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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.
Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.
Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.
Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please inform the property if any of the guests are children, so the rooms can be set accordingly.
Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.
Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)
Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.
It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
The staff were friendly and helpful
The rooms I booked were the same but when the rest of the party booked in were told one was a single all booked as double family rooms.
We always receive a warm welcome whenever we stay at the Mercure Southgate Exeter. The pool is one of our favourite features—it's always quiet, which makes it so relaxing. The location is excellent, with everything within easy reach, and although the car park is paid, it's very convenient to have on site. Our room was clean, comfortable, and had everything we needed. Another enjoyable stay, and we'll definitely be back.
The only downside was that the air conditioning wasn't working, so the room was very warm. There was a fan in the room, which helped, but it still got quite hot. The hotel kindly offered us a complimentary welcome drink, which was a nice touch, and there were two small bottles of water in the fridge. Unfortunately, they were sparkling water rather than still water, which wasn't to our taste.
Well appointed room and great location for our overnight stay in the city.
Lovely hotel, great breakfast and staff are excellent. This time we used the pool area and that was excellent as well. Special mention for Ella on reception who was beyond exceptional and really kind to us.
Parking is quite expensive now
Location
Delayed check in meant we were behind schedule for our event.
No option to look elsewhere as everywhere full for Lewis Capaldi event.
No air con in room (not new issue as taxi driver knew) on one of the hotter days of the year - we were provided with fans, but windows screwed shut so not much use.
On return bar staff disappearing without any communication mid order/service
Location
For the price, it is a bit run down and aircon wasn't working. Needs an upgrade.
Great location with everything within a short walk. Couldn’t get into the hotel car park but there is other parking a short walk away. Lovely reception with super friendly staff. 24 hour bar was a bonus !
The room was a little tired and no air conditioning during the hottest week of the year wasn’t great but for the price we paid we were happy.
Good location, good amenities, nice breakfast and friendly staff.
Room was not as advertised. The third bed was incredibly small, the mattress was thin and didn't fit the bedframe. Unusable. The double bed was two singles pushed together, and not made up in a way that it was comfortable for two people sharing.
Air conditioning not working. We were not told in advance, and measures put in place to cool rooms were unsatisfactory.
Very poor from a 4* hotel.
Breakfast was great, the pool clean and staff friendly. The hotel is conveniently situated in Exeter close to the cathedral and the city center. I worked at the university, which is about 25min by foot.
Unfortunately the AC gave in on the hottest day of the year. My room was facing south-west and got extremely warm even with a ventilator. The hotel stage was apologetic and gave customers two drink coupons, but given that the hotel is owned by a large multi-national company, a prize reduction would have been in order; the comfort of the room was really not given and the prize was way to high this way.
Location excellent and the swimming pool was a great addition
Cleanliness was not good, rooms were not ready at agreed check in and last victors items towels toiletries etc left in room. Air con not working only told at check in although booked in Oct 25 so plenty of opportunity. Staff told us it had been broken for some time not just recently. There were fans in room but not really ample for the weather.
Frokosten var utmerket, en mellomting mellom Engelsk frokost og Kontinental, noe som passer meg bra👍rent og pent, velstelt hotel med vennlig betjening, 👍🇳🇴
Conveniently situated for shops and city sightseeing.
Carpark has easy access.
Rooms are roomy, tidy the air conditioning was a godsend.
The room was recently refurbished, but the bed showed signs of wear on the corners,
Which was the only issue.
The location was great and the room was clean & comfortable.
We asked for a twin & even though I had an email to confirm this we ended up with a double. We could separate the beds but not the point.
Also we skipped breakfast because £16.50 is extortionate, parking was the same for a night , making the stay very expensive, if you stayed more than a night.
We also got woken at 6 am by a member of staff parking her car under our window with her stereo on full blast , not very professional if you work at a hotel!
Location, bar, swimming pool, staff, breakfast were all superb!
It was a heatwave and the aircon is still broken but they provided two fans per room, free water in the fridge, free drinks at the bar and we didn’t have to pay for the pool as some info stated. So they did their best to compensate.
How central it was.
Room was tired even though we were told it was newly renovated. Stains on the carpet, marks on the walls, and broken air con.
Location and breakfast were great
The air conditioning didn't work and clearly this was a long standing issue that the hotel knew about according to our check un receptionist ! This factored in booking this hotel for the expensive price it was during a heat wave. Not only this the shower in the room really badly leaked and the fridge for cooling drinks and water didn't work at all in the room. I understand they are refurbishing but the room was tired and not working 😕 for nearly 200 pounds excluding breakfast this was unacceptable sadly.
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