Renaissance Orlando Resort - Disney Springs Area

I loved this hotel and it now my preferred hotel near Disney springs. I received a very warm welcome from Sabrina and all the staff that worked the week I was there was wonderful. Starbucks team was like family! Every day I would stop by and get a drink and check in with them and we would talk like we knew each other for years! The Valet team was super friendly and helpful! The hotel was beautiful and smelt amazing! The distance from the hotel to Disney springs was perfect. They even left cupcakes and a congratulatory note in the room for my son and I, honoring my request to celebrate Mother’s Day and his graduation. I was able to see the fireworks from Magic Kingdom from my room on the 12th floor which truly made my trip even more memorable and magical! Overall this place felt like home and I can’t wait to get back next month!! Book your room and thank me later!

We walked to Disney Springs and took the buses to get to and from Magic Kingdom. The staff was super friendly to the girls. The rooms were very clean. My family and I would stay here again.

Everything was amazing

Alt var bra!

El desayuno esta bien

Stayed here for a business meeting that my husband had....so wasn't our choice. Would we stay here again? Answer is no because there are so many other options available. That doesn't mean we had a bad experience, just that the negatives didn't outweigh the positives. Overall, the hotel needs and needed better renovations, while the room had been updated, elevators were slow, the bathroom shower leaked water all over the floor, the room windows were so thin and old - hard to get to close properly, and the traffic noise from the nearby highway was notable, and except for very late at night or early morning, having sliding door open wasn't an option. Food options at the cafe were very limited and quite expensive. The one dinner we had in the restaurant was just okay, but a bit slow - although our waiter was very friendly. Pool area seemed fine, it was too cool for us to try out the pool. The walk to Disney Springs was about 15-20 minutes depending on walking speed.

Small room

Decoración
Camas amplias
Balcón directo a la piscina
Desayuno y atención muy buena
Recepción muy buena atencion

Acomodação

This property is turning into a total dump. I have stayed here several times over the years, and with each stay, I’ve seen it consistently decline. My most recent visit this week will be my last. At check in, the young lady at the front desk attempted to give me a totally different room that what I had booked several weeks in advance citing “she could only book what her system told her”, until I literally whipped out my phone to show her the confirmation on the room type, then magically, she produced a room. We are thankful it was just a one night stay because the room was nasty. There was mold in the shower, which I definitely reported and the only response was, oh I’m so sorry about that. There was a dead bug on the filthy carpet that clearly hadn’t been vacuumed in a while and hair on the toilet. I’m talking motel level cleaning, yet they’re charging a $43 “resort fee”. There was trash left in the hallway that was clearly there at our arrival and our departure, so the hotel staff was good with walking over trash in a hallway. There’s broken down areas where the ice machines were never repaired or replaced and it just doesn’t meet the elevated standards of a Renaissance. I exhausted points on this stay, and regretfully so, because at this standard, we could’ve stayed at the low budget Marriott options, and expected the same or even better. The insult to top it all off is that they’re charging $30/night for parking, but the gates are broken, so you don’t need to actually tap anything to enter or exit, so had we not been honest about parking our car, we wouldn’t have encountered yet another ridiculous fee. Do better Marriott and cut loose the leadership of this property because they’re not serving the brand well nor those of us as corporate business travelers who have contracts with your properties, and plenty of competitive options.

Conforto da suíte e atendimento dos colaboradores!

Clean and smelled nice when you walked in the lobby

Not a luxury hotel, indeed, it didn’t feel like it deserved four-star designation – I’d say it was more three-star. One day, the housekeeper didn’t close my hotel room door – I found it open after a day out; anyone could have just walked in and stolen my stuff. However, the hotel adequately served my needs. Good breakfast buffet for a reasonable charge. Helpful staff. Fast, stable wi-fi. Free shuttles to Disney parks (you need to book in advance via a website and input a hotel code; the hotel explains how to do this).

However, I did not rest easy in this hotel, I didn’t trust it and it didn’t trust me.

Like many other North American hotels, the Renaissance Orlando Disney Springs charges daily resort fees, $39 per night in this case. I’m amazed that this despicable practice is legal in any civilised country. And does it still fool anyone anyway? Infuriating and baffling. Front desk hotel staff must hate resort fees: I suspect they need to be constantly tense, ready to be confronted by furious hotel guests at check-out. Handing the final invoice to the customer must a constant source of stress.

Fortunately, my booking for a week at the Renaissance Hotel was through a travel company, Virgin Atlantic Holidays, and part of that deal was ‘resort fees waived’ (I wouldn’t have stayed at the Renaissance Orlando otherwise). This is worth thinking about and shopping around for – a resort fees waived deal could save you hundreds of dollars in hidden charges. Other travel company packages may offer it too.

However, even if you get a deal with resort fees waived, Renaissance Hotel Orlando may try to impose them anyway; they did with me and only removed them after three days and when I reported the matter to the holiday company resort team and got them to intervene on my behalf. I recommend you keep paperwork handy with ‘resort fees waived’ highlighted. Keep checking every day that the hotel is not imposing resort fees.

Compounding my mistrust was a Renaissance Hotel payment regime whose aggressiveness is unprecedented in my experience. The hotel asks for a credit card when you check in and takes an initial $100 hold - nothing new there. However, the hotel then makes further $100 credit card charges every day to cover resort fees and other ‘incidentals’; the hotel wants to always have a credit card hold on at least $100 more than your current bill, including resort fees. The hotel doesn’t tell you it is doing this. I get a strong impression that the hotel has frequent check-out day disputes over its hidden resort fees, so it wants to have control of more than enough of your money to pay its bill before you get to see it. Either that or the hotel assumes that every customer is a crook. All in all, I didn’t trust this hotel, and it looks like the feeling was mutual.

I recommend that if you have a banking app that allows you to monitor your credit card transactions, you keep checking it to see what the Renaissance Hotel is charging to your credit card. That’s what alerted me to the daily $100 charge it was making to my Visa card, which led to the revelation that it was charging me resort fees when it shouldn’t.

I also recommend paying for hotel incidentals such as restaurant meals directly rather than putting them on the room. This makes it easier to monitor what the hotel is charging you for.

I further recommend that you settle the bill the day before you check out, especially if you need to catch a train or plane on departure day. Get an invoice marked ‘paid in full’. Check your credit card transactions for several days after you check out and dispute any unexplained transactions with your credit card company.

I stayed at this property for one night and came away feeling a bit mixed. There is a lot here that works well. Check-in was seamless, and the staff made a strong first impression. They were friendly, welcoming, and informative about the hotel and its amenities, which immediately set a positive tone for the stay.

The room itself was visually appealing. It felt aesthetic, tidy, and well put together at first glance, which always matters. A room can be simple, but if it feels clean, calm, and intentional, that goes a long way.

Where the stay fell short was in maintenance and functionality.

The most noticeable issue was the shower. It appeared to need a much deeper cleaning, with visible dirt and mold buildup that detracted from the otherwise polished look of the room. Beyond cleanliness, the glass shower door was a real concern. It swung outward too loosely, making hard contact with the bathroom vanity, and when closing, it also hit the adjacent glass panel with force. That kind of repeated impact does not inspire confidence. The door also failed to seal properly, allowing water to spill onto the bathroom floor and creating an avoidable slip hazard.

There were also issues with the room entry itself. The key reader was inconsistent, making it more frustrating to enter the room than it should have been. On top of that, the main entrance door to the room was heavy and shut with enough force to rattle the frame and surrounding walls. This was consistent with neighboring units on my floor, as I could hear guests coming and going from my room based on the door slamming, which caused the door frame and walls in my room to rattle loudly.

The elevator was also very slow, which is a smaller complaint, but still part of the overall experience. I reduced my time by taking the stairs down to the main floor. Thank God I was on the second floor.

What stood out most to me, though, was the property’s access setup. Guest room floors required key access via the elevator, suggesting an effort toward controlled entry. However, the stairwells did not appear to have the same security measures, suggesting it was possible for non-guests to reach guest-room levels. Whether intentional or not, that undercuts the sense of security a hotel should provide.

Overall, this is a property with a strong visual impression, pleasant staff, and a smooth arrival experience. But for the price to truly feel justified, the basics need to hold up too, especially cleanliness, safety, noise control, and secure guest access.

One of the best holidays ever, Hotel was excellent as were all the staff.
A special thank you to Colby and the staff of the American Kitchen who went the extra mile to make sure that we had a great time.
Thanks Guys