The Berkeley Richmond, Outset Collection by Hilton

Hotels
8.6 (921 reviews)
1200 East Cary Street , Richmond , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Comfortable beds
Beautiful location
Cons:
Cleanliness issues
Amenities lacking
Noise from construction

Categories

Cleanliness
6.63
Several issues reported regarding uncleanliness and maintenance.
Service
10
Exceptional staff interactions noted consistently across reviews.
Location
9.6
Perfect location with easy access to local attractions.
Room Quality
8.64
Rooms noted as comfortable; some mentioned ongoing renovations.
Amenities
8.09
Limited amenities reported, like missing hair dryer and fridge.
Value for Money
9.62
Good value for the quality of stay, despite some minor issues.
Food and Beverage
7.58
Limited food options during stay; restaurant not open for brunch.
Overall Experience
8.63
Generally pleasant stay, marred by cleanliness and minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:02

Property Description

Luxurious Accommodations

Discover elegance and comfort at The Berkeley Hotel in Richmond, Virginia. Each guest room is adorned with cherry wood furnishings and offers modern amenities such as a flat-screen TV and coffee making facilities.

Convenient Facilities

Experience convenience with our business center, valet parking, and laundry services. Stay connected with free Wi-Fi access and take advantage of our partnership with the nearby fitness club for a rejuvenating workout session.

Prime Location

Situated in the heart of Richmond's city center, our hotel is just a short stroll from the iconic Virginia State Capitol and the intriguing Museum of Edgar Allen Poe. Explore the vibrant surroundings or unwind in the comfort of our upscale accommodations.

Book your stay at The Berkeley Hotel today and indulge in a memorable experience in Richmond.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 921 reviews
Cleanliness: 6.63
Service: 10
Location: 9.6
Room Quality: 8.64
Amenities: 8.09
Value for Money: 9.62
Food and Beverage: 7.58
Overall Experience: 8.63
V
Viktoria extended_group us
10
Loved it!
Pros:

Decor/style-and Brand new! Location was excellent

2026-08-26 via Nuitee
S
Salmeron couple br
8
2026-08-17 via Nuitee
J
Jackie family_with_children gb
10
2026-08-15 via Nuitee
K
Karen family_with_children us
10
Impeccably clean hotel
Pros:

The hotel was very clean and the dark wood in the lobby kept with the historical look of Richmond. Alfreda, the front desk clerk was very friendly and took very good care of us. She went above and beyond to make sure we had everything we needed. The rooms were impeccably clean and well appointed. Would definitely recommend.

Cons:

Mattress on sofa bed left a little to be desired but that is the only thing.

2026-08-10 via Nuitee
A
Amy couple us
10
wonderful stay in an ultra modern hotel with a very friendly staff!
Pros:

friendly, helpful staff
the room was spacious, clean and beautifully designed
comfortable beds and giant windows (with blackout shades!)

Cons:

nothing!

2026-08-09 via Nuitee
A
Anne couple us
9
2026-08-05 via Nuitee
1
1487678 Solo travel Washington DC, District of Columbia
6
Meh
Pros:

Very mid hotel. Located in pretty dead area of downtown. Literally no amenities at hotel. Not sure how this even is a Hilton brand. Zero benefits for gold status. Rooms decent, appear to be recently updated, but fairly cheap finishings likely to deteriorate quickly.

2026-07-24 via Tripadvisor
T
tiag180 Couples United States
10
5 STAR Service
Pros:

My boyfriend and I stayed here for one night. The room was clean, spacious, and the bed was extremely comfortable. We both slept well! The hotel is also situated in a great location as there are a number of restaurants nearby. Overall, the best part of the stay was the excellent service I received from Starlett. She went out of her way to ensure we were comfortable. She has a great personality. So, interacting with her was a positive experience. I will definitely stay at this hotel in the future!

2026-07-13 via Tripadvisor
J
JessieJessGreen Family
10
Stop OTW to Philly!
Pros:

We stayed here one night otw to Philly! We had a 2 bed terrace room. It was beautiful! The room and bathroom and clean and tidy.
My only complaint is that the bed wasn’t as comfortable as other beds I’ve slept in Hiltons around the country.
The valet parking made it easy to tip through the app!

2026-07-03 via Tripadvisor
G
GLS8322LakeWorth Family Lake Worth, Florida
10
The Berkeley Hotel - Richmond VA
Pros:

Our stay was excellent. Our room was outstanding and beautifully decorated. The renovation at the Berkeley Hotel was done with beautiful taste. The service was and a huge shout out to Cliff.

2026-06-28 via Tripadvisor
D
D2975YOsues Business
10
Great hospitality
Pros:

Cliff pointed me to a great breakfast at the urban farmhouse while their breakfast place was not available. Appreciated the kindness.

2026-06-25 via Tripadvisor
S
Sightsee37877301460 Solo travel Lafayette, California
10
Hotel was fantastic - thanks to Cliff!
Pros:

If you’re staying here, I hope Cliff is working valet during your stay!
I was in town for a meeting and Cliff absolutely made my stay. From the moment I arrived, he was welcoming, funny, and incredibly personable. He has a way of making every guest feel like a VIP, and his sense of humor had me smiling every time I came and went.
Beyond being professional and efficient, Cliff brought so much positive energy to the hotel experience. And yes, it doesn’t hurt that he’s exceptionally easy on the eyes!
The rooms are beautifully updated with all of the amenities. The new Parlor restaurant wasn’t open yet so I’ll definitely be coming back. Hopefully Cliff will be working :)

2026-06-14 via Tripadvisor
U
U9932VYrachelk Family
10
Great location and customer care
Pros:

Great location and fantastic staff, especially, Starlett, who went out of her way to make it a memorable stay.

2026-06-08 via Tripadvisor
J
johndickersonj Family
10
Valet
Pros:

Arkeem is absolutely amazing, he did such an amazing job with helping me and my family even volunteer to grab our bags. Wonderful customer service outstanding.

2026-06-04 via Tripadvisor
M
MoMonti35 Business
8
Great experience!
Pros:

Cliff was incredible — such an awesome start to our day with his humor and kind disposition. Rooms are lovely and looking forward to coming back!

2026-05-28 via Tripadvisor
D
Diane couple us
9
Great location! Nice comfy room ! Very friendly staff!
Pros:

Nice room! Comfortable bed. Large, clean bathroom.

Cons:

Not much of a lobby. No bar/ restau. I found the heating system noisy. I tried to lower the fan, thinking maybe that would make it quieter, but couldn’t figure out how.

2026-05-27 via Nuitee
D
daniela solo_traveller de
9
2026-05-24 via Nuitee
B
briancR4823XA Solo travel
10
Review of valet Cliff
Pros:

This is only a review of the valet Cliff he was very friendly and courteous and did a good job today.

2026-05-21 via Tripadvisor
E
Explorer39936047403 Business
10
Valet
Pros:

Cliff at the valet stand was great!

2026-05-20 via Tripadvisor
G
G8864QRfredc Family
10
Courteous Service from Chris and Ellias
Pros:

Valet experiences with Chris and Ellias was great. Courteous, both willing to help with luggage and assisting my wife in and out of the car.

2026-05-16 via Tripadvisor