Sonesta ES Suites Wilmington - Newark

Hotels
•
Sonesta Hotels
8 (777 reviews)
240 Chapman Road , Newark , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast options
Pet friendly
Cons:
Cleanliness issues
Poor customer service on occasion
Parking fees
Towels not provided in room

Categories

Cleanliness
6.96
Issues noted with cleanliness, including dirty floors and unkempt furniture.
Service
8.93
Generally good service, but some poor customer service experiences reported.
Location
7.97
Conveniently located, particularly for exploring nearby areas.
Room Quality
7.92
Comfortable rooms but issues with towels and maintenance cited.
Amenities
8.45
Good amenities, though not all were adequately stocked.
Value for Money
7.91
Fair pricing for the experience, but extra charges for parking noted.
Food and Beverage
7.96
Breakfast options were decent but could be improved.
Overall Experience
7.93
Mixed experiences, mostly positive, but some significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:54

Property Description

Convenient Location:
Located just south of the Christiana Bypass at the Delaware Turnpike, the Sonesta ES Suites Wilmington - Newark offers easy access to nearby attractions and restaurants.

Self-Catering Suites with Kitchen:
Enjoy the convenience of self-catering suites equipped with a fully-equipped kitchen, including a microwave, refrigerator, and coffee maker. Each room also features a spacious seating area with a work desk for your comfort.

Relaxation and Amenities:
Indulge in a buffet breakfast with fresh coffee, unwind by the outdoor swimming pool, and take advantage of the bottled water and coffee station provided during your stay.

Experience comfort and convenience at Sonesta ES Suites Wilmington - Newark. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for longer stays applies. A maximum of 2 pets per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 777 reviews
Cleanliness: 6.96
Service: 8.93
Location: 7.97
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
R
Robinson • solo_traveller • us
4
Utterly disappointing; Outdated, Poorly Maintained, and Not Worth the Fees
Pros:

The one thing I did enjoy was the comfort of the bed, which made for a good night’s sleep. However, the comfortable bed wasn’t enough to outweigh the overall condition of the property.

Cons:

A lot of things could have been better. The additional fees were disappointing, especially the parking fee considering the parking lot was poorly maintained with faded parking lines. The room also had several cleanliness and maintenance issues, including mold, dead flies, ants, and spiders that had been mashed into the windows or walls and were not cleaned up. For the room rate and additional fees charged, I expected a much cleaner and better-maintained property.

2026-09-10 • via Nuitee
J
Jessica • family_with_children • us
6
2026-09-07 • via Nuitee
D
Demo-Capitalist • solo_traveller • us
5
2026-09-04 • via Nuitee
M
monica rainey • solo_traveller • us
10
2026-09-03 • via Nuitee
J
Jiheam • family_with_children • us
9
2026-08-31 • via Nuitee
P
Perry • couple • us
10
2026-08-26 • via Nuitee
B
Bovell • solo_traveller • us
6
Great staff communication but try giving a more appreciation discount to frequent customers
Pros:

Turkey products much cleaner

Cons:

The bugs that appear due to frequent guest activity

2026-08-24 • via Nuitee
A
Annie • extended_group • us
7
2026-08-22 • via Nuitee
M
Maria • solo_traveller • us
6
2026-08-21 • via Nuitee
M
Marta • extended_group • cz
9
2026-08-12 • via Nuitee
M
Morgan • solo_traveller • us
10
2026-08-10 • via Nuitee
D
Dru • solo_traveller • us
1
2026-08-09 • via Nuitee
K
Karesha • couple • us
8
2026-08-06 • via Nuitee
N
nyaira • couple • us
1
Pros:

NOTHING !!

Cons:

I didn’t like customer service. my plates were broken. ice machine didn’t work. i had stains everywhere in my room even on my sheets.

2026-08-03 • via Nuitee
W
Walter • solo_traveller • us
8
2026-07-25 • via Nuitee
E
Edward • couple • us
6
2026-07-23 • via Nuitee
O
O • solo_traveller • us
1
Cons:

Our room was not clean. Microwave didnt work and after my 4th request, we finally got a portable microwave Saturday, after being there since Thursday.

People smoking all kinds of stuff all over the property. The bathroom light was literally leaking, the towels look dated. We had no choice but stay in the assigned room because there was nothing else available and was not allowed an early checkout

2026-07-21 • via Nuitee
S
Smaniotto • family_with_children • us
10
Best stay ever
Pros:

It was the most pleasant stay o have had the pool was excellent and the soundings are beautiful.

Cons:

Nothing

2026-07-17 • via Nuitee
6
674meghanf • Family • New York
4
Do NOT stay here
Pros:

The exterior/ grounds of the hotel were dirty and dated, but we looked past that (garbage on the ground; plates and hanger outside our door). Upon entering our room, we were pleased with how spacious it was, but that was where our satisfaction ended. The carpet and couch were dirty and visibly stained. Molding was missing, wallpaper was bubbled and peeling, stained bedside table, mold on the bathroom wall and white duct tape was used to hold several things together. Overall, the cleanliness and condition of the room was way off the mark. In addition, the pullout couch was soiled and stained, and not fit for sleeping, as well as the blanket provided for it (there was no sheet). I did notify the front desk staff about both.

Due to the late hour of our arrival, we had no choice, but to stay there. I ran out to Walmart to purchase an air mattress to sleep on rather than staying on a soiled pullout mattress. The next day we checked out and found accommodations at another Sonesta a few miles away that was the same price and MUCH cleaner/nicer.

2026-07-15 • via Tripadvisor
M
Mark • solo_traveller • de
1
Be careful!!!
Cons:

This accommodation was not habitable by me and my family. It was very dirty. Blood stains on the sheet, eating in the microwave, the toilet dirty, ..., you get sick. You have confirmed the cancellation in writing on site, but you do not respond to booking's relevant emails. They want to hide and I hope I forget. I have a signed confirmation from the frontdesk. I have pictures...

2026-07-12 • via Nuitee