DoubleTree by Hilton Campbell - Pruneyard Plaza

Hotels
•
Doubletree by Hilton
8.5 (467 reviews)
1995 South Bascom Avenue , Campbell , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Poor breakfast quality
Noise issues

Categories

Cleanliness
7.89
Some reviews mentioned clean rooms, but others highlighted issues with dirty windows.
Service
9.36
The staff were friendly and helped with issues, though some complaints about front desk service exist.
Location
9.4
Great location with convenient access to restaurants and shopping.
Room Quality
8.35
Rooms are generally described as nice and comfortable, though concerns about noise were noted.
Amenities
8.88
Amenities are standard, with some positive notes on included breakfast and conveniences.
Value for Money
7.84
Concerns raised about breakfast pricing leading to perceived poor value.
Food and Beverage
7.39
Mixed feedback on breakfast quality and additional charges; many were unhappy with costs.
Overall Experience
8.86
Generally positive experience despite some service and price complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:38

Property Description

Luxurious Accommodations
Experience comfort and style at DoubleTree by Hilton Campbell – Pruneyard Plaza. Each room offers modern amenities like a flat-screen TV, iPod docking station, and plush bathrobes. Upgrade to a suite with a spa bath for the ultimate relaxation.

Delicious Dining Options
Indulge in a culinary journey at PY Kitchen & Bar, serving delectable dishes for breakfast and dinner. The 24-hour Made Market pantry ensures you can satisfy your cravings anytime.

Relaxation and Recreation
Unwind on the sun terrace or soak in the hot tub, perfect for rejuvenation after a day of exploring nearby attractions like the Children's Discovery Museum of San Jose or Stanford University.

Book now for an unforgettable stay at DoubleTree by Hilton Campbell – Pruneyard Plaza!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 467 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.86
D
Daniel • solo_traveller • us
10
2026-06-10 • via Nuitee
R
Rebecca • couple • us
9
2026-06-01 • via Nuitee
A
Alisa • couple • us
6
For it being four stars I expected it to be cleaner than it was.
Pros:

The property itself was nice

Cons:

How dirty the bathroom tub was, the previous people shaved in the bathtub and they’re shavings were still on the walls and the floor. And how they don’t change the pull out bed cushion and bedding each time the room is cleaned. The cushion and bedding had food and blood on it and food crumbs. My car also was toilet papered out side in there parking lot.

2026-05-25 • via Nuitee
D
Donna • couple • us
10
Other than that, it was a pleasant stay.
Cons:

The mattresses were hard, uncomfortable.

2026-05-25 • via Nuitee
M
Mark • solo_traveller • us
2
Pros:

He was clean but, smelled very strongly of cleaners.

Cons:

Room smelled strongly a bleach and cleaners. Window only opened 4 inches to air out and bathroom vent fan only ran with movement.

2026-05-21 • via Nuitee
M
Maria • couple • us
10
My day was awesome great location, love the fact that it was next to the Pruneyard. I would definitely come back and sta
Pros:

Awesome locationI’m

Cons:

Everything was great

2026-05-21 • via Nuitee
K
Kathleen • family_with_children • us
10
Pros:

convenient

Cons:

limited parking

2026-05-13 • via Nuitee
B
Betsa • extended_group • us
1
What was meant to be a relaxing Mother’s Day stay turned into a stressful and sleepless experience.
Pros:

location was convenient

Cons:

The room was directly overlooking a very loud party, and the noise continued late into the night, including cleanup afterward. I explained to staff that my 89-year-old grandmother has heart problems and needed rest, but nothing was done to help. Unfortunately, neither she nor my aunt were able to sleep comfortably.

2026-05-13 • via Nuitee
P
Pnina • couple • us
8
Pros:

na

Cons:

everything fine

2026-05-13 • via Nuitee
N
No • couple • us
10
2026-05-08 • via Nuitee
M
Michael • couple • us
10
2026-05-03 • via Nuitee
M
Molly • couple • us
10
2026-04-28 • via Nuitee
R
Rudina • solo_traveller • us
10
Very happy & would definitely come back!
Pros:

Clean, staff was very helpful & kind

2026-04-23 • via Nuitee
C
Chris • couple • us
10
2026-04-22 • via Nuitee
E
Edwin • solo_traveller • us
9
Pros:

Location at the pruneyard, classic look, clean and very appealing surroundings.

Cons:

I liked my stay and would highly recommend it.

2026-04-22 • via Nuitee
J
Jeanne • couple • us
8
Fabulous restaurants and everything needed without walking distance
Pros:

Location and staff

Cons:

Rooms and layout

2026-04-21 • via Nuitee
J
John • couple • us
9
Updated hotel, great location, courteous staff.
Pros:

Great location! Lots of food and shopping! Centrally located.

Cons:

Noise was an issue both from the room above and the pool area below our window. Staff responded quickly when asked if they would ask loud pool guests to leave at 10 pm.

2026-04-18 • via Nuitee
R
Robin • solo_traveller • us
9
2026-04-17 • via Nuitee
K
Kathy • couple • us
10
2026-04-04 • via Nuitee
K
Karen M. • couple • us
10
Pros:

Staff very professional & helpful.

2026-04-01 • via Nuitee