Novotel Madrid Center

Hotels
•
Novotel
8.7 (7956 reviews)
O'Donnell, 53 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Overpriced for value
Old bathroom facilities

Categories

Cleanliness
7.66
Some reviews mention dirty sheets and an unclean fridge, impacting the overall rating.
Service
9.63
Most reviews highlight friendly staff and good service experience despite some issues.
Location
9.67
Many reviews praise the excellent location near the Metro and events.
Room Quality
8.12
The room's cleanliness was questioned, and issues were reported related to outdated bathrooms.
Amenities
9.15
The hotel offers good amenities including 24-hour restaurant service.
Value for Money
7.61
Some guests felt the hotel was overpriced for what it offered.
Food and Beverage
8.66
Guests enjoyed the breakfast options, but it could get busy during peak hours.
Overall Experience
9.13
Positive experiences noted overall, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Modern Rooms with High-Tech Amenities

Experience luxury and comfort at Novotel Madrid Center with modern rooms equipped with flat-screen TVs, safes, and stylish bathrooms. Upgrade to superior or executive rooms for a Nespresso® coffee machine and extra perks.

Cutting-Edge Conference Facilities

Impress your colleagues and clients with our 20 state-of-the-art conference rooms featuring the latest technology. Access Mac® computers and stay updated with our press reader service for a productive stay.

Gastronomic Delights at Eat Bar

Indulge in a culinary journey at Eat Bar, our restaurant serving traditional dishes in a contemporary setting. Watch your favorite sports on the video wall while enjoying delicious meals.

Book your stay at Novotel Madrid Center now for a memorable experience in the heart of Madrid!

Important information:

Please note the the seasonal pool opens from 1 July 2021 to 30 septemberSwimming pool: Closed from Mon, Mar 30, 2026 until Sun, May 31, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 7956 reviews
Cleanliness: 7.66
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 9.13
L
Larraitz • solo_traveller • es
8
Pros:

El personal muy amable, y el desayuno está buenisimo

2026-05-23 • via Nuitee
M
Maria • couple • es
8
Volveré
Pros:

La ubicación, la comodidad de la cama, no se oia ningún ruido

Cons:

Que la cama no tuviera sábana.Solo el nórdico y su funda, si te tapabas daba mucho calor y si lo quitabas hacía frío

2026-05-23 • via Nuitee
S
Sara • solo_traveller • es
10
Pros:

Perfect 👌

2026-05-23 • via Nuitee
M
Maria Mar • solo_traveller • es
10
2026-05-23 • via Nuitee
D
Diana Marcela • couple • co
10
2026-05-21 • via Nuitee
R
Raouf BenSliman • solo_traveller • tn
8
Comme toujours c'est un séjour que l'on noubli pas.
Pros:

L'hotel est bien situé près de la Goya et à 7 euros en taxi pour la rue commerciale de Gran Via. Toutes les chambres sont spacieuses et bien équipées; je peux l'affirmer car j'en ai visité plusieurs au cours de ces dernières années avec plusieurs séjours dans cet hôtel.

Cons:

Rien à redire, tout est exellent.

2026-05-21 • via Nuitee
P
PABLO • couple • es
8
Pros:

El hotel bien como siempre

Cons:

Habíamos pedido en lo posible piso bajo y Nos tocó una habitación para personas movilidad reducida y hacia el interior, no a sido una buena experiencia en el hotel q vamos siempre.

2026-05-21 • via Nuitee
J
JJ • family_with_children • au
8
Good
2026-05-21 • via Nuitee
D
Dillon • solo_traveller • us
10
Pros:

Comfortable beds, good view, lighting in the bathroom

Cons:

Gym was too small. Needs more than 1 treadmill

2026-05-20 • via Nuitee
S
Sharafeddin • family_with_children • ly
8
قريب من التسوق
Pros:

الموظفون

Cons:

الموقف صعب الدخول اليه

2026-05-19 • via Nuitee
L
Lorena • family_with_children • es
9
Recomendable
Pros:

Todo fantástico

2026-05-19 • via Nuitee
I
Isabela • solo_traveller • pt
10
Pros:

comemorei meu aniversário em Madri e os funcionários fizeram uma linda torta de queijo, fiquei muito emocionada com o carinho. foi tudo perfeito. o frigobar realmente funciona, e a água ficou geladinha, além de outros itens que comprei no mercado que tem perto. o entorno do hotel é ótimo, com muitas lojas e restaurantes. o estacionamento é uma mais valia. parque do retiro e ele corte inglês a uma curta caminhada. já estou com saudades .obrigada pelo carinho.

Cons:

tudo ótimo

2026-05-19 • via Nuitee
Y
Yacnira • couple • es
10
LO MEJOR
Pros:

TODO EXCELENTE

Cons:

NADA

2026-05-18 • via Nuitee
V
Van Lith • couple • fr
8
Un Novotel au design moderne et bien placé
Pros:

Points positifs :
Emplacement central mais à 10mn en taxi du vrai centre ville (Gran via)
Calme
Très bonne literie

Cons:

Le petit déjeuner un peu décevant avec des produits moyen de gamme
Roof top non disponible

2026-05-18 • via Nuitee
M
María del Carmen • couple • es
9
Buena relación calidad-precio en el centro de Madrid
Pros:

La comodidad de las camas y el ambiente tan tranquilo del hotel, no se escuchaba ningún ruido. Además, pudimos hacer el check-in antes de lo previsto.

Cons:

Nada.

2026-05-18 • via Nuitee
Y
yahya ait belkacem • solo_traveller • ma
10
2026-05-18 • via Nuitee
M
Miguel Angel • solo_traveller • es
9
2026-05-18 • via Nuitee
S
Sara • family_with_children • nl
10
Super comfortable 👏🏻
Pros:

Everything was perfect!

Cons:

Nothing

2026-05-17 • via Nuitee
G
gonzalez • solo_traveller • es
10
Céntrico
Pros:

Lo céntrico, tengo el Movistar arena a 2min caminando que para mí es importante porque siempre vamos por los conciertos y también aprovechamos de ir al parque del retiro que nos queda a menos de 10min caminando. El personal muy atento cuando necesite ayuda en la noche me llevaron a la habitación lo q necesitaba. Totalmente complacida

2026-05-17 • via Nuitee
F
Flores • solo_traveller • es
8
2026-05-17 • via Nuitee