The Maya

Hotels
8 (826 reviews)
700 Queensway Drive , Long Beach , US
+1 562-983-3400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Beautiful waterfront views / great balconies
Close to venues and walking distance to shops/restaurants
Many guests praised friendly and helpful staff
Rooms described as spacious, modern and comfortable
Easy property access / resort-like feeling
Cons:
Overpriced / poor value for money; expensive parking
Noise from a private outdoor party/DJ during stay
Maintenance and bedding issues (feathers in comforter, shower leak, crumbling patio)
Limited restaurant menu
Front desk communication issues (shuttle not mentioned, business center access denied, check-in problems)

Categories

Cleanliness
7.5
Mixed. Several guests praised very clean rooms and helpful housekeeping, but there were notable issues (feathers coming out of a comforter, a clogged sink, and at least one report of a flooded bathroom) that lower the score slightly.
Service
8.9
Mostly positive. Multiple guests call staff friendly, kind, and helpful; restaurant and front desk staff received praise. Some front desk lapses noted (not informing about shuttle, slow/poor handling of noise complaint, refusal of business center access), but overall service sentiment is favorable.
Location
9
Very strong. Many guests cited proximity to venues, waterfront views, and easy walking access to food and shopping as major positives, though parking/tax complaints were mentioned separately.
Room Quality
7.5
Mixed. Rooms are often described as spacious, modern, with great balconies and comfortable beds, but there are reports of maintenance problems (crumbling patio, leaking shower) and bedding issues that lower the score.
Amenities
7.5
Mixed/average. Some conveniences exist (shuttle service is available though not always communicated), but guests reported expensive parking, limited restaurant menu, and at least one denied access to a business center room.
Value for Money
6.5
Below target. Multiple comments call the property overpriced and cite expensive parking and high local taxes, reducing perceived value despite some guests saying it's good for the star/price point.
Food and Beverage
7.6
Slightly below average. Restaurant staff received praise, but the restaurant menu was described as limited by at least one guest.
Overall Experience
9.5
Generally very positive for many guests — described as a 'hidden gem' and 'absolutely wonderful' with repeat visitors — though isolated but impactful negatives (noise from a private party, check-in issues, maintenance incidents) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 826 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 7.6
Overall Experience: 9.5
I
Ivan • couple • de
7
2026-10-31 • via Nuitee
A
Ashli • extended_group • us
10
2026-10-31 • via Nuitee
I
isiordia • couple • us
10
2026-10-29 • via Nuitee
S
Shawndra • couple • us
10
Overpriced
Pros:

The shower and the view

Cons:

The comforter had feathers coming out got in our hair and clothing

2026-10-26 • via Nuitee
S
Stephanie • couple • us
10
Absolutely wonderful
Pros:

Absolutely beautiful property! The staff were so kind the room was super clean. It was literally perfect and we will be back..

Cons:

I loved everything

2026-10-25 • via Nuitee
J
Jennifer • couple • us
5
Would NEVER stay there again and ask if they are hosting private parties during your stay.
Pros:

The proximity to my venue and the friendly staff are the only good things I can say about my stay.

Cons:

The fact that the hotel hosted a private party outside approximately 100 ft from my room w/a DJ from 6-10pm was unacceptable for other hotel guests to have to endure!!!! When I called the front desk they were very matter of fact that yep, the part is from 6-10pm. At 10:05pm I had to the call the front desk to shut them down!!!

2026-10-25 • via Nuitee
A
Angelica • couple • co
8
Pros:

Es demasiado relajante

Cons:

El menú del restaurante es limitado, las almohadas no son tan cómodas

2026-10-24 • via Nuitee
A
Allison • couple • us
9
2026-10-22 • via Nuitee
T
Tiana • solo_traveller • us
9
2026-10-21 • via Nuitee
Y
Yvonne • solo_traveller • us
6
The parking was very expensive and the taxes in California are ridiculous
Pros:

The location

Cons:

Parking was too expensive

2026-10-20 • via Nuitee
R
R • couple • us
10
2026-10-19 • via Nuitee
E
Edward • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-10-19 • via Nuitee
P
Phil • solo_traveller • au
9
Pros:

Close to venue

2026-10-16 • via Nuitee
C
Chase • couple • us
10
2026-10-16 • via Nuitee
G
Gerald • couple • us
8
2026-10-16 • via Nuitee
C
cihat • family_with_children • tr
4
2026-10-13 • via Nuitee
D
Dawn • couple • us
10
Would definately stay again!!
Pros:

Room was beautiful, clean and modern w/ spacious bathroom.
View was wonderful looking over the water.

Cons:

The only complaint was that we was not told by the front desk that there was a shuttle that took us over the bridge to Shoreline Village. The front desk told us how to get there by walking and never mentioned a shuttle to take us there. It was walkable (about a mile) but that is where the food and shopping was so we walked it 3 times that day.

2026-10-13 • via Nuitee
T
Timothy • extended_group • us
10
2026-10-10 • via Nuitee
A
Aida • solo_traveller • us
10
I loved being close to the water. I took a walk in the evening and early morning.
Pros:

I like the Maya because your door doesn't open on to a corridor. This allows fresh air to come in the moment you open the door. So I do get a more resort feeling.

Cons:

The parking space could have been marked better. With numbers in the space, I wasn't sure if it was okay to park there because the numbers did not appear to match a building #

2026-10-09 • via Nuitee
R
Russell • couple • bd
7
2026-10-09 • via Nuitee