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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.
Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.
Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.
Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please inform the property if any of the guests are children, so the rooms can be set accordingly. Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.
Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. Access the indoor heated swimming pool is free of charge for guests. There is also a sauna and a whirlpool (age restrictions apply.)
Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.
It is just a 5-minute walk from the hotel to the shops and restaurants of the city centre. Buses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away.
Parking is available on site and charged at £16 per 24 hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Excellent location.
My room was dated. Bulky brown furniture that is not practical..
The staff were particularly friendly and the room and breakfast wre all exceptional.
I was kept awake for over an hour by a man talking on his mobile phone outside of the hotel in the carpark in the early hours of the morning!!!
Excellent location within a few minutes walk of cathedral, restaurants and main shopping areas.
Despite central location, once inside the hotel it is quiet and calm inside the rooms - perfect for a restful stay after days of sightseeing and walking.
We didn’t book breakfast but we ended up adding it to our stay and it was worth it - very good buffet selection, large and tastefully decorated eating area including terrace outside.
We ate dinner in the restaurant one night and the choice of food and wine was ample, overall a good value meal.
Room service we used once and it was a prompt and courteous service.
All staff were lovely and friendly, very helpful and really made us feel welcome.
Minor point - housekeeping staff start quite early in the morning and tended to be quite noisy talking loudly outside rooms.
Great staff, location and facilities. Good sized amd well equipped room.
Nothing to complain about here. Note parking is an additional charge that has gone up in price.
Convenient to most of the places of Interest that one would want to visit.
The Reception area, which is the first area all visitors go through , could do with a makeover. The carpet looks like it has seen its better days!!
Limpieza, ubicación y amabilidad del personal
El desayuno poco variado, especialmente por la fruta
Location as central plus parking (at an additional cost of £16 for 24 hours though)
Bedroom was above the reception area so all the smokers were outside talking loudly plus guests coming and going.
Also of the two high up windows (little to no view) only one would open and that was the only ventilation for the room so it smelt stuffy.
location - fantastic
breakfast was tasty, really lovely
room - beautiful, updated, cosy, pretty
staff lovely
spa lovely, slippery floor
dinner in the restaurant took an hour (for the main courses), my salad was limp with too much store bought dressing which just tasted like vinegar and had an overload of croutons.
Rooms were comfy, clean and spacious.
Nothing it was absolutely lovely
Top notch staff, friendly, professional
No air con
Room was a little tired, felt a little grubby
Quality of room
Slightly cheaper car parking!!
Good location.
Having to pay for parking when the price of the hotel was over priced already.
Shower that overflowed due to blocked plug. Rooms are rather basic and no hair conditioner , windows don’t open properly and air conditioning doesn’t work well. Very hard pillows. Breakfast was mediocre as not much choice other than cooked.
Comfortable and quite
It’s ok
Hotel was very hospitable and my dog allowed in room and bar.
Staff were friendly
We were allocated a refurbished room which was really nice
We didn’t have time to use but the leisure centre is a nice feature
No decaf cappuccino option at breakfast
Only decaf coffee sachet
My partner cannot drink caffeinated
Not enough bottled water in room mini fridge for menopausal woman! Couldn’t open the windows for air!!
People checking in next to me got their parking free of charge but I had to pay £16.
Great room, comfy bed, tea/coffee making in room
Nice bar. Breakfast was good value and is one of the best hotel breakfasts we've had in a long time @
Nothing.
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