DoubleTree by Hilton Hotel Philadelphia Center City

Hotels
•
Doubletree by Hilton
8 (1575 reviews)
237 South Broad Street , Philadelphia , US
+1 215-893-1600

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location / walkable to attractions
Friendly, accommodating staff
Clean property and walking areas (reported by several guests)
Good breakfast and warm check-in cookies
On-site bar with knowledgeable staff
Attached garage parking / convenient parking availability
Nice, comfortable property and large rooms (reported)
Cons:
Parking charges and disputes about garage tickets
Some stays reported no breakfast included
Rooms with maintenance issues (cracked sink, loose mirror, shower rod problems)
A/C problems (stuck temperature / uncomfortable)
Pest reported (rat in a room)
No microwave in rooms
Slow service at the bar in at least one instance
Some guests found price/value poor or expensive
Housekeeping entering rooms unannounced
In-room fridge/toilet malfunctions and lack of luggage carts

Categories

Cleanliness
7
Generally praised in several reviews (clean streets, property and rooms), but there are serious cleanliness issues reported (a rat in a room, unannounced housekeeping entry) that lower the score.
Service
9.5
Staff frequently described as friendly, accommodating and helpful; front desk and hostess singled out positively. Some service misses (housekeeping entering unannounced, slow bar service) but overall service sentiment is very strong.
Location
9.5
Consistently highlighted as excellent across multiple reviews and languages — walking distance to city attractions, near stadiums and good transport links.
Room Quality
6
Multiple reports of room problems: cracked sink, precarious mirror, shower rod issues, A/C stuck at fixed temps, malfunctioning fridge, older room style — several guests had significant room-quality complaints.
Amenities
8.5
Positive mentions: warm check-in cookies, on-site bar, attached garage parking. Negatives: no microwave in rooms, limited in-room amenities for some guests, parking fees apply.
Value for Money
6.5
Several guests called the hotel costly/very expensive and complained about extra charges (parking) and missing inclusions (no breakfast or microwave), reducing perceived value.
Food and Beverage
9
Breakfast and lobby treats (cookies) were praised and described as great; on-site bar and staff were commended although one report noted slow service on a bar order.
Overall Experience
8
Mostly positive stays due to location, staff and breakfast, but offset by occasional serious issues (pest, room defects, unexpected charges) resulting in a solid-but-not-perfect overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Central Location
Situated in the heart of Philadelphia, DoubleTree by Hilton Hotel Philadelphia Center City is conveniently located near iconic landmarks such as the Liberty Bell and the Pennsylvanian Convention Center.

Dining Options
Indulge in a delightful culinary experience at Balcony Restaurant, offering a choice between a buffet spread or a delectable a-la-carte breakfast. For a more casual setting, visit the Standing O restaurant, a cozy bistro and bar serving up mouth-watering dishes.

Relaxation and Recreation
Unwind and recharge at the indoor pool or maintain your fitness routine at the well-equipped fitness centre. With room service available, you can enjoy ultimate convenience during your stay at our hotel.

Ready to experience the best of Philadelphia? Book your stay at DoubleTree by Hilton Hotel Philadelphia Center City now!

Important information:

Please note, guests must be 21 years or older to check-in to the hotel.

Please note, guests cannot book more than 9 rooms at the property, reservations may be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1575 reviews
Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 8
M
Marona • couple • us
10
Great! My son and I enjoyed our stay
Pros:

Every thing! Our hostess was amazing, as was the location, cleanliness and value

Cons:

N/A

2026-10-28 • via Nuitee
G
GLORIA CECILIA • couple • co
7
Amplia habitación, buena ubicación. Muy costoso
Pros:

Ubicación

Cons:

Precio

2026-10-28 • via Nuitee
S
Sydney • couple • us
8
2026-10-28 • via Nuitee
B
Barbara • family_with_children • us
10
it was great until the morning of checkout. the housekeeper staff entered my room without announcing
Cons:

the charges for parking, no breakfast provided

2026-10-28 • via Nuitee
R
Reth • couple • us
4
2026-10-26 • via Nuitee
M
Mark • couple • us
10
2026-10-26 • via Nuitee
W
Williams • couple • us
10
2026-10-25 • via Nuitee
R
Rie • couple • us
5
2026-10-21 • via Nuitee
B
Brandon • family_with_children • us
8
2026-10-19 • via Nuitee
J
Juanita • extended_group • us
9
2026-10-17 • via Nuitee
J
Jay • extended_group • us
9
A nice place to stay
Pros:

Nothing bad to say. This is a really nice place with a great staff.

Cons:

There isnt anything bad to say.

2026-10-16 • via Nuitee
M
Mohammed • couple • sa
6
2026-10-16 • via Nuitee
J
Jesica • solo_traveller • us
10
Would definitely stay again. Staff were friendly and breakfast was great.
Pros:

Clean, staff were nice, breakfast was good

Cons:

N/a

2026-10-14 • via Nuitee
K
Kiana • couple • us
6
Decent nothing more nothing less
Pros:

Good location with attached garage parking

Cons:

Older room style. A/C either stuck at 68-70 nothing more or less making it either very cold or very hot if the fan isn’t running. Alarm clock kept going off but was unable to be unplugged

2026-10-14 • via Nuitee
A
Antonio • solo_traveller • us
10
2026-10-13 • via Nuitee
J
Jing • solo_traveller • us
1
2026-10-12 • via Nuitee
D
Dennis • couple • us
8
2026-10-12 • via Nuitee
J
Jing • solo_traveller • us
1
A RAT in the room!!! Even it’s 10th floor.
Cons:

There was a rat in the room!

2026-10-12 • via Nuitee
U
Ulrike • extended_group • fr
8
2026-10-12 • via Nuitee
L
Lisa • extended_group • us
10
2026-10-12 • via Nuitee