W Toronto

Hotels
•
W Hotels
8.5 (515 reviews)
90 Bloor Street East , Toronto , CA
+1 416-961-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Nice amenities
Friendly staff
Cons:
Cleanliness issues
Service inconsistencies
Overpriced for some experiences

Categories

Cleanliness
7.5
Several mentions of cleanliness issues, including dirty items in the room and ongoing renovations.
Service
8.5
Mixed reviews on service; some positive experiences but several complaints about responsiveness and management.
Location
9.5
Consistently praised for its good location and accessibility.
Room Quality
8
Concerns about room design and layout affecting comfort; mixed feedback.
Amenities
9
Generally good amenities were highlighted, though some were temporarily unavailable.
Value for Money
8
Perception of being overpriced for the quality offered, especially with layout and service issues.
Food and Beverage
8.5
Positive feedback about food quality but some service issues were noted during meals.
Overall Experience
9
A balance of positive experiences overshadowed by specific complaints, leading to an overall satisfactory evaluation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 03:14

Property Description

Luxurious Accommodations
Indulge in modern comfort with rain showers, spacious seating areas, and in-room safes in every room at the W Toronto.

Convenient Location
Enjoy easy access to Toronto's top attractions with direct entry to Yonge-Bloor Subway Station and proximity to upscale shops, restaurants, and entertainment venues.

Exceptional Amenities
Experience a smoke-free environment, multiple dining options, a well-equipped gym, and currency exchange services at the W Toronto.

Ready to immerse yourself in luxury and convenience? Book your stay at the W Toronto now for a memorable experience in downtown Toronto.

Important information:

Please note there is a height restriction of 5.9 feet in the parking area.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Video

Guest Reviews

8.5
Based on 515 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
K
kaguya • family_with_children • jp
7
2026-09-06 • via Nuitee
M
miguel luciano • couple • nl
9
2026-09-05 • via Nuitee
G
Goliath76 • solo_traveller • ie
9
Beautiful hotel
Pros:

-Location ideal for city tourism
-Modern, bright, clean, upscale
-Staff were on point

Cons:

-Open bathroom was unusual and hard to get used to

2026-08-31 • via Nuitee
F
Furqan • couple • ca
10
2026-08-29 • via Nuitee
A
Andras • couple • hu
8
Pros:

good location, clean, rooms well equipped, staff is friendly

Cons:

room is small, ceiling is low
provided shower gel and shampoo is stinky

2026-08-23 • via Nuitee
H
Humberto • extended_group • br
10
2026-08-13 • via Nuitee
L
Lindsay • family_with_children • ae
6
2026-08-11 • via Nuitee
S
Samantha • couple • gb
8
Very chic hotel in great location
Pros:

Great location. Beautiful rooms. Lovely design features
Beds so comfortable

2026-08-10 • via Nuitee
L
Laurence • family_with_children • gb
8
2026-07-14 • via Nuitee
C
carolinesC621GA • Family
10
Good placement
Pros:

Friendly staff, near metro station

2026-07-07 • via Tripadvisor
L
Lutala • couple • ca
10
Extraordinaire
Pros:

Cet endroit est incroyable ! Le staff, le décor, le vibe… ils sont les meilleurs et tellement à l’écoute . Ils ont rendu l’anniversaire de mon fiancé inoubliable! Merci

Cons:

Rien du tout . Rien à dire de négatif

2026-07-07 • via Nuitee
L
Lala • couple • az
9
2026-07-07 • via Nuitee
N
NILEA • solo_traveller • br
7
2026-07-07 • via Nuitee
D
drgenevievef • Couples
10
Great spot
Pros:

Great location
Big room
Really clean
Check in easy
Concierge helpful

2026-07-06 • via Tripadvisor
M
Matthew • solo_traveller • gb
10
it will be my "go to" hotel when i visit Toronto
Pros:

All of the above. It is an excellent hotel and the people who work there are superb, especially Khaled who works on reception.

2026-06-22 • via Nuitee
A
Alireza • solo_traveller • ca
10
The staff were wonderful. For example, Mahyar at checkin and Fariba the cleaning lady. All other staff were fabulous.
Pros:

Great location.

2026-06-22 • via Nuitee
J
Jay • couple • ca
10
W Toronto made my Birthday stay special
Pros:

Freba the room attendant was such an incredible person I could tell she loved her job and truly loved pleasing her guests

Cons:

FIFA Tax

2026-06-16 • via Nuitee
N
nicolesC7183GJ • Friends getaway
2
Don’t waste your time or money
Pros:

I redeemed a significant number of Marriott Bonvoy points for a celebratory weekend at the W Toronto following my recent engagement and a close friend’s birthday, and unfortunately the experience fell far below expectations.

The stay started with a confirmed 3:00 PM early check-in that ultimately didn’t happen until approximately 5:20 PM. Throughout the delay there was little proactive communication, and I repeatedly had to seek updates myself. The arrival experience felt disorganized and lacked the basic hospitality you would expect from a property at this level.

Several front desk interactions were disappointing. I encountered dismissive responses, was initially given the wrong luggage, and simple questions about timing and service were met with an unnecessarily confrontational tone. Even basic requests made directly to management during the stay took hours to be fulfilled.

The most significant issue occurred on Saturday night. A hotel event on the 6th floor generated extremely loud bass that could be felt vibrating my room on the 9th floor. Management advised me the event would end at 1:30 AM, but the noise continued until after 2:00 AM. No alternative accommodation, meaningful mitigation, or service recovery was offered despite the disruption making it impossible to sleep.

While I appreciated the suite upgrade and the room itself, the overall experience was defined by repeated service failures, poor communication, and a lack of proactive hospitality. The issue wasn’t any single incident—it was the consistent pattern throughout the stay.

I’ve stayed at many Marriott properties over the years and have generally had excellent experiences. Unfortunately, this stay did not reflect the standards I associate with either the W brand or Marriott.

2026-06-09 • via Tripadvisor
T
timuro245 • Couples
8
Enjoyable stay, but can feel a bit generic.
Pros:

Well located within easy walking distance to lots of shops and restaurants, along with a short metro journey to downtown. The rooms themselves were comfortable, however it is worth noting most rooms face an internal courtyard and as a result can get quite dark a lot of the time.

Breakfast here was included as part of my elite status, although rather than being fully included, the hotel provides a credit of around $55 CAD per person per day, which covers breakfast for the majority of people. Breakfast was very good. Whilst we enjoyed our stay, it didn't feel particularly luxurious with impersonal service throughout, especially given the price point and category W hotels market itself to be, but we would recommend this hotel.

2026-06-04 • via Tripadvisor
B
Barbara • solo_traveller • us
10
Pros:

Location
Large room

2026-06-01 • via Nuitee