Mercure Exeter Southgate Hotel

Hotels
•
Mercure
8 (5660 reviews)
Southernhay East , Exeter , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Comfortable room
Good food
Cons:
Cleanliness issues
Poor room amenities
Value for money concerns

Categories

Cleanliness
7.46
The shower door in my room was pretty disgusting and really needed a good clean.
Service
8.93
Staff were very friendly and helpful, with good service at check-in.
Location
8.97
Great location, very central, perfect for the Christmas market and shopping centre.
Room Quality
7.42
Uncomfortable main bed in family room and issues with the air conditioning.
Amenities
7.95
Standard amenities including spa pool and various food options available.
Value for Money
7.41
Paid for half board stay, but menu was limited and not as expected.
Food and Beverage
7.96
Lovely food and good bar menu, but some food items were served cold.
Overall Experience
7.93
An overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:45

Property Description

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.

Please inform the property if any of the guests are children, so the rooms can be set accordingly. Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral.

Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. Access the indoor heated swimming pool is free of charge for guests. There is also a sauna and a whirlpool (age restrictions apply.)

Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available.
The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served.

It is just a 5-minute walk from the hotel to the shops and restaurants of the city centre. Buses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away.

Parking is available on site and charged at £16 per 24 hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8
Based on 5660 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
C
Craig • solo_traveller • gb
9
2026-10-24 • via Nuitee
C
catalina • solo_traveller • co
9
Perfecto para la estancia de 1 día
Pros:

Su comodidad, la comida , la locación

2026-10-24 • via Nuitee
J
John • couple • gb
9
2026-10-24 • via Nuitee
R
RHIAN • couple • gb
8
I’d love be to stay there again
Pros:

Location was absolutely spot on and the rooms were very clean and well presented. Receptionist when we checked in was so helpful and knowledgeable

2026-10-24 • via Nuitee
C
carolyn • family_with_children • gb
10
Pros:

Comfortable. Excellent location. Good price.

2026-10-24 • via Nuitee
B
Bernardita • couple • gb
9
2026-10-23 • via Nuitee
D
David • couple • gb
9
2026-10-23 • via Nuitee
W
wayne • solo_traveller • gb
8
Perfect for what I needed it for
Pros:

Room, spa, staff

Cons:

Parking, breakfast was average

2026-10-22 • via Nuitee
D
Daly • couple • gb
10
2026-10-22 • via Nuitee
G
george • solo_traveller • gb
7
2026-10-22 • via Nuitee
A
Ameena • extended_group • gb
4
2026-10-21 • via Nuitee
P
Phil • solo_traveller • gb
10
2026-10-21 • via Nuitee
M
Mike • family_with_children • gb
10
Well Placed
Pros:

It's a good hotel. Nice relaxed vibe. Good food. Well placed for venturing out into the centre of Exeter.

Cons:

The late shift barman didn't know how to do cocktails.

2026-10-21 • via Nuitee
P
peter • solo_traveller • gb
4
A dissapointing stay
Pros:

the gym and the room where fine.The location was good foir my work

Cons:

The hotel is having significant external renovation and i was woken by loud drilling and hammering from 7.45 which went on till i left the room at 10.45.I reported this to reception and explained that i think they should be informing people when they are booking that significant work on the building is taken place which will creat alot of noise in your room

2026-10-21 • via Nuitee
J
JANE • family_with_children • za
5
Pros:

Nice bed and nice shower.

Cons:

My windows in the room could not open. Air con didn't work. Phone didn't work.

2026-10-20 • via Nuitee
J
Janet • couple • gb
10
We actually look forward to staying at this hotel for the great service it certainly deserves its star rating
Pros:

Location , friendly,, good breakfast. Professional staff . happy to book again.

Cons:

Tv had limited channels

2026-10-20 • via Nuitee
C
Chris • solo_traveller • gb
7
A great place. It is not our first stay. Feel a little let down but still had a great time.
Pros:

The lactation was great. The public areas are lovely.

Cons:

The toilet in our room often needed 2 sometimes 3 times. We had a disabled wet room. I did not ask for this and would prefer a normal bathroom.

2026-10-20 • via Nuitee
S
Steve • couple • gb
9
A very pleasant stay as usual
Pros:

Friendly staff. Great location. Lovely hotel

Cons:

On this occasion the ac wasn’t working. However we were provided with a fan

2026-10-18 • via Nuitee
M
Mark • couple • gb
9
Pros:

Central quiet location. Nice bar and lounge area. Swimming pool and spa.

2026-10-18 • via Nuitee
P
Philippa • couple • gb
8
Loved the new refurbished bed room Swimming pool facilities always a pleasure
Pros:

Great location ,,,

Cons:

Being rushed at Breakfast time
Breakfast was not the best as it has been

2026-10-18 • via Nuitee