Sonesta ES Suites Sunnyvale

Hotels
•
Sonesta Hotels
8.9 (480 reviews)
900 Hamlin Court , Sunnyvale , us
+1 408-745-1515

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Cons:
Customer service issues
Room assignments problems

Categories

Cleanliness
8.29
Most rooms were reported as clean, but some maintenance issues were noted that impacted the overall impression.
Service
9.26
Staff were consistently described as friendly and helpful, contributing positively to overall experience.
Location
8.8
The location was praised for being quiet and conveniently situated, although a bit away from main road.
Room Quality
8.75
Rooms were noted as spacious and comfortable, although there were some issues with room assignments.
Amenities
9.28
Amenities such as the heated pool and hot breakfast were highlighted positively by many guests.
Value for Money
8.74
Guests found the pricing to be reasonable, though some expressed concerns regarding rising rates.
Food and Beverage
9.29
Breakfast was frequently mentioned as delicious and plentiful, enhancing overall satisfaction.
Overall Experience
8.76
Overall experiences were quite positive, with minor issues mentioned but generally satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:05

Property Description

Luxurious Suites with Kitchens: Experience comfort and convenience in our fully equipped suites at Sonesta ES Suites Sunnyvale.

Complimentary Breakfast Buffet: Start your day right with a delicious and free breakfast buffet served every morning at our hotel.

Relaxation and Recreation: Unwind and rejuvenate by taking a dip in our outdoor pool or soaking in the hot tub. Stay active during your stay with access to our 24-hour fitness center.

Book your stay at Sonesta ES Suites Sunnyvale now for a perfect blend of relaxation and convenience during your visit to Sunnyvale, California.

Important information:

The hotel is currently undergoing renovations through January of 2024. The following areas are affected:

- fitness facilityGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8.9
Based on 480 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 8.75
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 8.76
A
Ardak • family_with_children • kz
9
Pros:

We enjoyed our stay. Breakfast was delicious, the pool was clean and the staff were very polite and friendly.

2026-07-20 • via Nuitee
A
Alperen • extended_group • us
10
2026-07-19 • via Nuitee
D
Dane • couple • us
10
2026-07-15 • via Nuitee
C
Cynthia • couple • us
9
Very nice hotel
Pros:

Good size room/suite with separate bedroom and kitchen. Comfortable bed, good water pressure. Excellent and friendly staff. Well maintained property. Location close to highway for easy access but quiet. Really nice hot breakfast with eggs, meat, fruit, breads, and cereals etc.

Cons:

We prefer a king bed, but queen was comfortable.

2026-07-13 • via Nuitee
J
Juan Luis • couple • us
10
2026-07-12 • via Nuitee
J
Jose Guillermo • couple • co
10
Pros:

habitacion

2026-07-08 • via Nuitee
T
Tracey • couple • us
4
Was a great staycation but staff could be nicer.
Pros:

The propert was clean and availability and amenities were good.

Cons:

Pool closed at 9. Should give adults time to relax. The staff was rude. Phone lines were down so had to go to office for everything !!!! Upon arrival our carpets were very wet. They pre piously shampooed them but did not allow them time to dry.

2026-07-06 • via Nuitee
M
Mateo • solo_traveller • es
10
2026-06-25 • via Nuitee
R
Rebecca • family_with_children • us
9
Great facility that was very comfortable with an excellent breakfast.
Pros:

Breakfast buffet was excellent, with lots of food choices. Good coffee too.
Rooms were large, very clean & comfortable. One room was over the pool & was quiet, the other room was on the back of the hotel & had some freeway noise.

Cons:

They charged us $9.00 to park which I wasn’t expecting.

2026-06-20 • via Nuitee
A
Alfred • family_with_children • us
9
2026-06-19 • via Nuitee
L
Leng • family_with_children • us
10
Excellent! Would go back anytime!
Pros:

The entire staff is excellent! We’ve traveled to many hotels around the world, the hospitality, service, food, pool, check in personnel (all of them) has blown us away. My 8 year old even felt the extra care and thoughtfulness. I tried to tip housekeeping but we didn’t have small bills and front office ran out of change. I’d love to send a gift basket to housekeeping too. Thank you for an amazing stay.

2026-06-18 • via Nuitee
L
Leonid • couple • ie
9
Very good hotel with excellent location. If your room is on 2nd or 3rd floor be aware there are no lifts . Also rooms co
Pros:

Location and breakfast

Cons:

Room and kitchen could be more modern

2026-06-17 • via Nuitee
E
Esequiel • couple • us
10
2026-06-14 • via Nuitee
L
Le • family_with_children • us
8
:)
Pros:

Anything

Cons:

Nothing

2026-06-11 • via Nuitee
M
Miquel • extended_group • es
8
Pros:

Clean, breakfast was ok, spacious, friendly staff

Cons:

Sofa bed really not comfortable

2026-06-11 • via Nuitee
S
Shrenik • solo_traveller • us
1
Cons:

I am leaving this review to formally report a highly alarming and unacceptable check-in experience that occurred at your property around midnight a couple of weeks ago.
I arrived with a prepaid Booking.com reservation and my confirmation email ready. The lobby was completely empty with only one night auditor on duty (who later stated his name was something sounding like "Truck," "Trug," or "Doug"). After handing over my details, the agent spent over 10 minutes silently looking at his screen just to locate the booking.
When I politely asked if he could walk us through what was causing the delay, he immediately became defensive, stating, "I am trying to find the booking, I don't know why you are getting frustrated." I simply replied that it shouldn't take this much time just to pull up a prepaid reservation.
Instead of explaining the system delay, the employee became overtly hostile. He reclined back in his chair, raised his voice, and actually shouted at me, "I can take as much time as I'd like!" He then continued to antagonize us, aggressively asking if it looked like he was doing something else and threateningly asking if we wanted him to continue working on it or not.
Because it was late at night, the lobby was deserted, and we were completely reliant on this individual to get to our room, his aggressive outburst made both me and my female companion feel genuinely unsafe. A front desk agent is supposed to secure the building and welcome guests, not use their position to intimidate people and go on a power trip.
This behavior is a serious liability for your hotel. I strongly advise management to review the security and audio footage from the late-night shift. Please reach out to me directly to get my exact reservation details and dates. I am more than willing to assist with your internal investigation into this employee.

2026-06-01 • via Nuitee
I
imus • couple • us
7
2026-06-01 • via Nuitee
D
dismyf • solo_traveller • tw
10
2026-06-01 • via Nuitee
E
Estefania • solo_traveller • mx
10
Perfect
Pros:

How Spacious and comfortable it was, the staff was really nice.
I needed to drop my bag before check in time and the staff was so nice to help me keep it safe until I got back.

Cons:

Breakfast could go up to 10:00 am during weekdays

2026-05-26 • via Nuitee
T
Tong • solo_traveller • ch
10
2026-05-20 • via Nuitee