Comfort Suites Outlet Center

Hotels
•
Comfort Suites
8.2 (801 reviews)
890 Brevard Road , Asheville , US
+1 828-665-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location with convenient access to dining, shopping and sites
Generally very clean property and modern rooms
Comfortable beds and quiet rooms
Helpful/friendly staff in many cases
Good breakfast (warm, varied)
Pet-friendly facility
On-site parking available
Occasional in-room extras (jacuzzi)
Cons:
Intermittent room maintenance issues (TVs not working, whirlpool not working)
Occasional poor service incidents (rude or dismissive front desk, unresolved hot water)
At least one severe odor complaint in the building
Shower issues (low pressure, shower curtain complaints)
Requests for more towels/toiletries not always met
Phone/remote control or in-room phone line problems
Long waits for a single elevator at times
Breakfast quality could be improved for some guests

Categories

Cleanliness
8
Many guests explicitly called the property and rooms very clean and modern, but there are isolated but serious cleanliness failures (a strong odor resembling cat urine in one report and a missed room cleaning on first day) that lower the score slightly.
Service
7.8
Staff are frequently described as friendly and helpful (assisted with TV, kind front-desk interactions), but there are notable negative service incidents (rude staff reported, front desk dismissive when hot water issue occurred and maintenance not responding) that reduce the overall service rating.
Location
9
Location is repeatedly praised (many mentions of 'great location', convenient access to dining/shopping and sites), making this one of the hotel's strongest attributes.
Room Quality
7.8
Beds and basic room comfort are frequently praised, but recurring room-related issues appear (multiple reports of TV not working, a non-working whirlpool, weak shower pressure, shower curtain complaints, requests for extra towels/soap) leading to a slightly below-top score.
Amenities
8.5
Breakfast, pet-friendly policies, parking, and occasional in-room features (e.g., jacuzzi) are positive points. Some equipment problems (remote/phone issues) are noted but overall amenities are reliable and valued.
Value for Money
8
Several guests describe the property as good value and not too expensive; a few concerns about extra-day pricing and small supply issues (towels/toiletries) temper the rating to around the overall target.
Food and Beverage
8.4
Breakfast is commonly described as good, warm, and varied (eggs, sausage, ham) though a few guests say it could be better; overall F&B is a consistent positive.
Overall Experience
8.1
Most stays are described as good, comfortable, and repeat-worthy (quiet, comfortable beds, friendly staff), but occasional strong negatives (odor causing a guest to cancel stay, unresolved maintenance issues) keep the overall experience from being higher.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Amenities
Indulge in the outdoor pool, fitness center, and daily hot breakfast buffet during your stay at this Asheville hotel.

Cozy Room Features
Relax in rooms equipped with premium TV channels, a sofa bed, microwave, refrigerator, and coffee machine for your comfort.

Convenient Location
Explore nearby attractions like Asheville Art Museum and Biltmore Estate, with downtown just a short drive away.

Book now for a memorable stay at Comfort Suites Outlet Center in Asheville, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Location

Guest Reviews

8.2
Based on 801 reviews
Cleanliness: 8
Service: 7.8
Location: 9
Room Quality: 7.8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 8.1
R
Rickey • couple • us
9
Enjoyed our stay.
Pros:

Location and very clean.

Cons:

N/A

2026-10-29 • via Nuitee
D
Deborah • couple • us
7
2026-10-28 • via Nuitee
A
Ana • family_with_children • us
9
Pros:

Exelente lugar

2026-10-26 • via Nuitee
M
Michael • family_with_children • us
9
Great location
Pros:

The check in staff was great. Also it was a great location with plenty of options around to eat and shop

Cons:

We didn't have any hot water to take showers on the last day of our stay. And when called the front desk to try to get a resolution. The only thing suggested that she would get maintenance which never showed. And when we checked out she just dismissed us and said that it wasnt anything that she could do since we booked through a third party. Im very displeased with that. Because it ruined the rest of our day.

2026-10-26 • via Nuitee
M
Melanie • family_with_children • us
8
Pros:

Location and breakfast

Cons:

Price for an xtra day. Getting more soap, toliet paper, cups, and towels

2026-10-25 • via Nuitee
A
Aixa • solo_traveller • pr
7
Pros:

I stayed 2 nights. Breakfast was good, check-in was easy. Room tv had issues and the front desk guy was very kind and helped us changing the tv. Surroundings were clean, room very comfortable. Calm environment and very pet friendly.

Cons:

First day, they did not clean the room.

2026-10-24 • via Nuitee
A
Angela • couple • us
7
The only that I wasn’t not pleased with and it had to be with the communication with booking.com and the Comfort Inn &am
Pros:

Convenience , Friendly Staff

Cons:

N/A

2026-10-24 • via Nuitee
A
Angel L. Alicea • couple • us
7
Pros:

excellent breakfast
excelent location

Cons:

issue with tv and remote control
the phone line room was not working

2026-10-21 • via Nuitee
M
Melissa • couple • us
10
Staff were friendly and helpful . Great place to stay.
Pros:

The property was very clean.

2026-10-18 • via Nuitee
D
Darrell • solo_traveller • us
10
I stay often and I can count on the service being good
Pros:

Parking is good,room bed

Cons:

Tv programming,internet service

2026-10-17 • via Nuitee
E
Elizabeth • couple • us
8
We would stay again
Pros:

The property was clean and beds were comfortable. Breakfast was predictable but tasted good and kept warm.

2026-10-16 • via Nuitee
H
Hartwiger • solo_traveller • us
10
2026-10-15 • via Nuitee
M
Margaret • couple • us
9
Pros:

Very clean and modern

2026-10-14 • via Nuitee
D
Diane • solo_traveller • us
10
2026-10-13 • via Nuitee
K
Kaylene • couple • us
2
2026-10-13 • via Nuitee
K
Kourtney • couple • us
8
2026-10-11 • via Nuitee
D
Danielle • family_with_children • us
1
Cons:

Staff is VERY RUDE

2026-10-10 • via Nuitee
L
Lindsay • family_with_children • us
8
2026-10-07 • via Nuitee
D
Dobbs • couple • us
8
Pros:

Breakfast

Cons:

Had a shower curtain on the shower!

2026-09-16 • via Nuitee
C
Christopher • solo_traveller • us
10
Excellent lodging at value prices
Pros:

The Jacuzzi in my room as well as the friendly staff.

2026-09-12 • via Nuitee