Mercure Exeter Southgate Hotel

Hotels
•
Mercure
8 (5384 reviews)
Southernhay East , Exeter , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Comfortable room
Good food
Cons:
Cleanliness issues
Poor room amenities
Value for money concerns

Categories

Cleanliness
7.46
The shower door in my room was pretty disgusting and really needed a good clean.
Service
8.93
Staff were very friendly and helpful, with good service at check-in.
Location
8.97
Great location, very central, perfect for the Christmas market and shopping centre.
Room Quality
7.42
Uncomfortable main bed in family room and issues with the air conditioning.
Amenities
7.95
Standard amenities including spa pool and various food options available.
Value for Money
7.41
Paid for half board stay, but menu was limited and not as expected.
Food and Beverage
7.96
Lovely food and good bar menu, but some food items were served cold.
Overall Experience
7.93
An overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:45

Property Description

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.

Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.)

Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.

The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.

It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

8
Based on 5384 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
M
Michael • couple • gb
7
Nice hotel.stayed on way to Cornwall to break our journey there and back.very cosmopolitan hotel.
Pros:

Nice room.clean.big space in room.fairly quiet.good breakfast.enjoyed room service meal .

Cons:

Beds were a bit hard.husband could feel springs as he lay down but put a towel under his back which helped , but perhaps hotel could provide a simple wool bed topper to extra cushion the bed for people if they request it to make it not so hard.we took our own for myself as we always do and used it for me.It did help a bit.

2026-06-13 • via Nuitee
W
william • couple • gb
4
Was told when arriving that the Hotel was full, hence the room we got!!!
Pros:

Ordered a meal in the room, It came very quickly.

Cons:

The size of the room

2026-06-13 • via Nuitee
M
Michael • couple • gb
8
On the whole, a lovely stay at the hotel
Pros:

Liked convenient position

Cons:

Single beds

2026-06-12 • via Nuitee
C
Christopher • solo_traveller • gb
9
Pros:

Location and parking were a big plus as well as a great hotel

2026-06-12 • via Nuitee
B
burna • solo_traveller • gb
8
Lovely staff and great breakfast
Pros:

The breakfast was amazing I was very impressed and it took away the disappointment of facilities, staff very accommodating and helpful cannot fault the customer service.

Cons:

I paid extra for a better room yet it was not impressive it was very small not like the online photos and the only difference to a standard is decoration with topped up fridge and robes in bathroom also coffee machine is a cheap one not a decent one,the jacuzzi was out of order which we wanted to relax and the sauna was like being sardines in a tin can also the gym was very small again misinterpreted on website which makes it look bigger. However this being said we would stay again just for the breakfast and lovely staff. Also clean. Also bath would fill up when having a shower as the plug hole was not emptying.

2026-06-12 • via Nuitee
B
Barnard • solo_traveller • gb
8
Pros:

Easy to book, staff were welcoming, the room was very clean and the bathroom was lovely 😍

Cons:

The windows didn't open, not even a little bit 😞 the TV channels were very poor, we ended up watching some police programmes 🙄 for the price there shoukd at least be Netflix, we stayed at a b&b in Somerset for £70 a night and there was Netflix plus other good channels....
There was only 2 teabags 😱 I'm a typical English lass who needs at least 3 cups of tea before I even start speaking when I wake up.

2026-06-12 • via Nuitee
R
Reinhard • couple • at
8
2026-06-11 • via Nuitee
R
Reinhard • couple • at
8
Sehr gutes Frühstück, Personal sehr freundlich und hilfsbereit, Lage sehr gut!
Pros:

Sehr gutes Frühstück, Personal sehr freundlich und hilfsbereit, Lage sehr gut!

2026-06-11 • via Nuitee
P
Patricia • family_with_children • gb
6
Great location, good food but a disappointing room
Pros:

Breakfast and location both good and good parking

Cons:

Requested a room with just a shower and we were allocated a pleasant room but with the shower over the bath. We were given complimentary drinks while we waited for the room to be changed, which was good.
The new room had an excellent bathroom but the room was smaller and dark.
We then realised that the Aircon wasn't working but fans had been provided.
The windows wouldn't open and weren't fixed until after midday on the following day, so all the fans were doing was stirring up the stale air.

2026-06-10 • via Nuitee
B
Barbara • couple • gb
9
2026-06-09 • via Nuitee
M
michael • extended_group • au
9
2026-06-09 • via Nuitee
I
isabelle • couple • fr
8
2026-06-08 • via Nuitee
A
Adam • family_with_children • gb
10
Pros:

Rooms was a good size

Cons:

No coffee Machine

2026-06-08 • via Nuitee
F
Francesca • solo_traveller • gb
10
2026-06-07 • via Nuitee
P
peter • solo_traveller • gb
7
2026-06-07 • via Nuitee
L
Louise • couple • gb
8
Good enough for the money
Pros:

Location and friendly staff

Cons:

Room and furniture a bit old and dated

2026-06-07 • via Nuitee
S
Shane • solo_traveller • gb
7
2026-06-05 • via Nuitee
R
Rose • couple • gb
10
Excellent hotel in a perfect location to explore the centre of Exeter
Pros:

We loved the quiet and relaxed elegance of the hotel. The staff were exceptionally friendly and professional. They obviously enjoy working at the hotel! The food was excellent. Had a swim in the indoor pool. Loved it. Definitely going back!

2026-06-05 • via Nuitee
M
Mike • couple • gb
7
Another happy and comfortable stay at Mercure Exeter Southgate - thank you and fully recommend!
Pros:

Breakfast was excellent. Despite the AC not working, the bedroom was not too warm, and the fan certainly helped. The staff were very accommodating and cheerful, and the rest of the hotel was not hot. The fact that we were not charged for parking and were offered a drink on arrival certainly went a long way to mitigate the lack of adequate ventilation in our room. However, had our visit coincided with the warmer temperatures earlier in the week, I do not think we could have coped so well.

Cons:

The family room 175 was tight - we chose it for the settee. However, it was too static and clearly intended for use only as a bed. Deconstructing it required a member of staff to do the magic. This room did not seem as spacious as the room we stayed in on a previous visit, although the toilet and shower area were significantly better. The huge bed was very, very comfortable indeed - full marks for that!

2026-06-05 • via Nuitee
P
Pioneer47878363352 • Business • Stroud, Stroud District, Cotswolds, England
4
Could be fantastic but sadly falls short of expectations.
Pros:

This place should deliver and has so much potential but is let down by poor maintenance and a long overdue make over.
I end up here often for business and keep thinking it must improve but there’s always issues.
Yet again no Air Conditioning, issues with the jacuzzi and while the rooms themselves are serviceable, for the prices charged it is becoming somewhere now I look to avoid which is a shame because I do like the pool and the location.
A display in reception tonight promised some
cosmetic enhancements coming up for the rooms but if the basic maintenance issues cannot be sorted then this won’t help.
Additionally the car park now at £16 a night is becoming a joke.
The staff always seem to be trying their best but the constant apologies don’t make up for a good nights sleep unfortunately.

2026-06-03 • via Tripadvisor