citizenM Zürich

Nichts

Given the extreme heat wave we switched to this hotel as they advertised air conditioning. But in reality they have climate control, which means that they control the temperature of all the rooms. Inside the room, they make you believe you can lower temperature down to 16 degrees but in reality changing room temperature doesn’t matter. So the hot from made it hard to sleep. Manager offered to change room temperature but didn’t help. Some rooms hotter than others.
When I complained to manager he said he couldn’t offer any concessions for hot room since we booked on booking.

Le problème est le positionnement du lit qui oblige à ramper pour y entrer ou à passer par dessus l'autre personne
Le lit n'est accessible que d'un seul coté et c'est très gênant. Les toilettes et la douche dans la chambre,
ainsi que le petit lavabo ne sont pas fonctionnels en présence d'une autre personne. Même dans une chambre pour deux la pudeur peut demander un peu d'intimité.

hacia mucho calor, y no habia AC

We checked in and were told there was an "event for the next two nights, loud music until 11p." This was a total lie. The property is right next to a music venue, which, as far as we can tell, hosts large outdoor concerts every Thursday, Friday, and Saturday until midnight. The noise is so loud it shakes the windows. It is unbearable. We dealt with this for four of our eight nights there. So (1) it wasn't an event, (2) it wasn't limited for the next two nights, and (3) it wasn't over at 11p those nights.

Housekeeping was a chore. We are familiar with the citizenM model on the tablets, and the locked cadence for "full cleans." Housekeeping skipped us the day of our first full clean - did not change sheets, empty the trash, clean the floors, nothing. We called the desk, they sent someone up just to take out the trash and said we would get a full clean the next day. Returned the next afternoon to the same situation. It took three days just to get our room cleaned appropriately.

In addition, we had three rooms. One room the aircon was not appropriately functioning AT ALL and continued to get hotter throughout the stay. Staff dismissed our concerns and never fixed the issue.

1 The bed was against the walls & window making it uncomfortable to climb. The room ac was leaking water, but as soon as we complained to the front desk, the issue was resolved. 3. The fridge in our room 416 was dirty & not working. We complained to the front desk but the fridge still wasn’t repaired & cleaned. We were there during a heatwave & would have liked to use the fridge.

We checked in and were told there was an "event for the next two nights, loud music until 11p." This was a total lie. The property is right next to a music venue, which, as far as we can tell, hosts large outdoor concerts every Thursday, Friday, and Saturday until midnight. The noise is so loud it shakes the windows. It is unbearable. We dealt with this for four of our eight nights there. So (1) it wasn't an event, (2) it wasn't limited for the next two nights, and (3) it wasn't over at 11p those nights.

Housekeeping was a chore. We are familiar with the citizenM model on the tablets, and the locked cadence for "full cleans." Housekeeping skipped us the day of our first full clean - did not change sheets, empty the trash, clean the floors, nothing. We called the desk, they sent someone up just to take out the trash and said we would get a full clean the next day. Returned the next afternoon to the same situation. It took three days just to get our room cleaned appropriately.

In addition, we had three rooms. One room the aircon was not appropriately functioning AT ALL and continued to get hotter throughout the stay. Staff dismissed our concerns and never fixed the issue.

Location next to night club mean rooms will have noise on weekends. AC doesn’t really cool. It’s more like ventilation. Rooms need deep cleaning. Floors are stained.