Mercure Salzburg City

Hotels
•
Mercure
8.1 (1298 reviews)
Bayerhamerstraße 14a , Salzburg , AT
+43 662 881438

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location between station and old town; quiet neighborhood
Friendly and courteous staff reported by many guests
Comfortable beds and generally comfortable rooms
Secure and convenient parking available
Good transport links and proximity to sights
Cons:
Repeated complaints about breakfast and restaurant food quality
Rooms showing age: carpeted floors, old air conditioning, windows that only tilt
Cleanliness issues in some rooms (hair, mould in shower) and superficial cleaning
Perceived poor value for money / overpriced for condition
Occasional noisy nights and slow or unfriendly check-in experiences

Categories

Cleanliness
6.5
Mixed to negative comments on cleanliness: multiple guests reported hair in bathroom, mould in the shower, old carpets and only superficial cleaning in places; some guests reported clean rooms but overall cleanliness issues are recurring.
Service
9
Generally positive staff remarks (friendly, courteous, attentive) and praise for helpfulness and parking/security; some isolated negatives about slow/unfriendly check-in were reported but the majority of comments highlight good service.
Location
9.4
Consistently praised: quiet, convenient location between the station and the old town, short walks to transport and sights; multiple reviews explicitly cite excellent/very good location.
Room Quality
8.6
Rooms described as comfortable and beds praised by several guests, but many comments note dated fittings (carpeted rooms, old AC, windows that only tilt) and some reports of basic room standards.
Amenities
8.8
Secure/comfortable parking and convenient transport links are highlighted; hotel portal options (e.g., opting out of housekeeping) are appreciated. On-site restaurant and some facilities received criticism, but overall amenities are viewed positively.
Value for Money
6.7
Multiple guests explicitly state poor price-to-quality ratio, calling the hotel overpriced for its condition and noting that renovation appears overdue; value perception is notably weak.
Food and Beverage
6.8
Mixed but tending negative: several complaints about poor breakfast quality and restaurant meals (low quality schnitzel, limited evening food options), though a few guests mentioned good/varied breakfasts.
Overall Experience
9
Overall stays are positive owing to location, comfortable beds and generally friendly staff; issues with cleanliness, aging rooms and food lower satisfaction for some, but the pleasant location and service keep overall experience high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Central Location and Convenience:
Located in the heart of Salzburg, Hotel Mercure Salzburg City offers a peaceful retreat while being conveniently close to business and tourist attractions.

Culinary Delights:
Indulge in a gastronomic experience at the renowned restaurant "le sel" or the charming outdoor terrace, where guests can savor regional cuisine and a curated selection of "Grand Vins Mercure."

Parking Options:
For added convenience, the hotel offers private parking in both the garage and outdoors, ensuring a hassle-free stay for guests.

Book your stay at Hotel Mercure Salzburg City now to experience a perfect blend of comfort and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Location

Guest Reviews

8.1
Based on 1298 reviews
Cleanliness: 6.5
Service: 9
Location: 9.4
Room Quality: 8.6
Amenities: 8.8
Value for Money: 6.7
Food and Beverage: 6.8
Overall Experience: 9
B
Benjamin • solo_traveller • de
8
2026-10-31 • via Nuitee
A
Akihiko • solo_traveller • jp
9
快適に過ごせました
Pros:

市中心から程よく離れて近いロケーションで静か。
歩いて10分程度でold townかつ駅からも5-10分程度

Cons:

朝食が普通(野菜が少ない)、まあドイツ圏ならこんなレベルか

2026-10-27 • via Nuitee
E
E.KLIER • solo_traveller • ec
10
Pros:

Los desayunos son muy buenos y variados, tipo buffette. La habitación muy cómoda al igual que la cama.

2026-10-26 • via Nuitee
J
Jens • solo_traveller • de
8
2026-10-25 • via Nuitee
M
Matthias • couple • at
9
2026-10-23 • via Nuitee
H
Helga • solo_traveller • at
9
jederzeit wieder!
2026-10-20 • via Nuitee
Z
Zoltan • couple • ro
10
2026-10-15 • via Nuitee
S
Samia • solo_traveller • ae
8
2026-10-11 • via Nuitee
K
Kenneth • solo_traveller • my
8
Pros:

Clean and near the station

Cons:

Basic rooms

2026-10-08 • via Nuitee
M
Marian • family_with_children • sk
8
2026-10-08 • via Nuitee
V
Vinzenz • solo_traveller • at
4
Zimmer ohne Strom, Zimmerwechsel, Essen mindere Qualität
Pros:

Lage ist sehr gut

Cons:

Essen hat sehr schlechte Qualität (Wienerschnitzel),

2026-10-07 • via Nuitee
G
Gero • solo_traveller • de
9
2026-10-07 • via Nuitee
D
Daniel • couple • at
6
Cons:

Für den Preis hätten wir uns vom Frühstück viel mehr erwartet.

2026-09-19 • via Nuitee
T
Tony • extended_group • gb
10
Excellent
Pros:

Excellent friendly check in
Secure parking
Nice location

Cons:

All good

2026-09-19 • via Nuitee
W
Werner • solo_traveller • at
7
2026-09-17 • via Nuitee
M
Mario • solo_traveller • de
4
Hier passt das Preis-Leistungsverhältnis überhaupt nicht.
Pros:

Die Lage ist ok, Personal ist auch gut und Freundlich

Cons:

Also für ein Hotel die solche Preise aufrufen, ist es Beschämend wenn man sieht was man dafür bekommt. Alles ist Steinalt, Teppichboden im Zimmer im Speisesaal, ich will nicht wissen was dort alles drin lebt. Im Zimmer ist Schimmel in der Dusche, das einzige Fenster im Raum kann man nur kippen, also schade, das man hier wartet bis die Gäste irgendwann nicht mehr kommen weil es nur noch italienischen 3 Sterne Comfort hat.

2026-09-17 • via Nuitee
T
Tilmann • couple • de
9
2026-09-16 • via Nuitee
S
Sara • family_with_children • qa
10
2026-09-12 • via Nuitee
S
Stefan • couple • ch
6
Pros:

Gute Lage, nur 15 Minuten zu Fuß zur Altstadt

Cons:

Ein in die Jahre gekommenes Mercure Hotel. Zimmer noch mit Teppich, alte Klimaanlage und das Fenster lässt sich nur kippen…

2026-09-11 • via Nuitee
N
Nehal • extended_group • eg
8
2026-09-11 • via Nuitee