The Maya

Hotels
8 (1084 reviews)
700 Queensway Drive , Long Beach , US
+1 562-983-3400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Expensive for the quality
Inconsistent service

Categories

Cleanliness
7.25
Some complaints about dusty hallways and rooms with smoke smell.
Service
8.75
General positive notes about staff; however, some encounters were rude.
Location
9.25
Multiple reviews highlight the beautiful location and convenience.
Room Quality
7.75
Comments about room lighting and some maintenance issues.
Amenities
8.25
Overall positive sentiments, though some amenities had issues.
Value for Money
6.75
High costs noted as a concern in several reviews.
Food and Beverage
7.75
Good food received praise, but some staff were reported as rude.
Overall Experience
8.25
Generally positive with excitement to return, despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:54

Property Description

Waterfront Location and Nearby Attractions
Experience the vibrant city of Long Beach, California from our hotel situated on the waterfront, steps away from Carnival Cruise Line and Queen Mary terminals. Enjoy easy access to a beautiful beach and unwind in our outdoor pool & hot tub.

Modern Amenities and Comfortable Accommodations
Indulge in luxury with our guest rooms featuring 37-inch flat-screen TVs, MP3 docking stations, coffee makers, and aromatherapy bath amenities. Stay connected with free Wi-Fi and satisfy your cravings at our on-site restaurant offering Mexican and Latin cuisine.

Convenience and Accessibility
Stay active at our fitness center, take care of business at the business center, and explore nearby attractions like the Aquarium of the Pacific and Long Beach Convention Center. Book your stay at Hotel Maya for a memorable experience in Long Beach.

Important information:

When traveling with pets, please note that an extra charge of $100 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1084 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 6.75
Food and Beverage: 7.75
Overall Experience: 8.25
S
Sharita • couple • us
10
2026-09-19 • via Nuitee
M
Marco • couple • us
10
2026-09-17 • via Nuitee
T
Theresa • couple • us
10
2026-09-15 • via Nuitee
J
Juan s • couple • us
10
2026-09-14 • via Nuitee
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Walter • couple • us
10
2026-09-14 • via Nuitee
J
John • extended_group • us
10
Pros:

great view, check in was easy, easy access around property

Cons:

front desk staff refused to provide access to a business center room for a 5 minute phone call

2026-09-14 • via Nuitee
P
Peter • couple • us
6
No lights please
Pros:

Clean staff was great very friendly and accommodating issue with clogged sink fixed quickly nice vibe

Cons:

The Lights outside our room colored lights on the blg next to our room kept changing colors ALL night it’s a cool effect from afar but you could keep the door to balcony open as the lights keep turning color making it had to sleep very distracting

2026-09-13 • via Nuitee
N
Niecho • couple • us
4
Would return
Pros:

Beautiful view. Resort style

Cons:

First room the patio above my patio started to crumble on to my patio. They moved me to another room where the showered leaked and flooded the bathroom

2026-09-13 • via Nuitee
M
Melissa • couple • us
10
A Hidden Gem
Pros:

2nd stay. The rooms are large and clean. Bed is comfortable. Balconies have beautiful views. Staff at front desk and restaurant were fantastic. I can’t recommend this hotel enough.

Cons:

N/A. Great for the price point and star level.

2026-09-12 • via Nuitee
M
Mike Scott • couple • us
8
Cons:

Check in process was terrible until we were saved by a young lady

2026-09-12 • via Nuitee
C
Camilo • solo_traveller • us
10
Pros:

Awesome place

Cons:

Everything is really close walking distance

2026-09-12 • via Nuitee
Q
QuickNuff • solo_traveller • us
10
2026-09-09 • via Nuitee
L
lindsey • solo_traveller • us
7
2026-09-08 • via Nuitee
M
Michelle • couple • us
10
Best Staycation❣️ Check every box I even extended my stay
2026-09-06 • via Nuitee
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Sayrah • solo_traveller • us
10
2026-09-06 • via Nuitee
M
moataz • extended_group • us
6
2026-09-04 • via Nuitee
J
Jaime • solo_traveller • us
10
2026-09-04 • via Nuitee
A
Anthony • couple • us
6
We made the most of our stay; pleasant but room for improvement
Pros:

Room was nice, clean, and spacious. The restaurant on property was nice with good views and decent food. The property itself is nice / as expected overall. The view from our king room 'sea view' balcony was okay, but not as good as expected due to the location / viewing angle. The pool area was close to our building, and had a good amount of seating.
The staff was very friendly and attentive.

Cons:

Seemed like they are short-staffed or rebuilding their team. Was unable to reach the front desk by calling from the room--never experienced that before. Long line at check-in and lobby was extremely hot (no ac / or ac was turned off?).
The pool got pretty busy and dirty through the day, but security did help maintain order. There were guests on the first floor who somehow managed to setup a large cookout and it smelled of food in our room which wasn't pleansant. Very surprised to see this kind of thing at a hotel.
The bar in the pool doesn't open until noon. You must walk to the bar each time to order food or drinks / no poolside service. Towel service was missing one day at the pool which was inconvenient.
Parking was difficult and there were no carts to help us take bags to the room from the long walk away.

2026-09-03 • via Nuitee
C
Claneisha • solo_traveller • us
8
2026-09-03 • via Nuitee
R
Rebecca • couple • us
8
Beautiful facility, very comfortable
Pros:

The property itself is beautiful. The rooms are nice and they are very comfortable

Cons:

The walls were very thin, so you could hear the traffic going by. You could hear the music

2026-09-03 • via Nuitee