The Ultimo

Hotels
•
Independent Collection
8.6 (5101 reviews)
37 Ultimo Road , Sydney , au

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Noise complaints
Inadequate housekeeping

Categories

Cleanliness
7.81
Mixed sentiments were reported, with some complaints about cockroaches and inadequate cleaning during the stay.
Service
9.28
The staff received high praise for their friendliness and helpfulness.
Location
9.32
Multiple reviews highlighted the excellent location near dining and transportation options.
Room Quality
8.27
Generally positive, though some noted issues with bedding and noise.
Amenities
8.3
Basic amenities provided but some concerns about coffee and housekeeping.
Value for Money
8.76
Overall good value noted, especially given the location and room size.
Food and Beverage
8.31
Limited offerings mentioned; suggestions for complimentary coffee arose.
Overall Experience
8.78
High comfort level and overall satisfaction reported by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Modern Accommodation in Vibrant Chinatown District

The Ultimo offers a unique stay in a heritage-listed building dating back to 1911, showcasing Sydney's rich commercial history. With a prime location just minutes away from transportation hubs, guests can easily explore all that Sydney has to offer.

Variety of Room Categories

Choose from 95 rooms spread across seven categories, catering to different preferences - from cozy single rooms to spacious pet-friendly Courtyard rooms. Each room is designed to provide comfort and style during your stay.

Complimentary WiFi and Barista Coffee Station

Enjoy modern conveniences such as complimentary WiFi and a barista coffee station in the lobby, adding an extra touch of comfort to your experience at The Ultimo Hotel. Book now and immerse yourself in the vibrant Chinatown neighborhood of Sydney.

Important information:

Please note there is a 1.5% surcharge when you pay with Visa or Mastercard (including debit cards), Apple Pay, American Express, Union Pay and Diners credit card. Payments made with cash, savings or checking accounts are fee-free.

Please note that The Ultimo requires an AUD 50 credit card pre-authorization, or AUD 200 cash or Eftpos deposit upon check in to cover any incidental charges. A credit card pre-authorization is a freeze placed on your account by your financial institution and is not a debit to the account.

Upon check-out, any outstanding balance owed will be confirmed and debited to the card provided. If the balance is zero the full amount will release back to your account within the next 5–7 working days from your financial institution.

Please note that pets can only be accommodated in the Ultimo Courtyard Rooms.

Covid-19 vaccination record requirement applies to all guests aged 16 years and older. No entry to the hotel unless you can provide proof of full vaccination or a medical exemption

Please note that renovation and maintenance work of the elevators will be carried out from January 14th, 2025 until further notice. During this period, elevators will be unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 38 per day.

Location

Guest Reviews

8.6
Based on 5101 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
C
Clarissa • family_with_children • au
7
Stayed for a weekend-great location
Pros:

Location, clean, high ceilings, lighting, furniture

Cons:

No lock on bathroom door, one elevator, poor TV reception, single room had small steps that is a tripping hazard for an eldery person

2026-06-20 • via Nuitee
S
Sheedy • couple • au
5
Cons:

The room was very small

2026-06-20 • via Nuitee
P
Peter • solo_traveller • au
6
Pros:

Staff were nice

Cons:

Cockroach.
'Upgrade' was to a room with 2 extra beds. As a single traveller why would this be an upgrade and not worse than my booked room. A couch and table would have been an upgrade

2026-06-20 • via Nuitee
T
Tia • extended_group • au
8
2026-06-20 • via Nuitee
S
Susan • solo_traveller • au
8
2026-06-20 • via Nuitee
A
Annie • solo_traveller • nz
8
Pleasant. Would stay again
Pros:

Good location, friendly staff, clean room

2026-06-19 • via Nuitee
M
Monique • solo_traveller • au
9
Quiet, comfortable, good location
2026-06-19 • via Nuitee
D
David • solo_traveller • au
7
2026-06-19 • via Nuitee
J
Jillian • solo_traveller • au
9
2026-06-18 • via Nuitee
M
Mina Bellomo • solo_traveller • au
8
2026-06-18 • via Nuitee
C
Chi Shan • family_with_children • sg
7
Good location, clean and convineniece. Nice staff
Pros:

Location is great. Close to central staton and many restaurant around.

Cons:

However, because it’s a old building, you can hear ppl talking, walking or closing the door from upstairs or next door

2026-06-17 • via Nuitee
Y
Yuka • solo_traveller • jp
7
2026-06-17 • via Nuitee
J
Jennifer • couple • au
9
Good friendly staff
Pros:

Good

Cons:

Close to station

2026-06-17 • via Nuitee
H
HUI YI • couple • au
7
Pros:

位置很不錯👌🏻哪哪都很靠近，就是隔音不好

2026-06-17 • via Nuitee
G
Guillaud • couple • fr
10
Pros:

Hôtel moderne, confortable très bon rapport qualité prix et emplacement parfait très bien desservi en tram ou bus !

2026-06-16 • via Nuitee
H
Helen • couple • au
7
I enjoyed my weekend.
Pros:

Excellent location. Friendly staff. Comfort bed. Clean room.

Cons:

A spa would have been nice.

2026-06-16 • via Nuitee
C
Candice • extended_group • au
7
2026-06-16 • via Nuitee
C
Chris • couple • au
9
Staff were very helpful and provided great local knowledge and recommendations
Pros:

Room was lovely. Close proximity to Central station

2026-06-16 • via Nuitee
B
Breanna • solo_traveller • au
10
Pros:

Great location, the room was comfy and clean
The man on reception for check in was absolutely excellent

2026-06-15 • via Nuitee
L
Lynne • solo_traveller • au
9
Great location. Lovely room. Will be back.
Pros:

Great location. Lovely room although it seemed cold. There were no blankets for the bed in the room. I asked for a blanket and it was delivered.

Cons:

Lack of bowls, plates, knives, forks, large spoons, considering the hotel is surrounded by eating places. And not enough coffee satchets and milk. Should be enough for the length of stay. Three nights- 6 satchets each of coffee and milk. And cold water.

2026-06-15 • via Nuitee