Great Southern Hotel Melbourne

Hotels
7.9 (16846 reviews)
44 Spencer Street , Melbourne , AU
+61 3 9629 6991

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Value for money
Cons:
Noise disturbances
Cleanliness issues
Poor room condition

Categories

Cleanliness
6.79
Multiple comments indicated issues with dirt and mould, including stains in the bathroom and dusty conditions.
Service
8.76
Friendly staff were mentioned positively, but some issues were noted about responsiveness to noise complaints.
Location
9.3
Great location highlighted in several reviews for its convenience and proximity to major attractions.
Room Quality
6.75
Many reviewers expressed dissatisfaction with room conditions including noise and lack of air conditioning.
Amenities
7.28
Basic amenities were provided but with significant issues reported regarding air conditioning.
Value for Money
8.24
Some guests felt they got good value, although others mentioned the high costs relative to the experience.
Food and Beverage
8.79
Dining options were highlighted as good with a variety of food available.
Overall Experience
7.26
Some guests enjoyed their stay while others were disappointed by various issues, resulting in a mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 00:30

Property Description

Vintage Interior Decor
The Great Southern Hotel Melbourne, located opposite Southern Cross Station, boasts vintage interior décor that adds a touch of charm to your stay.

Convenient Location
Situated just a 10-minute walk from Crown Casino and Etihad Stadium, this hotel offers easy access to Melbourne's popular attractions, making it an ideal choice for travelers looking to explore the city.

Upgrade Notice
Please note that from October 2023 to April 2024, the hotel will be undergoing a major lift upgrade project. While this may cause some inconvenience, rest assured that the management is working to enhance the property for your future comfort.

Book your stay at the Great Southern Hotel Melbourne for a delightful blend of vintage elegance and modern convenience.

Important information:

All guests must sign the property’s T&C.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.

Please note that there is a non-refundable 2.0% credit card fee when you pay with a Mastercard, Visa, UnionPay, American Express, Diners Club or JCB credit card.

Early check-in is available for an additional AUD 30 from 10:00 only and is subject to room availability.

Late check out is available for an additional AUD 35 up until 13:00, day use rate applies after 13:00. Please notify reception by 10:00 on your check out date if you require a late check out.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

We offer our Great Sunrise Breakfast for AUD 20 per person, served daily from 7:00 to 10:30. Each plated serve includes bacon, eggs, sausages, hash browns, tomato, tinned mushrooms, and baked beans (one serve only, no refills). Guests can also enjoy our self-serve selection of toast, cereal, canned fruit, fresh seasonal fruit, mini croissants, pancakes, yoghurt, coffee, tea, and juice.

We would like to inform you that we now offer express check-in and check-out to our guests via kiosks in the hotel lobby. Please feel free to ask our friendly staff upon arrival if you need assistance.

Housekeeping service is available for an additional charge of AUD 20.

The maximum vehicle height for parking at this property is 195 cm. Taller vehicles cannot park here.

Parking is available for AUD 30 per night.

Parking is subject to availability due to limited spaces.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

7.9
Based on 16846 reviews
Cleanliness: 6.79
Service: 8.76
Location: 9.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 7.26
D
Debra • couple • au
7
Pros:

Liked that it's close to the train station & airport bus terminal

Cons:

Didn't like the rain coming into the atrium - a bit odd and slippery

2026-10-31 • via Nuitee
A
Alison • solo_traveller • gb
8
Great- fabulous access to everything in Melbourne
Pros:

Very friendly reception staff

Cons:

The noisy air conditioning

2026-10-31 • via Nuitee
M
Mark • extended_group • au
10
Will recommend to friends
Pros:

Breakfast great with friendly staff, from checking in to checking out

Cons:

Could not fault anything

2026-10-31 • via Nuitee
B
Bradley • extended_group • au
8
overall very happy with everything, clean, friendly staff and perfect location
Pros:

Great location
Staff were fantastic

Our room that we were initially allocated had a great bathroom with walk in shower, but when we got to the room the Ozone machine was still on and running!
We had to be allocated another room, and the bathroom was a lot less quality with bath/ shower combo

But overall very happy with everything, clean, friendly staff and perfect location

Cons:

The bathroom as above with the old bath/ shower combo

Just the issue we had with the first room with the ozone machine still running

2026-10-31 • via Nuitee
G
Giri • solo_traveller • np
7
2026-10-31 • via Nuitee
K
Kim • family_with_children • au
8
My favourite place for a short stay with kids in Melbourne, travelling by car or train and tram.
Pros:

large room, comfy beds, well decorated, the best location for train travel.

Cons:

Shower over bath was cramped and slippery, lucky they had grab bars.

2026-10-31 • via Nuitee
G
Gennaro • solo_traveller • au
9
Cons:

No where to dit down and work at ytour computer once you had checked out.

2026-10-31 • via Nuitee
M
Mark • couple • au
7
Ideal location
Pros:

Very convenient location. Sufficient space in the room. Adequate amenities.

Cons:

A bit noisy up to 11pm, but it was Friday night of a long weekend.

2026-10-31 • via Nuitee
A
Ann • couple • au
9
Suited our needs in that close to Crown and Southern Cross station
2026-10-31 • via Nuitee
F
Faye • couple • au
8
2026-10-30 • via Nuitee
B
Barnaby • couple • gb
10
2026-10-30 • via Nuitee
V
valdomero • family_with_children • au
8
we enjoy!
Pros:

good

Cons:

i thought it was a double bed for my family but it will be a separate room.any way thats good.

2026-10-30 • via Nuitee
S
Susan • couple • au
9
Comfortable
Pros:

Comfortable

Cons:

Nil complaints

2026-10-30 • via Nuitee
B
bryce • couple • au
10
2026-10-30 • via Nuitee
R
Rachel • solo_traveller • au
9
Pros:

Location

2026-10-30 • via Nuitee
M
Marina • solo_traveller • ae
5
Great location
Pros:

Excellent location, right next to the station, with all major attractions, shops and restaurants within walking distance. Special thanks to the staff — extremely helpful, polite and genuinely available 24/7 whenever assistance was needed.

Cons:

The room looks fresh and modern in the photos, but in reality it is quite worn and dated. Although reasonably spacious, it didn't feel particularly cosy or clean. Poor soundproofing was another issue. The window faced an internal corridor where people constantly walked past, so I had to keep the curtains closed all the time. As a result, there was almost no natural light or sense of day and night — it felt like staying in a room without a window

2026-10-30 • via Nuitee
C
Claire • couple • au
9
Ideal for an overnight stay!
Pros:

Ideal for a one-night stay after long plane trip. No noise and close enough to the Southern Cross station for continuing our trip home.

Cons:

All good!

2026-10-30 • via Nuitee
K
Keith • solo_traveller • au
10
2026-10-30 • via Nuitee
P
Peter • solo_traveller • au
8
Very convenient for my needs
Pros:

Location to station and great inside restaurant

Cons:

Breakfast not open until 6.30 am

2026-10-30 • via Nuitee
T
Tim • solo_traveller • au
7
2026-10-29 • via Nuitee