InterContinental Kansas City at the Plaza by IHG

Hotels
•
InterContinental Hotels & Resorts
7.8 (475 reviews)
401 Ward Parkway , Kansas City , US
+1 816-756-1500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near the plaza and attractions
Spacious rooms and balconies
Polite, helpful/front desk staff (several named)
Comfortable beds
Delicious breakfast reported by some guests
Cons:
Inconsistent/poor cleanliness in some rooms (bugs, stains, filthy grout)
Parking issues and extra fees; gate/key problems
Unauthorized/altered charge by staff with unresolved refund
Limited amenities (no bellman, no baggage carts, minimal restaurant options)
Accessibility issue: some balcony doors didn't open enough for wheelchair users

Categories

Cleanliness
5.5
Multiple reviews cite significant cleanliness problems (dead bugs, filthy grout, stains, pubic hair, holes in sheets), though a few guests reported clean rooms; overall cleanliness is below average and inconsistent.
Service
9
Many guests praised staff (named employees like Sam, Erica, Gavin, Melinda) for helpfulness and kindness; however a serious unresolved billing/theft incident was reported, so service is generally strong in-person but marred by a critical failure in payment handling.
Location
9.5
Consistently praised — great walking distance to attractions, near the plaza, and convenient for events; location is a clear strong point.
Room Quality
8.6
Many guests noted roomy, spacious rooms, comfortable beds and pleasant balconies, but some rooms had stains and sheet damage; overall room quality is good but variable between stays.
Amenities
8.3
Breakfast and balcony areas were enjoyed by several guests, but there were repeated complaints about parking gate/key problems, no bellman on duty, limited restaurant offerings and no baggage carts.
Value for Money
5.5
Guests reported expensive rates, extra parking fees ($25/day) and billing/pre-authorization problems; value is perceived as poor relative to cost.
Food and Beverage
8.2
Breakfast received praise, but there is at least one serious complaint involving an altered/unauthorized bar charge; generally positive on food quality with a concerning service-related exception.
Overall Experience
7.8
Mixed overall: excellent location and many positive staff interactions balanced by inconsistent cleanliness, maintenance needs, parking hassles and a major unresolved billing complaint — resulting in an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodations
Experience the epitome of comfort and style at InterContinental Kansas City at the Plaza. The spacious rooms, adorned in warm colors, offer a perfect blend of relaxation and functionality. Enjoy the convenience of in-room safety deposit boxes, a desk, and a coffee maker for your comfort.

Fine Dining Experience
Indulge in a culinary journey at American Slang, the hotel's premier restaurant offering delectable dishes for breakfast, lunch, and dinner. Savor exquisite flavors and exceptional service in a sophisticated setting, creating a memorable dining experience during your stay.

Prime Location
Located adjacent to the iconic Country Club Plaza, our hotel provides easy access to renowned attractions such as the Nelson-Atkins Museum of Art and the University of Missouri at Kansas City. With a plethora of amenities including an outdoor pool and a 24-hour gym, InterContinental Kansas City at the Plaza ensures a memorable and convenient stay for all guests.

Book now for an unforgettable stay at InterContinental Kansas City at the Plaza!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Guest Reviews

7.8
Based on 475 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 8.6
Amenities: 8.3
Value for Money: 5.5
Food and Beverage: 8.2
Overall Experience: 7.8
M
Melissa • extended_group • us
10
2026-10-31 • via Nuitee
A
Ashley • couple • us
6
2026-10-23 • via Nuitee
L
Lauren • family_with_children • us
7
Needs maintenance and cleaning to be better.
Pros:

We loved the location near the plaza. Roomy hotel room.

Cons:

The parking was an issue the first day to thew last day we were there. We never could get the key to lift the gate and we paid $25 a day for the parking in addition to the very expensive rates for the room. We had crickets and dead bugs in the corners of the room and the grout in the bathroom was absolutely filthy. Would definitely say they need to upgrade their facility. Otherwise it was a wonderful location. I guess that is the best thing we had going for us.

2026-10-19 • via Nuitee
A
Allen • extended_group • us
6
Close to our function, ambience in lounge at night left much to be desired.
Pros:

Location

Cons:

Had 2 rooms reserved, had to csncel 2 thru Booking. Staff not real supportive—they ended up putting us in a worse room. But we only had tp pay for 1.

2026-10-10 • via Nuitee
A
Allen • solo_traveller • us
5
2026-10-10 • via Nuitee
M
Michael • solo_traveller • us
8
Pros:

Great walking distance to close attractions and great places to eat. Great atmosphere. Polite staff

Cons:

Nothing. It was great! Thank you

2026-10-08 • via Nuitee
M
Megan • couple • us
1
They charges me over 800 dollars saying that 400 was a pre authorization fee. 4 days later I still haven’t gotten the 41
Pros:

The area it was in was nice

Cons:

The rooms were not clean. There were holes in the sheets. A big black stain on comforter. Bathroom was nasty, pubic hair everywhere.

2026-10-07 • via Nuitee
B
Barbara • couple • us
7
It was an okay stay, but for the cost, not much fun.
Pros:

Location was great. Room was clean and beds were comfortable

Cons:

No bellman on duty, but the valet parking person helped us with our bags to the room. No baggage carts available. Not many people staying at the hotel, minimal restaurant amenities, but the staff was super.

2026-09-09 • via Nuitee
N
nunn • solo_traveller • us
10
Pros:

The room and space it had

Cons:

Balcony doors didn't open enough for my wheelchair.

2026-09-09 • via Nuitee
L
Liz • solo_traveller • us
9
2026-09-02 • via Nuitee
S
Shantail • couple • us
6
2026-09-01 • via Nuitee
B
baileygZ3978AQ • Family
10
Spacious, clean, kind staff!
Pros:

We had a wonderful experience at the Intercontinental!
Breakfast was delicious, rooms were clean and spacious, and the balcony was a beautiful place to relax at the end of the day. We will absolutely be returning! Above all of that, the kindness shown by the front reception staff was above and beyond. Thank you specifically to Sam, Erica, and Gavin. Yall were the cherry on top of a beautiful hotel stay.

2026-08-29 • via Tripadvisor
J
Jeff • solo_traveller • us
10
2026-08-27 • via Nuitee
V
Vanessa • couple • us
9
2026-08-21 • via Nuitee
L
laurenwS8387BV • Family
2
Hotel Employee stole from me with no repercussions
Pros:

My family and I stayed at the InterContinental Kansas City on the Plaza (InterContinental Kansas City At The Plaza) from July 31 to August 2 for a girls weekend with my kids. I bought one drink at the hotel bar, $13 plus a $1 tip, and closed my tab immediately.

Days later my credit union flagged suspicious activity on my card from this hotel. When I checked, there was a $241 pending charge I never authorized. At checkout, the Front Office Manager investigated and confirmed that the bartender had altered my $1 tip to over $200 in their system.

I filed a formal complaint, spoke with hotel management, and the corporate office. The GM’s own written response admitted to the charge being “erroneously authorized” and offered to comp my $13.56 drink (which has yet to occur). A comped drink does not address over $200 that was taken from my account without my consent.

I have since disputed the charge with my bank, filed with IHG corporate, and I am now considering a police report. It has been almost 4 weeks with no real resolution and no refund.

If this can happen to me, it can happen to any guest paying with a card at this property. Guests deserve to know their payment information is safe here.

IHG Hotels & Resorts, this needs to be made right.

#InterContinental #IHG #ConsumerProtection #KansasCity

2026-08-19 • via Tripadvisor
6
663betal • Business
10
Happy
Pros:

Melinda was very nice and always ready to help with anything I need

2026-08-19 • via Tripadvisor
4
429fs • Business
10
Perfection
Pros:

Amazing everything, Melinda made every day be amazing.

2026-08-19 • via Tripadvisor
6
611tabathal • Business
10
Great weekend in KC!
Pros:

We're in KC with 3 kids for a business trip. My 3 young kids had the best time up in the it's concierge lounge with Don & Melinda Jones. The breakfast options were just what we needed. The beds were comfy & rooms were modern. We did have a small mini fridge. Highly recommend adding the the concierge's lounge to your reservation!!

2026-08-19 • via Tripadvisor
G
Guide60380685425 • Family • Las Vegas, Nevada
6
Average expedience in an older hotel that needs more attention.
Pros:

Plumbing challenges. Toilet flush did not work. Bathroom sink drained very slowly. Staff was attentive and assisted professionally. Food was very good at breakfast and dinner was challenged.

2026-08-16 • via Tripadvisor
G
G4080SUphillipm • Family
8
Phenomenal team. Phenomenal service
Pros:

Our stay went very well. Great hospitality. Melinda and david in concierge did everything within their power to make our stay memorable. Ms. Roxanne and Billy were phenomenal and helped us with everything for our morning breakfast to our pool adventure. They were there to guide and serve us the entire time! I will definitely be coming again and hope that they are all working the day we do

2026-08-16 • via Tripadvisor