The Maya

Hotels
•
Doubletree by Hilton
8 (1031 reviews)
700 Queensway Drive , Long Beach , us
+1 562-983-3400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Expensive for the quality
Inconsistent service

Categories

Cleanliness
7.25
Some complaints about dusty hallways and rooms with smoke smell.
Service
8.75
General positive notes about staff; however, some encounters were rude.
Location
9.25
Multiple reviews highlight the beautiful location and convenience.
Room Quality
7.75
Comments about room lighting and some maintenance issues.
Amenities
8.25
Overall positive sentiments, though some amenities had issues.
Value for Money
6.75
High costs noted as a concern in several reviews.
Food and Beverage
7.75
Good food received praise, but some staff were reported as rude.
Overall Experience
8.25
Generally positive with excitement to return, despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:54

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1031 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 8.25
D
Donald • couple • us
9
2026-07-25 • via Nuitee
T
Teresa • family_with_children • us
1
Cons:

Dear Hotel Maya Management,

I am writing to express my disappointment regarding both the customer service I received and the lack of information provided during my stay.

I called the front desk to ask about my security deposit and spoke with Ron. Unfortunately, he was very rude, dismissive, and unwilling to answer my questions professionally.

When I checked in, I specifically asked the front desk associate what could be deducted from my deposit. I was clearly told that only charges I made to my room would be deducted. At no point was I informed about a parking fee or a destination fee. Had those charges been explained at check-in, I would not have been surprised when reviewing my account.

When I called to ask for clarification, Ron told me it was not their job to explain those fees. I found that response unacceptable. It absolutely should be the responsibility of hotel staff to provide guests with accurate information about any charges that may be applied to their account, especially when a guest asks directly.

I also asked to speak with someone else, but Ron refused and instead told me he was going to disconnect the call because he felt we were “not communicating.” When I asked how I could file a complaint, he told me there was no one I could speak to.

I am extremely disappointed by how this situation was handled. I expect hotel staff to treat guests with courtesy and professionalism and to provide accurate information about hotel policies and fees. I would appreciate a response addressing both the misinformation I received at check-in and the unprofessional customer service I experienced during my call with Ron.

Thank you for your time. I look forward to your prompt response.

2026-07-25 • via Nuitee
P
Pål • couple • no
7
Pros:

Great view of Long Beach harbour. Large room with great view from balcony. Great breakfast on the patio with view of Long Beach Marina.

2026-07-23 • via Nuitee
M
Mishanda • couple • us
10
Pros:

Lake

Cons:

Wasn’t to clean

2026-07-21 • via Nuitee
H
Hill • solo_traveller • us
10
2026-07-18 • via Nuitee
A
Ashley • family_with_children • us
10
2026-07-17 • via Nuitee
M
Maren • family_with_children • es
9
Schöne Lage mit tollem Blick auf die Bucht
Pros:

Die Lage dieses Hotels war sehr schön. Von hier aus starten Kreuzfahrtschiffe und man hat einen wunderschönen Ausblick auf die Bucht und die gegenüberliegenden Häfen. Wir hatten ein Zimmer mit Meerblick gebucht und haben es nicht bereut: Blick auf die Kreuzfahrtschiffe, auf Lions Lighthouse und Shoreline Village. Kurze Verbindung zu den Free- und Highways, dadurch gute Erreichbarkeit von Los Angeles Zentrum. Bis zu den Parks in Hollywood fährt man zwischen 30 bis 50 Minuten.
Sehr freundliches Personal in allen Bereichen. Wunderschön ist der Ausblick der Restaurantterrasse bei offenem Kaminfeuer!

Cons:

Der Poolbereich könnte noch schöner gestaltet werden (Pflanzen), ansonsten waren wir sehr zufrieden.

2026-07-16 • via Nuitee
A
Andrea • family_with_children • us
10
2026-07-11 • via Nuitee
M
Melissa • couple • us
8
A Beautiful Surprise
Pros:

Beautiful views. Polite staff. High ceiling in the room.

Cons:

N/A

2026-07-11 • via Nuitee
M
Mariz • family_with_children • us
9
Hidden gem of a property at the quiet part of long beach with plenty of amenities to stave away boredom.
Pros:

The location in a quiet part of Long Beach and the rooms and views were great

Cons:

No pool towels at the time of our visit, informed front desk multiple times with no action, then came check-out where room key cards were supposed to be left with the person at the parking booth but no one was there, had to go back to reception, it seemed like they were under staffed.

2026-07-08 • via Nuitee
F
francisco • extended_group • us
10
2026-07-08 • via Nuitee
M
Martina • family_with_children • si
6
Quite disappointed based on high reviews on booking
Pros:

Really big rooms, seemed clean and spacious.
We loved the fact there were plenty animals around, from pelicans, cats, seagulls and other birds.
The young guy on the reception was so friendly and tried to make our stay warm and welcome.

Cons:

Definitely pricy parking.
The location was horrible, I wonder where the high reviews are coming from on the location part? Is near the biggest port, industrial zone, it must be awful having room looking at the harbor.
Bar in the hotel is very expensive, and we were coming from the 5* hotel in San Francisco, however this one beats all prices. We wouldn’t book this hotel again, sorry.

2026-07-08 • via Nuitee
G
Gilbert • couple • us
7
Little expensive, love the atmosphere of the location
Pros:

I like the atmosphere

Cons:

The parking is ridiculous. $45 a night way too much. The pool needs to be a little warmer, and we slept with the cricket all night long

2026-07-07 • via Nuitee
T
Tello • solo_traveller • us
9
Pros:

I love the Maya. It was a special place in my heart. See you next summer 🏝️🌞

Cons:

I did not like the limited version of the menu. I prefer last year's food menu.

2026-07-03 • via Nuitee
R
Ramiro • couple • us
10
2026-07-02 • via Nuitee
J
Joseph • couple • us
10
2026-07-02 • via Nuitee
A
Arroyo • solo_traveller • us
6
Pros:

I like the room decoration

Cons:

The pool and not having my room cleaned

2026-07-02 • via Nuitee
C
Courtney • solo_traveller • us
7
2026-07-02 • via Nuitee
K
Kevin • couple • us
10
It was a nice getaway
Pros:

Amazing views !

2026-07-01 • via Nuitee
E
Edward • solo_traveller • us
8
2026-07-01 • via Nuitee