea • family_with_children • ro
9
O cazare plăcută
Pros:

Locația este foarte bună, iar hotelul curat și primitor, cu paturi bune. Recomand locația pentru un city break scurt.

Cons:

La 4 stele ne-ar fi prins bine niște papuci de casă sau șlapi, geamuri care să izoleze mai bine zgomotul de afară, iar mobila e puțin desuetă. Poate nu ar fi rău să fie măcar recondiționate unele piese de mobilier.

2026-11-05 • via Nuitee
V
Vagner Tiago • solo_traveller • br
9
2026-11-05 • via Nuitee
C
CJuel • solo_traveller • us
3
Pros:

The staff was extremely helpful

Cons:

Room was advertised as sound proof, worst noise level I've ever had in a room from outside.

2026-11-05 • via Nuitee
A
Alexander • family_with_children • it
7
2026-11-05 • via Nuitee
G
Giambattista • family_with_children • ve
7
2026-11-04 • via Nuitee
L
lilia • couple • mx
2
No lo recomiendo
Pros:

No nos gustó, no es un hotel cómodo, además está muy sucio.

Cons:

Estaba todo muy sucio, no tenía buen olor. La habitación esta muy pequeña

2026-11-04 • via Nuitee
G
Giambattista • family_with_children • ve
7
Bien
Pros:

Si, auntie las habitaciones son in poco pequew

Cons:

Las toallas

2026-11-04 • via Nuitee
H
Henning • solo_traveller • no
8
2026-11-04 • via Nuitee
B
Bente • couple • no
8
Flott hotell, dårlig vanntrykk
Pros:

Super beliggenhet. Bra område. Nært konsertarena, butikker, Retiroparken, og cafeer

Cons:

Flott dusj med regnfall og hånddusj, men null vanntrykk. Tok evigheter å dusje siden det nesten ikke rant. Var slik alle 3 dagene vi var der, morgen og kveld.

2026-11-02 • via Nuitee
O
olaya • family_with_children • es
9
Pros:

Todo muy bien. Localización,trato, calidad, limpieza.

Cons:

En general muy bien

2026-11-02 • via Nuitee
B
Bertalan • couple • hu
10
2026-11-02 • via Nuitee
A
Andrea • couple • es
10
2026-11-02 • via Nuitee
M
Mónica • family_with_children • es
9
2026-11-01 • via Nuitee
A
ANTONIA • couple • es
10
2026-11-01 • via Nuitee