Mercure Hotel Düsseldorf City Center

Hotels
•
Mercure
7.7 (3088 reviews)
Am Stresemannplatz 1 , Düsseldorf , DE
+49 211 35540

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Rooms can be dated
Cleanliness issues
Bar closed on certain days

Categories

Cleanliness
6.35
Several reviews mentioned issues with cleanliness, including a room that smelled like sewage.
Service
8.31
General positive sentiment about staff being friendly and helpful, though issues reported weren't adequately addressed.
Location
8.35
Frequent mentions of central location and convenience, proximity to attractions and transport.
Room Quality
6.81
Mixed feedback on room quality, noting some rooms are dated and issues like air conditioning.
Amenities
7.84
Good amenities with complimentary items, though some items were not replenished.
Value for Money
7.8
Overall good value mentioned in relation to prices and quality, but impacted by some negatives.
Food and Beverage
8.84
Consistent praise for breakfast and food quality.
Overall Experience
7.32
Generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:41

Property Description

Central Location in Düsseldorf City Center

Located just 300 meters from the main train station, the Mercure Hotel Düsseldorf City Center offers convenience and accessibility for travelers visiting the vibrant city of Düsseldorf.

Comfortable and Well-Equipped Rooms

All non-smoking rooms at the hotel are air-conditioned and come equipped with satellite TV, coffee/tea facilities, and Wi-Fi internet access, ensuring a comfortable stay for guests.

Delicious Dining Options

Guests can enjoy a dining experience at the Quatre Saison restaurant, offering a mix of international and German cuisine with a terrace for al fresco dining. The L'apero bar is perfect for relaxing with small snacks, fine wines, and locally produced Altbier.

Experience the best of Düsseldorf at Mercure Hotel Düsseldorf City Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.7
Based on 3088 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.84
Overall Experience: 7.32
J
jin • solo_traveller • cn
10
Pros:

离主火车站很近，很方便

2026-09-18 • via Nuitee
İmad • couple • tr
2
2026-09-17 • via Nuitee
S
Saima • solo_traveller • de
7
Top Lage
Pros:

Zentrale Lage am Hbf Düsseldorf
Zimmer mit Balkon zum Rauchen möglich

Cons:

Der Raucher Balkon ist immer dreckig. Mit Zigaretten Stummeln auf dem Boden oder volle Aschenbecher mit Zigaretten der letzten Gäste.
Diesmal fehlte die Minibar. Kein Kühlschrank da.

2026-09-15 • via Nuitee
A
ADNAN HASAN KÖPRÜLÜ • solo_traveller • iq
8
2026-09-14 • via Nuitee
M
Michael • extended_group • de
9
Pros:

Zimmerausstattung spartanisch, aber alles da! Lage ist Top zum Bahnhof und Altstadt!
Wir hatten ohne Frühstück gebucht, somit kann ich darüber nichts sagen!

2026-09-13 • via Nuitee
P
Peter • extended_group • se
8
2026-09-07 • via Nuitee
B
Bjørn • couple • no
8
2026-09-06 • via Nuitee
C
Christine • extended_group • de
5
Für 3 Tage war der Aufenthalt okay
Pros:

Frühstück war gut und reichhaltig, es war für jeden etwas dabei. Zuvorkommendes freundliches Personal.

Cons:

Sauberkeit war nicht gerade optimal.

2026-09-05 • via Nuitee
D
Dan • extended_group • lu
9
Pros:

Die Lage, zentral beim Hauptbahnhof, nahe der Stadtmitte, biete viele ausgezeichnete Restaurants und Einkaufsmöglichkeiten. Die Zimmer zum Innenhof sind sehr angenehm.

Cons:

Vor dem Zimmer waren die Aussengeräte der Klimatisierung und das Brummen war nach deutlich im Zimmer zu hören. Mit Ohrstöpseln ok aber für lärmempfindliche wie mich, nicht empfehlenswert.

2026-09-05 • via Nuitee
D
Dino • solo_traveller • hr
5
Great location in the middle of city centre and staff was very nice. Room was disappointing.
Pros:

Staff was very nice and the location of the hotel is great.

Cons:

Room was very underwhelming, not appropriate for a 4 star hotel and the breakfast was too expensive for what it offered.

2026-09-03 • via Nuitee
O
Oktay • solo_traveller • de
6
2026-09-03 • via Nuitee
P
Pitanga • couple • br
10
Hotel é muito melhor que airbnb
Pros:

A atendente maravilhosa quando chegamos. O quarto sensacional, cama grande e confortavel. Janelas abafavam bem o ruido exterior e o serviço de completar o bar diariamente sem cobrar a mais por isso fez toda a diferença.

Cons:

Não entendemos pq a limpeza não tocava em certas coisas. Uma mancha de café ficou no chão para sempre.

2026-09-02 • via Nuitee
J
Jon • family_with_children • gb
10
Fantastic stay in a great location and staff realy helpful
Pros:

Good location

Cons:

Nothing

2026-09-01 • via Nuitee
E
Emanuele • solo_traveller • it
8
Pros:

Reception sempre presente e comodità di accesso

Cons:

Il wifi prende male ed è lento

2026-08-31 • via Nuitee
S
Sam • solo_traveller • gb
9
2026-08-31 • via Nuitee
N
nermin • solo_traveller • eg
9
2026-08-31 • via Nuitee
P
Peter • couple • de
10
2026-08-31 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Room was spacious and nice layout. Quiet and safe feeling, not too far from station. Friendly staff

Cons:

Navigating inside can take a bit long maybe because building is large

2026-08-30 • via Nuitee
K
Kieu • solo_traveller • nl
7
2026-08-30 • via Nuitee
Y
Yevhenii • couple • de
8
2026-08-29 • via Nuitee