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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.
Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.
Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.
Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Please inform the property if any of the guests are children, so the rooms can be set accordingly. Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.
Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. Access the indoor heated swimming pool is free of charge for guests. There is also a sauna and a whirlpool (age restrictions apply.)
Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.
It is just a 5-minute walk from the hotel to the shops and restaurants of the city centre. Buses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away.
Parking is available on site and charged at £16 per 24 hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Having to wait 25 minutes for 2 gluten ftee sausages to be presented at bteakfast.
Great room, comfy bed, tea/coffee making in room
Nice bar. Breakfast was good value and is one of the best hotel breakfasts we've had in a long time @
Nothing.
thin walls and next door were up all night partying so kept me awake 11pm - 6am
Location is very good. Car park useful.
Broken air con
Light in bathroom not working
Mould on bathroom ceiling above shower
Dust in bedroom
Staff in hospitality need to be aware of empty serving dishes
The receptionist was very helpful and welcoming on arrival. We were checked in early and upgraded to a privilege room. The room was very comfortable with good facilities. We booked breakfast for the next morning on arrival at a reduced rate. The breakfast was excellent.
My now husband stayed the night before we got married and then both of us on our wedding night. We asked about breakfast in the morning and were told that we hadn’t included it in our booking which was fine but to go straight through to the dining room and we would be seated and free and deal with this after. We did and when we left (I also asked for a later checkout) we went to settle up and were told it had been ‘taken care of’. We were very shocked we had been given breakfast and a late checkout for no further expense. Very kind and wry much appreciated.
To be honest, I was expecting a slightly larger room, having looked at the photos when we booked it but it was very comfy.
Everything
The room was fine , breakfast good, location good bar area was good .
The restaurant staff good have been more helpful , I asked for some cutlery and was told to go to the drawers and I will find cutlery in one of the drawers , I asked another waiter who totally ignored me , I ended up taking the cutlery off a table that had been set for four people
Reception was very helpful on arrival with changing our beds into two singles instead of a double.
On the morning of departure, we had three knocks and entries of cleaning staff that woke us up three separate staff. This was hours before check out time and really ruined our sleeping schedule and also was worrying as we could have been getting changed.
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