DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1607 reviews)
237 South Broad Street , Philadelphia , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Unorganized service
Dissatisfaction with food

Categories

Cleanliness
7
Multiple mentions of unclean rooms and poor hygiene practices.
Service
8.5
Some staff were friendly, but there were significant complaints regarding unorganized service and rudeness.
Location
10
Consistently praised for its excellent location.
Room Quality
7.5
Complaints about room assignment not matching booking and old room appearance.
Amenities
8
Some amenities were lacking, including breakfast options and operational hours.
Value for Money
8
Considered moderate with several complaints about service value.
Food and Beverage
6
Negative feedback on food quality and service; overpriced buffet.
Overall Experience
9
General sentiment was a mix of positive for location, but overall dissatisfaction with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1607 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
G
Gabor • solo_traveller • hu
8
2026-05-23 • via Nuitee
E
Elizabeth • couple • us
9
I would return.
Pros:

Location was great. Check in was very slow.
Lobby is nice.

Cons:

check in - staff too few.

2026-05-23 • via Nuitee
E
Erik • family_with_children • us
7
We enjoyed the location and the room was good.
Pros:

Great location.

Cons:

Room was dated, water faucet dripping, tub stained by rust I think. A/C nice but loud.

2026-05-22 • via Nuitee
N
Nelson Daniel • solo_traveller • ar
7
No llegaria a ser un hotel 3 estrellas
Pros:

Amplitud

Cons:

Presión de agua bajo y baño con poco mantenimiento

2026-05-21 • via Nuitee
P
Pablo • family_with_children • ec
9
Un hotel más bien caro, pero de alto nivel. Es para volver a utilizarlo.
Pros:

Habitación muy cómoda
Ubicación excelente

2026-05-21 • via Nuitee
E
ELOINA • extended_group • pr
8
Pros:

The location.

Cons:

There’s no shower gel. I request it and don’t receive it.

2026-05-20 • via Nuitee
T
Tekla • extended_group • de
8
2026-05-19 • via Nuitee
J
Janis • solo_traveller • de
7
Pros:

In the middle of the City.
Great View from the Room Windows

Cons:

Pool closed since March 2026.

2026-05-17 • via Nuitee
B
Barbara • couple • us
10
2026-05-16 • via Nuitee
P
Patty • solo_traveller • us
9
Pros:

Quality facility, staff and services

2026-05-15 • via Nuitee
C
Cassie • couple • us
10
2026-05-15 • via Nuitee
I
Irish • family_with_children • us
9
convivence location and breakfast were excellent.
Pros:

corner room with a great view

Cons:

there was a ball of hair on the bathroom floor

2026-05-14 • via Nuitee
V
Valerie • solo_traveller • fr
10
2026-05-12 • via Nuitee
D
Dakota • extended_group • us
10
2026-05-11 • via Nuitee
B
brooke • family_with_children • us
4
Not sure I would stay again, but property was clean.
Pros:

The hotel was very clean, staff was friendly and it was a great location.

Cons:

Sadly, what gives it a low rating was how a situation of loud guests was handled. We were up until 3am, listening to security fight with guests who were being too loud. They can up 3 times banging on their door, and the people continued to fight with staff. They should’ve been kicked out of the hotel, instead of being aloud to argue. We came along way, to not sleep all night. It was very disappointing. Shower was also broken.

2026-05-11 • via Nuitee
N
Norma • solo_traveller • us
8
Good choice in the middle of downtown and is walkable to so many sights, restaurants, etc...
Pros:

View of Broad Street; good lighting.

Cons:

Facility is a little dated, but the comfort and location are the best attributes.

2026-05-09 • via Nuitee
D
David • solo_traveller • gb
3
Pros:

Location

Cons:

Advertised as having a swimming pool and arrived to find out it was closed permanently. One of the main reasons I booked the hotel.

The breakfast was not of good quality and when ordering not from the buffet took too long.

The rooms are out of date, the shower handle was hard to use, and overall the hotel needs updating, or the price lowering!

2026-05-09 • via Nuitee
D
David • family_with_children • us
4
Would avoid hotel next trip
Pros:

Location

Cons:

Check in was a 20 min wait bc only one person checking people in. I left the line after 20 mins. Came back an hour later and line was longer. 25 min line to check in now. Room was clean but toilet ran all night. I had to get up and fit it every time it was used all night long. I think this was a known problem n. Someone was complaining about it and switched out of a room while I was in check out line. Instead of fixing it, they reassigned the room to us. I complained the next morning and got 5000 points. I don’t feel this was a fair compensation. The room was expensive and didn’t deliver a good nights sleep.

2026-05-09 • via Nuitee
T
Toyin • family_with_children • us
9
2026-05-08 • via Nuitee
C
Cypresshill • solo_traveller • us
10
Pros:

Mona - the front desk made my check in very spotless. She has great customer service and is honest.

Cons:

None so far

2026-05-08 • via Nuitee