Crowne Plaza Hotel Portland-Downtown Convention Center by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (1070 reviews)
1441 Northeast 2nd Avenue , Portland , US
+1 503-233-2401

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Excellent location near Moda Center and other attractions
Friendly/helpful staff in many interactions (breakfast team highlighted)
Good on-site restaurant and very good breakfast
Indoor pool and hot tub were enjoyable
Some rooms reported comfortable accommodations
Cons:
Beds frequently described as hard/uncomfortable; broken bed frame reported
Rude front-desk staff and inconsistent customer service in some cases
Billing errors/overcharges leading to disputes
Cleaning issues in some rooms (damp carpet, cleaning supplies left)
Rough/sketchy neighborhood and parking/parking allocation problems
Restaurant understaffed at times leading to long waits

Categories

Cleanliness
7.4
Mixed: some rooms reported cleaning issues (bucket in tub, cleaning supplies left, damp carpet) and a slightly run-down exterior; housekeeping noted positively in other reviews.
Service
8.3
Generally helpful and friendly staff (breakfast team and some front-desk praised; manager proactively resolved a dining issue), but several reports of rude/front-desk behavior and serious billing/customer service failures.
Location
9.5
Very strong: repeatedly praised for being walking distance to the Moda Center and central attractions; consistently cited as a primary reason guests choose the hotel.
Room Quality
6.8
Weaker: multiple complaints about very hard/uncomfortable beds, a broken bed frame, and some furniture (sofa) issues despite occasional mentions of comfortable rooms.
Amenities
9
Positive: indoor pool and hot tub frequently praised and enjoyed by guests; parking availability was an issue for some but pool/hot tub and on-site restaurant are clear strengths.
Value for Money
6.5
Below average: several guests felt the property was overpriced, and there are serious billing/overcharge incidents that harmed perceived value.
Food and Beverage
8.8
Strong overall: breakfast received high praise and attentive staff; restaurant had at least one service lapse (understaffed dinner) but management made good on the issue and subsequent meals were well-regarded.
Overall Experience
8.5
Generally positive but mixed: excellent location, good amenities and strong breakfast/service instances balanced against room quality, cleanliness hiccups, and notable billing/customer-service failures for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Less than 10 minutes' walk to the Oregon Convention Center and The Rose Garden Arena, the Crowne Plaza Hotel Portland-Downtown Convention Center offers easy access to key attractions and venues in Portland.

Modern Amenities
Each room at the hotel is equipped with a Keurig coffeemaker, a microwave, and a mini-refrigerator, ensuring guests have all the comforts of home. Additionally, enjoy entertainment with a DVD player and access to a DVD lending library, as well as cable TV.

On-Site Facilities
Guests can take advantage of the indoor pool, sports court, 24-hour fitness center, and rental car desk during their stay. With MAX Light Rail and Streetcar stops right in front of the hotel, exploring the city is convenient and hassle-free.

Book your stay at the Crowne Plaza Hotel Portland-Downtown Convention Center for a memorable and comfortable experience.

Important information:

If you book a room with breakfast included the rate, please note this only applies to two guests staying in the room. Any additional guests will pay the full price for breakfast.

Please note: The property provides complimentary pick up at the airport and provides drop off service for a minimal fee. Shuttle service is based on availability and it is best to contact the hotel beforehand to confirm availability.

Upon arrival the hotel will authorize the debit/credit card provided for room and tax plus $75 for incidentals. Prepaid reservations will be authorized for the $75 incidental hold. This is a temporary hold and will be released after payment at checkout. Please allow 3-7 business days to see the hold disappear from the account depending on your financial institutions policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 1070 reviews
Cleanliness: 7.4
Service: 8.3
Location: 9.5
Room Quality: 6.8
Amenities: 9
Value for Money: 6.5
Food and Beverage: 8.8
Overall Experience: 8.5
R
Rodolfo • couple • us
10
Pros:

Great location and staff was always friendly and helpful

Cons:

The king size bed felt rough and uncomfortable at times but not terrible. Just not what I’m used to

2026-10-28 • via Nuitee
E
Esperanza • couple • us
10
2026-10-27 • via Nuitee
J
Jamie • family_with_children • us
10
2026-10-22 • via Nuitee
M
Michelle • couple • us
9
2026-10-21 • via Nuitee
R
Richelle • family_with_children • us
9
Pros:

Location was amazing

Cons:

Loud ac but was totally manageable nothing to complain about love this hotel

2026-10-19 • via Nuitee
F
FRANCIS • family_with_children • us
7
Restaurant had a great breakfast
Pros:

Walking distance to MC and Moda.

Cons:

Rough neighborhood, and overpriced for what we got. Waited in line for a dinner table at the Restaurant, which was way understaffed. Finally walked out. The Restaurant manager chased us down and offered to comp our breakfast, if we came back the next AM. This was not only the right thing to do, but very much appreciated. She was working again in the morning, and made sure we had the best service, which it was and food was great!!!

2026-10-17 • via Nuitee
C
Crystal • family_with_children • us
9
Convenient to everything we needed.
Pros:

Quick access to the MODA Center and to Powell’s Bookstore. My daughter and I enjoyed our stay. The hotel food was excellent! Customer service was awesome.

Cons:

We enjoyed our stay.

2026-10-17 • via Nuitee
E
Edgar • solo_traveller • us
1
2026-10-14 • via Nuitee
E
Esmeralda • couple • us
7
The stay was good overall good hot tub was great pool was great bed was no good very good location and front desk sure
Pros:

Housekeeping staff was great front desk older

Cons:

Front desk lady looked like someone in charge was supper rude did catch her name unfortunately 👎

2026-10-14 • via Nuitee
S
Shaun • couple • us
3
Terrible customer service. Over charged for room charge twice with two different amounts. Will never stay there again.
Pros:

Great location close to the moda center. Had their own restaurant with a bar fairly affordable. Good food too.,

Cons:

Bed was hard and uncomfortable. The sofa was hard and uncomfortable. They also charged me a different amount than what my booking was for. My booking was for $245 with one free parking spot. I got charged $311. Then the charge went to $341 and they also charged me $266 for some unknown reason. Disputing charges with my bank after I got no help from them.

2026-10-13 • via Nuitee
E
Eleazar • couple • us
10
Pros:

I like everything in my room I like the whole place

2026-10-13 • via Nuitee
J
Jia-Ming Lin • couple • tw
3
Cons:

I have to park o the street, even I paid for the parking. If I need to pay for the parking, at least the hotel need secure a parking spot for me.

2026-10-12 • via Nuitee
K
Kayce • solo_traveller • us
1
Save your money...... Horrible experience
Pros:

Nothing

Cons:

Broken bed frame upon arrival their fix was to put mattresses on floor.... after stating they would fix. Lied about not having another room available. Leaking toilet. Rude staff upon arrival. Worst experience.

2026-10-12 • via Nuitee
A
Ana • solo_traveller • us
9
2026-10-11 • via Nuitee
J
Jazmine • couple • us
9
2026-10-11 • via Nuitee
M
Miguel • couple • us
8
2026-10-11 • via Nuitee
B
Brenda • couple • us
10
Amazing if your attending an event at the Moda center
Pros:

Location was super close to the Moda center we had an event walking distance was 5-10 min

Cons:

Location

2026-10-11 • via Nuitee
A
Aeriel • solo_traveller • us
5
2026-10-10 • via Nuitee
D
David • extended_group • hr
9
2026-10-10 • via Nuitee
S
Savannah • family_with_children • us
10
2026-10-08 • via Nuitee