DoubleTree by Hilton Biltmore/Asheville

Hotels
•
Doubletree by Hilton
8.4 (499 reviews)
115 Hendersonville Road , Asheville , US
+1 828-274-1800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location (close to Biltmore, mountain setting, nice grounds)
Generally helpful and attentive staff
Several guests praised the on-site breakfast (good coffee, french toast)
Pleasant facility and grounds
Some rooms/bedding and room features received high marks
Cons:
Serious cleanliness complaints (bedbug report, filthy suite, musty smells, nasty towels)
Rooms described as outdated, broken items, low light and worn furniture/carpet
Amenities issues (jacuzzi boarded up, no restaurant, inconsistent complimentary breakfast)
At least one instance of unfriendly staff and delayed check-in due to system outage
Perceived as overpriced for the condition of some rooms
Noise and confusing room layout reported by guests

Categories

Cleanliness
7.3
Mixed reports: some guests called the hotel clean and praised bedding/towels, but serious cleanliness issues were reported (bedbug bites, filthy suite, musty smells, nasty towels), so cleanliness is below top-tier but not uniformly poor.
Service
9.3
Generally strong service: multiple comments praise staff as helpful, 'on spot' and wonderful; a few notes of unfriendly staff and a check-in delay due to a Hilton system outage slightly temper the rating.
Location
9.4
Location is a clear strength: very close to the Biltmore, mountain setting and pleasant grounds are repeatedly praised, though one guest noted an undesirable room location within the property.
Room Quality
7
Rooms are inconsistent: some guests described rooms as well-appointed, but multiple reports cite outdated rooms, broken items, janky door handles, low lighting, musty smells and boarded amenities—room quality needs updating.
Amenities
9.1
Facility and grounds are nice and the property has appealing common areas, but some amenities were unavailable or lacking for guests (boarded-up jacuzzi, no on-site restaurant, no complimentary breakfast for some); overall amenities are good but with notable gaps.
Value for Money
7
Perceived as slightly poor value by some guests (comments of 'way overpriced' and dissatisfaction when rooms/cleanliness fall short), so value is below the overall target but not extremely low.
Food and Beverage
9
Food reception is generally positive for those who ate on-site (several compliments about breakfast, french toast and good coffee), though a few guests reported poor breakfast experiences or lack of complimentary options.
Overall Experience
9.1
Mixed overall: strong positives around staff, location and character of the property offset issues with rooms/cleanliness for many guests; overall experience leans positive but has clear areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodations
Indulge in the comfort and convenience of the DoubleTree Hotel Biltmore-Asheville's guest rooms, complete with coffee-making facilities, work desk, and a HDTV for your entertainment needs.

Convenient Amenities
Take advantage of the fitness center, 24-hour business center, and meeting facilities during your stay at the Biltmore Asheville DoubleTree Hotel. For added convenience, laundry facilities are also available.

Prime Location
Explore the beauty of Asheville with ease as the hotel is located just 7 km from the renowned Biltmore House and Winery, and a short drive away from Blue Ridge Parkway and Downtown Asheville. Book now for an unforgettable stay in Asheville, North Carolina!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
this property will be closed for renovations starting on August 3rd and will re-open in Spring of 2027Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 499 reviews
Cleanliness: 7.3
Service: 9.3
Location: 9.4
Room Quality: 7
Amenities: 9.1
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.1
M
Mark • couple • us
10
Great hotel
Pros:

Great property. Clean hotel. Very close to biltmore.

2026-08-15 • via Nuitee
T
Tabetha • extended_group • us
9
2026-08-07 • via Nuitee
S
Shauna • solo_traveller • us
10
2026-08-05 • via Nuitee
A
Alan • solo_traveller • us
9
Cons:

Check in was delayed due to Hilton system outage

2026-08-03 • via Nuitee
L
Lori • family_with_children • us
9
2026-08-02 • via Nuitee
R
Ronald • couple • us
10
2026-07-25 • via Nuitee
5
5tarynb • Family
4
Not a good experience, but hopeful they can rebound
Pros:

This was not good, and I couldn’t sleep well at all. Outdated room, bad chair, beds felt old, musty smells, door handle janky, low light in hallways, and the jacuzzi had been boarded up. The staff and location are great, but the whole vibe there is off. They are renovating according to signs, so hopefully they can bring it back.

2026-07-18 • via Tripadvisor
C
Christian • couple • us
8
My husband and I did discuss that overall the staff was on spot for asking questions and helping que
Pros:

Didn't partake in breakfast.....

Cons:

??

2026-07-18 • via Nuitee
Y
Yim • solo_traveller • us
8
2026-07-17 • via Nuitee
5
542giem • Couples • United States
2
BED BUGS BE CAREFUL
Pros:

The worst 2 night's stay at this Hotel Double Tree under Hilton property. I've got a terrible bedbugs bites, that was the first time I've experienced bitten by bed bug bites in my entire life. They offered us to transfer to a suit room , but it was very disgusting the smell was off and terribly filthy. Im still suffering from the itching and swelling until now. Theres too many noises inside you can hear the room. The breakfast was not good at all! Not recommended! Very disappointed.

2026-07-16 • via Tripadvisor
L
Larry • extended_group • us
10
Great
2026-07-16 • via Nuitee
S
Sandra • solo_traveller • us
9
2026-07-15 • via Nuitee
B
Barry • couple • us
10
Cons:

No free breakfast

2026-07-13 • via Nuitee
D
Deidre • couple • us
8
2026-07-11 • via Nuitee
B
Bhavna • couple • us
5
The hotel really needs updating with the staff was wonderful
Pros:

Location

Cons:

It was way rundown and old needs to updating really bad

2026-07-09 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

The facility and grounds are very nice.

Cons:

Wish they had a restaurant.

2026-07-03 • via Nuitee
R
Robert • solo_traveller • us
8
2026-06-27 • via Nuitee
M
Marilyn • couple • us
10
2026-06-27 • via Nuitee
K
Kayeiah • family_with_children • us
9
2026-06-26 • via Nuitee
D
Danielle • family_with_children • us
5
Pros:

Just being in the mountains and the downstairs was nice.

Cons:

We got there and there were things in our room that were broken, towels were nasty.

2026-06-24 • via Nuitee