Hotel Castillo Resort

Hotels
8.6 (71 reviews)
7-70 Carrera 12 Barrio la Playa , San Gil , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great activities
Excellent staff
Cons:
High chlorine in pool
Maintenance issues

Categories

Cleanliness
7.9
Mentioned high chlorine levels in the pool and lack of maintenance.
Service
9.4
Positive feedback about attentive staff and activities.
Location
8.9
Location was mentioned as good, without negative feedback.
Room Quality
8.4
Mentioned issues with room accessories and maintenance.
Amenities
8.4
Amenities were generally good, but high chlorine in the pool affected experience.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
7.9
Mentioned dissatisfaction with the buffet.
Overall Experience
9
Overall positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 16:50

Property Description

Luxurious Outdoor Pool: Enjoy a refreshing swim in our inviting outdoor pool, perfect for relaxation and leisure.

Delicious Dining Options: Indulge in mouthwatering meals at our on-site restaurant, offering a variety of culinary delights to satisfy your cravings.

Comfortable Rooms with Balconies: Unwind in our cozy rooms boasting private balconies, air conditioning, and modern amenities for a comfortable stay.

Don't miss out on a relaxing getaway at Hotel Castillo Resort. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for COP 15,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 71 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.9
Overall Experience: 9
H
Hernandez • solo_traveller • co
8
Pros:

Las instalaciones excelentes

Cons:

La persiana no cubren toda la ventana, entraba luz en la noche.

2026-07-04 • via Nuitee
N
Natalia • solo_traveller • co
9
2026-07-03 • via Nuitee
F
Fernando • family_with_children • co
9
Familia unida
Pros:

Lo familiar

2026-07-02 • via Nuitee
E
EDISON GIOVANI • solo_traveller • co
10
2026-07-02 • via Nuitee
L
Liz • couple • co
10
Una experiencia súper increíble tienen absolutamente todo para uno pasarla bien y no salir de el resort
Pros:

Todo estuvo perfecto

Cons:

Todo me gustó

2026-06-30 • via Nuitee
G
Gutiérrez • family_with_children • co
10
2026-06-30 • via Nuitee
C
Carlos • family_with_children • co
10
Excelente es la tercera vez que voy a este hotel
Pros:

La cercanía al centro, y las actividades en la piscina el desayuno

Cons:

Cuando ponían música en la piscina aveces era muy fuerte el sonido

2026-06-30 • via Nuitee
A
Alejandro • solo_traveller • co
9
2026-06-30 • via Nuitee
L
luis enrique • extended_group • co
10
Excelente
Pros:

El hotel espectacular, llevo varias veces asistiendo y me alegro que sigue siendo de los mejores que puedo visitar

2026-06-28 • via Nuitee
N
Nelson • solo_traveller • co
10
Pros:

Su piscina y su ambiente de fiesta me gustó mucho

2026-06-18 • via Nuitee
G
Gustavo • solo_traveller • co
8
2026-06-16 • via Nuitee
E
Esperanza • couple • us
8
2026-06-16 • via Nuitee
F
Florezaguilar • solo_traveller • co
10
Pros:

Bueno todo el ambiente

Cons:

El baño my estrecho

2026-06-12 • via Nuitee
P
Paola • solo_traveller • co
10
Pros:

Maravilloso... Muy recomendable... Excelente lugar y atención

2026-06-11 • via Nuitee
A
Amazo • solo_traveller • co
10
Pros:

El desayuno y los eventos nocturnos

Cons:

Los canales de tv, no había tanta variedad de música

2026-06-10 • via Nuitee
J
John Jairo • couple • co
9
2026-06-10 • via Nuitee
M
Morales • couple • co
10
2026-06-09 • via Nuitee
R
Ramires • solo_traveller • co
10
Pros:

los.shows, que uno no se aburre

Cons:

la forma de cargar el gasto a la habitación, deberían no solo preguntar el número de la habitación, sino tambn el nombre, nos cargaron algo que no consumimos, con otra firma.

2026-06-09 • via Nuitee
E
Eric Duvan • family_with_children • co
10
Noche familiar
Pros:

Excelentes instalaciones y llamativas

Cons:

No aplica

2026-05-18 • via Nuitee
D
Diego Fernando • family_with_children • co
3
Hubiese encontrado otro sitio mejor, no volverè
Pros:

Desayuno rico, unos dias mejores que otros

Cons:

La cisterna del baño no bajaba y tocaba esperar mas de media hora para que descargara, algo realmente incomodo, el Wifi del 4 piso no servia y las otras redes se caian en llamadas de Teams, algo basico en cualquier hotel.

2026-05-18 • via Nuitee