Mercure Exeter Southgate Hotel

Hotels
Mercure
8 (5595 reviews)
Southernhay East , Exeter , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Comfortable room
Good food
Cons:
Cleanliness issues
Poor room amenities
Value for money concerns

Categories

Cleanliness
7.46
The shower door in my room was pretty disgusting and really needed a good clean.
Service
8.93
Staff were very friendly and helpful, with good service at check-in.
Location
8.97
Great location, very central, perfect for the Christmas market and shopping centre.
Room Quality
7.42
Uncomfortable main bed in family room and issues with the air conditioning.
Amenities
7.95
Standard amenities including spa pool and various food options available.
Value for Money
7.41
Paid for half board stay, but menu was limited and not as expected.
Food and Beverage
7.96
Lovely food and good bar menu, but some food items were served cold.
Overall Experience
7.93
An overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:45

Property Description

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.

Please inform the property if any of the guests are children, so the rooms can be set accordingly. Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.

Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. Access the indoor heated swimming pool is free of charge for guests. There is also a sauna and a whirlpool (age restrictions apply.)

Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.

It is just a 5-minute walk from the hotel to the shops and restaurants of the city centre. Buses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away.

Parking is available on site and charged at £16 per 24 hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8
Based on 5595 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
S
Simon couple gb
8
Great hotel
Pros:

Location is great. Love Exeter and used to stay here with the family when it was the Forte Crest. Pool is good.

Cons:

Nothing to dislike.

2026-08-15 via Nuitee
J
Janice solo_traveller gb
5
Ok
Pros:

Good breakfast

Cons:

No air con and a window that hardly opened meant that a noisy fan had to be on all might

2026-08-15 via Nuitee
J
John couple us
10
2026-08-15 via Nuitee
J
John couple gb
10
2026-08-14 via Nuitee
H
Hau solo_traveller gb
7
Staff are good, location is convenient, facilities are old and bad
Pros:

Room is of good size, location is close to central district

Cons:

No air-conditioning at such hot Summer, shower box kept flooding

2026-08-14 via Nuitee
M
Mckenna couple gb
8
Pros:

BREAKFAST

2026-08-13 via Nuitee
A
ALLEN couple gb
9
Enjoy
2026-08-13 via Nuitee
R
Rombout couple be
7
Pros:

Alles

Cons:

Dure parking!

2026-08-13 via Nuitee
J
John extended_group us
10
2026-08-12 via Nuitee
C
Claire solo_traveller gb
9
2026-08-12 via Nuitee
S
Stéphane solo_traveller ch
10
Pros:

L'emplacement de l'hôtel est est fabuleux, la décoration est également splendide

2026-08-12 via Nuitee
P
Paul solo_traveller gb
9
2026-08-11 via Nuitee
L
Lizzie couple gb
10
2026-08-11 via Nuitee
J
James couple gb
3
Meh
Cons:

Can smell sewerage coming up the drains on the mens changing rooms. Grim

2026-08-11 via Nuitee
C
Charlotte couple gb
9
Wonderful, relaxing break in a comfortable and affordable hotel
Pros:

Location is fantastic for the cathedral, the hotel was clean, and the rooms very comfortable.
Breakfast was fabulous.

Cons:

Nothing

2026-08-10 via Nuitee
B
Bridget couple gb
8
A very comfortable stay in a good location with friendly staff
2026-08-10 via Nuitee
K
Karen solo_traveller gb
10
Good central location
Pros:

Location to the city and the event they I essential attending.

Cons:

Having to pay an additional cost for the car park.

2026-08-10 via Nuitee
T
Teodora couple gb
10
2026-08-10 via Nuitee
W
wayne solo_traveller gb
10
Pros:

The building was beautiful and the staff were very friendly and courteous

Cons:

There is nothing I didnt like

2026-08-10 via Nuitee
A
Andrew solo_traveller gb
8
Lovely hotel starting to get tired
Pros:

Location

Cons:

Tired

2026-08-10 via Nuitee