Mercure Grenoble Centre Alpotel

Hotels
•
Mercure
7.4 (213 reviews)
12 Boulevard Maréchal Joffre , Grenoble , FR
+33 4 76 87 88 41

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent / central location
Very good and complete breakfast
Comfortable bedding
Friendly/warm staff in multiple reviews
Clean rooms and bathrooms
Nice lobby / attractive public areas
Cons:
Inconsistent / poor service in some cases (bar, reception, meeting-room handling)
Small rooms and dated decor
Weak air conditioning in some rooms
Elevator outages / use of service lift
Parking difficulties and low garage
Missing small amenities (iron, body lotion, complimentary water)

Categories

Cleanliness
8
Generally praised as clean and well-maintained (rooms and bathrooms described as 'très propre' and 'chambre nickel'), though some guests noted ageing carpet and decor.
Service
6.4
Mixed reports: several mentions of warm, attentive staff and pleasant reception, but also serious service failures (long waits, unresponsive phones, bar unattended, staff passing blame) that pull the score down.
Location
8.8
Consistently praised as very well placed and central (tram in front, close to centre), though some note the neighbourhood isn't great at night and parking access/covered access can be problematic.
Room Quality
6.5
Bedding is frequently described as comfortable, but rooms are often small, decor is dated (bathtub needing refresh, worn wallpaper) and several guests reported weak air conditioning.
Amenities
7
Breakfast and public areas (lobby) are praised, but guests reported missing in-room items (iron, toiletries, complimentary bottles), a low/limited garage and occasional elevator failures.
Value for Money
7.2
Several guests commented the hotel is reasonably priced and good value ('pas trop cher'), though some felt a few missing amenities and service issues reduced perceived value.
Food and Beverage
7.4
Breakfast is frequently highlighted as very good and complete, but F&B service has notable failures (bar unattended, long waits) in some reports.
Overall Experience
7.9
Overall positive: many guests satisfied with location, bedding, cleanliness and breakfast, but recurring issues (service lapses, small rooms, AC, parking) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Central Location in Grenoble
The Mercure Grenoble Centre Alpotel, conveniently situated in the heart of Grenoble, offers easy access to local attractions and business centers.

Modern Amenities and Comfortable Rooms
Experience a stay in air-conditioned and soundproofed guestrooms with Wi-Fi access, ensuring a comfortable and connected visit.

Delicious Dining Options
Indulge in contemporary regional cuisine at the on-site restaurant and savor daily buffet breakfasts, making dining a delightful experience.

Ready to experience the charm of Grenoble at Mercure Grenoble Centre Alpotel? Book now for an unforgettable stay!

Important information:

Please note the hotel's restaurant and bar are open from Monday to Friday evenings. It is closed on public holidays.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GNB

Location

Guest Reviews

7.4
Based on 213 reviews
Cleanliness: 8
Service: 6.4
Location: 8.8
Room Quality: 6.5
Amenities: 7
Value for Money: 7.2
Food and Beverage: 7.4
Overall Experience: 7.9
O
oorven • extended_group • fr
8
Très satisfaite (malgré tout) du choix de ma réservation dans cet hôtel
Pros:

La situation géographique est excellente,
le petit déjeuner est très complet et bravo pour le 0 gaspillage emballage et les produits frais
la literie est confortable
L'accueil est chaleureux et le personnel souriant, à l'écoute.

Cons:

la partie commune du 5è étage : couloir -> 1 odeur pas agréable quel que soit le moment de la journée. Décoration murale dans cet espace et tapisserie de la chambre qui fait vieillotte. Suggestion : peut-être changer la couleur de la peinture ?
La salle de bain -> baignoire qui mériterait un rafraichissement ou d'être changée.
Beaucoup de pluie et de vent dans la nuit du 20 au 21/10, un claquement (ou appel d'air) provenant probablement de la porte qui communique avec la chambre d'à côté

2026-10-22 • via Nuitee
K
Kaghazkanani • family_with_children • fr
10
2026-10-16 • via Nuitee
S
Sergio • solo_traveller • it
9
Pros:

Le dinner a Le restaurant de la hotel et le petit dejuner aussi

Cons:

Lq position du parking
In cas de pluie il n y a pas de passage couvert vers l hotel

2026-10-12 • via Nuitee
J
Jean-François • couple • fr
8
bel établissement
Pros:

Bien placé proche du centre ville même si le quartier n'est pas particulièrement sympa surtout la nuit.
Chambre nickel, hall d'accueil magnifique

Cons:

Personnel accueil et petit déjeuner pas des plus cordiaux

2026-10-12 • via Nuitee
R
Rebai • solo_traveller • fr
8
2026-10-10 • via Nuitee
W
Wisam • solo_traveller • fr
8
2026-09-08 • via Nuitee
R
Ralph • couple • ch
5
2026-09-07 • via Nuitee
G
Giovanni • solo_traveller • it
9
Pros:

Location

Cons:

-

2026-08-31 • via Nuitee
B
Betty • couple • fr
10
Bon secours
Pros:

Les personnelles

2026-08-31 • via Nuitee
P
Patrice • couple • fr
8
2026-08-29 • via Nuitee
E
Esmeralde • solo_traveller • fr
5
2026-08-25 • via Nuitee
J
Jasmina • family_with_children • de
8
Pros:

Schöne Lobby

Cons:

Tiefgarage viel zu niedrig

2026-08-24 • via Nuitee
H
H1826FCchrisc • Friends getaway
2
Poor Service
Pros:

The hotel is to the expected standard of Macure. Service is atrocious… checked into a room which was already occupied whose intimate time was interrupted by my opening the door! To be moved to another room although clean had not been replenished with consumables. No internal phone call answered so another visit to reception to join a queue of patrons with key card issues. Then on visiting the bar for a drink with no staff, waiting at reception once more to find the receptionist is also the bar staff who would be with us next… after 25 minutes we left and went elsewhere.

2026-08-11 • via Tripadvisor
J
Juan • couple • de
9
2026-08-09 • via Nuitee
E
elisabeth • solo_traveller • fr
9
2026-08-07 • via Nuitee
A
Alain • solo_traveller • be
6
Pros:

Le personnels était formidable. Des gens très agréables. Un plaisir.

Cons:

Panne d'ascenseur et airco dans la chambre presque inexistant

2026-07-24 • via Nuitee
S
Simon • couple • be
5
2026-07-23 • via Nuitee
A
Anna • solo_traveller • fr
8
Hôtel centre ville ,pas trop cher, avec excellente literie !
Pros:

Hôtel bien placé, proche Caserne de Bonne. tram juste devant. Accueil agréable. Chambre petite mais literie excellente! Mini bar avec une carafe d'eau . Belle salle de bains, très propre.

Cons:

Chambre très petite. L'ascenseur en panne, donc on a dû utiliser le monte charge, très peu engageant ! Climatisation médiocre dans la chambre ,qui a pourtant été changée pour avoir un meilleur climatiseur ! Hôtel Mercure vieillissant, avec moquette .

2026-07-21 • via Nuitee
C
Csilla • extended_group • hu
3
Kiábrándító
Pros:

Kérésre kaptam vasalót.

Cons:

A Privilege szoba kicsi, a légkondicionáló gyenge, a hajszárító nem működik
A reggeli ételválaszték nagyon szegényes.
A bérelt tárgyalóterem nem volt rendesen előkészítve. Mikor nehezményeztük, a dolgozók egymásra hárították a feladatot.
A felelős szállodai dolgozó több órás késéssel került elő. A technikai problémát nem tudták elhárítani.
Még csak elnézést sem kértek..
Az ebéd felszolgálása jóval tovább tartott a kért időnél.
Aki minőségi szolgáltatást szeretne, kerülje el azt a szállodát.

2026-07-18 • via Nuitee
R
RAMON • couple • es
9
2026-07-13 • via Nuitee