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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Pet bowls
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Swimming nearby
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Vegetarian menu options available
Review Highlights
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Property Description
Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.
Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.
Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.
Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please inform the property if any of the guests are children, so the rooms can be set accordingly.
Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.
Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)
Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.
It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
Lovely staff and lovely room
Bit warm in the room but possibly my fault for not checking the air conditioning.
There was a terrible smell in the corridor on the way to our room, very musty old smell. It looks like there was new carpets/refurb going on and when we arrived at our room w head to walk past lots of old fitting and carpet with a man sat on it and legs crossed and we had to near enough be next to him before he moved for us. We have stayed here many times and always enjoys our stay and the facilities and also how the staff make us feel welcome and always do everything they can to add little touches.
Talking of facilities though, we went for a swim as usual and were disappointed to see the jacuzzi was out of order. Hopefully the next time we stay everything will be freshened up and working x
Staff helpful in dealing with problems. this is a roomy hotel. The location was excellent for me. The gym was well-equipped and accessible.
On trip 1 I had a room with a broken fridge, but did not realise for two days by which time the contents were not good. On trip two the coffee machine was broken and subsequently replaced.
Location is great.
Room is a good size.
Could have provided more coffee in the room.
There was a bulb missing in the bathroom.
The sofa was old/tired.
It was hot!!
The reception/downstairs is up to date but the room hadn't been touched in 100 years - marks/gum on the carpet, thin towels, headboard marked mattress and duvet old - plenty of other places to stay as an alternative. Staff well aware of the need for a refurbishment of the rooms. Downstairs - great, which is why I chose to stay (I have to be in Exeter fairly frequently) - will be staying elsewhere!
Spend some money on the rooms upstairs!
Modern clean great location
Comfy twin room reasonably close to pubs, restaurants and waterfront
Could have been a wee bit more generous with the coffee and tea in the room.
Perfect location
Great little spot for a short stay
Comfortable, clean, great location
Tv channels in room were poor and lack of movies
It's a lovely hotel in an excellent position, a short walk from the Cathedral. We paid a very reasonable price and the breakfast choices were very good. The swimming pool and gym facilities are a good bonus.
Some of the bedrooms are tired and dated but an upgrade is being carried out. The pillows were a little too big and uncomfortable. Information is provided regarding the upgrade.
Staff and cleanliness.
At 8.40 am one of your maintenance started banging next door and then started a pneumatic drill for about 20 mins. I was obviously awake and dressed but not something I expected on a Sat morning.
With the pool facilities, with the money paid, it’s expected to have a dressing gown, especially to use the pool facilities. Pillows were as thin as a ships biscuit. Room service was also late on requested time.
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