Novotel Madrid Center

Hotels
•
Novotel
8.7 (8294 reviews)
O'Donnell, 53 , Madrid , ES
+34 912 21 40 60

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Overpriced for value
Old bathroom facilities

Categories

Cleanliness
7.66
Some reviews mention dirty sheets and an unclean fridge, impacting the overall rating.
Service
9.63
Most reviews highlight friendly staff and good service experience despite some issues.
Location
9.67
Many reviews praise the excellent location near the Metro and events.
Room Quality
8.12
The room's cleanliness was questioned, and issues were reported related to outdated bathrooms.
Amenities
9.15
The hotel offers good amenities including 24-hour restaurant service.
Value for Money
7.61
Some guests felt the hotel was overpriced for what it offered.
Food and Beverage
8.66
Guests enjoyed the breakfast options, but it could get busy during peak hours.
Overall Experience
9.13
Positive experiences noted overall, despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Modern Rooms with High-Tech Amenities

Experience luxury and comfort at Novotel Madrid Center with modern rooms equipped with flat-screen TVs, safes, and stylish bathrooms. Upgrade to superior or executive rooms for a Nespresso® coffee machine and extra perks.

Cutting-Edge Conference Facilities

Impress your colleagues and clients with our 20 state-of-the-art conference rooms featuring the latest technology. Access Mac® computers and stay updated with our press reader service for a productive stay.

Gastronomic Delights at Eat Bar

Indulge in a culinary journey at Eat Bar, our restaurant serving traditional dishes in a contemporary setting. Watch your favorite sports on the video wall while enjoying delicious meals.

Book your stay at Novotel Madrid Center now for a memorable experience in the heart of Madrid!

Important information:

Please note that the seasonal pool is open from 1 June 2026 to 30 September 2026.Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 8294 reviews
Cleanliness: 7.66
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 9.13
R
Ramirez • solo_traveller • ve
10
2026-09-19 • via Nuitee
A
Angeles • solo_traveller • es
10
2026-09-19 • via Nuitee
N
Nicole • solo_traveller • de
10
Pros:

Der Pool auf dem Dach, das super vielfältige Frühstück, das nette Personal, das grosse Zimmer, die kleinen Aufmerksamkeiten für unsere Kinder bei der Ankunft...

Cons:

-

2026-09-19 • via Nuitee
N
Noelia • family_with_children • ar
8
Pros:

Desayuno habitación confortable, ubicación excelente

2026-09-18 • via Nuitee
A
Ali • family_with_children • us
10
2026-09-18 • via Nuitee
A
Ali • family_with_children • us
10
2026-09-18 • via Nuitee
G
Guevara • family_with_children • ve
10
Pros:

excelente las instalaciones, ubicacion tranquila y llegas a todas partes en bus desde ahi, y mas tranquila que otras zonas e igual tienes todo cerca, servicio 10 de 10 y amabilidad del personal me encanto. el desayuno variado y excelente.

2026-09-17 • via Nuitee
A
Attard • couple • mt
10
2026-09-16 • via Nuitee
Y
Yolanda • family_with_children • es
9
Repetiría sin dudar
Pros:

Situación, comodidad, amplitud y servicios de la habitación.

Cons:

Poca luz en la habitación y las camas supletorias algo pequeñas para adolescentes de 12 años.

2026-09-16 • via Nuitee
S
Susana • solo_traveller • pt
8
2026-09-16 • via Nuitee
P
pachi747 • solo_traveller • es
10
2026-09-15 • via Nuitee
E
Edward • family_with_children • gb
10
2026-09-15 • via Nuitee
D
Diego • solo_traveller • ar
10
Excellent
Pros:

La relación precio, calidad, ubicación y servicio es muy buena. gracias, volveré sin dudas.

Cons:

La carta de la terraza para cenar es un poco simple.

2026-09-14 • via Nuitee
W
Wilmar • family_with_children • us
3
Good and not good
Pros:

Good location , staff very nice people

Cons:

Dated facilities, need an upgrade

2026-09-14 • via Nuitee
M
Monika • family_with_children • sk
9
2026-09-14 • via Nuitee
L
lucia • solo_traveller • es
9
Excelente estancia
Pros:

Hotel perfecto para ir a ver algún evento al Movistar arena o moverte por esa zona. Si quieres ir al centro queda un poco lejos. Habitación muy limpia y silenciosa.
Nosotros cogimos la superior con minibar incluido y fue un acierto. También incluye cafetera y hervidor de agua

Cons:

La única pega es que en el minibar no puedes cambiar las bebidas que incluye. Por lo demás todo perfecto

2026-09-13 • via Nuitee
D
David • family_with_children • ve
8
Buena estancia dentro de Madrid
Pros:

El hotel resulto ser lo que buscábamos, un hotel bien ubicado, con un excelente desayuno, una excelente atención de parte del personal y buenos servicios, además de la armonía del lugar y el fácil acceso al mismo, desde el aeropuerto solo 15 minutos

Cons:

Importante mejorar la limpieza, no es mala, pero debajo de las camas y otras áreas había mucho polvo, adicionalmente, no reponián el agua diariamente, teníamos que solicitar nos llevaran a la habitación todas las noches

2026-09-12 • via Nuitee
P
Pavel • family_with_children • uz
9
Pros:

Отношение персонала и бассейн на крыше

Cons:

-

2026-09-12 • via Nuitee
C
Cisco Gonzalez • solo_traveller • ve
8
2026-09-12 • via Nuitee
J
Jean-Yves • extended_group • be
8
2026-09-11 • via Nuitee