The Courthouse Hotel, an Ascend Collection Hotel

Breafast area was too cold, a/c was just ok for the room, and entrance is a bit interesting. The court house is surounded by a hospital on 3 sides.
Expected a lake view but, nope.

Renovation to hotel rooms made it feel like you were in an office building still

Breakfast poor. Oatmeal was at least a day old. Fruit was reused all three days we were there. Average. Like a super 8.

Pillows were old and my pillowcase had mascara on it. Not mine!

No one came to clean room on first day. Nothing. No tidy up. Asked them have someone come the next day.

No one seemed to know what they were doing and super slow.

We were put in basement. No view.

No where to visit with guests.

Disappointed.

No one cleaned the room. Usually someone makes the bed, refills the tea and coffee, empties the garbage.

Staff seemed disorganized.

Ns etions au sous sol, d'anciennes caves transformées en chambres,.pas de fenêtre, un vasistas donnant sur une soufflerie qui a alterné.grondements et silence toute la nuit, impossible de dormir ! Tâches d'humidité au plafond...
Petit déj maigrichon, peu de choix et de produits frais, ns sommes partis après une nuit alors que ns en avions réservé deux, en payant 32 CAD pour le dedit.

I didnt like it was more then the Hilton with less. We felt like we got transported back into the eairly 2000s. We couldnt hook our phone up to the TV it was all satellite. There was one vending machine and it was empty. When we entered I felt like I was disturbing the front staff. I had breakfast included. Said we could have it in the room. I wasnt told a time or given a menu. And I was afraid to bother anyone to ask. So we didnt bother. It says its a 4 star hotel and its not at all. With what was on the site and Google. I was very disappointed. I thought it was going to be a cool experience but it wasnt. After driving from Edmonton, it was a place to sleep. Not worth 300$ plus my pet fee.

area around hotel is rundown.

The Price of course. But that goes for any hotel these days since 2021-23 massive 50% increase across the industry.

We were given a room on the "lower level". I would call it as in the basement. The first morning we went to the breakfast room at approx 7:20 am. It opens at 7 am. Several people in the room and no scrambled eggs left! We had to wait for another batch. Limited food selection. Trash can in the breakfast room was overflowing as soon as we got there.
My wife spotted a bug in the bathroom the first night. I checked under the vanity and an absolute mess underneath. A face cloth, a toilet paper center cardboard, fluff and dust. At 3 am I used the bathroom and spotted 3 more bugs and trapped them under a soap dish. I took pics of course. for mgmt to see. Second day the hotel removed the debris under the vanity but did not vacuum or dust anything underneath. Note that we were given 2 options: a small discount payment with assurance the room would be cleaned or move to another room on the same level. We chose to stay in the room rather than gather up all our belongings and move. We would have preferred a cleaner room and on an upper floor instead of the discount. On the last day, there was no shortage of food in the breakfast room, so an improvement.

My first room was pretty dirty. The only room they could switch me to didn’t have air conditioning but because the window opened, it stayed cool with the breeze.

AC was not working. Told me the morning off.

Room 8005 is directly below the breakfast room. The noise woke me up at 7am and continued throughout breakfast

We were originally put on a 3rd floor room but once I confirmed we had a dog and we were charged 39$ for the dog our room was changed to the basement into an accessible room - which was awful - it had basement windows looking onto tires of cars in the parking lot plus a really long hall in a right angle to the bed ….. and the room was cold - for 230 $ plus 39 for the dog really not acceptable