DoubleTree by Hilton Biltmore/Asheville

Hotels
•
Doubletree by Hilton
8.8 (688 reviews)
115 Hendersonville Road , Asheville , us
+1 828-274-1800

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Elevator problems

Categories

Cleanliness
8.3
The pool area was disgusting and there was black mold in the bathroom.
Service
9.8
Staff were friendly and helpful during the stay.
Location
9.8
Excellent location for visiting the Biltmore estate.
Room Quality
8.3
Rooms were clean but showing wear; beds were not the expected size.
Amenities
8.3
Some amenities like the hot tub were unavailable, disappointing guests.
Value for Money
7.8
Overall stay was not worth the money paid, with issues like loud heaters.
Food and Beverage
8.8
Breakfast available but was pricey at $15 per person.
Overall Experience
9.3
Decent stay overall but with several areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:00

Property Description

Luxurious Accommodations
Indulge in the comfort and convenience of the DoubleTree Hotel Biltmore-Asheville's guest rooms, complete with coffee-making facilities, work desk, and a HDTV for your entertainment needs.

Convenient Amenities
Take advantage of the fitness center, 24-hour business center, and meeting facilities during your stay at the Biltmore Asheville DoubleTree Hotel. For added convenience, laundry facilities are also available.

Prime Location
Explore the beauty of Asheville with ease as the hotel is located just 7 km from the renowned Biltmore House and Winery, and a short drive away from Blue Ridge Parkway and Downtown Asheville. Book now for an unforgettable stay in Asheville, North Carolina!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
this property will be closed for renovations starting on August 3rd and will re-open in Spring of 2027Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 688 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 9.3
R
Ronald • couple • us
10
2026-07-25 • via Nuitee
5
5tarynb • Family
4
Not a good experience, but hopeful they can rebound
Pros:

This was not good, and I couldn’t sleep well at all. Outdated room, bad chair, beds felt old, musty smells, door handle janky, low light in hallways, and the jacuzzi had been boarded up. The staff and location are great, but the whole vibe there is off. They are renovating according to signs, so hopefully they can bring it back.

2026-07-18 • via Tripadvisor
C
Christian • couple • us
8
My husband and I did discuss that overall the staff was on spot for asking questions and helping que
Pros:

Didn't partake in breakfast.....

Cons:

??

2026-07-18 • via Nuitee
Y
Yim • solo_traveller • us
8
2026-07-17 • via Nuitee
5
542giem • Couples • United States
2
BED BUGS BE CAREFUL
Pros:

The worst 2 night's stay at this Hotel Double Tree under Hilton property. I've got a terrible bedbugs bites, that was the first time I've experienced bitten by bed bug bites in my entire life. They offered us to transfer to a suit room , but it was very disgusting the smell was off and terribly filthy. Im still suffering from the itching and swelling until now. Theres too many noises inside you can hear the room. The breakfast was not good at all! Not recommended! Very disappointed.

2026-07-16 • via Tripadvisor
L
Larry • extended_group • us
10
Great
2026-07-16 • via Nuitee
S
Sandra • solo_traveller • us
9
2026-07-15 • via Nuitee
B
Barry • couple • us
10
Cons:

No free breakfast

2026-07-13 • via Nuitee
D
Deidre • couple • us
8
2026-07-11 • via Nuitee
B
Bhavna • couple • us
5
The hotel really needs updating with the staff was wonderful
Pros:

Location

Cons:

It was way rundown and old needs to updating really bad

2026-07-09 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

The facility and grounds are very nice.

Cons:

Wish they had a restaurant.

2026-07-03 • via Nuitee
R
Robert • solo_traveller • us
8
2026-06-27 • via Nuitee
M
Marilyn • couple • us
10
2026-06-27 • via Nuitee
K
Kayeiah • family_with_children • us
9
2026-06-26 • via Nuitee
D
Danielle • family_with_children • us
5
Pros:

Just being in the mountains and the downstairs was nice.

Cons:

We got there and there were things in our room that were broken, towels were nasty.

2026-06-24 • via Nuitee
M
Michelle • couple • us
7
2026-06-22 • via Nuitee
P
Pudar-Hozo • couple • us
10
excellent
Pros:

everything is perfectioned for my use; dors are easy to open and quiet, bed lamp is strong enough to read in bed, sink and shower faucets work perfectly, sink is not clogged, towels are perfectly positioned, bedding is clean, pillows are good, fridge is excellent,......extra toilet paper-just in case, towels are well positioned,.....looking at trees...everything perfect

Cons:

room needs fresh paint and carpet, also new/modern furniture. that is why innitially smelled old but we opened balcony 5 min and its ok. coffee shouldn't be the paper bag - tastes bad. i didn't have small bills for tip, so tried the provided code, but it asked me who should i leave tip for by name-how can i know name ?????nonsense

2026-06-22 • via Nuitee
V
VICTORIA • extended_group • us
10
2026-06-19 • via Nuitee
M
mcdonald • solo_traveller • us
2
I will look for another place to stay the next time I travel to Asheville.
Pros:

Staff very unfriendly. Place needs a make-over. It is too dark and uncomfortable looking. A downer

Cons:

Location of the room. I felt like I was pushed to the least desirable location. Difficult to find your way. Too dark

2026-06-18 • via Nuitee
N
Nathan • solo_traveller • us
10
2026-06-14 • via Nuitee