Renaissance Charlotte SouthPark Hotel

Awful customer service at this hotel. Staff at the reception has no clue what they are doing. Due to a fault from their side, my personal card was charged for expenses that should have been put on my company card. I never authorized this payment: resulted in me having to block my credit card. Was also charged twice for lobby bar bill. Staff and hotel management is negligent, does not respond to calls of emails. Reached out to manager Jezlin countless of times without response. Through Bonvoy I was promised hotel management would reach out, but they never did. AWFUL experience, I do NOT recommend. Do not leave your card info on file here, they will charge without your authorization.

Location is good, but rooms are outdated (especially the suite bathroom). The MLounge breakfast is subpar, as was the restaurant breakfast, but the service was good overall.

After five hours of sitting on a plane , my flight was cancelled. I did an online reservation and arrived at the hotel at one am. My co worker and I were exhausted and Lillian at the front desk was the one bright spot in our travel nightmare . She was so kind and offered us bottled water . She explained where the club breakfast was located and showed us the newly remodeled lobby and dining areas . The hotel is very beautiful and my room was very nice . Again , a big thank you to Lillian and I would definitely stay here again!

Great customer service. Griffin was so helpful with check in and remembered me when I returned to the front desk with a request. So professional and effective. Beautiful hotel and great location too.

What an amazing stay! I spent two nights here, and it was a wonderful alternative to staying downtown. The hotel is tucked away from the hustle and bustle while still offering every amenity you could need. My room was clean, spacious, and very comfortable. I also had dinner at the bar, and the food was excellent.

The highlight of my stay was the exceptional service. Ms. Lillian at the front desk made my early morning check-out such a pleasant experience. Being greeted with a warm "Good morning" and asked if I had enjoyed my stay immediately set a positive tone for the day. She also asked if there was anything else I needed before I left, and her kindness truly embodied genuine Southern hospitality. I also caught her greeting other guests who have stayed before, and to my surprise, she knew them by name.

Check-in was just as impressive thanks to Rakeal. He was welcoming, gracious, and immediately recognized my Bonvoy membership, making me feel like a valued guest from the moment I arrived.

Excellent accommodations paired with outstanding hospitality made this a memorable stay. I would gladly return and highly recommend this hotel.

Riziki was the best so professional and friendly, she needs a raise!

Outstanding customer service from Lun & Trin. They were friendly, helpful and knowledgeable.

The breakfast in the clu lounge was excellent!!! Luna and Erin were attentive, professional, and courteous. They wete amazing!!! Great personalities and they worked very well together.

The front desk agents were very good . Riziki Juan and her bar manager also did a great job helping me enjoy a great breakfast . Made me feel very welcome .

We ate in the restaurant area and Riziki took great care of my business partner and I. The breakfast was amazing and they were able to make accommodations for me as well.

Juan was amazing! Very attentive excellent service! Riziki and Syvie were also great!

I truly appreciated the hospitality of the staff of the Renaissance Hotel, especially my servers for breakfast and lunch, Riziki and Juan. They were very professional and attentive. Thank you for a great dining experience.

Great food and service from Riziki and Juan

My friend and I stayed three nights on the property and everything was great! It’s a beautiful hotel, very clean, wonderful staff who were there to accommodate our needs. The area is great, plenty of shopping and restaurants nearby.