Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1024 reviews)
12545 West Bell Road , Surprise , us
+1 623-583-0133

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Clean facilities
Cons:
Cleanliness issues in some areas
Maintenance needed for some rooms
Lack of breakfast variety

Categories

Cleanliness
7.69
Some reviews indicated cleanliness issues, particularly with gym and room.
Service
9.16
Consistently positive feedback on staff friendliness and willingness to help.
Location
8.7
Multiple mentions of great location, easy access to nearby amenities.
Room Quality
8.15
Rooms are generally comfortable but occasional maintenance issues noted.
Amenities
8.18
Amenities like breakfast variety received mixed feedback, though some enjoyed the cookie treat.
Value for Money
8.14
Overall value considered good, but could improve based on amenities offered.
Food and Beverage
7.69
Breakfast variety noted as lacking, although some found it acceptable.
Overall Experience
8.66
Most guests reported a positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:41

Property Description

Convenient Location
Situated just a short drive away from popular attractions like University of Phoenix Stadium and Wildlife World Zoo, Windmill Suites Surprise, Ascend Hotel Collection offers a central location for your stay.

Comfortable Accommodations
Enjoy a cozy stay in our pet-friendly hotel, featuring well-equipped kitchenettes, spacious living areas with sofa beds, and modern amenities such as cable TV and free WiFi.

Great Amenities
Relax and unwind with our outdoor pool, hot tub, and on-site fitness centre. Start your day with a delicious hot breakfast, borrow books and board games from the lending library, and take advantage of our laundry facilities and free parking.

Experience comfort and convenience at Windmill Suites Surprise, Ascend Hotel Collection. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1024 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
C
CLAUDIA ELIZABETH • solo_traveller • mx
9
Cons:

Le falta un poco mas de limpieza

2026-08-07 • via Nuitee
T
Tiffani • family_with_children • us
8
2026-07-22 • via Nuitee
A
Aleta • solo_traveller • us
10
2026-07-21 • via Nuitee
G
Gregg • couple • us
7
Overall a great experience and look forward to going back
Pros:

Room, comfort, breakfast, location were all great!

Cons:

The pool and hot tub were in very sad shape. They were not clean and the pool plaster had huge holes in it which left gravel like material all over the bottom of the pool.

2026-07-20 • via Nuitee
J
Jaimez • family_with_children • us
4
2026-07-19 • via Nuitee
H
Heather • family_with_children • us
7
Pros:

Breakfast was great

Cons:

Odor in hallways and stairwell

2026-07-19 • via Nuitee
M
Margrit • couple • de
10
Ein bisschen wie im Paradies!
Pros:

Dieses bezaubernde Hotel hat unsere Erwartungen absolut übertroffen. Die Suite, die wir bewohnten war sehr geschmackvoll und gemütlich ausgestattet mit einer kleinen Kochnische. Es war extrem ruhig rundherum, das Frühstück typisch amerikanisch mit Bacon und Rührei und vor allem der wunderschöne Garten mit dem dazugehörenden Teich incl. Springbrunnen waren sowohl Morgens als auch Abends (dann angestrahlt) ein richtiger Entspannungsherd.
Auch das gesamte Personal war stets freundlich, hilfsbereit und zuvorkommend.
Wir kommen wieder!!!!!

Cons:

Die W-Lan! Sie funktionierte leider innerhalb der Suite überhaupt nicht.
Da wir aber eine SIM-Card ohne GB-Begrenzung hatten, war das, für uns zumindest, kein großes Problem.

2026-07-17 • via Nuitee
C
Charlie • extended_group • us
5
2026-07-15 • via Nuitee
N
Nicole • family_with_children • us
1
Terrible stay
Pros:

Location

Cons:

There were bugs crawling on the beds and in the couch beds. We switched rooms and the second had black bugs and false eyelashes on the floor. Laundry was not maintained. Floors dirty, machines not working properly. No one answers the front desk phone or is ever at the desk. Breakfast was terrible not edible. Pool was cloudy like it’s not cleaned with stains or rust inside.

2026-07-13 • via Nuitee
M
Megan • family_with_children • us
8
Pros:

Rooms are comfortable, clean and spacious. Lobby area is nice and breakfast is good.

Cons:

Pool and spa need work. Pool wasn't that clean and the spa needs resurfacing.

2026-07-13 • via Nuitee
K
Kathy • family_with_children • us
10
2026-07-11 • via Nuitee
C
Christina • couple • us
10
Comfortable
Pros:

I like the layout of the hotel room

Cons:

The hotel doors are not sound proof like at all. So as I was going into our hotel room, I can hear everything going on in our neighbors’s hotel room.

2026-07-10 • via Nuitee
M
Melinda • extended_group • us
9
2026-07-08 • via Nuitee
M
mastin • solo_traveller • us
8
Pros:

Right where I needed to be.

2026-07-03 • via Nuitee
D
Dayana • solo_traveller • us
10
2026-07-03 • via Nuitee
V
Victoria • family_with_children • us
10
2026-07-02 • via Nuitee
L
Ladetra • couple • us
10
2026-06-30 • via Nuitee
L
Ladetra • solo_traveller • us
8
2026-06-30 • via Nuitee
C
Comstock • solo_traveller • us
4
Pros:

Size of room, location to family.

Cons:

Paper thin walls, pool filthy couldn't use

2026-06-29 • via Nuitee
D
David • solo_traveller • us
7
2026-06-27 • via Nuitee