The Ultimo

Hotels
•
Independent Collection
8.6 (5254 reviews)
37 Ultimo Road , Sydney , au
+61 2 9281 5555

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Noise complaints
Inadequate housekeeping

Categories

Cleanliness
7.81
Mixed sentiments were reported, with some complaints about cockroaches and inadequate cleaning during the stay.
Service
9.28
The staff received high praise for their friendliness and helpfulness.
Location
9.32
Multiple reviews highlighted the excellent location near dining and transportation options.
Room Quality
8.27
Generally positive, though some noted issues with bedding and noise.
Amenities
8.3
Basic amenities provided but some concerns about coffee and housekeeping.
Value for Money
8.76
Overall good value noted, especially given the location and room size.
Food and Beverage
8.31
Limited offerings mentioned; suggestions for complimentary coffee arose.
Overall Experience
8.78
High comfort level and overall satisfaction reported by most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Modern Accommodation in Vibrant Chinatown District

The Ultimo offers a unique stay in a heritage-listed building dating back to 1911, showcasing Sydney's rich commercial history. With a prime location just minutes away from transportation hubs, guests can easily explore all that Sydney has to offer.

Variety of Room Categories

Choose from 95 rooms spread across seven categories, catering to different preferences - from cozy single rooms to spacious pet-friendly Courtyard rooms. Each room is designed to provide comfort and style during your stay.

Complimentary WiFi and Barista Coffee Station

Enjoy modern conveniences such as complimentary WiFi and a barista coffee station in the lobby, adding an extra touch of comfort to your experience at The Ultimo Hotel. Book now and immerse yourself in the vibrant Chinatown neighborhood of Sydney.

Important information:

Please note there is a 1.5% surcharge when you pay with Visa or Mastercard (including debit cards), Apple Pay, American Express, Union Pay and Diners credit card. Payments made with cash, savings or checking accounts are fee-free.

Please note that The Ultimo requires an AUD 50 credit card pre-authorization, or AUD 200 cash or Eftpos deposit upon check in to cover any incidental charges. A credit card pre-authorization is a freeze placed on your account by your financial institution and is not a debit to the account.

Upon check-out, any outstanding balance owed will be confirmed and debited to the card provided. If the balance is zero the full amount will release back to your account within the next 5–7 working days from your financial institution.

Please note that pets can only be accommodated in the Ultimo Courtyard Rooms.

Covid-19 vaccination record requirement applies to all guests aged 16 years and older. No entry to the hotel unless you can provide proof of full vaccination or a medical exemption

Please note that renovation and maintenance work of the elevators will be carried out from January 14th, 2025 until further notice. During this period, elevators will be unavailable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 38 per day.

Location

Guest Reviews

8.6
Based on 5254 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
A
Aud Elin • solo_traveller • no
8
2026-07-25 • via Nuitee
P
Pawel • couple • au
10
Pros:

Location is great,staff are helpful friendly and welcoming
Keep doing a fantastic job

2026-07-25 • via Nuitee
S
Shannan • family_with_children • au
9
Pros:

Central location, modern & clean

2026-07-25 • via Nuitee
A
Aud Elin • solo_traveller • no
8
Pros:

Gode senger og fin beliggenhet.

2026-07-25 • via Nuitee
L
Lynette • couple • au
9
Pros:

It was close to everything we wanted to go to . The only problem there was not many places where you could go for breakfast

Cons:

Not close to anything for breakfast

2026-07-24 • via Nuitee
T
Tanya • couple • au
10
Great location and room. Good value.
Pros:

Close to the station, in the heart of the city. Great modern rooms and friendly staff.

Cons:

A balcony would have been nice but it was raining so probably wouldn’t have used it.

2026-07-24 • via Nuitee
H
Holly • solo_traveller • au
8
A great find close to everything!
Pros:

Great location and spacious very clean room.

2026-07-24 • via Nuitee
R
Rachael • solo_traveller • au
6
Perfectly ok for a budget stay close to central.
Pros:

Location and value. Staff were very pleasant and helpful.

Cons:

Could hear some noise in the halls and from other rooms.

2026-07-24 • via Nuitee
A
Arjun • solo_traveller • ch
10
Pros:

The reception person was very polite and helpful

Cons:

Booking.com did not convey my accommodation selection (twin beds) to the hotel.

2026-07-24 • via Nuitee
O
oliver • couple • au
10
2026-07-23 • via Nuitee
J
Jo-Anne • couple • au
7
Pros:

Location
Reception staff great
Housekeeping not so much

Cons:

Housekeeping

2026-07-23 • via Nuitee
R
Rex Billie • family_with_children • au
9
Awesome!!!’
Pros:

Close to market

Cons:

Clean

2026-07-23 • via Nuitee
Y
Yoriko • couple • jp
9
Great location and great stay with pet.
Pros:

Very convenient location with pet friendly. Car park is also available for guests. We loved this hotel and we will be staying again.

Cons:

Nothing.

2026-07-22 • via Nuitee
L
Line Engel • family_with_children • dk
6
Pros:

Super beliggenhed og sødt personale

Cons:

Værelset var ikke ordentlig rengjort. Der var hår i brusekabinen og servicen (glas), var ikke rene.
Derudover var de elektriske installationer gamle og der var svært at finde en stikkontakt til el-kedlen. Vi endte med at koge vand på badeværelset.
Der manglede også synlige stikkontakter til opladning af computer/telefon. Vi fandt dem gemt godt bag sengebordene.

2026-07-22 • via Nuitee
Z
Zara • solo_traveller • au
3
average
Cons:

The room was not very clean, hair on fresh towels, sheets that didn’t fit the bed (too small so the mattress was exposed)

2026-07-22 • via Nuitee
S
Shelley • extended_group • au
9
Cons:

It would be good if there is a desk for a laptop for business travellers

2026-07-22 • via Nuitee
N
Nicole • couple • au
10
The place to stay when in Sydney
Pros:

Location is fantastic!

2026-07-22 • via Nuitee
D
Darryl • extended_group • au
8
Great hospitality, comfortable accommodation, and excellent value. Highly recommended. Would definitely stay again.
Pros:

Friendly and attentive staff, clean and comfortable rooms, excellent facilities, great location and outstanding overall service. The stay was relaxing and exceeded our expectations.

2026-07-22 • via Nuitee
M
Mark • solo_traveller • au
10
2026-07-22 • via Nuitee
M
Maria • couple • au
9
always satisfied
Pros:

location, staff, ease of booking

2026-07-22 • via Nuitee