Renaissance Charlotte SouthPark Hotel

The front desk agents were very good . Riziki Juan and her bar manager also did a great job helping me enjoy a great breakfast . Made me feel very welcome .

We ate in the restaurant area and Riziki took great care of my business partner and I. The breakfast was amazing and they were able to make accommodations for me as well.

Juan was amazing! Very attentive excellent service! Riziki and Syvie were also great!

I truly appreciated the hospitality of the staff of the Renaissance Hotel, especially my servers for breakfast and lunch, Riziki and Juan. They were very professional and attentive. Thank you for a great dining experience.

Great food and service from Riziki and Juan

My friend and I stayed three nights on the property and everything was great! It’s a beautiful hotel, very clean, wonderful staff who were there to accommodate our needs. The area is great, plenty of shopping and restaurants nearby.

My wife, Angela, and I recently celebrated our 19th wedding anniversary with a stay at the Renaissance Charlotte SouthPark, and it exceeded our expectations in every way.

A few days before our arrival, I called the hotel to make sure everything was set for our anniversary weekend, which also included attending the Chris Brown concert. Trinity at the front desk answered my call, assured me that everything was in order, and even mentioned that she would be working when we arrived.

True to her word, Trinity greeted us at check-in with a warm smile, made the entire arrival process seamless, helped us with parking, and made us feel genuinely welcomed. Later, she surprised us by personally delivering to our room champagne and snacks in celebration of our anniversary. It was such a thoughtful gesture that immediately made our stay feel special.

As Marriott Elite members, we enjoyed access to the Club Lounge, and over the next few mornings we had the opportunity to interact with Trinity several more times. She wasn't just friendly to us though. She treated every guest with the same warmth and genuine hospitality. She remembered people, started conversations, checked on guests, and always seemed eager to help. It's rare to encounter someone who naturally makes people feel so valued.

When we checked out, Trinity was there once again to wish us a safe trip home. I asked how long she had been with the hotel, and she told me about five months. If she continues providing this level of service, there's no limit to where she can be in the next five years. Marriott has someone truly special on its team, and I sincerely hope they recognize and invest in her because she represents the very best of what hospitality should be.

Beyond the exceptional service, the hotel itself is immaculate. Our room was spacious, comfortable, and filled with natural light. The fitness center was excellent, and the SouthPark location is hard to beat. My wife especially enjoyed taking walks through the beautiful surrounding neighborhoods, which added another relaxing element to our trip. She said this was the only place that we can in when visiting Charlotte. And it was also a straight shot into downtown, where we drove to attend the Usher & Chris Brown concert.

This anniversary getaway created wonderful memories, and Trinity's outstanding customer service played a huge part in that. We will absolutely stay here again and highly recommend this hotel to anyone visiting Charlotte.

This is a great location and very nice hotel. The customer service from the door was impeccable. I arrived early and needed a drink and a bite to eat. Even though they were closing the dining/bar until dinner Riziki and Juan took care of me. I’m forever grateful for their kindness. I will definitely be back for my next visit. Thank you Renaissance Charlotte Southpark!!

Perfect location! 5 mins from the mall and just a short drive from downtown. The breakfast downstairs was wonderful. Riziki, Syvie, Carlos and John were wonderful great hosts and made our dining experience even better.

Awesome stay and service from Rizikie Luna. She made our stay even more memorable with her excellent service and smile

Riziki and Luna made our breakfast experience warm and inviting in the concierge area. Would definitely come back!

Delicious breakfast. Riziki and Luna very efficient and helpful to those who need gluten free options. Very polite and friendly. Great service

It was in a great location and clean! Excellent customer service

Location

Raekwon Snyder like Zack Snyder is an amazing individual who put me on the best food. And encourage me to live a little cause my job paying for it appreciate you brother. He the manyh pay him more please!! I want him here when I return.

I had a friend in Charlotte very ill, and decided to stay at the Renaissance at the last minute. Everyone was very helpful, and would love to come back to stay for fun.

The place is transformed. I like the natural light coming into restaurant. Bright and nice. Service was great by Ravi n Juan. All the staffs were helpful and friendly.

My wife and I stayed at the property for 2 weeks. To our surprise, the hotel had quite a bit of construction going on in the common areas so the amenities available for guests were somewhat limited. We were disappointed and asked to be assisted with switching our stay to another Marriott and we were working with hotel staff to make a transfer to another Marriott property. During this transfer process we met a member of the hotel staff named Trinity. We are writing to complement and let hotel management be aware of the terrific “people skills” exhibited by Trinity. As a result of her caring approach and upbeat attitude regarding helping us work through our issues, we decider to stay the full 2 weeks at the property under construction and we enjoyed the rest of our stay. Thank you, Trinity.