Mercure Hotel Düsseldorf City Center

Hotels
•
Mercure
7.7 (3064 reviews)
Am Stresemannplatz 1 , Düsseldorf , de
+49 211 35540

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Rooms can be dated
Cleanliness issues
Bar closed on certain days

Categories

Cleanliness
6.35
Several reviews mentioned issues with cleanliness, including a room that smelled like sewage.
Service
8.31
General positive sentiment about staff being friendly and helpful, though issues reported weren't adequately addressed.
Location
8.35
Frequent mentions of central location and convenience, proximity to attractions and transport.
Room Quality
6.81
Mixed feedback on room quality, noting some rooms are dated and issues like air conditioning.
Amenities
7.84
Good amenities with complimentary items, though some items were not replenished.
Value for Money
7.8
Overall good value mentioned in relation to prices and quality, but impacted by some negatives.
Food and Beverage
8.84
Consistent praise for breakfast and food quality.
Overall Experience
7.32
Generally positive experience despite a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:41

Property Description

Central Location in Düsseldorf City Center

Located just 300 meters from the main train station, the Mercure Hotel Düsseldorf City Center offers convenience and accessibility for travelers visiting the vibrant city of Düsseldorf.

Comfortable and Well-Equipped Rooms

All non-smoking rooms at the hotel are air-conditioned and come equipped with satellite TV, coffee/tea facilities, and Wi-Fi internet access, ensuring a comfortable stay for guests.

Delicious Dining Options

Guests can enjoy a dining experience at the Quatre Saison restaurant, offering a mix of international and German cuisine with a terrace for al fresco dining. The L'apero bar is perfect for relaxing with small snacks, fine wines, and locally produced Altbier.

Experience the best of Düsseldorf at Mercure Hotel Düsseldorf City Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.7
Based on 3064 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 8.84
Overall Experience: 7.32
F
Florin • couple • be
9
2026-08-21 • via Nuitee
S
Siem Jan • couple • nl
10
2026-08-21 • via Nuitee
O
Oliver • solo_traveller • de
7
Pros:

Top Lage

Cons:

Sehr kleine Zimmer

2026-08-19 • via Nuitee
Y
Yonah • solo_traveller • us
8
2026-08-18 • via Nuitee
A
Ashley • couple • gb
3
2026-08-18 • via Nuitee
A
Andre • solo_traveller • nl
7
2026-08-17 • via Nuitee
A
Anna-Lena • solo_traveller • de
5
2026-08-17 • via Nuitee
K
Keith • solo_traveller • gb
7
Convenient location for me but let down by the payment problem.
Cons:

When I checked in I was unable to pay for my stay using either of my credit cards or my debit card. I tried to get cash using my debit card but this did not work. I eventually managed to pay via bank transfer. The hotel staff explained they had problems with british credit/debit cards.
This situation was a little bit traumatic for me even though it was resolved eventually. Could you ask the hotel in question why this situation occurs as other guests may experience the same problem and may not be able to resolve it so easily.

2026-08-17 • via Nuitee
S
Sonia • couple • de
7
Ok
Cons:

Klimaanlage funktioniert nicht richtig, wir konnten kaum schlafen!! Es war viel zu warm im Zimmer, Fenster öffnen konnten wir zwar ,aber wir mussten es schließen, weil neben das fenster die Klimaanlagen waren und es ziemlich laut war, Schade!! Sonst war alles ok
Danke

2026-08-16 • via Nuitee
S
Stefhanie • couple • nl
9
Alles is dichtbij vooral de restaurant zijn overaal
Pros:

De hotel lig in midden van stad

Cons:

Jammer geen koelkast.

2026-08-15 • via Nuitee
P
Petra • couple • de
5
2026-08-13 • via Nuitee
S
Stefhanie • couple • nl
8
De locatie was prima met heel veel restaurantje.
Pros:

De bed was goed. Maar de kamer waren te klein. Met balkon. Dat is fijn.

Cons:

Geen koelkast. En de wc spoel heel langzamer en niet door snel vertrekken.

2026-08-12 • via Nuitee
D
Diogo Yebra • solo_traveller • pt
10
2026-08-10 • via Nuitee
J
Jürgen • couple • de
8
es waren zwei tolle Tage im Hotel
Pros:

wir waren rundum zu frieden, Frühstücks Angebot sehr reichhaltig undsehr lecker

Cons:

hätten uns einen kleinen Kühlschrank gewünscht, aber es hat auch ohne geklappt

2026-08-10 • via Nuitee
M
marianne • couple • fr
10
2026-08-08 • via Nuitee
R
René • solo_traveller • de
10
2026-08-08 • via Nuitee
R
René • couple • de
10
2026-08-08 • via Nuitee
G
Grant • family_with_children • gb
9
Clean room, great staff and hassle-free stay
Pros:

Friendly staff and great location

Cons:

Nothing

2026-08-08 • via Nuitee
P
Paul • couple • gb
3
Not one I would return too
Pros:

Parking was available

Cons:

Given wrong type room, bar hardly opened, no air conditioning, no USB phone chargers, room looked tired

2026-08-07 • via Nuitee
C
Christian • solo_traveller • de
10
2026-08-07 • via Nuitee